Upload
others
View
1
Download
0
Embed Size (px)
Citation preview
Luke A. Wargo Gilbert, Arizona
[email protected] 85233
EDUCATION & SKILLS:
Masters of Technology in Global Technology and Entrepreneurship Arizona State University Spring 2022
Bachelor of Science in Marketing Barrett Honors College Arizona State University Spring 2015
Associate in Arts (AA) Phi Theta Kappa (PTK) Paradise Valley Community College (PVCC) Spring 2012
Associate in Business (ABUS) – Computer Information Systems Oriented PTK PVCC Spring 2012
Computer Program Skills: Object Oriented Programming, C#, Java, Verilog; SPSS; Microsoft Office; Windows, Mac, &
Linux OS; Web Browsers & HTML; Social Media (Tumblr, Facebook & FB Apps, Twitter, Linkedin, Google+, etc.); Media
(photos, videos, etc.) Editing Products; fast learner in new software and troubleshooting software & hardware problems.
PROFESSIONAL EXPERIENCE:
Lemonade, Inc: Systems Administrator, Customer Experience (Scottsdale, Arizona) 08-2019 to Present
Planned, designed & maintained CX tools & systems to drive the best possible experience for customers & CX
members: CRM, email, text, chat, telephony, booking, CSAT, QA, WFM, SSO, API integrations, data & reporting
Provided technical support to end users by diagnosing & resolving problems; helped triage incidents and outages
Collaborated with stakeholders; maintained software provider relations; gave data driven insights to management
Improved service models & workflows across our global locations via streamlining, automation & new processes
GoDaddy: Writer, Editor & Publisher of Everybody Writes (project) (Gilbert, Arizona) 04-2018 to 08-2019
Maintained and expanded internal and customer-facing help articles to align with GoDaddy's content model
Utilized several tools and platforms, including Jira, Tableau, Confluence, HTML, OneNote and Help Center Admin
Designed and implemented an agile workflow strategy to increase efficiency of the writing team at scale
Assisted Customer Experience department in competitor research and improving customer SSL installation guides
GoDaddy: Hosting Tech Lead of Global Advanced Operations (Gilbert, Arizona) 09-2017 to 08-2019
Assisted management in developing approaches to address system and service challenges and opportunities
Served as a primary technical resource/trainer for customer care, development groups and server administrators
Employed programming languages, internal hosting tools and industry standard panels, SSH and Remote Desktop
Maintained and troubleshot enterprise level server environments as well as incident management with customers
GoDaddy: Hosting Sales & Support Consultant (Gilbert, Arizona) 03-2016 to 09-2017
Discussed individual needs to determine appropriate level of security, complexity and performance
Ensured customers had their presence online properly designed and maintained, troubleshooting as needed
Utilized several tools and platforms, including CMS sites and email systems, PHP, FTP, MySQL, cPanel and Plesk
Coordinated with teams in design, search engine optimization, and expert services to enhance small businesses
PolicyCheck, Inc: Director of Marketing (Phoenix, Arizona) 08-2015 to 03-2016
Developed social media strategies for content creation, user engagement, and response protocols
Created digital advertising campaigns that utilize Google AdWords, Facebook, and LinkedIn platforms
Maintained public relations; managed forecasting and report generation based on research and analysis
Achieved financial objectives through budgeting and planning of marketing hires, while managing a team
Luke A. Wargo Gilbert, Arizona
[email protected] 85233
EXTENDED BACKGROUND:
Y Scouts: Talent Scout & Researcher / Sourcer (Tempe, Arizona) 05-2015 to 08-2015
Engaged with High Growth Businesses and NonProfits through a $30-60K, retained, and purpose-first search
Covertly identified and contacted Exceptional Leaders without disclosing client or nature of executive level role
Assisted Search Directors in putting together Search Strategies, Updates and Finalist Submittals for clients
Icarus’ Arrows: Chief Executive Instigator (Tempe, Arizona) 11-2013 to 08-2015
Successfully joined over 35 employees and 15 consultants in a partnership for company development
Worked with an author to self publish a book that blends animated scenes and mini-games via QR codes
Enabled ASU film student to raise $8,000 for an independent film as part of her senior project in 20 days
Partnered with Endgame Barcade to assist in business model generation and Kickstarter campaign
Custom Cut Music & Scoring for Ice Skating Founder (Scottsdale, Arizona) 12-2010 to 08-2015
Utilized self-taught skills to shorten and blend audio files
Worked closely with clients to meet their needs
Delivered finished file and tailored album kit at a competitive price
The Council of Arbitrary Words: Podcast Founder & Host (YouTube, iTunes) 10-2013 to 05-2015
Recorded a talk show ruminating on the technology sector and philosophy with a panel of 50 hosts
Connected individuals across the country in real time via Google Hangouts and published tcoaw.tumblr.com
