JUNE 2016 - Wavelength1

Access your messages anywhere with webmail Page 2

‘Why isn’t my data being backed up?’Page 3

How to reset your web browser Page 4

University of Illinois

College of Medicineat Peoria

10th EditionOctober 2016

IN THIS ISSUE!IN THIS ISSUE!

CIS Help Desk – 671-3400Hours of Operation8 a.m. to 5 p.m. M-F

Love is the most important thing in the world, but baseball

is pretty good, too.

— Yogi Berra

October is National Cyber Security Month, and UIC’s Academic Computing and Communications Center has been highlighting how to spot phishing attacks.

Cyber criminals use phishing to obtain log-in credentials and other personal information, such as Social Security numbers. And no matter how savvy you are, it’s not always easy to spot phish.

“Spear phish” emails can be especially difficult to detect, because the attackers have done their homework. They’ve researched the university and know enough that they can sometimes seem official. The senders may use familiar terms or mention specific UIC programs and websites. They also try to match the appearance – design, logo, colors, etc. – of official UIC communications.

The ACCC security website (security.uic.edu/awareness/), outlines some things to look for

in messages, addresses and log-in pages so you can tell phish from official.

After you take a minute to review some clever tactics, you can put your keen eyes to the test.

Also be sure to check out the National Cyber Security Month display in the UICOMP library.

If you have any questions about cyber security, feel free to contact CIS.

Don’t fall for phishing

Prepare Today. . .Succeed Tomorrow!

WavelengthMonthly Tips and Solutions Focusing on Common Technology Questions

and Issues You May Encounter During the Workday

By UICOMP CIS

5 Does this email look legit? Take the ACCC phishing quizzes: Quiz 1 / Quiz 2 / Quiz 3 / Quiz 4

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Stay connected with webmail If you’re having trouble with Outlook or if you just aren’t in front of your computer, but still need to access your email,

you might not know you have an alternative. Your email can be accessed from any browser by going to

http://webmail.peoria.uic.edu. Once there you will see the following login:

Your username will be your netID and your password will be your EMAIL PASSWORD. Once those have been entered

correctly, you will be able to access your email through your browser.

It is important to remember to use your email password. This is an important distinction. Most of you have probably

made your netID password (the one you use to log in to your computer) and your email password the same, but if you

have changed your netID password, your email password does not change with it by default. If you find that you cannot

remember your email password, go to the UICOMP home page and navigate to the CIS department page. From there,

click the Set Outlook Password link to reset it. See the link below, highlighted with a red box:

Should you have any issues, please open a ticket with CIS to assist you.

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Backups are running behind the scenes

This little white flag can cause some panic for users. The message “set up backup” leads some users to believe their files

are not being backed up, especially when a user clicks on it and see window below

Under Maintenance it says “Your files are not being backed up.” This warning is present because the backup that is part

of the Windows operating system has not been set up. It is not necessary to have set up, because we do not store any

files on the computer hard drive, labeled C:

Your computer is part of a network, and all files are stored on that network.

You can select “Turn off messages about Windows Backup” just to stop seeing the warning.

Rest assured: Your files are being backed up.

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Resetting your web browser Web pages not loading correctly? Downloads not downloading? Frustrated? Just reset!

Every once in a while your internet browser will get caught in a bind and not be able to figure itself out. There are

certain ways to fix specific issues, but the easiest way is to just reset all of your browser settings.

Reset Internet Explorer

1. Go to Tools

2. Click Internet Options

3. Click the Advanced tab and click the Reset… button

4. Click Reset in the window that pops up. You may have to restart internet explorer for the settings to take effect.

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Resetting your web browser (cont.)

Reset Google Chrome

1. Click the three dots in the top right corner of the window

2. Click Settings

3. Click Show advanced settings toward the bottom of the page

4. Click the Reset settings button

5. Click the reset button in the window that appears

Reset Mozilla Firefox

1. In Mozilla Firefox go to this webpage: https://support.mozilla.org/en-US/kb/reset-preferences-fix-

problems#w_solution-1-refresh-firefox

2. Click the Blue Refresh Firefox button

3. Click Refresh Firefox in the window that appears.

4. Click Finish.

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UICOMP CIS TEAM

Trisha ThurmanDirector of IT

Chad KeeIT Network Manager

Lee Ann MaasIT Ops Manager

Justin CreeNetworking Tech

Brian SchislerIT Tech - Offsite

Nick DennisIT Tech - Offsite

Mike BachmannIT Tech - Onsite

Brad NorrellIT Tech - Education

Austin DaviesHelp Desk Associate

Drew McDowellWebsite Coordinator