Lync 2010:Planning Voice Features Subbu Chandrasekaran Senior Program Manager Lync Business Voice EXL319

Lync 2010:Planning Voice Features

Subbu ChandrasekaranSenior Program ManagerLync Business Voice

EXL319

Lync to Lync calling Lync to Phone calling On Site Networking

AgendaA Survey of Voice Features of Microsoft Lync

Policy and management capability around Lync VoicePhones & devices integration & interworking with LyncEnterprise use cases & scenarios for advanced call management

Enterprise Calling Features

Lync Voice and PBXEliminate the need for a separate PBX system

Full set of critical IP-PBX featuresBroad choice of cost effective 3rd party phonesDesigned for high availabilityLeverages Active Directory, Exchange and other existing infrastructure

Anywhere access without a VPNCamp-on / Tagging with PresenceFast Redial & Recent ConversationsMusic On Hold

Lync to Lync calling


USB Device Switching & OptimizationOptimized Media – Wideband Audio & HD VideoCall quality application & real-time quality indicatorNetwork Health indicator

Federated Calls between Lync deploymentsVideo Calling to Windows Live Messenger

Superior Audio and Video Experience

Easy to use Features

Connecting Everywhere

Anywhere access without a VPNCamp-on / Tagging with PresenceFast Redial & Recent ConversationsMusic On Hold



Easy to use Features


Lync to Lync callingFederated Calls between Lync deploymentsHD Video Calling with Windows Live Messenger

Connecting Everywhere

Federation Capability

Collaboration Audio & Video IM & Presence

Lync Deployment Yes Yes Yes

Office 365 Yes Yes Yes

Windows Live Yes Yes

AOL & Yahoo Yes

XMPP Yes




USB Device Switching & OptimizationOptimized Media – Wideband Audio & HD VideoCall quality application & real-time quality indicatorNetwork Health indicator

Superior Audio and Video Experience

Activity Indicator

Network HealthFast in-call Device Switching

Headsets, Handsets, USB Phones

End User ExperiencePlug and play with awesome first run experienceSuperior audio quality embedded in the device.

Administrator ExperienceCommon support infrastructure with TSANet Firmware and fixes remote software update Contractual SLA for hardware updates

PortfolioJoint development to enable more scenarios Mobile pairing, hoteling and hot-desking

Integrated UX, centralized management and security


Lync to Phone calling

Dial by name and by numberIntegrated Dial pad Contact list PSTN numbersDial from Internet Explorer

Simple Call Management

Location-based Number TranslationEmergency Dialing with LocationMalicious Call Tracing

Emergency & Location Awareness

Call ForwardingSimultaneous RingingPersonal Call Handling w/Exchange UM

Lync to Phone callingCompletely integrated PSTN dialing


Dial by name and by numberIntegrated Dial pad Contact list PSTN numbersDial from Internet Explorer

Lync to Phone callingCompletely integrated PSTN dialing


Simple Call Management

Call ForwardingSimultaneous RingingPersonal Call Handling w/Exchange UM


Voice PolicyFlexibility to control user

voice entitlementsCall ForwardingDelegationCall TransferCall ParkSimultaneous RingingTeam CallPSTN ReroutingBW Policy OverrideMalicious Call Tracing

Useful to address Common Area Device requirements


Common Area IP Phone Settings

Policy Setting Usage

DeviceType (AD) urn:device: commonareaphone

Specifies if device is a common area phone

ClientPolicy EnableHotdesking

HotdeskingTimeout

Enables user to log on to common area deviceSpecifies timeout value

VoicePolicy EnableCallTransferEnableCallParkAllowCallForwarding

Enables UI for call transferEnables UI for call parkEnables UI for call forwarding

MeetingPolicy AllowIPAudio Enables UI for conference escalation

ExternalAccess Policy

EnableOutsideAccess Enables external access



Emergency Dialing with LocationMalicious Call TracingLocation-based Number Translation

Emergency & Location Awareness


425-706-14420016E3A558C

A172.24.33.13

2

Lync Pool with LIS

Chicago

911 Router

MSAG

E911 Service Provider

Seattle

13

5 2

4

Customer Site Switch: 157.56.64.2

Port: 6/293910 163rd Ave NE

#3222Redmond WA 98052

Emergency Dialing and Locations

Each network region can define a locationUnique emergency dial strings & dial mask defined in the location policy for that network regionPolicy contains PSTN Usage, directing emergency calls to the PSTN Gateway in that site & out to the local emergency services. If that same user was in Spain, the different network would apply a different location policy & PSTN usage, directing emergency calls to the local Spain gateway.Core capability exists independent of location-based E911


Malicious Call Trace

Lync provides the end-user the capability of tagging theprior call as a malicious call.

