M olloveportfolio book

Designer

Researcher

Storyteller

Unlearner

Visualizer

Coder

Collaborator

Educator

Spring 2014

THE PORTFOLIO OF A SOCIAL SCIENTIST DESIGNER.

MAGGIE OLLOVE

UNLEARNING THROUGH DESIGN 3

Why unlearn?The world is malleable; we just need to be reminded that it’s up to us to shape it.

I tackle complex and sticky situations. Through a participatory approach, I work to engage citizens to re-design their physical, social, and servive-based surroundings.

I weave together learnings from different fields to create an inclusive, and rigorous process to design. My tools include, storytelling, systems thinking, and communication design.

I challenge assumptions to locate, create, and implement alternative solutions. Currently working on problems of financial inclusion, public health, placemaking, and education.


3Unlearn ing

through Des ign

7Publ ic Hea l th and Human Centered

Des ign

23Smar t Farming in Emerg ing Markets

27Bui ld ing Green

Schoo ls

T A B L E O FC O N T E N TS

11Stor y te l l ing and

Systems Th ink ing

19Design Th ink ing in

the c lassroom

31Ser v ice Des ignand Hea l thcare

35Bike Advocacy

and Interaction

P U B L I C H E A LT HA N D H U M A N

C E N T E R E D D ES I G N


This document is a visual representation of the service TBAs will providing to pregnant women as part of the ENCC project. Its function is to visualize and align the roles and goals of various stakeholders involved in providing the ENCC service.

To use, follow the experience of each stakeholder from left to right as they move through the various “touchpoints” of the service, which are defined by moments of interaction between the service provider (TBAs as part of ENCC) and the service user (pregnant mothers).

The “Line of Visibility” separates actions that happen away from the service users direct experience, but are critical to the function of the service.

Areas of the service map that are currently blank mean that either no action is needed from the stakeholder at that time, or that information needs to be added to the service map.

A mostly empty version of the service map is provided on page 3 to walk through with various partners to gain input on how they perceive the service being offered.

*Please refer to the following pages for the complete document.

The “Physical Evidence” row is to help point out specific physical and tangible objects used, which is often useful in from a service perspective.

PROPOSED SERVICE DESIGN BLUEPRINT (MFSE model) v4

Using this documentBEFORE SERVICE IMPLEMENTATION

Location

Time

TBA’s sign agreement to refer mothers to local PHU’s in order to receive training and MFSE products

Potential mothers exposed to messaging, making them aware of ENCC role / opportunities

MCH aides prepared for referal from TBAs

ENCC exists as a semi-formal network amongst TBAs, and seen as a resource for TBA community

Healthkeepers has created and deployed a series of trainings for the Sierra Leone TBA community

Health Poverty Action has moved from active health training of TBAs to monitoring of ENCC project

TBA is continuously aware of newly pregnant women in community

TBA is linked with pregnant woman through existing familial or social networks

TBA refers motherto PHU for ANC.

Identifies laboring, ensures birth plan is activated and accompanies mother to PHU for delivery

Post-birth, TBA accompanies mother to home, refers mother to PHU for PNC visits.

Interactions with Mother at specified intervals. Confirms referral with MCH Aide. (How many is goal?) The goal would be 5 -10 referrals per TBA for ANC, PNC, Delivery. Emergency Multiple opportunities for products sales

May be utilized if complications arise during delivery

Made aware of high risk pregnancies

First formal meeting and exchange of health information. First opportunity to refer to PHU, connect with MNCH aide, make product sales and birth planning.

Monitoring? Field officers responsible for documentation of referal data

Mother

Mother delivers at PHU

Mother transitions to home to care for newborn.

Mother has visits with TBA at specific intervals during pregnancy: ANC 1,2,3,4. Mother purchases or saves for products

Visits PHU for ANC careMother receives information and advice on ANC, Birth Planning, Products.

