m Alarms

Maintenance Alarms for Avaya Aura Communication Manager, Media Gateways and Servers

03-300430Issue 6

August 2010

2010 Avaya Inc.All Rights Reserved.

NoticeWhile reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

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Licenses The software license terms available on the Avaya Website, http://support.avaya.com/licenseinfo/ are applicable to anyone who downloads, uses and/or installs Avaya software, purchased from Avaya Inc., any Avaya affiliate, or an authorized Avaya reseller (as applicable) under a commercial agreement with Avaya or an authorized Avaya reseller. Unless otherwise agreed to by Avaya in writing, Avaya does not extend this license if the software was obtained from anyone other than Avaya, an Avaya affiliate or an Avaya authorized reseller, and Avaya reserves the right to take legal action against you and anyone else using or selling the software without a license. By installing, downloading or using the software, or authorizing others to do so, you, on behalf of yourself and the entity for whom you are installing, downloading or using the software (hereinafter referred to interchangeably as you and end user), agree to these terms and conditions and create a binding contract between you and Avaya Inc. Or the applicable Avaya affiliate (Avaya).Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types Designated System(s) License (DS):

End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Concurrent User License (CU):End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A Unit means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the

Software that permits one user to interface with the Software. Units may be linked to a specific, identified Server.

Named User License (NU):End User may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. Named User means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya's sole discretion, a Named User may be, without limitation, designated by name, corporate function (for example, webmaster or helpdesk), an e-mail or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software.

Shrinkwrap License (SR):Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as shrinkwrap or clickthrough license accompanying or applicable to the Software (Shrinkwrap License). (See Third-party Components for more information).

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Preventing toll fraudToll fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud interventionIf you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Website:http://www.support.avaya.com/.Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to:[email protected].

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Downloading documentsFor the most current versions of documentation, see the Avaya Support Website: http://www.avaya.com/support.

Contact Avaya SupportAvaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Website: http://www.avaya.com/support.

http://www.avaya.com/supporthttp://www.avaya.com/support/http://www.avaya.com/supporthttp://support.avaya.com/licenseinfo/http://support.avaya.com/Copyrighthttp://www.support.avaya.com/mailto:[email protected]

Communication Manager Release 6.0 Issue 6 August 2010 3

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

How to use this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Structure of the book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Useful terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Related resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Safety labels and security alert labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Downloading this book and updates from the Web . . . . . . . . . . . . . . . . . . . . . . . . 30

Technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Sending us comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 1: Communication Manager Maintenance Object Repair Procedures . . . . 33Displaying MOs Maintained by Communication Manager. . . . . . . . . . . . . . . . . . . . . 34

MO groupings by Media Module type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Viewing Communication Manager Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Command Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Alarm levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Abort Code 1412 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Escalation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

EPN Angel Address/Slot Mapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

ABRI-POR (ASAI ISDN-BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

AC-POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

AC-POWER for DC-Powered Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

ADJ-IP (ASAI Adjunct TCP/IP Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

ADM-CONN (Administered Connection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

ADX8D-BD (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

ADX8D-PT (AUDIX Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

ADX8D-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

ADX16A-B (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

ADX16A-P (AUDIX Analog Line/Control Link). . . . . . . . . . . . . . . . . . . . . . . . . . . 59

ADX16D-B (16-Port AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ADX16D-P (16-Port AUDIX Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents

Contents

4 Maintenance Alarms for Avaya Aura Communication Manager, Media Gateways and Servers

AESV-LNK (AE Services Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

AESV-SES (AE Services Session) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

ALARM-PT (Alarm Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

AN-LN-PT (Analog Line Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

ANL-16-L (16-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

ANL-BD (Analog Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

ANL-LINE (8-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

ANL-NE-L (8-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

-BD (Announcement circuit pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

-PT (Announcement Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

ANNOUNCE (announcement). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

ASAI-ADJ (ASAI Adjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

ASAI-BD (Multi-Application Platform Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

ASAI-EPT (ASAI Endpoint) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

ASAI-PT (ASAI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

ASAI-RES (TN800 reserve slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

ATM-BCH (ATM B-Channel Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

ATM-DCH (ATM D-Channel Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

ATM-EI (Expansion Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

ATM-INTF (ATM Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

ATM-NTWK (ATM Network Error) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

ATM PNC-DUP (ATM PNC Duplication). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

ATM-SGRP (ATM Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

ATM-SYNC (ATM Synchronization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

ATM-TRK (Circuit Emulation Service Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . 184

