Lucie Lamoureux and Allison HewlittKM4D Associates

Knowledge Sharing: a presentation and discussion

Data, Information, Knowledge

Data“1855AC313”

Information“Air Canada flight

313 leaves New York at 18:55”

Knowledge“…That’s not a

good flight; often busy and delayed.”

Nature of Knowledge

Quite literally, what people know Knowledge is experience, insights,

skills, concepts, feelings, ideas, ways of thinking or working

Highly contextual Intangible, difficult to measure

Tacit vs. Explicit Knowledge

Only a small portion of what we know is codifiable or “explicit”

The vast majority of knowledge is “tacit” or uncodifiable

Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com

Example of a KM Cycle

Activity

Practices andProcesses

Experience/LessonsLearnt

KnowledgeAssets

Create, discover

Distill, validate,share, capture

Adopt, adapt, share

Apply

Why share knowledge? Opportunity to learn through

interactions with peers Increases work effectiveness, e.g.

through problem-solving Learning from experiences can

help prevent from reinventing the wheel

New ideas and solutions can lead to more innovations, more out-of-the box thinking

Commonality of Purpose– To what extent are you facing similar

obstacles with others? Usefulness

– To what extent does the sharing actually give you things you need?

Trust – How safe do you feel sharing what you

know?

Knowledge Sharing Success Factors

Storytelling

After Action

ReviewPeer AssistCommunities of practice

Knowledge FairsOpen Space meetings

World Café

Chat Show

BlogsWikis Social bookmarkingPhoto sharing (e.g Flickr)

Digital video

Collaborative websites

Podcasts

YouTube

What aspect(s) of this presentation needs clarification?

Identify and write 1-3 questions on cards provided.

Post-Presentation Exercise

Questions for discussion

Concretely, what are you doing to document project experiences? What are you doing to connect people to share what they know?

In both cases, what's working and what doesn't work as well?

Strengthening Relationships and Networks

Purpose Explore how networks can help build

relationships Experiment with a network mapping process Identify strategies that could strengthen your

network

Assumptions

Relationships are integral to knowledge sharing Much of what we do depends on our ability to

connect people and help them to get to know each other better

Networks building relationships

In what ways have you seen networks help build your relationships?

Share a specific example.

Why Map Networks? A good starting place to improve connectivity

(need to first know the current “as is” Helps track ties and design strategies to create

new ones

Mapping Exercise What does your network look like? What does it

tell you? See handout for process notes Individual work

Your Network Map Do you want to reorganise in any way? Should some people be clustered? Are some people too close and should be moved

away?

Draw the knowledge sharing flow lines using two colours. Use dotted lines for weaker connections.

What do you notice? With whom do you have the strongest KS connections? With whom do you THINK you should have the strongest

connections? If the are not the same as in (1) what might you do to strengthen them?

Who is an important knowledge intermediary or connector in your network? Which have very few connections and what are the implications for your work?

What might you do to strengthen weak connections? To manage where you have too many connections? If you are the only 'connector', who else might help play that role?

Mapping Resources Building Smart Communities through Network

Weaving by Valdis Krebs and June Holley Eva Schiffer’s Net-Map Toolbox

(http://netmap.wordpress.com/) Patti Anklam’s

(http://www.pattianklam.com/NetWork.html)

Tool Scavenger HuntTeam 1 (Balanced): Ankita, Shantanu, Prakash, Shalini

Team 2 (Hum Panch): Judith, Vinay, Shashi, Keshav, Apoorva

Team 3 (Five Star): Pawan,Dolfie, Satish, Subrat,Krishna

Team 4 (MAVJ): Mark, Abha,Vaishali, Gyanendra

Team 5 (New kids on the blog): Shree, Rajesh, Sandhya, Gajendra

Scavenger Hunt Exercise 1 Identify a name for your team.

Create a blog entry that introduces your team and its members. Include a photograph of the team in your blog post.

Scream out your team name

when finished!

Scavenger Hunt Exercise 2 What's one thing that worked

really well for you yesterday? What one thing that could have been better? Enter these into the wiki (find your Team number on the front page).

Scream out your team name

when finished!

Scavenger Hunt Exercise 3 Take a photo of one of the

World Café tablecloths/ flipcharts to Flickr. Make sure that you include the tag 'kmtraining09' so that it can be found.

Scream out your team name

when finished!