Becomes aware of pregnancy

Choses at TBA, or is assigned one through familial or social networks

Mother home or local area



Mother home or local areaMultiple: home, PHUPHU PHU

Touchpoint Touchpoint Touchpoint Touchpoint TouchpointTouchpoints

PHU Provides delivery services for mother.Provides PNC for baby

Provides ANC care during referral visits. Monitoring for complications. Ensuring mother has essential meds

Rceceives high risk pregnancies

Provides ANCCare and identifies high risk pregnancy

PHU aware of initial “consultation” through monthly meeting with TBAs.

Continuing awareness of pregnant women in community via TBA network?

Deployment of training. How is training broken down? Multiple visits? Informational exchange between TBA and mother occurs in what way?

?

Physical object (bracelet/card) used as documentation of TBA referral.

Products may be purchased. Is there any other physical record of interaction between TBA and mother?

TBA documents referral for ANC, Delivery, High Risk, Complications. Mother receives referral card/bracelet (green, yellow, card)

Documentation of deliveries (live births, still births) Documentation of EmONC referrals

Resource sharing, ensure that basket of goods and educational materials are ready.

TBA disseminates knowledge, first opportunity to sell products and distribute essential mnch medicines.

HPA is proving goods to TBAs and frequent monitoring and supervision

Field officers monitor TBAs at the community level. Supervision with TBAs in the home. Meet with TBA and PHU staff monthly

Line of Visibility

Ongoing 1st Trimester 1st - 3rd Trimester

TBA

PHU

EMNOC

HPA

Physical Evidence

Ministry of Health

HK Training

ENCC Title TBD

TIME

STAKEHOLDERS

SHEET TITLE

SHEET NUMBER

Design Collective

BODYBRAIN

PROJECT

CONSULTANTSBODYBRAIN

ENCCUPDATES:Katie goes to Ghana to meet with Health-keepers (implementing partner, stakeholder, expert on health training). Then goes to SL to meet with Health Poverty Action (HPA) (implementing partner? TBA expert) who will set up meetings with TBAs. So questions are geared to TBAs to see what we they want in the model (MFSE) around:

DELIVERABLES:1. Branding 2. [Non-literate] Communication of the Micro-finance Model (MFSE tool/presentation/poster)3. Supply Chain (system mapping/troubleshooting)4. Referral System (questions around that/something to keep in mind)

HCD: ENGAGE TO PROTOTYPE.

ENGAGE

DEFINE

IDEATE

PROTOTYPE

TEST

REFLECT

is an ongoing project from Fall 2013.

This project sought to improve Mother Nutrition and Childhood Health in several countries in Africa and in India. My team worked to incorporate human centered design and social innovation tools and methods into the pilot projects. This included the design of workshops for a largely illiterate population, strategy and network design, communication development to speak to health workers and mothers, and strategy for implementation. Five of those pilot projects are currently being implemented in areas across 3 countries.

OUTCOMESThese case studies are currently being implemented and evaluated.

COLLABORATORS:Grace TuttleAaron Cansler

MNCH


Pre

Short-Term Recovery

During

Long-Term Recovery

Preferred

local

national

Exper ience Knowl

edge

Pride

Reflec

tionpride

STO RY T E L L I N GA N D SYST E M S

T H I N K I N G

Pre

Short-Term Recovery

During

Long-Term Recovery

Preferred

local

national

Exper ience Knowl

edge

Pride

Reflec

tionpride


DESIGN ALIGN

is an ongiong project from Fall 2012.

This project understands that complex conlflict cannot be solved without first creating an understanding. By leveraging systems thinking and storytelling, this project seeks to create an accessible, holistic, and engaging understanding of conflict through narrative. Partners include: The Red Cross, CRCS Charcter School, Sandy Storyline and University of Design, Beirut.

OUTCOMESThis project was presented at the Systemic Design conference in Oslo in 2013 and will be published in the Formakademisk journal. The pop-up book will soon be released as a video on social media.