ATT-ADJ (Avaya Adjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

ATTE-AJ (Ethernet Avaya Adjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

AUX-BD (Auxiliary Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

AUX-TRK (Auxiliary Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

AXA12-BD (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

AXA12-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

AXD12-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

BRI-BD (ISDN-BRI Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

BRI-DAT (ISDN-BRI Data Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

BRI-PORT (ISDN-BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

BRI-SET, Various Adjuncts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Contents


CAB-CALM (Customer alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

CAB-EXFR (Emergency Transfer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

CAB-MTCE (Media Gateway Maintenance). . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

CAB-PFL (Power Fan Lead). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

CAB-TEMP (Cabinet Temperature) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

CABINET (Cabinet Sensors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

CARR-POW (Carrier Power Supply) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

CDR-LNK (Call Detail Recording Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

CLAN-BD (Control LAN Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

CLSFY-BD (Call Classifier Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

CLSFY-PT (Call Classifier Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

CO-BD (Central Office Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

CO-DS1 (DS1 CO Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

CO-TRK (Analog CO Trunk). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

CONFIG (System Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

CUST-ALM (Customer-Provided Alarming Device) . . . . . . . . . . . . . . . . . . . . . . . . 296

DAT-LINE (Data Line Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

DC-POWER (Single-Carrier Cabinet Environment) . . . . . . . . . . . . . . . . . . . . . . . . 300

DETR-BD (Tone Detector Circuit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

DID-BD (Direct Inward Dial Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . 304

DID-DS1 (Direct Inward Dial Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

DID-TRK (Direct Inward Dial Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

DIG-BD (Digital Line Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

DIG-IP-S (Digital IP Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

DIG-LINE (Digital Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

DIG-RES (TN800 reserve slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

DIOD-BD (DIOD Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

DIOD-DS1 (DS1 DIOD Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

DIOD-TRK (DIOD Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

DLY-MTCE (Daily Maintenance). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

DS1-BD (DS1 Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

DS1-FAC (DS1 Facility) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

DS1C-BD (DS1 Converter Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

DT-LN-BD (Data Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

DTMR-PT (Dual-Tone Multifrequency Receiver Port) . . . . . . . . . . . . . . . . . . . . . . . 398

E-DIG-BD (Multi Application Platform Board) . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Contents


E-DIG-ST (Emulated Digital Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

EMG-XFER (Emergency Transfer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

EPN-SNTY (PN Sanity Audit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

ERR-LOG (Error Log) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Survivable Core Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

ETH-PT (Control LAN Ethernet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

ETR-PT (Enhanced Tone Receiver Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

EXP-INTF (Expansion Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

EXP-PN (Expansion Port Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

EXT-DEV (External Device Alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

EXT-DEV ADMIN? N (External Device Alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . 457

EXT-DEV ADMIN? Y (External Device Alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . 459

FIBER-LK (Fiber Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

FW-DWNLD (Firmware Download) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468

FW-STDL (Firmware Station Download) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

GPTD-PT (General-Purpose Tone Detector Port) . . . . . . . . . . . . . . . . . . . . . . . . . 489

H323-BCH (H.323 B-Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

H323-SGR (H.323 Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

H323-STN (H.323 IP Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

HYB-BD (Hybrid Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

HYB-LINE (Hybrid Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

INADS (INADS Link). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

IPMEDPRO (IP Media Processor). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

IPMEDPRO (TN2302 IP Media Processor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

IPMEDPRO (TN2602AP IP Media Resource 320) . . . . . . . . . . . . . . . . . . . . . . . . 518

IPSV-CTL (IP Server Interface Control) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

IP-SVR (IP Server Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536

ISDN-PLK (ISDN-PRI Signaling Link Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545

ISDN-SGR (ISDN-PRI Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549

ISDN-TRK (DS1 ISDN Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

JNL-PRNT (Journal Printer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

LGATE-AJ (Ethernet ASAI Endpoint) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

LGATE-BD (ISDN-BRI Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 570

LGATE-PT (Ethernet Adjunct Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

LIC-ERR (License Error Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

LOG-SVN (Login Security Violation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Contents


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .MAINT (PN Maintenance Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

MAPD-BD (MAPD Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

MEDPRO (Media Processor MAPD Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . 608

MEDPRO-C (Media Processor Control) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612

MEDPROPT (MEDPRO DSP PORT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616

MED-GTWY (MEDIA GATEWAY) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

MET-BD (MET Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621

MET-LINE (MET Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622

MG-ANA (Analog Media Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626

MG_ANN (Media Gateway Announcement Module) . . . . . . . . . . . . . . . . . . . . . . . 629

MG-ANN (Voice Announcements) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

