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1 Implementation of the Seveso II Directive in Slovenia: survey of implementation and opinions of operators regarding its safety benefits M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia (marko. gerbec @ ijs .si )

M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( [email protected] )

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Implementation of the Seveso II D irective in Slovenia: survey of implementation and opinion s of operators regarding its safety benefits. M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( [email protected] ). Scope. Background Questionnaire & Results - PowerPoint PPT Presentation

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Page 1: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Implementation of the Seveso II Directive in Slovenia:

survey of implementation and opinions of operators regarding its

safety benefits

M. Gerbec, B. Kontić

Jožef Stefan Institute, Ljubljana, Slovenia

([email protected])

Page 2: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Scope

• Background

• Questionnaire & Results

• Comments from the authorities (pending)

• Wider industrial safety perspective

• Conclusions

Page 3: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Background• Seveso II Directive (96/82/EC) has been

transposed into national legislation by two Decrees– Decree on prevenion of major acidents (2002); General

provisions within the Environmental Protection Act (2001)

– Decree on emergency planning (2002); General provisions within the Protection Against Natural and Other Disasters Act (1996)

• Two ministries involved (Environment & Defence)• Updates of Decrees in 2005 and 2006 (involve

2003/105/EC)

Page 4: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Today legal statusOn reduction of risks:

– Decree on the prevention of major accidents and mitigation of their consequences (Uredba o preprečevanju večjih nesreč in zmanjševanju njihovih posledic), OG.RS No. 88/2005Competence: Ministry of the environment and spatial planning (CA)

• On emergency planning:– Decree on the contents and drawing up of protection

and rescue plans (Uredba o izdelavi načrtov zaščite in reševanja), OG.RS No. 3/02, 17/02, 17/06.Competence: Ministry of defence, Administration of the RS for Civil Protection and Disaster Relief

Page 5: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Number of Seveso establishments in Slovenia

• 24 upper tier

• 39 lower tier

• Total: 63

• Source: CA (30.9.2005)(http://www.sigov.si/mop/podrocja/uradzaokolje_sektorokolje/nevarnosti_velikihnesrec/seznam_virov_tveganja.pdf)

Page 6: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Questionnaire survey• Goals:

– status of the implementation of Seveso II Directive

– opinions of operators regarding its benefit to safety

• Survey performed: April 2006• # of establishments involved:

– 63 (upper + lower tier)– all together 49 operators

• Response: 63%

Page 7: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Organization of the survey• Estabishments’ responsible persons first

identified and then contacted via phone - announcement of survey

• Qustionnaire sent to responsible persons via e-mail as Excel file

• Responses received by e-mail (filled questionnaires) – timeframe of three weeks

• Analysis done in May-June 2006

Page 8: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Organization of the questionnaire

• Altogether 37 questions• Five main topics:

a.General info on complianceb.Approaches used to reach compliancec.Relationship with ISO/OHSAS standardsd.Opinion on association between legal

requirements and level/measurement of safety

e.Comments and suggestions

Page 9: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Response• 49 responsible persons contacted (asked to

fill-in questionnaires)• 31 positive responses• Difference (18):

– Unreachable (no answers to phone calls & e-mail messages): 2

– no more Seveso II establishments: 3– operator’s policy not to provide data: 1– no response: 12

Page 10: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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RESULTS

a. General info on compliance:• Notifications to CA 100%• Upper tier 18 (58.1%), Lower: 13 (41.9%)• Most operators (28) responsible for one

establishment• One responsible for 6 establishments• One responsible for 4 establishments• etc...

See details in the Appendix

Page 11: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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control questions applied

RESULTS

Strong opinion on cooperation, less paperwork and apply CA's monitoring of safety goals!

b. Approaches used to reach compliance• Safety Report• SMS, MAPP• Emergency Planning

c. Relationship with ISO/OHSAS standards• # of certifications• Integration among QA/QC, and management standards

d. Opinion on association between legal requirements and level/measurement of safety

• Contribution of SR, MAPP, SMS, and ERP to actual safety level

• Need for SR, SMS, and ERP e. Comments and suggestions

84% are willing to participate again in questionnaire update!