COLLABORATORS:Diala Lteif


1900 1943 1960 1975 1989 2005 2013

RUSSIA

IRAN

BEIRUT

USA

CONFLICT

KSA

MARCH 8 MARCH 14 SHORT-TERM ECONOMY

RAED CHARAF : SOCIOLOGIST

THE OTHER

LEBANON

9 8 6 ...

REPRESENTED VOTERS20%

PARLIAMENT SEATS128

EDUCATED WORK FORCE

35%

UNREPRESENTED VOTERS

80%

TAEF

KSA

TAEF ARGREEMENT

SEATS64

SEATS64

SOCIAL HATESOCIAL HATE

V/S

BRIBE

TRAFFIC JAM

NEPOTISM

NO ACCOUNTABILITY

CONFLICT MANAGEMENT

EXTREMIST REVOLUTION

MODERATE STABILITY

SECTARIANISM + CONFESSIONALISM

Carol Malouf : Political Specialist

PROTECTION PROTECTION

FEAR

LEBANESE CIVIL WAR

WEST EAST

NUMBER OF

DENSITY OF AMOUNT

OF NUMBER OF

DENSITY OF AMOUNT

OF

SYRIA

LEBANON

JORDAN

WEST-BANKSOCIETAL SECURIY DILEMNA

FOREIGN PATRONS

ISRAEL

FEAR

+

+

NO INFRASTRUCTURE

ATTITUDE OF NEGLECT

INDIVIDUALISTIC BEHAVIOR

RACISM

LEBANESE

ZA’IM

CONSTANTINOPLE

BEIRUT

JERUSALEM

BACHA

BACHABACHA

BACHA

BACHA

ZA’IM

ZA’IMZA’IM

ZA’IMZA’IM

NO LAW AND ORDER

LOCAL LEADER

ANARCHY

UNCIVIL SYSTEM

THUGS

MERCHANT REPUBLIC

OTTOMAN EMPIRE

GOLDEN ERA

INDEPENDANCE

“ENRICHISSEZ-VOUS!”

Gregory Buchakjian : Historian

BACHA

ZA’IM

ECONOMIC INSECURITY

ECONOMIC RACISM

RICH

POOR

MATERIALISTIC SOCIETY

GREED & PROFIT

NO PASSION

EDUCATION

COMMERCIAL

ART

NO RISK & INNOVATION LOWER QUALITY PRODUCTION

INDIVIDUAL INITIATIVE

SOCIAL RULES CONSERVATIVE SOCIETY

EXAGERATED EMANCIPATION

Marc Baroud : Designer

STEREOTYPES V/S UNIQUENESS

Freedom of Speech

HAZARDOUS SITUATION

Collectivity

Change

EXTERNAL FACTORS

Ahed Sboul : UN O¢cer

PHYSICAL INSECURITY

SECURITY

NO MORAL AUTHORITY

CORRUPTION : A SYSTEMS’ MAP

By Diala Lteif and Maggie Ollove

OPPORTUNITY

1900 1943 1960 1975 1989 2005 2013

RUSSIA

IRAN

BEIRUT

USA

CONFLICT

KSA

MARCH 8 MARCH 14 SHORT-TERM ECONOMY

RAED CHARAF : SOCIOLOGIST

THE OTHER

LEBANON

9 8 6 ...