MG-BRI (BRI Trunk Media Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632

MG-DCP (Digital Line Media Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

MG-DS1 (DS1 Interface Media Module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

MG-IAMM (Integrated Analog Media Module). . . . . . . . . . . . . . . . . . . . . . . . . . . 645

MG-IBRI (Integrated BRI Trunk Media Module) . . . . . . . . . . . . . . . . . . . . . . . . . . 649

MG-VOIP (MM760 VoIP Media Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

MIS (Management Information System). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

MMI-BD (Multimedia Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . 652

MMI-LEV (Multimedia Interface Resource Level) . . . . . . . . . . . . . . . . . . . . . . . . . 657

MMI-PT (Multimedia Interface Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660

MMI-SYNC (MMI Synchronization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664

MODEM-BD (Modem Pool Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

MODEM-PT (Modem Pool Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

M/T-ANL (Maintenance/Test Analog Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

M/T-BD (Maintenance/Test Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676

M/T-DIG (Maintenance/Test Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

M/T-PKT (Maintenance/Test Packet Bus Port) . . . . . . . . . . . . . . . . . . . . . . . . . . 684

NO-LIC (No License) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

NR-CONN (Network-Region Connect) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

NR-REG (Network Region Registrations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

OPS-LINE (DS1 Off-Premises Station Line). . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

PDMODULE (Processor Data Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

_PE (Processor Ethernet) Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 705

PE-BCHL (PRI Endpoint Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708

Contents


PKT-BUS (Packet Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718

PKT-INT (Packet Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723

PLAT-ALM (Platform Alarms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

PMS-LINK (Property Management System Link) . . . . . . . . . . . . . . . . . . . . . . . . . 744

PMS-PRNT (PMS Printer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 750

PNC-DUP (PNC Duplication) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 754

POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 773

POW-SUP (Power Supply) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 778

PPP-PT (Control LAN Packet/Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 783

PRI-CDR (Call Detail Recording Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787

PROC-SAN (Process Sanity Audits) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 791

PS-RGEN (Power Supply Ring Generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 792

RANL-STA (Remote Analog Line (Station) Port) . . . . . . . . . . . . . . . . . . . . . . . . . 795

RC-BD (Radio Controller Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 798

RDIG-STA (Remote Digital Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 802

REM-OFF (Remote Office) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810

RING-GEN (Analog Ring Generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811

RMC-ENV (Power/Fan Sensors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813

RSCL-PT (Remote Socket Control Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816

S-SYN-BD (Speech Synthesis Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

S-SYN-PT (Speech Synthesis Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

SEC-CDR (Call Detail Recording Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 821

SER-BUS (Serial Communication Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 822

SIP-BCH (SIP B-Channel). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

SIP-SGRP (SIP Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 829

SN-CONF (Switch Node Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 843

SNC-BD (Switch Node Clock Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 847

SNC-LINK (Switch Node Clock Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854

SNC-REF (Switch Node Clock Reference) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858

SNI-BD (SNI Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 861

SNI-PEER (SNI Peer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 875

SP-REG-M (Survivable Processor-Main) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 879

SP-REG-S (Survivable Processor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 881

STRAT-3 (Stratum-3 Clock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 883

SVC-SLOT (Service Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 891

SYNC (Port Network Synchronization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

Contents


SYS-LINK (System Links) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 925

SYS-PRNT (System Printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 930

SYSTEM (System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 933

S8400-BD (S8400 Server). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 935

TBRI-BD (ISDN Trunk-Side BRI Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . 937

TBRI-PT (ISDN Trunk-Side BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 942

TBRI-TRK (ISDN Trunk-Side BRI Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 949

TDM-BUS (TDM Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 952

TDM-CLK (TDM Bus Clock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 964

TDMODULE (Trunk Data Module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 971

TIE-BD (Tie Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 972

TIE-DS1 (DS1 Tie Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 973

TIE-TRK (Analog Tie Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 979

TIME-DAY (Time of Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 986

TONE-BD (Tone-Clock Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 987

TONE-PT (Tone Generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1011

TR-LN-BD (Analog Trunk/Line Board). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1015

TSC-ADM (Administered Temporary Signaling Connections) . . . . . . . . . . . . . . . . . . . 1016

TTR-LEV (TTR Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1018

UDS1-BD (UDS1 Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1022

VAL-BD (Voice announcements over LAN Circuit Pack) . . . . . . . . . . . . . . . . . . . . . 1041

VAL-PT (Voice Announcements over LAN Packet/Port). . . . . . . . . . . . . . . . . . . . . . 1049

VC-BD (Voice Conditioner Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1052

VC-DSPPT (Voice Conditioner DSP Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1055

