Low-End Server Refresher VC Session-08152005

8/10/2019 Low-End Server Refresher VC Session-08152005

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2005 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

Entry Level Low-end

Server Refresher VCSession

Catalog code: 23167


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Description

This virtual class is covering the latest news regarding the

non cell based HP9000 and Itanium servers. It is basicallyan Update Session for Volume Servers (A.K.A.

Information/Knowledge/Sharing) on 2 and 4 socket ZX1-

based servers and workstations).

Slides also available from:

http://wtec.cup.hp.com/~cpuhw/IA64/is-meeting/ipf-is.htm
http://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htm


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Prerequisites

Audience

HP Field Hardware CPU Support Engineers (e.g. CE,

RCE, ICOE, Escalation Engineers, WW CPU Field

Specialists).

Additional Prerequisite Notes

Students need experience with the low end servers based

on Itanium and PA-RISC. For example:

rx16x0, rx26x0, rx4640, rx5670, rp34x0, rp44x0


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WTEC Charter

Worldwide Technology Expert Center is part of Global

Solutions Engineering (GSE) under Mark Sullivan. WTECprovides Level 3 technical support to WW Customer

Support field organizations and other HP Services

groups, and delivers expert level 24*7 support to HP's

Mission Critical customers. WTEC works proactively onquality and supportability initiatives and on the

development of supportability and troubleshooting tools.

The CPU hardware team supports the systems included

in this training session.


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WTECs Support and Current Issues webpages

WTECs web pages can be found at:

http://wtec.cup.hp.com

CPU Server Hardware Team at:

http://wtec.cup.hp.com/~cpuhw/

Current Issuesare a very important part of our distribution

of information on the issues we are getting calls. The

NEWCurrent Issues server can be found at:

http://15.13.122.166/enter_password.phpPlease register using your SEA emailand NT\Domain Account

password
http://localhost/var/www/apps/http://localhost/var/www/apps/Local%20Settings/http://15.13.122.166/enter_password.phphttp://15.13.122.166/enter_password.phphttp://localhost/var/www/apps/Local%20Settings/http://localhost/var/www/apps/


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WTECs Support and Current Issues webpages


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Latest News and Current Issues

Issues with IA64 systems

Use USB memory s t ick to upgrade f i rmware

Copy the EFI firmware utilities to the memory stick with

your PC

From EFI shell:

Shell> maprfs

Shell> fsX:

fsX:> fwupdate.efi

Only works for IA servers

Get this document:http://wtec.cup.hp.com/~cpuhw/IA64/cookbook/USB_flash_EFI.pdf
http://wtec.cup.hp.com/~cpuhw/IA64/cookbook/USB_flash_EFI.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/cookbook/USB_flash_EFI.pdf


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Issues common to both IA64 and PA systems

Red fault LED on midd le diskof rx 2600 & rp34x0 Workaround instructions to correct illumination of red

LED on internal disk drive(s) for rp3440, rp3410, andrx2600 servers

The purpose of this document is to show a simple process toeliminate the unwanted red LED condition on the disk drive(s)from coming on during a startup or when the system isoperating normally. This red LED indication on the disk drive isdue to contact between the middle plastic tip of the hard driverail guide and the activity LED.

To repair the contact problem, the center plastic tip must beremoved from the end of the hard drive rail guide. By removingthe plastic tip, current will no longer flow across their surface toenable the LED to illuminate red.

Note: This will not damage the function of the hard drive.


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continued

Red fault LED on midd le diskof rx 2600 & rp34x0

continued

Future new and replacement disk mech. parts will not

have the center plastic tip.

Future disk backplane will have green LED rather than the

current green/red LED.

Get this document:

http://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdf
http://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdf


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Flashing REDfault LED

Affects rx2600/rx4640/rp34x0/rp4440

Caused by a combination of BMC and MP f/w issues

Workarounds available to clear the LED include

MP:CM>RB to reset the BMC

Power cycle the server

F/W release for IPF BMC 3.47, MP E.03.13

F/W release for PA will be with Mako64 intro.

PDC 45.11 BMC 03.49 for rp44x0

PDC 45.11 BMC 03.50 for rp34x0


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Smart Array SA640x firmware

False battery warning fixed with 2.34 fw

Updating fw

IPF use offline EFI saupdate.efi

PAuse online SAUTIL (note warnings)

Available through www.hp.com support & drivers web pages

http://wtec.cup.hp.com/~cpuhw/storage/storage.htm

Refer to Service Note A9890A-01

Defective returns requested sent CATCH 3 when in BCS

serversDELETED

Refer to Current ISSUE 1667 for details
http://localhost/var/www/apps/conversion/storage/storage.htmhttp://localhost/var/www/apps/conversion/storage/storage.htm


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Latest News and Current Issuescont.

MSA 30 & A7173A u320 Dual SCSI PCI Issues

SCSI resets and timeout reported in syslog/dmesg

Other useful IO and Mass Storage information is available

at: http://wtec.cup.hp.com/~cpuhw/storage/storage.htm

Recently added:SCSI Solutions WhitePaperHP-UX

HP Smart Array PCI card "Survival Guide(compiled by JimMcCarter)

SCSI Ultra320 HP-UX Software Releases(how to determine

the correct driver is installed)
http://localhost/var/www/apps/conversion/storage/storage.htmhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/smart_array/HP_Smart_Array_survival_guide_rev2.docmailto:[email protected]:[email protected]://scsi.cup.hp.com/ULTRA_320/software_releases.htmlhttp://scsi.cup.hp.com/ULTRA_320/software_releases.htmlhttp://scsi.cup.hp.com/ULTRA_320/software_releases.htmlhttp://scsi.cup.hp.com/ULTRA_320/software_releases.htmlmailto:[email protected]:[email protected]://localhost/var/www/apps/conversion/storage/smart_array/HP_Smart_Array_survival_guide_rev2.dochttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/storage.htm


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Sett ing rx4640/rp44x0 dip sw itches

I/O Baseboard and CPU carrier FRUs have critical

switches needing to be checked/set if FRU replaced.

