Continuous Improvement Conference • 2015 • San Diego Continuous Improvement Conference • 2015 • San Diego

Name: Mark A. SurprenantTitle: Senior Engineer, Fossil Engineering and Support

Topic: Driving Corrective Action Principles Across Borders

Logo:

Continuous Improvement Conference • 2015 • San Diego

Luminant Fleet

Continuous Improvement Conference • 2015 • San Diego

Principles that Drive Continuous Improvement

Culture/HPIHumans fallible and make mistakesOrganizations influence behaviorReinforce behaviorsError-likely situations are predictable, manageable and preventableCulture Change

Corrective Action Program Standard methodology to identify, evaluate and

track issues Improved Cause Analysis process Platform for improved knowledge sharing Address issues across the Fleet Cornerstone that drives continuousimprovement

Operations Standards to optimize performance Best Practice procedures and practices Improved equipment reliability Formalized Work Process Control program

Maintenance Optimize programs and processes using industry best practicesPM ProgramStandardization across the fleetMitigate or eliminate repetitive failures

Processes Core processes Support processes Functionality Process structure and

alignment Optimization Cost Management/ Financials Performance Management Practices and Procedures

Strategy Vision and Mission Planning Business Alignment Organizational Structure Functionality Practices and Procedures Cost Management/

Financials

TechnologyCore IT systemSupport systemsSystem integrationsFunctionalityPractices and ProceduresCost Management/ Financials

DataData ManagementData quality, control and

ownershipData taxonomy and granularityFunctionalityPractices and ProceduresCost Management/

Financials

CI Puzzle

Continuous Improvement Conference • 2015 • San Diego 4

Navigating the Journey

Hardware (Broke/Fix)

Organizational

Processes

Culture (HPI)

Procedures

MaintenanceEngineering

Operations

Continuous Improvement Conference • 2015 • San Diego

Make sure the car is ready Are the Organizational tires in good shape (Foundation Blocks)?

Culture/HPIMaintenanceOperationsCorrective Action Program

Make sure the Drivers are ready Are the Leaders fully on-board (Corporate Sponsorship)?

Make sure the vehicle is appropriate Is the software suitable?

Make sure the passengers are prepared Do the Business Requirements produce an achievable Roadmap?

Preparing for the Long Journey

Continuous Improvement Conference • 2015 • San Diego

Corrective Action Principles-Foundation Blocks Human Performance Improvement Configuration Control/Change Management Procedures Cause Analysis

Oversight and Involvement Review Boards and Committees

The Tool Simplified ActionWay

End-User Involvement Major Paradigm Shift

The Long Journey

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Luminant Milestone

Continuous Improvement Conference • 2015 • San Diego

Questions?