VC-LEV (Voice Conditioner Resource Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1057

VC-SUMPT (Voice Conditioner Summer Port) . . . . . . . . . . . . . . . . . . . . . . . . . . 1060

WAE-PORT (Wideband Access Endpoint Port) . . . . . . . . . . . . . . . . . . . . . . . . . . 1062

XXX-BD (Common Port Circuit Pack/Media Module) . . . . . . . . . . . . . . . . . . . . . . . 1065

Chapter 2: Maintenance Demand Tests . . . . . . . . . . . . . . . . . . . . . . . . . 1071Dial Tone Test (#0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1071

CO Port Diagnostic Test (#3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1075

Battery and Power Supply Query Test (#5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1077

NPE Crosstalk Test (#6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1083

Conference Circuit Test (#7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1091

GPP NPE Crosstalk Test (#9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1098

Contents


Digital Line Electronic Power Feed Test (#11) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1105

Local Loop Test (#13) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1107

Digital Station Lamp Update (#16). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1115

Digital Station Audits Test (#17) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1117

Looparound and Conference Test (#33). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1121

Port Diagnostic Test (#35) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1125

Port Audit And Update Test (#36) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1130

Tone Generator Transmission Test (#40) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1135

Tone Generator Update/Audit Test (#41) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1138

Tone Detection Verification Test (#42) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1139

Tone Detector Audit/Update Test (#43) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1142

Clock Health Inquiry Test (#46) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1144

Looparound and Conference Test (#47). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1145

ONS Ringer Application Test (#48) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1151

NPE Audit Test (#50) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1154

Ringing Application Test (#51). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1155

Control Channel Looparound Test (#52) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1158

SAKI Sanity Test (#53) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1159

Analog Electronic Power Feed Test (#56) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1162

Hybrid Circuit and Conference Circuit Test (#57) . . . . . . . . . . . . . . . . . . . . . . . . . 1164

Hybrid Line Local Digital Looparound Test (#58) . . . . . . . . . . . . . . . . . . . . . . . . . 1167

Hybrid Line Remote Digital Looparound Test (#59) . . . . . . . . . . . . . . . . . . . . . . . . 1169

Analog Line Station Lamp Update Test (#60) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1170

Analog Line Audits Test (#61) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1172

Analog Line Ringer Update Test (#62) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1174

Tie Trunk Seizure Test (#73) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1175

Tie Trunk EPF Test (#74) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1177

RMC Power/Fan Query Test (#77) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1180

AC Power Query Test (#78) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1183

Single-Carrier Cabinet Power Query Test (#79) . . . . . . . . . . . . . . . . . . . . . . . . . . 1186

Tone Generator Crosstalk Test (#90) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1187

Modem Pool NPE Crosstalk Test (#96) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1189

Modem Pool Conference Test (#97). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1192

Modem Pool Conversion Resource Looparound Test (#98). . . . . . . . . . . . . . . . . . . . 1195

Modem Pool Audit Test (#99) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1201

Sanity Handshake Test (#106) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1202

Contents


Auxiliary Trunk Diagnostic Test (#114) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1204

Customer-Provided Alarming Device Test (#115) . . . . . . . . . . . . . . . . . . . . . . . . . 1205

Carrier Power Supply Recycle Override Test (#116) . . . . . . . . . . . . . . . . . . . . . . . 1207

Ring Generator Initialization Test (#117) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1208

Ring Generator Query Test (#118) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1209

External Device Alarm Query Test (#120) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1214

Cabinet Temperature Query Test (#122) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1216

Emergency Transfer Query Test (#124) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1221

OLS Recycle Test (#126) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1224

OLS/Power Unit Query Test (#127) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1226

Internal Looparound Test (#135) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1230

DS1 Tie Trunk Seizure Test (#136) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1234

Loss of Signal Alarm Inquiry Test (#138) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1237

Blue Alarm Inquiry Test (#139) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1245

Red Alarm Inquiry Test (#140). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1247

Yellow Alarm Inquiry Test (#141) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1248

Major Alarm Inquiry Test (#142) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1251

Minor Alarm Inquiry Test (#143) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1252

Slip Alarm Inquiry Test (#144) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1254

Misframe Alarm Inquiry Test (#145) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1255

DS1 Translation Update Test (#146) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1257

TDM Bus Clock Circuit Status Inquiry Test (#148). . . . . . . . . . . . . . . . . . . . . . . . . 1258

TDM Bus Clock Slip Inquiry Test (#149). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1260

TDM Bus Clock PPM Inquiry Test (#150) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1262

