Love Kumar

Permanent Address:-- Present Address:--

Hno:-415/9 Siwan Gate Hno 226/8 Subhash Nagar Old Hospital Kaithal(Hry.) Sobhagya Niwas Near Mandir Pin Code:-136027(PP.9315053000) Gurgaon.(PP.9910359071)

Strength

Positive attitude fast learner self-motivated. Result oriented & ability to lead and prepared to work across cross functional teams with great team spirit.

Carrier Objective

To contribute towards the goal of the organization by applying knowledge & functional specialization required & developed during my academic career individually & as a part of a team.

Synopsis

Have worked for more than five and half years in Customer Servicing, experience in Telecom industry & Enterprise services. Currently working with Bharti Airtel Enterprise Services (Gurgaon) with Opex Management team payroll Bharti Airtel Limited Executive Profile. Excellent communicator with proven abilities of team management, client servicing and possess interpersonal, analytical and organizational skills

Work Experience

One & half years’ Experience in Reliance Big TV as installation Supervisor. A K trading Co.

(Mar’2009 to Aug’10)

One & Half years’ Experience in Airtel Prepaid as MIS executive with A K Trading Co.

(Aug’10 to Jan’12)

Two years’ experience in Bharti Airtel Head office Gurgaon as Executive under Manpower Payroll

With Opex Management Team (Apr’12 to 17th Apr 14)

Presently Working in Bharti Airtel Head office Gurgaon as Executive under Payroll of Bharti Airtel Limited with Opex Management Team As a team leader (17th Apr’14 to till date.)

Current Profile

Domestic & International Vendor Inventory validation on every month with Finance Prepared reports for Quality Check of new implemented links in CRM

CRM Order management process

Coordinate with Third party vendor & regional heads to prepared presentation for monthly Functional review for Service Maintenance

Check & validate each order entry

Back end support With Airtel CFM for service restoration Coordinate with partner for any query & ckt implementation

Coordinate with Third party vendor for commercial, Purchase order, invoice approvals. Resolve issue with team member any related to partner payment and invoice related issue. Being custodian of all Circuit ID data and its maintenance, coordinating with entire service

Delivery team for customer data in order to maintain correct details in the system

Achievements

Gold Award received from Airtel as cost saving in WOW project Approx. 100 MN in

1st quarter fy 15-16 Kudos award received from Airtel as Cost saving in WOW Project approx. 80 MN in

2nd quarter Fy 14-15

Professional Qualification

Six Month Diploma In Computer Ict Computer Education Kaithal (Basic & Tally ) One Year Diploma In Computer Zed King Computer Education Kaithal

Qualification

12th from Board School Education Haryana, Bhiwani.(March 2005)

Completed Bachelor Degree ( ARTS) from Kurukshetra University, Kurukshetra May 2008

Complete Master of business administration (Finance& Marketing) From PTU(Jalandhar.)

Sep.2012

Personal Details

Father’s Name : Sh. Bharat Bhushan Date of Birth : 10th May 1988

Sex : Male Marital Status : Single Nationality : Indian

Languages Known : Hindi, English Strength : Sincerity, Progressive and Punctuality

Date: Love Kumar