SUMMARY:Highly rounded and skilled professional with a deeply analytical thought processor that can easily identify and analyze both technical problems that require resolution as well as the inter-human relation required to quickly build relationships with customers and amongst a team. Vast experience in the dental & technical field has given a thorough ability to multi-task and juggle concurrent projects while having an acute detail of execution and effectiveness under strict deadlines and high levels of p ressure. Equipped with unsurpassed interpersonal skills with experience in diverse and multicultural settings and an ability to service a customer and exceed his needs.

EMPLOYMENT EXPERIENCE:

• Design new sites from Amazon.com to updated platform, Shopify, utilizing WordPress Gadgets.

• Maintain managed site inventories current by reorganizing & simplifying the user interface.• Re-classify inventory in order to broaden the opportunities for sale. 2014 - 2015 - Deploy HR - Nazareth, PA

Inventory Control• Verify inventory levels and that products are properly merchandised.• Receive and process shipments in preparation to stock & classify products effectively.• Properly input data into the inventory system & find process optimizations.

2010 - 2013 - BB Americas - Swansea, ILTechnical Support Specialist

• Provided remote support to end-users for virtual educational courses.• Performed remote login or live troubleshooting sessions via virtual connection platforms.• Supported multi-lingual platform of users and provided ad-hoc translations for student support.

2002 - 2010 - Instituto Tecnológico De Saltillo - Saltillo Coah, MXEnglish Professor

• Taught English as a second language, including linguistics and literature.• Primarily engaged in teaching, planning, evaluating and revising curricula & course content.• Prepared and delivered lectures on various topics such as the cultural aspect of regional dialects.

1989 - 2011 - Consultorio Dental de la Pena & Private Practice - Zona Centro, MXAssociate Dentist / Dentist / Dental Laboratory Specialist / Dental Laboratory Tech

• Employed, trained and supervised dental hygienists, dental assistants & dental laboratory techs.• Effective management of the dental practice by overseeing all financial accounts.• Extensive laboratory knowledge, mastery of dental equipment and flawless safety standards.• Instructed patients regarding preventative dental care, causes and treatment of dental problems.• Advised patients on how to maximize their oral health care through our services.• Performed oral surgery; have in-depth knowledge of various dental processes and the ability to

react well during times of emergency and under high stress.

232 Maltese Circle apt 7, Fern Park FL, 32730 | 618-660-4179 | ledd264@gmail.com

Luis Delgado

2015 - 2016- Deco Pro - Florida RemoteECommerce Site Developer

2015-2016 - Petzent - Orlando, FLIT Tech/Tax Preparer.• Supporting customers with Installations, troubleshooting, net mapping, and Setup of the Programs.• Helping to manage the Manager dashboard, Bank App, Fees, and setup Printer and devices.• Guiding customers to setup their preferences, and to fill tax returns, for the state and federals.

EDUCATION & SOCIETIES:

Mexmal Computing Institute - Nuevo Laredo, MX; May 1990Certificate in Information Technology

School of Odontology - Coahuila University - Saltillo Coahuila, MX; May, 1987Doctorate Degree in Odontology - specializing in Dental Surgery

INDEPENDENT & VOLUNTEER WORK:

Director of Spanish Language Broadcasts - Bnei Baruch Americas• Managed a team of broadcast technicians, translators and instructors in weekly educational globalbroadcasts in the spanish language.• Held re-ocurring operational meetings to ensure all goals were executed and exceeded.

Volunteer Translation Services - ARI Institute• Simultaneously translate global broadcasts of congresses & lectures; remotely or on-location.• Consecutively interpreting live speakers in lecture or in-person. (International high-profile clients)• Voice-over for web-ready video/film productions.• Subtitling of web-ready video/film productions.• Extensive written translation of books/lectures/articles.

Volunteer Lecturing & Creation of Lecturing Materials - ARI Institute & Mutual Responsibility• Development of content & presentation material for full educational courses.• Given numerous lectures/workshops in courses on Integral Education.

LANGUAGES: • Fluent in English & Spanish.• Superior written and oral language skills.• Impressive Spanish simultaneous &

consecutive translation skills.

SOFTWARE APPLICATIONS:

• Mastery of Microsoft Applications:Excel, Word, Outlook, Access & PowerPoint.

• Very proficient in ECommerce web tools.• TeamViewer, LogMeIn, Livezilla• Social Networks: Facebook, Twitter & LinkedIn

SKILLS:

• Accounting Services / Customer Service• Clerical & Administrative• Multi-Tasking• Calm in High Pressure/Stressful Situations• Employee Engagement

TECHNICAL SKILLS:

• Well-versed in installing Operating Systems, Software, Applications, Antivirus & Patches.• Highly Skilled in Installing, Repairing & Troubleshooting computer hardware and Peripherals.• Profound understanding of technical manuals and schematics.• Adept at repairing desktop/laptop computer hardware in Windows-based PC’s.• Manage multiple troubleshooting tasks simultaneously while maintaining quality results.• Committed to continuously learn and relate technical concepts promptly.• Proficient in working with remote users.• Excellent Analytical and Problem solving skills.• WAN/LAN Networking, wireless networks & web development via WordPress.• Can work with several types of high voltage equipment.

• Business Analysis & Analytics• Team Building / Coaching• Personnel Development / Training• Presentations / Graphics / Technology• Global Thinker