TDM Bus Clock Parameter Update Test (#151) . . . . . . . . . . . . . . . . . . . . . . . . . . 1264

Analog Looparound Test (#161) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1265

Speech Synthesis DTMF Receiver Test (#163) . . . . . . . . . . . . . . . . . . . . . . . . . . 1268

Speech Synthesis DTMF Sanity Inquiry (#164) . . . . . . . . . . . . . . . . . . . . . . . . . . 1270

Speech Synthesis DSP Tone Test (#165) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1270

Speech Synthesis Memory Test (#166) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1272

Speech Synthesis SSD Inquiry Test (#167) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1273

Speech Synthesis PSS Handshake Test (#168). . . . . . . . . . . . . . . . . . . . . . . . . . 1274

Speech Synthesis Parameter Update Test (#169). . . . . . . . . . . . . . . . . . . . . . . . . 1275

Digital Looparound Test (#171) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1275

Data Module Internal Looparound Test (#175) . . . . . . . . . . . . . . . . . . . . . . . . . . 1279

Channel Administration Memory Array Test (#205) . . . . . . . . . . . . . . . . . . . . . . . . 1284

Contents


Playback Speech Memory Array Test (#206) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1285

Angel Speech Processor Handshake Test (#208) . . . . . . . . . . . . . . . . . . . . . . . . . 1288

Announcement Checksum Test (#209) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1289

140AY Looparound Test (#210) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1292

Super Frame Match Inquiry Test (#211) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1294

Clock Match Inquiry Test (#212) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1295

Link Tear Down Test (#213) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1297

Link Retry Test (#215) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1299

Neon Test (#220) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1301

140AY Channel Sanity Inquiry Test (#222) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1303

MTP SAT Channel Local Looparound Test (#228) . . . . . . . . . . . . . . . . . . . . . . . . 1304

Serial Channel Local Looparound Test (#229) . . . . . . . . . . . . . . . . . . . . . . . . . . 1305

Expansion Interface Neighbor Query Test (#237) . . . . . . . . . . . . . . . . . . . . . . . . . 1308

Expansion Interface Fiber Out-of-Frame Query Test (#238) . . . . . . . . . . . . . . . . . . . 1309

Expansion Interface Local Looparound (#240) . . . . . . . . . . . . . . . . . . . . . . . . . . 1311

Expansion Interface 2-Way Transmission Test (#241) . . . . . . . . . . . . . . . . . . . . . . 1314

Expansion Interface Lightwave TransceiverLooparound Test (#242) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1320

Circuit Pack Restart Test (#252). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1326

Signaling Link State Audit Test (#255). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1327

Service State Audit Test (#256) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1329

Call State Audit Test (#257) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1332

ISDN Test Call Test (#258) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1333

Clear Error Counters Test (#270) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1340

Idle Time Slot Test (#294) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1341

Control Channel Test (#296). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1342

Non-control Channel Test (#297) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1343

PN Maintenance Circuit PackSanity Maze Test (#303) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1344

Expansion Interface Lock Query Test (#304) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1345

PN Maintenance Circuit Pack Reset Test (#306) . . . . . . . . . . . . . . . . . . . . . . . . . 1346

Battery Holdover Hardware Verification Test (#311) . . . . . . . . . . . . . . . . . . . . . . . . 1348

DS1 OPS Switchhook Inquiry Test (#312). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1349

DS1 CO Trunk Dial Tone Seizure Test (#314) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1351

Expansion Interface Control Channel Test (#316). . . . . . . . . . . . . . . . . . . . . . . . . 1354

Expansion Interface Reset Test (#336) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1356

Contents


PN Maintenance Circuit Pack Serial Link Test (#337) . . . . . . . . . . . . . . . . . . . . . . . 1360

Synchronization Update Test (#417) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1361

Digital Port Sanity Test (#565) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1362

Hook State Inquiry Test (#566) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1365

Packet Bus Port Health Inquiry Test (#567) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1366

Maintenance/Test Circuit Pack Query Test (#572) . . . . . . . . . . . . . . . . . . . . . . . . 1367

Packet Circuit Pack Audit Test (#573) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1370

Board Type Check Test (#574) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1371

Expansion Interface Packet Interface Test (#589). . . . . . . . . . . . . . . . . . . . . . . . . 1372

Circuit Pack Restart Test (#594). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1380

LANBIC Receive Parity Error Counter Test (#595) . . . . . . . . . . . . . . . . . . . . . . . . 1381

Receive FIFO Overflow Error Counter Test (#596) . . . . . . . . . . . . . . . . . . . . . . . . 1382