See details in the Appendix

87% of SR submitted(38% within legal deadline)19% yet accepted by CA

80-87% with SMS& MAPP

97% with ERP81% sent to local community29% yet approved61% send info for LUP

87% with ISO 900171% with ISO 1400126% with OHSAS 18001

71% related SMS with standards

80-90% positive

80-85% positive, 65% complains on paperwork

Page 12: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Role and competences of CA

• Conformity and compliance to standards & regulation

• No clear mechanisms and procedures in both Decrees how to reach compliance

• Open issues– evaluation of the level of safety?– link to licensing (EIA) for both new and existing

establishments– land use planning: form of risk assessment results,

cross-discipline collaboration, uncertainties in RA at strategic planning level

Page 13: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Wider industrial safety perspective

Page 14: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Major and occupational accidents in Slovenia

Known (past) accidents and near misses:• KIK Group d.d. (gunpowder/explosives factory):

– 1852 - 2002: 72 accidents, 35 casualties, 39 wounded• Nafta Lendava, Color-Medvode, Helios Domžale

(synthetic resins): – several cases of batch reactor physical explosions with one

casualty and other damage• Acroni, 2001 (steel works):

– CO poisoning: 3 casualties as an occupational accident• various near misses involving LOX, LPG• Teol, Ljubljana, 2005:

– minor NOx release, no consequences, covered by media• Fenolit d.d., Borovnica, 21.8.2006

– phenol release: 1 casualty, 1 injured (maintenance workers)

Page 15: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Statistics and comparisons

Statistical data 2004 2003 2002 2001 2004 2003 2002 2001

Number of accidents at work 27138 26736 25792 25176 475 489 450 398Number of fatalities 21 40 32 34 0 0 0 0FAR (per 105 employees) 3 5 4 4 - - - -Number of major accidents - - - - - - - -* - Code: DG - Manufacturing of chemicals, prod.&man-made fibres

Whole Slovenian economy Process and chemical industry*

Work related accidents and fatalities in Slovenia by year

Note: FAR – Fatal Accident Rate per 100,000 employees per year

Source: Statistical Office of the Republic of Slovenia (http://www.stat.si/eng/index.asp )

Page 16: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Breakdown by activityPersons injured at work and fatal work-related injuries by activity and sex, 2004

total menper 1000 employed

menwomen

per 1000employed

womennumber

per 100,000 persons in paid

employmentTOTAL 27138 19554 44 7584 21.2 21 3

A Agriculture, hunting and forestry 679 543 40.5 136 18.9 2 10B Fishing 16 12 59.1 4 97.6 - -C Mining and quarrying 316 292 78 24 55.7 - -D Manufacturing 10557 8115 55.3 2442 27.3 6 3E Electricity, gas and water supply 500 441 47.2 59 25.8 1 9F Construction 3233 3134 55 99 17.7 6 10G Wholesale, retail; certain repair 2631 1653 31.1 978 17.8 1 1H Hotels and restaurants 835 381 33.4 454 26.4 - -I Transport, storage and communication 1740 1533 39.4 207 18.4 1 2J Financial intermediation 296 129 18.2 167 12 - -K Real estate,renting& business activities 1313 873 24.1 440 15.8 1 2L Public administ.& defence; comp.soc.sec. 1839 1346 50.6 493 19.6 1 2M Education 1009 232 16.8 777 17 - -N Health and social work 1472 407 41.6 1065 27 2 4O Other social and personal services 539 347 25 192 12.2 - -P Private households with employees 1 - - 1 - - -Not classified

Number of work-related injuries Casualties

(exactly: 2.61)

Conclusion: Forestry and construction workers among the most hazardous professions (similar as in other countries)

Page 17: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Breakdown by activity (Manufacturing)

Persons injured at work and fatal work-related injuries by activity and sex, 2004

(breakdown by activity cathegory)number

per 100,000 persons in paid

employmentD Manufacturing 6 3

DB Mfr. of textiles and textile products 1 4DJ Mfr. of basic metals & fabricated products 1 2

DK Mfr. of machinery and equipment nec. 2 8DL Mfr. of electrical and optical equipment 1 3

DN Manufacturing nec. 1 6

Casualties

Note:Code: DG - Manufacturing of chemicals, prod.&man-made fibres - with no casualties at all in time period considered

Page 18: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Comparison with other countries

Country, yearFAR (per 105

employees)Slovenia, 2001 - 2004 3 - 5Poland, 2002 3.8UK, Switzerland 1Spain, Italy 8-9USA, 1995 (2004) 4.9 (4.1)

(whole national economy considered)Sources:•Chemical Process Safety, 3rd Ed., R.E. Sanders (ed.), Elsevier, 2005•Markowski A.S., J. Loss Prev., 18 (2005).•http://stats.bls.gov/fls/home.htm

Page 19: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Conclusions

• Operators (industry) and CA still struggle with the situation of “standing on different banks of the river”

• Safety culture should be built in cooperation between public, industry and CA; authorities should check conformity with safety goals

• “command and control” approach in safety arena is definitely obsolete

• Uncertainty in RA deserve more attention• RA should be viewed in the context of “fit for

purpose” by both industry and CA

Page 20: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Appendix – detailed questionnaire answers

Page 21: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

1

26

1 1 10

1

0

5

10

15

20

25

30

0 1 2 3 4 5 6

Number of establishments managed by the company

Nu

mb

er

of

an

sw

ers

(mistake)

Q1: Have you submitted a notification on your establishment to CA?Answers: YES: 31 (100%), NO: 0

Q2: How many establishments does your company manage?