IPF vs. PA-RISC switch on CPU Carrier Board

MX2 vs. Itanium2 switch on I/O Baseboard

Core VGA enable switch on I/O Baseboard

Proper DIP switch settings documented here:

http://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-

Diablo_Hamilton.pdf
http://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdf


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RP44x0/rx4640 Dip Switch Settings

I/O Baseboard Switch Settings

Remove

Fan#1(m

iddle)


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RP44x0/rx4640 Dip Switch Settings

CPU Carrier Switch Settings


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Pathing Spreadsheets for xz1 Systems

Useful for correlating different Paths (i.e. ACPI vs. HP-UX vs.

Linux, etc.)

Useful for correlating physical IO devices to Paths

Useful for correlating Paths to IO hardware (e.g. Rope number) Block Diagrams for each system

Physical System Views

Available at this URL:

http://wtec.cup.hp.com/~cpuhw/IA64/pathing/system_paths.htm Processor Identi f icat ion Spreadsheet

http://wtec.cup.hp.com/~cpuhw/IA64/Processor_Identifier.xls

(listed under each Product web page)
http://wtec.cup.hp.com/~cpuhw/IA64/pathing/system_paths.htmhttp://localhost/var/www/apps/conversion/tmp/Processor_Identifier.xlshttp://localhost/var/www/apps/conversion/tmp/Processor_Identifier.xlshttp://wtec.cup.hp.com/~cpuhw/IA64/pathing/system_paths.htm


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Issues with PA systems

Troubleshoo t ing memory problems Rotate DIMMs within a quad when only one DIMM is

deconfigured (should be rare).

Replace and Rotate DIMMs within a quad when an entirequad is deconfigured due to a DIMM failure.

Refer to WTEC Current Issues article #1621 for details. For PDC 45.11 or greater, BCH Clear PDT command has been

enhanced to avoid rotating DIMMs if PDT cleared immediatelybefore replacing defective memory DIMM.

How to Replace and Rotate DIMMs (assuming DIMM 4b is

defective and caused rank 4 to be deconfigured:

1. Replace DIMM 4b

2. Rotate DIMMs 4a->5a->5b->4a


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Issues with PA systems

PDC updates current ly o nly formally p rovided in HP-UXpatch form

EML will provide ISO images in the future

WTEC currently provides ISO images at:

http://wtec.cup.hp.com/~cpuhw/hppa/rp34x0/rp3440_firmware.htm

http://wtec.cup.hp.com/~cpuhw/hppa/rp4440/rp4440_firmware.htm

MP f/w available via HP-UX patch or via FTP

iLO functionality available in MP E.03.xx firmware

Connect with browser using the MPs IP address Sim i lar to iLO on other system p lat forms

MP firmware patches:PHSS_33042: s700_800 11.11 rp4440/rp3440/rp3410 iLO MP E.03.13 FW Patch

PHSS_33043: s700_800 11.23 rp4440/rp3440/rp3410 iLO MP E.03.13 FW Patch
http://wtec.cup.hp.com/~cpuhw/hppa/rp34x0/rp3440_firmware.htmhttp://wtec.cup.hp.com/~cpuhw/hppa/rp4440/rp4440_firmware.htmhttp://wtec.cup.hp.com/~cpuhw/hppa/rp4440/rp4440_firmware.htmhttp://wtec.cup.hp.com/~cpuhw/hppa/rp34x0/rp3440_firmware.htm


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Newly Released Systems and Updates toExisting Systems

IA64 systems

The new Madison 9M (Mad9M) pro cessors

Mad9M A1 vs. A2 stepping considerations

Onyx rx1620

SFW 2.18 minimum to support A2 stepping

Badger Peak rx2620


rx4640 products AB530A, etc.

SFW 3.11 minimum to support Mad9M processors


For rx4640 with Mad9M processors, use replacement I/O

baseboard part# A6961-69401

N l R l d S d U d


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Newly Released Systems and Updates toExisting Systems

PA systems

MAKO64 to be released ~ 4/29/2005

Enhanced p rocesso r (PA8900)

64MB L2 cache

Cannot mix MAKO32 and MAKO64 processors on same

system/cell

Can upgrade existing rp34x0 and rp44x0 systems to

MAKO64 processors

New PDC 45.11

Available via HP-UX patches early June 2005PHSS_33086 - rp34x0 HP-UX 11i v1 (PDC 4511/BMC 03.50/iLO E.03.15)PHSS_33087 - rp34x0 HP-UX 11i v2 (PDC 4511/BMC 03.50/iLO E.03.15)PHSS_33088 - rp44x0 HP-UX 11i v1 (PDC 4511/BMC 03.49/iLO E.03.15)PHSS_33089 - rp44x0 HP-UX 11i v2 (PDC 4511/BMC 03.49/iLO E.03.15)

PDC 45.11 on I/O Baseboard part# A6961-69401


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Miscellaneous other issues

rp4440/rx4640

VRMs on I/O Baseboard are NOTindiv idual lyreplaceable

rx5670

False memory MBE MCA caused by memory carr ier

See Current Issues #1703 for details

All servers

Power problems caused by a shor t c i rcu i t

Cycling power can cause additional damage


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Questions or issues you want to discuss

Are there any field issues affecting serviceability to

report?

Are there any observed CPU H/W problems to report?

Are there any documentation issues to report?


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Questions or issues you want to discuss

Is there anything we have not covered here?

Documents

Low-End Server Refresher VC Session-08152005