Invalid LAPD Frame Error Counter Test (#597) . . . . . . . . . . . . . . . . . . . . . . . . . . 1384

Packet Interface Test (#598). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1385

Congestion Query Test (#600). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1386

Link Status Test (#601) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1389

TSC Heartbeat Inquiry Test (#604) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1390

BRI NPE Crosstalk Test (#617) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1394

BRI Port Local LAN Looparound Test (#618) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1395

BRI Port Local TDM Looparound Test (#619) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1397

Electronic Power Feed Restoral Test (#620) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1400

Level 1 Status Inquiry Test (#621) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1401

Electronic Power Feed Inquiry Test (#622) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1405

CRC Error Counter Test (#623) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1406

Layer 1 Transmission Error Counter Test (#624) . . . . . . . . . . . . . . . . . . . . . . . . . 1407

Receive FIFO Error Counter Test (#625) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1408

Signaling Link Status Test (#626) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1409

BRI Remote Loopback Test (#627) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1412

BRI XID Test (#628) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1416

BRI Layer 3 Query Test (#629) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1419

BRI Set Audits Test (#630) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1423

Primary Signaling Link Hardware Check (#636). . . . . . . . . . . . . . . . . . . . . . . . . . 1425

Remote Layer 3 Query (#637). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1426

Secondary Signaling Link Hardware Check (#639) . . . . . . . . . . . . . . . . . . . . . . . . 1429

Signaling Link Board Check (#643) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1430

Layer 2 Status Query Test (#647) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1431

Contents


Stratum-3 Clock Alarm Query (#649) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1434

Standby Reference Health Check Test (#651) . . . . . . . . . . . . . . . . . . . . . . . . . . 1439

Tie Trunk Dial Test (#747) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1440

SNI Circuit Path Test (#755) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1442

SNI Destructive Facility Off-Board Test (#756) . . . . . . . . . . . . . . . . . . . . . . . . . . 1447

SNI Destructive Facility On-board Test (#757) . . . . . . . . . . . . . . . . . . . . . . . . . . 1451

Configuration Audit (#759). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1455

Processor Route Audit Test (#760) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1476

Switch Node Interface Reset Test (#761) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1479

Packet Neighbor Link Test (#767) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1481

Fiber Link Reset Test (#768) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1486

Failure Audit (#777) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1487

SNC On-Board Test (#778) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1490

TPN Test (#779) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1492

Switch Node Clock Reset Test (#780) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1495

Reset Board Test (#787). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1498

Far-End DS1 Converter Circuit Pack Loopback Test (#788) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1500

Far-End Lightwave TransceiverLoopback Test (#789) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1502

DS1 Facilities Connectivity Test (#790) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1505

DS1C Board Options Audit (#795) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1509

Far-End Internal Loopback Test (#797) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1510

DS1 Interface Options Audit (#798) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1514

Near-End External Loopback Test (#799) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1515

Automatic Transmission Test (#844-848) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1517

Packet Interface Memory Checksum Test (#884) . . . . . . . . . . . . . . . . . . . . . . . . . 1522

Packet Interface Private Looparound Test (#885) . . . . . . . . . . . . . . . . . . . . . . . . . 1525

Packet Interface Maintenance Looparound Test (#886). . . . . . . . . . . . . . . . . . . . . . 1527

Packet Interface Read and Clear Counters (#887) . . . . . . . . . . . . . . . . . . . . . . . . 1531

Active-Standby Peer Link Test (#888) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1535

Packet Interface Reset Test (#889) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1537

Signaling Port LAN Loopback Test (#939). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1539

Failure Audit Test (#949) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1540

PN Cold Restart Test (#955). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1541

PN Warm Restart Test (#956) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1543

Contents


Analog Port Sanity Test (#963) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1544

SNI Sanity Timer Test (#964) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1545

System Link Status Test (#985) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1546

SNI Fiber Out of Frame Query Test (#989) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1547

VC Summer Port Local TDM Looparound Test (#1100) . . . . . . . . . . . . . . . . . . . . . . 1554

VC DSP Port NPE Crosstalk Test (#1103). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1557

VC DSP Port Local TDM Loopback Test (#1104) . . . . . . . . . . . . . . . . . . . . . . . . . 1558

VC DSP Port DSP Looparound Test (#1105) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1561

VC Port Reset DSP Test (#1106) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1564

TSI Looparound Test (#1108) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1565

Resource Looparound Test (#1111) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1567

MMI Synchronization Status Test (#1122) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1569

