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SERVICE CHARTER
PROFESSIONALISM & QUALITY RESPONSIVENESS
T: (02) 9336 5399 | E: [email protected] | E: [email protected] | W: sydneybarrister.net.au A: Elizabeth Street Chambers, Level 16/179 Elizabeth Street, Sydney NSW 2000 | DX 102 Sydney
I am committed to the highest standards of professional ethics, advice, and service to my instructing solicitors and their clients.
This service charter outlines how I will deliver my services to you so that we can work together harmoniously, co-operatively, effectively, and, ultimately, for a positive and timely case resolution.
You will receive:> highest professional standards in all matters> clear and succinct communication> legal advice that is considered, strategic and tailored to your client’s individual circumstance> forthright advice and recommendations> regular updates on the progress of your matter (and immediate updates on significant events)> transparency on fees and costs, and regular cost reporting.
I will always:> acknowledge and begin work on instructions as soon as possible after they have been received> provide immediate acknowledgment of – and action on – urgent requests> agree time-frames that meet your requirements> promptly inform you, and work with you, to minimise delays when factors beyond my control impact agreed timelines> respond promptly when you raise issues or concerns.
I will always treat your clients with the same professionalism as I show you, and will be courteous, compassionate, and sensitive to their situation.
At the conclusion of each case, I will give you the opportunity to provide honest and open feedback via my client satisfaction survey.
T: (02) 9336 5399 | E: [email protected] | E: [email protected] | W: sydneybarrister.net.au A: Elizabeth Street Chambers, Level 16/179 Elizabeth Street, Sydney NSW 2000 | DX 102 Sydney
COMMUNICATIONWhen you telephone me, I will do my best to take your call immediately. When I cannot, I will return your call promptly, and always within one day.
Your written correspondence will be acknowledged promptly, and always within two days.
In turn, I ask you to:> provide me with all the facts, evidence and observations in your matter> deliver all relevant documents as soon as possible> tell me if you do not understand something (and ask questions)> let me know if, at any stage of the matter, you feel that I am not meeting these standards and give me the opportunity to rectify the situation.
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