REPRESENTED VOTERS20%

PARLIAMENT SEATS128

EDUCATED WORK FORCE

35%

UNREPRESENTED VOTERS

80%

TAEF

KSA

TAEF ARGREEMENT

SEATS64

SEATS64

SOCIAL HATESOCIAL HATE

V/S

BRIBE

TRAFFIC JAM

NEPOTISM

NO ACCOUNTABILITY

CONFLICT MANAGEMENT

EXTREMIST REVOLUTION

MODERATE STABILITY

SECTARIANISM + CONFESSIONALISM

Carol Malouf : Political Specialist

PROTECTION PROTECTION

FEAR

LEBANESE CIVIL WAR

WEST EAST

NUMBER OF

DENSITY OF AMOUNT

OF NUMBER OF

DENSITY OF AMOUNT

OF

SYRIA

LEBANON

JORDAN

WEST-BANKSOCIETAL SECURIY DILEMNA

FOREIGN PATRONS

ISRAEL

FEAR

+

+

NO INFRASTRUCTURE

ATTITUDE OF NEGLECT

INDIVIDUALISTIC BEHAVIOR

RACISM

LEBANESE

ZA’IM

CONSTANTINOPLE

BEIRUT

JERUSALEM

BACHA

BACHABACHA

BACHA

BACHA

ZA’IM

ZA’IMZA’IM

ZA’IMZA’IM

NO LAW AND ORDER

LOCAL LEADER

ANARCHY

UNCIVIL SYSTEM

THUGS

MERCHANT REPUBLIC

OTTOMAN EMPIRE

GOLDEN ERA

INDEPENDANCE

“ENRICHISSEZ-VOUS!”

Gregory Buchakjian : Historian

BACHA

ZA’IM

ECONOMIC INSECURITY

ECONOMIC RACISM

RICH

POOR

MATERIALISTIC SOCIETY

GREED & PROFIT

NO PASSION

EDUCATION

COMMERCIAL

ART

NO RISK & INNOVATION LOWER QUALITY PRODUCTION

INDIVIDUAL INITIATIVE

SOCIAL RULES CONSERVATIVE SOCIETY

EXAGERATED EMANCIPATION

Marc Baroud : Designer

STEREOTYPES V/S UNIQUENESS

Freedom of Speech

HAZARDOUS SITUATION

Collectivity

Change

EXTERNAL FACTORS

Ahed Sboul : UN O¢cer

PHYSICAL INSECURITY

SECURITY

NO MORAL AUTHORITY

CORRUPTION : A SYSTEMS’ MAP

By Diala Lteif and Maggie Ollove

OPPORTUNITY

TO THE RIGHT: a pop-up book created to tell the narrative of corruption in Beirut. This narrative emerged from ethnographic research and interviews conducted with people living within this conflict. Their perspectives were then mapped and themes and connections were found. Those themes formed the foundation of this book.


D ES I G N T H I N K I N GI N T H E

C L AS S R O O M


is an ongoing project from Fall 2012.

This project has developed various methods and tools for the K-12 classroom to introduce design thinking as a way to teach 21st century skills in engaging, action-oriented ways. The development and implementation of workshops, modules, curriculum, and reflective methods has created many student-led activities that have been introduced in such places as Riverdale Country School in Bronx, NY and Edgemakers working in San Fransisco.

OUTCOMESPieces of this project have been introduced into Riverdale Country School, and the Design Thinking module as a part of Edgemakers will be introduced in 4000 schools in Brazil in August.

COLLABORATORS:Christopher Patten

REFLECT.ED


FA R M I N G I NE M E R G I N GM A R K E TS


MEET RUMA. Her husband – Pavan – was a farmer. He committed suicide because of the im-mense debt he was in from loans. Though this might seem like a drastic measure, farmer suicide is not uncom-mon in Tumkur and research papers suggest that the trend is a symptom of debt. Within the Department of Agriculture, there are measures to work with the families of farmers who commit suicide. A subsidy would grant Ruma XXXXXXXXXX (some money) to help ease her financial burden. However, this means difficult paperwork and complicated bureaucracy, and for Ruma this is almost impossible because of illiteracy and inexperience.

RUMA’S LOANSRUMA

INTERVENTION 1: FORM FRIEND SMS ALMANAC1 YEAR 5 YEAR

MARKETECONOMY

SOCI0-POLITICALFRAGMENTATION distribution

DEGRADING ENVIRONMENT

MARKETECONOMY

SOCI0-POLITICALFRAGMENTATION distribution

DEGRADING ENVIRONMENT

• Ruma joins the network and adds her expertise, providing the service that she has been given to others. • The sms Almanac will provide time-sensitive data such as weather and preventative measures for farmers