MMI Update Synchronization Status Test (#1123). . . . . . . . . . . . . . . . . . . . . . . . . 1570

Digital Terminal Remote Looparound Test (#1201) . . . . . . . . . . . . . . . . . . . . . . . . 1571

DS1 Board Loopback Test (#1209) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1574

CSU Equipment Loopback Test (#1210) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1576

CSU Repeater Loopback Test (#1211) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1579

CPE Loopback Jack Test (#1212) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1582

Far CSU Loopback Test (#1213) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1585

One-Way Span Test (#1214) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1588

Inject Single Bit Error Test (#1215) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1591

End Loopback/Span Test (#1216) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1592

ICSU Status LEDs Test (#1227) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1594

Trunk-side Layer 1 Query Test (#1242) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1596

BRI Layer 3 Query Test (#1243). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1599

BRI Port Slip Query Test (#1244) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1601

Signaling Link State Test (#1251) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1602

ATM Board Reset (#1256). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1603

ATM Board Error Query Test (#1259) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1605

ATM Board Framer Looparound Test (#1260) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1609

ATM Board Time Of Day Update (#1261) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1615

SCOTCH Synchronous Looparound Test (#1275) . . . . . . . . . . . . . . . . . . . . . . . . 1615

Ethernet Local Looparound Test (#1278) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1617

PPP Link Status Inquiry Test (#1279) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1618

TCP/IP Ping Test (#1281) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1619

Link Integrity Inquiry Test (#1282) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1622

Contents


TDM Looparound Test (#1285) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1623

Session Status Test (#1286). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1626

ATM Remote Layer 3 Query (#1291) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1628

ATM Board DSP Test (#1293) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1629

ATM Crosstalk Test (#1298) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1632

RC NPE Port Audit Test (#1315) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1634

RC NPE Port Loop Test (#1316) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1635

RC Hardware Translation Audit (#1317). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1637

RC NPE Allocation Test (#1336) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1640

RC Tone Loopback Test (#1343) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1640

ASAI Link Status Test (#1365). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1643

IP Address Update Test (#1371) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1644

Registration Status Inquiry Test (#1372). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1645

Signaling Path PING Test (#1373). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1646

Media Path PING Test (#1374) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1648

Ping Test (#1379) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1649

DSP Port TDM Looparound Test (#1380) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1651

Windows 2000 Reset Test (#1381) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1652

DSP Query Test (#1382) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1653

Network Connectivity Query Test (#1383) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1654

C-LAN Ethernet Port Status Test (#1386) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1655

Signaling Group Ping Test (#1387) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1657

MedPro Status Test (#1392) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1659

PPC Sanity Query Test (#1402) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1660

Ethernet Hardware Query Test (#1405) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1661

MP Diagnostic Test (#1406) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1662

DSP Port Status Query Test (#1407) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1664

Firmware Download Test (#1413) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1665

Network Region Interconnectivity Test (#1417) . . . . . . . . . . . . . . . . . . . . . . . . . . 1667

Echo Canceller Test (#1420) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1669

Short IP 2-Way Transmission Test (#1505) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1671

Long IP 2-Way Transmission Test (#1506) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1674

Verify NIC Options Test (#1511) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1676

Link State Audit Test (#1527) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1679

Serial Bus Status Test (#1531) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1680

Emergency Transfer Query Test (#1532) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1684

Contents


Power/Fan Lead Query Test (#1533) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1687

Power Supply Recycle Test (#1534). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1690

Power Supply Detection Test (#1535) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1692

Power Supply Voltage Test (#1536) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1695

Power Supply Temperature Test (#1537) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1699

Power Supply Fan Test (#1538) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1701

Ring Generator Interchange Test (#1539) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1702

Ring Generator Status Test (#1540) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1703

Reset Environmental Maintenance Test (#1545) . . . . . . . . . . . . . . . . . . . . . . . . . 1705

Correct Board Test (#1546) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1706

Sanity Test (#1547) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1707

Environmental Maintenance Initialization Test (#1548) . . . . . . . . . . . . . . . . . . . . . . 1707

Survivable Core Server IP Server Interface Request (#1605). . . . . . . . . . . . . . . . . . . 1709

Enable Survivable Core Server Cluster (#1606) . . . . . . . . . . . . . . . . . . . . . . . . . 1709

Disable Survivable Core Server Cluster (#1607) . . . . . . . . . . . . . . . . . . . . . . . . . 1710

AESVCS Session Level Link Status Test (#1623) . . . . . . . . . . . . . . . . . . . . . . . . . 1711

