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8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Lync 2013
TechTalk by MicrosoftJuly-September 2014
Lync 2013 ndash Headsets ndash Managing Lync Meetings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice2
Unified Communications with Lync 2013
bull The purpose of this quick training guide is to provide instructions for
2013 PC Phone and Desktop video
bull This quick training guide will cover the following topics
bull Lync Overview
bull Headsets and audio devices
bull Configuring the Lync audio settings
bull
Configuring Lync Meetingsbull Sharing Content
bull Getting Help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice3
Unified Communications Services
Scheduled Click-
to-Conference
ScheduledConferencing Service
Requirements
Must have Lync
For internalexternal use
Extra Hardware
Lync Headset
Service Launched Nov2013 377K enabled
Click-to-TalkClick-to-ConferenceClick-to-Share
PC-to-PC Voice ServiceAd-Hoc Conferencingand Desktop Sharing
Requirements
Must have Lync
Extra HardwareLync Headset
Service Launched March2011 377K enabled
PC
Phone
Full Phone features withVoicemail in Exchange
RequirementsMust have Lync and be enabledfor the service
Extra Hardware
Lync Headset
Service Launched Standard backoffice solution as of Nov 2012Leverage GRE siteTransformations amp PC PhoneOverlay
May 130K users enabled
Desktop
Video
Desktop VideoConferencing Service
Requirements
Must have Lync
Extra Hardware
Lync Headset amp Webcam
Service Launched Nov2012 377K enabled
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice4
Voice and video calls meetings presence sharing and instant messaging (IM) in one easy-t
What is Lync
Start an impromptu meeting with one click -- or
meeting using Outlook ndash its that simpleMeetings
Mobile App All the Lync tools to make you more productive o
PC PhoneUse your PC to make and receive phone calls dire
laptop Inbound and outbound dialing with voice
eligibility check here
Instant
Message Got a quick question Get a quick answer ldquoPreseyou if someone is free busy in a meeting ndashchat
SharingShare your desktop documents and applications
discussion with one colleague into a conference
ldquodraggingrdquo in more colleagues
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5
Using Lync you will hellip
Save yourselfa minimum of
45 minutes a
month Save HPmillions ofdollars a
yearStay
connectedwith
colleagues
Share work conduct
polls use whiteboards
ndash without additional
links or software
Collaborate
quicker easier
Stop the
emailchain
c
b
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
The Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7
Lync Main Window
Streamlined with a familiar experience
Four Environment areas
Contacts
Conversations
Phone
Meetings
Frequent contacts is now lsquoFavoritesrsquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice2
Unified Communications with Lync 2013
bull The purpose of this quick training guide is to provide instructions for
2013 PC Phone and Desktop video
bull This quick training guide will cover the following topics
bull Lync Overview
bull Headsets and audio devices
bull Configuring the Lync audio settings
bull
Configuring Lync Meetingsbull Sharing Content
bull Getting Help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice3
Unified Communications Services
Scheduled Click-
to-Conference
ScheduledConferencing Service
Requirements
Must have Lync
For internalexternal use
Extra Hardware
Lync Headset
Service Launched Nov2013 377K enabled
Click-to-TalkClick-to-ConferenceClick-to-Share
PC-to-PC Voice ServiceAd-Hoc Conferencingand Desktop Sharing
Requirements
Must have Lync
Extra HardwareLync Headset
Service Launched March2011 377K enabled
PC
Phone
Full Phone features withVoicemail in Exchange
RequirementsMust have Lync and be enabledfor the service
Extra Hardware
Lync Headset
Service Launched Standard backoffice solution as of Nov 2012Leverage GRE siteTransformations amp PC PhoneOverlay
May 130K users enabled
Desktop
Video
Desktop VideoConferencing Service
Requirements
Must have Lync
Extra Hardware
Lync Headset amp Webcam
Service Launched Nov2012 377K enabled
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice4
Voice and video calls meetings presence sharing and instant messaging (IM) in one easy-t
What is Lync
Start an impromptu meeting with one click -- or
meeting using Outlook ndash its that simpleMeetings
Mobile App All the Lync tools to make you more productive o
PC PhoneUse your PC to make and receive phone calls dire
laptop Inbound and outbound dialing with voice
eligibility check here
Instant
Message Got a quick question Get a quick answer ldquoPreseyou if someone is free busy in a meeting ndashchat
SharingShare your desktop documents and applications
discussion with one colleague into a conference
ldquodraggingrdquo in more colleagues
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5
Using Lync you will hellip
Save yourselfa minimum of
45 minutes a
month Save HPmillions ofdollars a
yearStay
connectedwith
colleagues
Share work conduct
polls use whiteboards
ndash without additional
links or software
Collaborate
quicker easier
Stop the
emailchain
c
b
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
The Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7
Lync Main Window
Streamlined with a familiar experience
Four Environment areas
Contacts
Conversations
Phone
Meetings
Frequent contacts is now lsquoFavoritesrsquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice3
Unified Communications Services
Scheduled Click-
to-Conference
ScheduledConferencing Service
Requirements
Must have Lync
For internalexternal use
Extra Hardware
Lync Headset
Service Launched Nov2013 377K enabled
Click-to-TalkClick-to-ConferenceClick-to-Share
PC-to-PC Voice ServiceAd-Hoc Conferencingand Desktop Sharing
Requirements
Must have Lync
Extra HardwareLync Headset
Service Launched March2011 377K enabled
PC
Phone
Full Phone features withVoicemail in Exchange
RequirementsMust have Lync and be enabledfor the service