Page 22: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

Q3: How is your establishment classified – upper/lower tier?– Upper tier: 18 (58.1%)– Lower tier: 13 (41.9%)

Page 23: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

Q4/5: Have you prepared and submitted Safety Report or Environmental Risk Reduction Policy (whichever is applicable)?

Status: april 2006 10.6.2004– YES: 27 (87.1%) 12 (38.7%)– NO: 3 (9.7%) 18 (58.1%)– no answer: 1 (3.2%) 1 (3.2%)

(now) (legal deadline)

Page 24: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

Q6: Has a Safety Report or Environmental Risk Reduction Policy (whichever is applicable) been accepted by the CA yet?– YES: 6 (19.4%)– NO: 24 (77.4%)– no answer: 1 (3.2%)

Page 25: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

Q7: Does your company have approved MAPP?– YES: 27 (87.1%)– NO: 2 (6.5%)– no answer: 2 (6.5%)

Q8: Have your have approved and implemented SMS?– YES: 25 (80.6%)– NO: 5 (16.1%)– no answer: 1 (3.2%)

Page 26: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

Q9: Have you prepared emergency plan at establishment/company level?– YES: 30 (96.8%)– NO: 1 (3.2%)– no answer: 0 (0%)

Q10: Have you submitted data on risks (pertaining from SR) to local authorities for land use planning purposes?– YES: 19 (61.3%)– NO: 9 (29.0%)– no answer: 3 (9.7%)

Page 27: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

Q11: Have you submitted the emergency plan for approval to the local community?– YES: 25 (80.6%)– NO: 4 (12.9%)– no answer: 2 (6.5%)

Q12: Was the emergency plan already accepted by a local community?– YES: 9 (29%)– NO: 19 (61.3%)– no answer: 3 (9.7%)

Page 28: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

Q13: Have you prepared an Information on safety measures (to the public)?– YES: 14 (45.2%)– NO: 14 (45.2%)– no answer: 3 (9.7%)

Q14: Was the Information already supplied to persons liable to be affected by major accident?– YES: 10 (32.2%)– NO: 18 (58.1%)– no answer: 3 (9.7%)

Page 29: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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a. General info on compliance

Q15: Have you received at least one visit from inspectorate for environmental protection in the scope of Seveso II yet?– YES: 23 (74.2%)– NO: 7 (22.6%)– no answer: 1 (3.2%)

Q16: Have you received at least one visit from inspectorate for civil protection and disaster relief in the scope of Seveso II yet?– YES: 27 (87.1%)– NO: 4 (12.9%)– no answer: 0 (0%)

Page 30: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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b. Approaches used to reach compliance

Q17: How was Safety report or Env. Risk Reduction Policy prepared?– not yet prepared: 2

(6.5%)– fully done by consultant: 1 (3.2%)– together with a consultant: 17 (54.8%)– fully done "in house" 11 (35.5%)– no answer: 0 (0%)

Page 31: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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b. Approaches used to reach compliance

Q18: Safety Management System (SMS) was defined, approved and documented?– not yet prepared: 2

(6.5%)– fully done by consultant: 1 (3.2%)– together with a consultant: 13 (41.9%)– fully done "in house": 14 (45.2%)– no answer: 1 (3.2%)

Page 32: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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b. Approaches used to reach compliance

Q19: How many full time employees at company level are working on safety, occupational safety and emergency preparedness?

Info gathered:– Question was ambigous.– Only Safety engineers targeted.– Lesson: industry considers safety in a wider

sense, including personnel for security, firemen, safety personnel, etc.!

Number of employees

Number of answers

0 4

1 9

2 3

3 3

4 2

5 1

6 2

Average: 5.3

Max.: 52

Page 33: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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b. Approaches used to reach compliance

Q20: How many employees at company level are working at safety, occupational safety and emergency preparedness as their basic task?

Info gathered:– comparably less people

devoted to safety (see Q19)

Number of employees

Number of answers

0 4

1 11

2 6

3 3

4 1

5 0

6 1

Average: 3.0

Max.: 18

Page 34: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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b. Approaches used to reach compliance

Q21: How many employees does a company have?

Establishment type Min. Max. Avg.

upper tier 33 2695 445

lower tier 124 2315 698

Info gathered:

•No direct relation with quantities of dangerous substances

•A number of upper tier establishments with only 35 – 100 employees

Page 35: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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c. Relationship with ISO/OHSAS

Q22/26: Is company certified according to any ISO/OHSAS standard?