• Sms technology is already being used by indians of all income levels • There are many different languages, dialects, including illiterate farmers • This product will utilize the Smart Farming Network to customize experiences and needs

• form friend should provide social and informational connectivity • The concept should collect data to solve issues specific to individual’s hardships • Provide potential to grow and tackle big issues

over time... insight

criteria:

methodology for form friend:

Hariti: the loan advisorA local employee of smart farming

PROLONGEDHELP:

WHERE TO START:

FORM FRIEND

FORM FRIEND:• SMS technology• Specific Dialect• Utilizes Network to customize

her experience and needs

Smart Farming Grid: Long Term Goal

middle men middle men

middle men

is a project from Fall 2012.

This project sought to develop a Smart Farming system to support the growth of farming in emerging countries. Reliant on SMS texts systems, this project is currently being implemented in Tumkur in southern India. This project included multiple workshops, collaboration with on the ground partners, prototypes, and scenario and strategy building.

OUTCOMESThis project will be further developed and implemented over the next few years by a NGO in Tumkur.

COLLABORATORS:Taylor KuhnBernd RiedelRie WatanabeBridget Sheerin

THE TUMKUR PROJECT


HOW

ARD ROAD, S.E.

North

Revisions

Seal

Project

2400 Shannon Place, SE

Drawing Title

Drawing No.

Teaching Garden

Savoy Elementary School

Washington, DC 20020

© Carvalho & Good 2010

Date: March 19, 2010

L101

Garden MaterialsPlan

B U I L D I N G G R E E N SC H O O LS

HOW

ARD ROAD, S.E.

North

Revisions

Seal

Project

2400 Shannon Place, SE

Drawing Title

Drawing No.

Teaching Garden

Savoy Elementary School

Washington, DC 20020

© Carvalho & Good 2010

Date: March 19, 2010

L101

Garden MaterialsPlan


is a project from Spring 2010 - Summer 2011.

A school garden designed, planned, and built with students, teachers, and administrators in a participatory manner. This multi-stakeholder, DC-based project was supported with green school curriculum and events. OUTCOMESThis project built a handicap accessible garden and living classroom on the shared grounds between two schools and is now maintained by students and teachers. This garden hosted several events, including the unvelining of the Go Green Forever stamps. COLLABORATORSJosh VolinskySean Miller

BUILDING GREEN SCHOOLS


S E R V I C E D ES I G NA N D H E A LT H CA R E


CONFID

ENTIA

L

is a project from Jan - April 2014.

In collaboration with LiveIWork and Memorial Sloan Kettering Cancer Center (MSK), this project developed user journeys, service maps, ethnographic research to envision and re-design the Recreation Room at MSK to be more holistic and respond to the needs of patients. This project was undertaken by the MFA Transdisciplinary Design program at Parsons. My role was coordinator between the three partners, mentor of students, and project developer.

OUTCOMESThis project concluded with specific service design proposals to re-design the Patient Pavilion. These ideas will be further developed and implemented over the next few years.

COLLABORATORSMSKLive|Work

PATIENT PAVILION


B I CYC L E A N DE X P E R I E N C E

D ES I G N

UNLEARNING THROUGH DESIGN 37UNLEARNING THROUGH DESIGN 35

is a project from Fall 2012.

This poetic visualization of energy uses three bicycle-powered zoetropes to tell the story of bikes through history. Funded by The New Schools’ Green Fund grant, this interactive project asks riders to power the zoetropes by pedaling the stationary bikes. In doing so, the rider allows others to see the illustration within the zoetrope, while feeling herself the arduousness of creating energy through the feedback of a dynamo.

OUTCOMESThis project has been shown multiple times, including at the Greenmarket’s Eco Festival, Parsons’ Sidewalk Festival, and featured at the 2013 Youth Bike Summit.

COLLABORATORS:Rashid OwoyeleChristopher Patten

DYN-O-BIKES


MAGGIE OLLOVE

Questioning the present to mold the future.

443.739.4050maggie.ol love@gmai l.com

Documents

M olloveportfolio book