Extra Hardware
Lync Headset
Service Launched Standard backoffice solution as of Nov 2012Leverage GRE siteTransformations amp PC PhoneOverlay
May 130K users enabled
Desktop
Video
Desktop VideoConferencing Service
Requirements
Must have Lync
Extra Hardware
Lync Headset amp Webcam
Service Launched Nov2012 377K enabled
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice4
Voice and video calls meetings presence sharing and instant messaging (IM) in one easy-t
What is Lync
Start an impromptu meeting with one click -- or
meeting using Outlook ndash its that simpleMeetings
Mobile App All the Lync tools to make you more productive o
PC PhoneUse your PC to make and receive phone calls dire
laptop Inbound and outbound dialing with voice
eligibility check here
Instant
Message Got a quick question Get a quick answer ldquoPreseyou if someone is free busy in a meeting ndashchat
SharingShare your desktop documents and applications
discussion with one colleague into a conference
ldquodraggingrdquo in more colleagues
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5
Using Lync you will hellip
Save yourselfa minimum of
45 minutes a
month Save HPmillions ofdollars a
yearStay
connectedwith
colleagues
Share work conduct
polls use whiteboards
ndash without additional
links or software
Collaborate
quicker easier
Stop the
emailchain
c
b
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
The Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7
Lync Main Window
Streamlined with a familiar experience
Four Environment areas
Contacts
Conversations
Phone
Meetings
Frequent contacts is now lsquoFavoritesrsquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice4
Voice and video calls meetings presence sharing and instant messaging (IM) in one easy-t
What is Lync
Start an impromptu meeting with one click -- or
meeting using Outlook ndash its that simpleMeetings
Mobile App All the Lync tools to make you more productive o
PC PhoneUse your PC to make and receive phone calls dire
laptop Inbound and outbound dialing with voice
eligibility check here
Instant
Message Got a quick question Get a quick answer ldquoPreseyou if someone is free busy in a meeting ndashchat
SharingShare your desktop documents and applications
discussion with one colleague into a conference
ldquodraggingrdquo in more colleagues
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5
Using Lync you will hellip
Save yourselfa minimum of
45 minutes a
month Save HPmillions ofdollars a
yearStay
connectedwith
colleagues
Share work conduct
polls use whiteboards
ndash without additional
links or software
Collaborate
quicker easier
Stop the
emailchain
c
b
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
The Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7
Lync Main Window
Streamlined with a familiar experience
Four Environment areas
Contacts
Conversations
Phone
Meetings
Frequent contacts is now lsquoFavoritesrsquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5
Using Lync you will hellip
Save yourselfa minimum of
45 minutes a
month Save HPmillions ofdollars a
yearStay
connectedwith
colleagues
Share work conduct
polls use whiteboards
ndash without additional
links or software
Collaborate
quicker easier
Stop the
emailchain
c
b
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
The Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7
Lync Main Window
Streamlined with a familiar experience
Four Environment areas
Contacts
Conversations
Phone
Meetings
Frequent contacts is now lsquoFavoritesrsquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
The Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7
Lync Main Window
Streamlined with a familiar experience
Four Environment areas
Contacts
Conversations
Phone
Meetings
Frequent contacts is now lsquoFavoritesrsquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7
Lync Main Window
Streamlined with a familiar experience
Four Environment areas
Contacts
Conversations
Phone
Meetings
Frequent contacts is now lsquoFavoritesrsquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9
Conversation Window Icons
View messages from participants
Click to mute or hover to view the dial pa
your volume or transfer the call
Share your webcam video
Choose a contact sharing options take n
attachments
View the list of participants invite more
the call and other conferencing actions
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10
Tabbed Conversations
Tabbed conversations ndash IMrsquos and calls
Easy to navigate between conversationsUse the pop-out icon to view a conversation in
its own window
To turn this feature off go to Options gt General
gt Conversation window
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11
The People Card
Summary Details
People Card is available from all
Office applications
View presence
Start IM Phone or Video
Conversations
Get Contact Details
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Headsets Audio Quality ampPerformance
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13
Headset deployment
bull HP IT is purchasing 150000 headsets
bull Business-funded headsets available to order via SmartBuy cat
items can be found herebull All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronic
USD)
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14
Configuring the audio settings
bull The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device
bull Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call
bull When a audio device is selected Lync will properly configure the speaker
and microphone of the device
bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you
bull There should be no need for you to make any modifications in the
Windows sound settings
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15
Configuring the audio settings
Lync does a good job at configuring the audio
device settings But you can go into the audio
service configuration settings to do fine tuningsuch as
bull Modifying and testing the speaker ringer
and microphone sound levels