Standard Yes (#) Yes (%)

ISO 9001 27 87.1

ISO 14001 22 71.0

OHSAS 18001 8 25.8

EMAS 0 0

Other (specify) ISO 17025 (2x),

TS 16949 (1x)

Page 36: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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c. Relationship with ISO/OHSAS

Q27: How did you integrate the Safety Management System (SMS) within exisiting systems and standards for management?– SMS not yet implemented: 1 (3.2%)– SMS and standards not related: 6 (19.4%)– SMS related to standards: 10 (32.3%)– SMS fully within standards: 12

(38.7%)– no answer: 2 (6.5%)

Page 37: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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d. Opinion on asociation between legal requirements and level/measurement of safety

Q28: How did introduction of SMS influence actual level of safety at your establishment?– no impact, only overburden: 3 (9.7%)– no impact: 2 (6.5%)– minor positive impact: 16 (51.6%)– certainly a positive impact: 9 (29.0%)– no answer: 1 (3.2%)

Page 38: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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d. Opinion on asociation between legal requirements and level/measurement of safety

Q29: How did preparation of a Safety Report or ERRP influence actual level of safety at your establishment?– no impact, only overburden: 1 (3.2%)– no impact: 2 (6.5%)– minor positive impact: 19 (61.3%)– certainly a positive impact: 8 (25.8%)– no answer: 1 (3.2%)

Page 39: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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d. Opinion on asociation between legal requirements and level/measurement of safety

Q30: How did preparation of Safety Report or ERRP influence safety measures, procedures, or devices at your establishment?– no improvements done: 2 (6.5%)– no improvements were necessary: 1 (3.2%)– yes, minor improvements done: 19 (61.3%)– yes, we are certainly safer: 7 (22.6%)– no answer: 2 (6.5%)

Page 40: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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d. Opinion on asociation between legal requirements and level/measurement of safety

Q31: Did preparation of Emergency Plan impact in any way actual level of safety at your establishment?– no impact, only overburden: 0 (0%)– no impact: 2 (6.5%)– minor positive impact: 18 (58.1%)– certainly a positive impact: 10 (32.3%)– no answer: 1 (3.2%)

Page 41: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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d. Opinion on asociation between legal requirements and level/measurement of safety

Q32: Are the legislation and documents considered needed?– no, completely unecessary: 1 (3.2%)– I have no opinion: 1 (3.2%)– yes, needed to minor extent: 9 (29%)– yes, certainly needed: 20 (64.5%)– no answer: 0 (0%)

Page 42: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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d. Opinion on asociation between legal requirements and level/measurement of safety

Q33: Are the obligations and documents considered only a "paperwork"?– completely unnecessary: 3 (9.7%)– I have no opinion: 1 (3.2%)– needed, however duplications: 20 (64.5%)– needed, no matter of paperwork: 6 (19.4%)– no answer: 1 (3.2%)

Page 43: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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d. Opinion on asociation between legal requirements and level/measurement of safety

Q34: Legal framework should establish a required level of safety. As safety culture can not be a subject of prescription, what kind of cooperation among the public, indstry and CA do you expect/suggest in the context of developing safety legislation?

Competent institutions prepare regulations, industry implements, administrative bodies perform control

1 3.2%

Industry and institution prepare regulations, administrative bodies perform control

1 3.2%

Industry and institutions prepare regulations and guidelines (part of safety culture), administrative bodies perform control

8 25.8%

Safety culture level is result of common effort by industry and competent institutions, monitoring applies to safety goals

19 61.3

no answer 2 6.5%

Page 44: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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d. Opinion on asociation between legal requirements and level/measurement of safety

Q35: How do you evaluate existing safety regulation and support that competent authorities provide for its implementation?

I have no opinion on that 5 16.1%

Legislation and support are complete, understandable, and sufficient

3 9.7%

Legislation is complete, understandable and sufficient, support is insufficient

8 25.8%

Legislation is incomplete, support is sufficient 8 25.8%

Legislation and support are insufficient and inconsistent 6 19.4%

no answer 1 3.2%

Page 45: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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e. Comments and suggestions

Q36: Please suggest detailed improvements related to previous question (Q35) – if applicable?interpretation:– Regulation is inconsistent, unclear and should be improved

especially regarding measurements and indicators of safety– CA and inspectors should get familiar with the installation they

evaluate and control (e.g. site visits compulsory in the framework of reviewing Safety Report)

– Uncertainties in RA should be a question of open discussion between an operator and CA

– Competence of CA in the field of RA should be improved (methods, tools, uncertainty evaluation, decisions)

– ...additionally from direct communication:– Consultants should act as moderators between operators and CA– CA should promote support of consultants– Operators and CA should work together on risk research policy

Page 46: M. Gerbec , B. Kontić Jožef Stefan Institute, Ljubljana, Slovenia ( marko.gerbec@ijs.si )

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Is the questionnaire of this kind relevant and useful?

Q37: Are you willing to participate in a similar survey after a certain period of time (a year, two, or more)?

– YES: 26 (83.9%)– NO: 2 (6.5%)– no answer: 3 (9.7%)