Best practice, Case study, Lesson Learned and Success story

■ Read the handout with the definitions■ Split into 4 groups of about 5 participants, one for each type of output ■ Together, come up with the key characteristics of this output on a flipchart■ Then, list a few reasons why such an output would be useful to generate

Jumpstart Storytelling• Think of an experience in which you

were involved where you project helped bring about change. It should be something that really makes you proud to be involved in your project

• Be prepared to tell your story in 2 minutes

Jumpstart Storytelling

• Round 1: In groups of 4, each person is invited to tell their story

• Once the story has been told, remember whose story was most meaningful to you

• Round 2: New groups of 4; same process• Round 3: New groups of 4; same process

Jumpstart Storytelling• On a yellow post-it write the name of the one person

whose story was the most meaningful• Stand by that person• In plenary, the top 2-3 stories will be told (and hopefully

recorded)• What made these stories meaningful?

Peer Assist process• Peer Assist: event which brings together

individuals to share their experiences, and knowledge on an identified challenge or problem

• Main objective: to help the “Peer Assistee” identify possible approaches or new lines of inquiry to deal with their challenge

• BUT Peer Assists also promote shared learning and develop contacts among those invited

Peer Assist process• 3 “Peer Assistees: Abha (facilitator:

Ankita),Gajendra (facilitator: Allison) and Subrat(faciliatator: Shalini)

• 3 rounds: first one, 35-40 min (before break); second one, 30 min; and the last one, 25 min

Facilitating Meetings

• Groups of 3

• Number yourselves (1, 2 and 3).

1 – Speaker2 – Facilitator3 – Observer

Roles – Take 5 minsSpeaker: Give your ideas, opinions in response to the

question “Specifically, what can a facilitator do to support a

meeting or workshop?”

Facilitator: Help clarify the ideas (summarize, repeat what is said in your own words, ask for examples)

Observer: Just listen. Focus on the facilitator. Write down what you observe. At the end you will provide feedback.

FeedbackObserver• You are setting an example• Balanced list of what the facilitator did well and

what you feel they could improve• If you run out of feedback, the speaker can give

feedback tooFacilitator• Try to listen (and not be defensive). Absorb what

is being said.

Round 2 – New Roles

1 – Observers2 – Speakers

3 - Facilitators

Plenary Debrief

Any points of discussion before going into

Round 2?

Round 2 – Take 5 minsSpeaker: Give your ideas, opinions in response to the

question “What skills are useful to have as a facilitator? How

would they be developed?”

Facilitator: Help clarify the ideas (summarize, repeat what is said in your own words, ask for examples)

Observer: Just listen. Write down your observations. Focus on the facilitator. At the end you will provide feedback.

FeedbackObserver• Balanced list of what the facilitator did well and

what you feel they could improve• If you run out of feedback, the speaker can give

feedback too

Facilitator• Try to listen (and not be defensive). Absorb what

is being said

Round 3 - New Roles

1 – Facilitator2 – Observer3 - Speaker

Plenary Debrief

Any points of discussion before going into

Round 3?

Round 3 – Take 5 minsSpeaker: Give your ideas, opinions in response to the

question...“What are the main challenges faced by facilitators?

What can they do to overcome them?”

Facilitator: Help clarify the ideas (summarize, repeat what is said in your own words, ask for examples)

Observer: Just listen. Write down your observations. Focus on the facilitator. At the end you will provide feedback.

FeedbackObserver• Balanced list of what the facilitator did well and

what you feel they could improve• If you run out of feedback, the speaker can give

feedback tooFacilitator• Try to listen (and not be defensive). Absorb what

is being said

Final Plenary Debrief

How did you find that experience?

What was easy? What was hard?

What surprised you? What did you learn?

World Café on Meetings Round 1 questions: In your group, talk

about a meeting or workshop that you took part in (and/or developed) which was FANTASTIC in terms of KS, learning, networking, etc. What happened? Who was involved? What made it so good?

World Café on Meetings Round 2 questions:

What factors contributed to its success?

What approaches/tools stood out in this meeting or workshop, and why?

World Café on Meetings Round 3:

Think of a regular meeting or workshop (of any type) and come up with its IDEAL format or design. Please include approaches, tools, roles, etc.

Organizing better meetings

• 1) What are the objectives for the meeting?

• 2) How can participants benefit from taking part?

• 3) How would you design the agenda to include Knowledge sharing approaches?

What's next?• Using a method inspires by the open

space methodology, participants will be invited to explore ideas, activities, actions, etc. that you want to take forward

• Small group discussions on proposed ideas

• Using the template, formulate your group or personal action plan