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86th ACCU Meeting of 9 December 2009

9 December2009

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CERN regular shuttle services

CERN Hostel services and WWW booking

Miscellaneous

9 December 2009 2

Summary

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Shuttle services

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Identified needs in terms of transportation :between the 2 sites (Meyrin and Prevessin)between the 2 sites and the LHC pits (including shifts, nights and week end)To/from the airport

Improvements proposed by GS-SEM:Regular shuttle for LHC/SPS shifts (as from 1.10.09) – 7 days/7daysAn enlarged regular shuttle service inside the two sites and between (as from 1.1.2010)A regular shuttle CERN/Airport (as from 1.1.2010)

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Regular shuttles for LHC/SPS Shifts

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As from 1st October 2009, following discussions with LHC/SPS experiments, implementation of regular shuttles to cover LHC/SPS shifters’ needs

9 December 2009

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Next Steps – January 2010

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An enlarged regular shuttle service (Monday - Friday)

Prevessin /Meyrin (every 45 min)

9 December 2009

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Next Steps – January 2010

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Meyrin/Prevessin-LHC Pits

CERN/Airport (every hour)

9 December 2009

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Further steps

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“Signals” improvements:Bus stops, road-marking

CERN Mobility PlanStudy new models on the use of electrical and gas cars, shuttle and bicycles (green mobility)

9 December 2009

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CERN Hostel Service

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New web pages for CERN Housing implemented in September 2009

Implementation of the WWW booking : December 2009Agreements with local hotels and apartment hotelsWeekly updates of rates and promotionsIn addition, a virtual store to provide CERN Hostel users with fresh food, in collaboration with NOVAE restaurant: Implementation depending on the new version of share point (Should be early 2010).

9 December 2009

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WWW booking

99 December 2009

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WWW booking

109 December 2009

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WWW booking

119 December 2009

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WWW booking

129 December 2009

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WWW booking

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WWW booking

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WWW booking

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WWW booking

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Summary of 2009 program work

9 December 200917

Building 38-39-41

priority given to the renovation of the common and individual sanitary installations:

PaintingLightsShowerstoilets

Pillows replacement

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2010–2011 program of work

9 December 2009 18

Building 38

Replacement of the kitchen and extension of dining room

Centralization of fire detections

Replacement of the wall to wall carpet of the corridors

Card security system replacing locks and keys

Entire renovation of 25 showers

Replacement of curtains

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2010–2011 program of work

9 December 2009 19

Building 39

Renovation of 116 showers

Renovation of the kitchen and the dining room

Centralization of fire detections

Replacement of wall to wall carpet of corridors

17 Card security system replacing locks and keys

Renovation of 116 rooms: replacement of old furniture (chairs, beds, bedside lamps, curtains, etc.)

Creation of 5 additional hotel rooms (ex offices)

Replacement of furniture at the reception and the lounges

M. Tiirakari9 December 2009 20

A few figures

2 no-show per day in average;

30 to 40% of reservations are modified at least once;

Reservations are cancelled the same day customer is expected to check-in;

Announced versus real number of reservations via blocks booking does not match in the majority of cases;

Events at the same period (Council, Experiments weeks, various workshops/seminars) .

Main issue: Availability of rooms

M. Tiirakari9 December 2009 21

Rules we consider to be implemented (already discussed with Secretariats)

Payment of the first night in case of no-show

Payment of the first night in case an individual reservation is not cancelled at least 24 hours in advance

Payment of the first night in case a group reservation is not cancelled at least 7 days in advance

Blocks will be progressively replaced by the individual use of WWW booking as a temporary measure a nominative list shall be given one month before the announced date of arrival.

Main issue: Availability of rooms

M. Tiirakari 229 December 2009

WWW booking should enable a better management in term of occupancy rate and should increase users’ satisfaction.

Within the framework of a CERN policy for infrastructures and consolidation, GS-SEM could find out and identify an additional building for low cost rooms (as needed for summer students for example)

CERN Hostel : Conclusion

M. Tiirakari 23

Miscellaneous

9 December 2009

Lockers will be put at CERN users community’s disposal as from January 2010 (delivery mid-December) in the main Building.

The CERN reserves the right to open the lockers. The CERN declines any responsibility in the event of loss, of flight or damage caused with the objects deposited in the lockers.

For safety reasons, the lockers are intended for the deposit, during the day, of personal effects and must be emptied every evening before the closing time of the Restaurants No.1.

The objects not recovered will be withdrawn by the Organization and could be claimed within a reasonable delay, while telephoning the 78877.

This service will be able, if necessary, to ask for a document in proof of property. The Organization reserves the right to have the objects not recovered by their owners.

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Green number plates and Private Removals Service

• As from 1 April 2009, formalities relating to K and CD special series French vehicle plates (green plates), removals and importation of personal effects into France and Switzerland are dealt with by GS Department (Building 73/3-014, tel. 73683/74407).

• A quality survey has been launched as from 1st October 2009

Enquête de satisfaction sur la qualité du “service installation”70 personnes contactées depuis octobre – 34 réponses

Très satisfait Satisfait Pas satisfait0%

10%20%30%40%50%60%70%80%90%

Qualité de l’accueil- Amabil-ité

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Rapidité d’exécution

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Opinion générale

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M. Tiirakari 269 December 2009

THANK YOU FOR YOUR ATTENTION