Available in Lync,Lync Phone Edition &Attendant Console.

Tagging is reflected in the backend CDR database, enabling the Lync Server administrator to take action on the call.


Call ParkingDelegation & Private LineShared Lines & Team CallEnterprise Calendar Call Routing

Advanced Call Handling

Unassigned Number HandlingAttendant Console for high-volume applicationsCall Treatment, Queuing, Routing & Agent support

Automated Call Distribution

Integrated Calendar, Voice Mail & UM with ExchangeLow-cost IP phones (with Aastra, Polycom & SNOM)PIN-based IP phone authentication

Essential Features for IW



Call ParkingDelegation & Private LineShared Lines & Team CallEnterprise Calendar Call Routing

Advanced Call Handling


Call ParkParking clients: Lync, Attendant, Phone Edition

Retrieving clients: Above plus OCS 2007 R2Clients, Common Area Phones, PBX Phones, etc.Orbit Range

Call Park uses orbits for parking calls - internal numbers not assigned to usersOrbits are scoped at the pool level by assigning the range to the Call Park Service running Have enough orbits so that any one orbit is not reused too quickly

Comparison/CaveatsNo assigning DID numbers as orbit numbersNo need to define an orbit range for every pool but must disable call park service on pools without defined rangesNo pickup possible from any ringing extension


Private LineSingle SIP URI, single Exchange mailbox, single presence source

Receipt of inbound calls on private DID to same SIP URIPrivate lines carry many of the same features

Call pickup & park work as expectedSimultaneous ringing & call deflection on primary line carry to private line

Private lines are different:Available for inbound calls onlyOverrides delegation, call forwarding, do-not-disturb and other routing options – private calls are always going to go throughCalls to a private line have a distinctive ring & “toast” pop-up



Essential Features for IW


Integrated Calendar, Voice Mail & UM with ExchangeLow-cost IP phones with Aastra, Polycom & SNOMPIN-based IP phone authentication

IP Phones “Optimized for Lync”

Runs Microsoft® Lync™ Phone EditionEquivalent media stack as Lync Client

Great for Information Workers who want a very feature rich instrument

Rich conferencing with click to join, roster and leader controlsProvision the phone with domain creds for Exchange calendar, View Outlook, MSN, and federated contactsControl the call from the PC or phoneShare desktop, add video, whiteboard while on a call or conference


IP Phones “Tested with Lync”

Runs qualified firmware from phone vendorTypically supports standard “G dot” codecsOffers great Lync experience with remote users, etc.Large variety of features, functionality and price points


Snom MeetingPoint

Polycom SoundPoint

SoundStation

IP5000snom Expansion Module

Polycom

Spectralink


Automated Call Distribution


Unassigned Number HandlingAttendant Console for high-volume applicationsCall Treatment, Queuing, Routing & Agent support

26 Supported Languages for RGSCatalan French - FranceChinese - China GermanChinese - Hong Kong

Italian

Chinese - Taiwan JapaneseDanish KoreanDutch NorwegianEnglish - Australia Polish

English - CanadaPortuguese - Brazilian

English - Great Britain

Portuguese - Portugal

English - US RussianEnglish - India Spanish - MexicoFinnish Spanish - SpainFrench - Canada Swedish

Response Groups

Media service allowing for automated call management for small hunt groups, basic calltreatment, presence-enabled routing and queueing supportNot a replacement for robust contact-center offerings.

By default, no supervisor function, multi-media routing, etc.

Client SupportLync rich client with Headset – best experience & lowest cost.Tested IP Phones – optimized for fast transfer timingLync Phone Edition clients – slower call connection time (4-6 seconds) best suited for casual agents.


On-site Networking

Data Center FailoverBranch Office SurvivabilityCall Admission Control & DSCP Marking

PowerShell-based managementRole-based Admin Access ControlAdvanced Quality Monitoring

Built-in Interoperability & Integration Complete Virtualization SupportCentralized Deployment

Complete Administration

Resilient

Design for Interoperability

On Site Networking

On-site Networking

Data Center FailoverBranch Office SurvivabilityCall Admission Control & DSCP Marking

ResilientOn Site Networking

Design for Interoperability

On-site Networking

On Site NetworkingBuilt-in Interoperability & Integration Complete Virtualization SupportCentralized Deployment

LyncLync

Endpoint

IP-PBX

G.711

PBXEndpoint

PowerShell-based managementRole-based Admin Access ControlAdvanced Quality Monitoring

On-site Networking

Complete Administration

On Site Networking

Lync Telephony Deployment

“We’re sold – our goal is Enterprise Wide UC as soon as practical”

“We love Lync, but I can’t replace everything yet….”

