MARIE DWYER15601 Stockton •Clinton Township, MI 48038• MarieCatherineDwyer@gmail.com • (586) 321-6531

Recent business management graduate with over 2 years of customer relations experience in the transportation industry; coupled with creative, organizational and team oriented skills.

SUMMARY OF QUALIFICATIONS• 2 years of customer relations experience for an innovative & dynamic

transportation company.• Possess a Bachelor of Business Administration degree in management.• Strongly skilled in communication and problem- solving.• Solid team building and leadership skills obtained through college courses

& professional work experience.

PROFESSIONAL EXPERIENCE

CUSTOMER RELATIONS Sept 2009- PresentCENTRAL TRANSPORT May 07-August 07’ Oct 04’-Aug 05’

Warren, Michigan

Dynamic LTL carrier with 200+ service centers in 45 United States & Canadian provinces.

• Provide quality customer service via telephone/e-mail to over 150 customers on a daily basis.

• Trace shipments, schedule freight pickups, generate rate quotes, address billing inquiries, train incoming employees, monitor the centraltransportint.com customer service e-mail & process western union payments.

• Effective problem-solving & communication skills obtained. • Maintain solid knowledge & understanding of logistics & operations.• Strong team building skills acquired through communicating with fellow

representatives and departments through the company to provide quality assistance to customers.

PAYROLL COORDINATOREXPRESS COMPANIES OF AMERICA May 2006-Aug 2006

Warren, MI

Transportation Company associated with Central Transport International.• Generated payroll for all service center dock employees of Express Companies

of America.• Verify attendance, hours worked & pay adjustments for employees.

• Screened & processed new hires into a database.• Elected to provide job orientation & training to incoming payroll coordinator.

ADDITIONAL EXPERIENCE• Event Coordinator, Grosse Pointe North High School, 25th Class Reunion at

Grosse Pointe Yacht Club, Sept 2009

EDUCATION & TRAINING

BACHELOR OF BUSINESS ADMINISTRATION April 2009WESTERN MICHIGAN UNIVERSITY Kalamazoo, MIManagement MajorDean’s List Student3.5 Major GPA • 3.1 Cumulative GPA

SELECTED ACADEMIC PROJECTS• Developed a business plan for PFS- Premium Finance Corporation of

Kalamazoo, Michigan for Project Management Course.• Proposed diversity marketing strategy to Target Corporation for Managing

Diversity in Organizations course. Chosen as the #1 best presentation by Target executives among 12 other teams.

• Presented leadership lecture to Project Leadership class, chosen as best team presentation by professor & fellow classmates.

• Analyzed Northwest Airlines/Delta merge to compose a SWOT analysis & executive summary term paper for Strategic Business Solutions course.

CERTIFICATIONS• Microsoft Office Certified May 2005

o Proficient in Microsoft Word, Excel, PowerPoint & Access.