bull Checking your call quality
bull Configuring the secondary ringer so that twoconnected audio devices ring when you have
an inbound call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16
For the best Lync performance hellip
Use an approved
headset for the
best audio
quality
A wired connectionwill provide better
call quality
Avoid background
noise ndash Lync letsyou see where the
noise is coming
from and mute that
line
Chec
ens
runnive
HP Re
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync 2013 Client
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
Checking Your Lync Usage
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19
How can I check my Lync usage
myIT Dashboard
httpapatecor
Select ldquoLyncrdquo from
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20
How can I check my Lync usage
myIT Dashboard
httpapatecorp
Hover over ldquocall qu
call to learn more
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Started
With
Lync Meetings amp Conferencing
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22
Schedule a Meeting
bull You can simply schedule a Meeting by clicking on ldquoNew Lync
Meetingrdquo in your calendar ribbon
bull In the meeting request add recipients a subject agenda
date and time
bull
The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting
or conference call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23
Customizing your Meeting Options
bull In the meeting request click ldquoMeeting Optionsrdquo
minus A New Meeting Space creates new conference IDs for each call
minus Dedicated meeting space great for HP team meetings
bull Lobby option
minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo
minus To Choose presenters select an option underrdquo Whos a Presenter
bull Phone
minus We provide over 180 dial in numbers based on country
bull Click ldquoRemember Settingsrdquo
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24
Managing Your Meeting
bull Under the Participants tab right click on the
persons name to mute unmute or remove
bull Click the ldquoActionsrdquo tab to
minus Invite more People
minus Mute Audience
minus Block Video
minus Hide Names
minus Set everyone as an Attendee
minus Invite by Email
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25
Sharing your Desktop or a Program
bull You can share your desktop or a Specific Program
bull On the ldquoPresentrdquo tab
minus Share your Desktop
minus Share a Program or PPT
minus Activate a Poll
minus Start a Whiteboard session
bull One the Attachments tab
minus Share attachments during the call
For the Best sharing experience DO Not share your whole desktop ndash s
the PowerPoint slides or the programhellip
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26
Create a Poll in Your Meeting
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27
Capturing Meeting Notes and Participants
bull On the ldquoONENOTE tab
minus Capture meeting participants
minus Capture meeting notes
minus Send meeting notes immediately after
the call
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Demo
Lync Meetings amp Conferencin
H d E l P i i j i L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29
How do External Participants join a Lync call
For Audio Dial a local number provided in the meetin
bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company
the external user in your Lync contacts If you see presence status then they can join via Lyn
bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo
participant to join meetings without having to log into a client Here are the links - httpww
usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai
bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in
credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting
bull Finally if the user has a compatible browser and OS the user can join and see content from t
the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows
the user can see shared content and even share their own content once the plug-in is installe
Tips for Content Sharing amp Audio
F t i t L ll
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30
Fast access into your Lync calls
bull View meetings
bullClick to Join
Available is the latest Lync 2013 client
H d
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule start and join a meeti
Got feedback We want to know
Need help
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32
Need help
bull Get IT self-service support including
videos tutorials how-to guides FAQs
bull
Get IT help desk (call chat)bull OneHP forum
bull During the month of August we will be
offering LIVE Techtalks on using Lync
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Getting Help
Best Practices and Frequent
Asked Questions
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones
bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing
bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a
being on a Lync call
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
If you are on a wireless network
bull Switch to a wired (Ethernet) connection
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
If you are on a wired network
bull Turn off the wireless network adaptor (WiFi)
bull Stop any bandwidth intensive activities (eg file downloads streaming videos)
bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port
or switch
Best Practices for Best Network Quality
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36
Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference
httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0
For users at home
bull Ensure that your router or modem at home has the latest firmware available
bull Check the network cables between your computer and the router and between the router an
ensure that they are plugged in and do not show signs of damage
If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You
8102019 Lync 2013 TechTalkpptx
httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737
copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
Questions
Thank You