“Lync is our presence platform, but all telephony will remain on the PBX”

Replace the PBX

Connect with the PBX

Retain the PBX

Lync Telephony Deployment

SIP TrunkingReplace the PBX

Direct SIP to IP-PBXGateway to TDM

PBX

Gateway to PSTN


Retain the PBXMore Costly with Suboptimal UEX

Using Lync Voice where practical for

the business

Lync Everywhere

What How Implications

Separate Servers & Vendors for UC

Retain the PBX

Remote call controlLync controls the PBX endpoint & provides binary presence statusLoses media capabilities of LyncRequires licensing of PCAL

PBX plugins to LyncLync client becomes the host to headless PBX clientCall control still remains on PBXDoes not require PCAL

These options are not recommended; only if PBX must be retained

Remote Call Control

PBX plugins to Lync

Replace the PBX

PBX becomes obviatedIntra-company calls route through PSTNSensible for right combination of internal politics, Δ over time.

DIDs & NumberingMove the numbers: Lots of carrier hassleGet new numbers;

SIP Trunking Fastest way to future proof solutionRegional availability may be an issue

Gateway Is scale & quantity of Mediation a concern with SIP Trunking.Consider deploying behind PBX’s Gateway

SIP Trunking

Gateway to PSTN


Who moves?Locations: Main site first, may make numbering easier.Job functions: Those that can best prove out the ROI Depreciation: Old equipment / stations go first, new ones later.

PBX stays residentDoes it make sense to reconfigure or replace the shop floor? Emergency campus phones? Garage phones?

Direct SIPAvailable for most older IP-PBX releases Blocking interop to aid in compete against Lync.

Direct SIP to IP-PBXGateway to TDM

PBX

Lync to Lync calling Lync to Phone calling On Site Networking

Lync Voice & PBXEliminate the need for separate PBX systems

PSTN Calling

VoIP

PBX & Network Interoperability

• Full set of critical IP-PBX features• Broad choice of cost effective 3rd party

phones• Designed for high availability • Leverages Active Directory, Exchange,

and other existing infrastructureAnywhere

AccessDepartmental

FeaturesE-

911Least Cost

Routing


Related Sessions – all in S330A

EXL314 – Lync Deep Dive: Dial PlansMonday, June 11 at 1:15 PM - 2:30 PMEXL412 – Lync Deep Dive: Edge Media ConnectivityMonday, June 11 at 3:00 PM - 4:15 PMEXL317 – Lync and the Enterprise NetworkTuesday, June 12 at 1:30 PM - 2:45 PMEXL316 – Lync Availability, Recovery, ResiliencyThursday, June 14 at 1:00 PM - 2:15 PM EXL 410 – Lync 2010 – Planning Voice DeploymentsThursday, June 14 at 2:45 PM - 4:00 PM

On Site Networking

Track Resources

Lync Team Blog: http://blogs.technet.com/b/uc/

Lync Facebook: http://www.facebook.com/MicrosoftOfficeCommunicator

Lync Website: http://lync.microsoft.com/en-us/Pages/unified-communications.aspx

Lync Server Blog: http://blogs.technet.com/b/nexthop/

http://blogs.technet.com/b/uc/

http://blogs.technet.com/b/uc/

http://www.facebook.com/MicrosoftOfficeCommunicator



http://lync.microsoft.com/en-us/Pages/unified-communications.aspx

http://lync.microsoft.com/en-us/Pages/unified-communications.aspx

http://blogs.technet.com/b/nexthop/

http://blogs.technet.com/b/nexthop/

Resources

Connect. Share. Discuss.

http://northamerica.msteched.com

Learning

Microsoft Certification & Training Resources

www.microsoft.com/learning

TechNet

Resources for IT Professionals

http://microsoft.com/technet

Resources for Developers

http://microsoft.com/msdn

http://northamerica.msteched.com/

http://www.microsoft.com/learning

http://microsoft.com/technet

http://microsoft.com/msdn

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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to

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Lync 2010:Planning Voice Features Subbu Chandrasekaran Senior Program Manager Lync Business Voice EXL319