AESVCS Link Heartbeat Test (#1624). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1711

Aggregator Hardware Query (#1629) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1712

Packet Count Query Test (#1630) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1713

System Link Status (#1647) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1715

Power Supply Aux Signal Test (#1649) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1716

Board Health Query Test (#1652) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1717

Media Gateway Hyperactivity Audit Test (#1659) . . . . . . . . . . . . . . . . . . . . . . . . . 1718

H.323 Signaling Layer 3 Test (#1673) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1719

IP Signaling Group Far-End Status Test (#1675) . . . . . . . . . . . . . . . . . . . . . . . . . 1720

Media Gateway Announcement Module Test (#1683). . . . . . . . . . . . . . . . . . . . . . . 1721

NO BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1722

Hyperactive DS1/UDS1 InterfaceCircuit Pack/Media Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1722

Repair Procedures for DS1/UDS1Circuit Pack/Media Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1723

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1725

Contents



Introduction

This document provides procedures to monitor, test, and maintain an Avaya Server or Media Gateway system. It covers many of the faults and troubles that can occur and provides procedures to correct them.

Using this documentation, the Avaya technicians and the technicians of their business partners and customers should be able to follow detailed procedures for:

l Monitoring, testing, and maintaining an Avaya Server, Media Gateway, and many other system components.

l Using troubleshooting methods to clear faults.

l Required replacements, visual inspections, continuity checks, and clarifying operating procedures with end users.

Document setAlthough this maintenance book is published separately, it is part of a set:

l Maintenance Alarms for Avaya Aura Communication Manager, Media Gateways and Servers, 03-300430 (formerly 03-300190, 555-245-102)

l Maintenance Commands for Avaya Aura Communication Manager, Media Gateways and Servers, 03-300431 (formerly 03-300191, 555-245-101)

l Maintenance Procedures for Avaya Aura Communication Manager, Media Gateways and Servers, 03-300432 (formerly 03-300192, 555-245-103)

OrganizationThe Server Alarms chapter has been moved to Avaya Aura Communication Manager Server Alarms (03-602798)

The Denial Events chapter has been moved to Avaya Aura Communication Manager Denial Events (03-602793)

The Media Gateway Traps chapter has been moved to Gateway Traps for the G250/G350/G430/G450/G700 Avaya S8xxxx Servers (03-602803)

The LEDs chapter has been moved to LED Descriptions for Avaya Aura Communication Manager Hardware Components (03-602804)

Introduction


Chapter 1: Communication Manager Maintenance Object Repair Procedures, contains specific troubleshooting and repair instructions for every component in the system. The maintenance objects are listed alphabetically by name as they appear in the Alarm and Error Logs. Under each maintenance object appears a description of the objects function, tables for interpreting alarm and error logs, and instructions on how to use tests, commands, and replacements to resolve associated problems.

Chapter 2: Maintenance Demand Tests contains all of the demand tests that can be executed, the error codes returned, and the recommended actions for troubleshooting and repairing the problem.

Equipment/platformsThis book contains information regarding alarms on the following equipment/platforms

l Avaya Media Servers

l Avaya Media Gateways

AudienceThe information in this book is intended for use by Avaya technicians, provisioning specialists, business partners, and customers, specifically:

l Trained Avaya technicians

l A maintenance technician dispatched to a customer site in response to a trouble alarm or a user trouble report

l A maintenance technician located at a remote maintenance facility

l The customers assigned maintenance technician

The technician is expected to have a working knowledge of telecommunications fundamentals and of the particular Avaya Server and/or Media Gateway to the extent that the procedures in this book can be performed, in most cases, without assistance.

This book is not intended to solve all levels of troubles. It is limited to troubles that can be solved using:

l The Alarm Log

l The Error Log

l Trouble-clearing procedures

l Maintenance tests

l Traditional troubleshooting methods

Audience


If the trouble still has not been resolved, it is the maintenance technicians responsibility to escalate the problem to a higher level of technical support. Escalation should conform to the procedures in the Technical and Administration Escalation Plan.

Introduction


How to use this DocumentMost maintenance sessions involve analyzing the Alarm and Error Logs to diagnose a trouble source and replacing a component such as a circuit pack or media module. The information in Chapter 1: Communication Manager Maintenance Object Repair Procedures of this reference will generally suffice to address these needs.

Certain complex elements of the system require a more comprehensive approach. Special procedures for these elements appear in Chapter 4: General troubleshooting of Maintenance Procedures for Avaya Aura Communication Manager, Media Gateways and Servers (03-300432).

Documents

m Alarms