Gained significant following online and obtained funding though advertisements presented by Coca Cola
Phase Two Marketing: Marketing & Social Media Intern (Mesa, Arizona) 05-2013 to 05-2015
Collaborated with upstarts and small businesses to produce social media and advertising strategies
Prepared reports based on analytics to aid in the optimization of content and return on investment
Developed websites utilizing payment systems, file lockers, submission forms, and blogs for organizations
The Coca-Cola Company: Brand Ambassador – Influencer (Tempe, Arizona) 09-2013 to 01-2014
Planned and executed promotional events Collaborated with student organizations
Sponsored campus-wide events with partners
Guerilla Marketing Ventures: Founding Member (Mesa, Arizona) 11-2012 to 05-2013
Gained funding and laid the groundwork and fundamental business plan for a successful company
Developed unique marketing for clubs and orgs run by students to encourage attendance and awareness
Performed in many guerilla marketing tactics to market applications and companies to college students
CANAM Brokerage: System Analyst & Sales Intern (Scottsdale, Arizona) 05-2011 to 05-2013
Facilitated complete system upgrade and installed network attached storage for company
Operated Quickbooks Pro to complete invoices and manage various accounts
Hosted booths at U.S. Foodservice Trade Shows to showcase new products
Luke A. Wargo Gilbert, Arizona
[email protected] 85233 Changemaker Central @ ASU: Change Agent (Mesa, Arizona) 09-2012 to 01-2013
Empowered and Educated students to become involved in service and entrepreneurship
Hosted, volunteered at, and marketed a wide variety of events, talks, and fundraisers
Revamped training manuals to emphasize mentorship, resources discoverability, and marketing
Created a Tumblr blog, Facebook application, and newsletter template for the organization
Android & iPhone Jailbreak / Unlock Service Founder (Scottsdale, Arizona) 01-2008 to 05-2011
Maintained a high level of service with a money-back guarantee for clients
Remained competitively priced, offered unparalleled support for clients
Kept up to date with new software and skills necessary for a changing market
CLUBS & ORGANIZATIONS:
The Entrepreneurship Company
A premier ASU club for networking, collaboration, and startup culture among like-minded individuals.
Chief Technology Officer (2012-2015)
- Developed online streaming platform for live broadcasts of meetings and speaker events
- Encouraged community within membership both through meetings and new website design
- Carried out logistics for events, sound setup, video casting, LAN networks, etc.
Changemaker: SI
Empowers its members to host events, perform community service, and discuss social problems in the community.
Founder & President (2012-2015)
- Developed constitution and core values
- Encouraged community and leadership within members
- Carried out logistics for events, sound setup, video casting, LAN networks, etc.
AAEC Frog Project:
AAEC hoped to be the first high school in history to carry out a genome project by completely sequencing the genome of
a rare Arizona frog.
Leader of the Lab Technicians (2011-2012)
- General maintenance and a major advocate in a local and global advertising campaign (see Facebook page
for brochure and more). https://www.facebook.com/FrogProject
- Developed a complete protocol book for equipment and procedures in the lab.
Assistant on the Micro-Satellites DNA Research Team (2010-2011)
- Participated in experiments using lab equipment to measure length of Sequence Signal Repeats and
compare the relation of different frogs.
Luke A. Wargo Gilbert, Arizona
[email protected] 85233
AAEC National Honor Society:
President (2011-2012)
- Improved community involvement; planned more quality activities
- Increased participation within the committees; developed more fund raising opportunities
- Created a handbook on the roles, events, and basic leadership concepts for future Officers
Advertising Committee (2010-2011)
- Marketed various events through scripts, posters, announcements, etc.
Boy Scouts of America:
Eagle Scout: 10/09/08 Silver Palm: 07/09/09 Senior Patrol Leader of 100 scout troop
Community Service: Completed over 500 hours of community service in the past 5 years.
PVCC Computer Club:
Vice President (2011-2012)
- Helped to lead meetings; competed in AVNET Tech Games; organized field trip
Secretary & Treasurer (2010-2011)
- Organized a LAN Party; maintained minutes and accounting information
- Created effective marketing tools through posters, Facebook, etc.
Music: E♭ Alto Saxophone
Groups (starting 2004):
La Casa De Cristo Wind Ensemble
Phoenix Youth Symphony (PYS) - Symphonic Wind Ensemble
Union Jazz Institute - PVCC Music Ensemble
Travels & Awards:
PYS Quebec Trip (Montreal, Canada) – 2010
Curry Summer Music Camp @ NAU – ’08 & ‘09
- Ranked #5 of 17 altos ‘09
- Symphonic Band, 1st Chair
- Received Honor Certificate
CMENC Arizona Regionals – tryout completed – 2010 (Rated 9th Chair, out of 32 entrants)
PYS Symphonic Winds – Best Attitude Award – 2009/10