Louise Casey 30, York Place, Portsmouth, PO1 3 LB

07796762299 lcloucasey@gmail.com

Personal profile: An enthusiastic and reliable individual with excellent customer service skills and experience in retail. Responsible and trustworthy with excellent time keeping skills. Quick to learn and is willing to undertake any training that may be necessary. Key Skills:

● Experienced in the use of electronic till systems. ● Good knowledge of health and safety including manual handling and hygiene. ● Works well as a part of a team. ● Cash handling and processing of refunds. ● Works well unsupervised following instructions accurately. ● Good knowledge of Microsoft Word

Employment History: August 2016 to Present Shop Assistant Sue Ryder Drayton - Portsmouth

● Processing cash payments ● Steaming ● Sorting out donations ● Gift Aid ● Operating till ● Pricing ● Stock Rotation

April - June 2016 Shop Assistant British Heart Foundation ( Chichester )

● Processing Cash and Card payments ● Use of Electronic Till System ● Assisting customers ● Rotation of stock ● Sorting and ticketing of donations ● Steaming ● Window display.

September - October 2015 Cleaner HMS Excellent ( Portsmouth )

● Duties and responsibilities: ● Day to day cleaning of an office environment ● Excellent standard of health and safety ● Keeping workspace clear and clean ● Maintaining high levels of cleanliness

July - August 2015 Shop Assistant British Heart Foundation ( Portsmouth ) Duties and responsibilities:

● Processing cash and card payments using an electronic till system.

● Providing customer service and assisting customers with product selection ● Sorting and displaying of stock. ● Keeping the shop clean, tidy and hazard free.

2011 – 2013 Home Carer Department for Work and Pensions Responsible for the care of an elderly lady and my duties included:

● Providing care and emotional support ● Assisting with medication ● Preparing and cooking of meals ● Providing interesting daily activities

2000 – 2011 Home Help Age Concern Visiting elderly in their own homes or residential home my duties included:

● General housework and cleaning ● Washing clothing and bedding ● Shopping ● Keeping company

1992 – 1999 Shop Assistant British Heart Foundation ( Portsmouth ) Duties include:

● Serving customers in the shop ● Handling cash payments ● Stocktaking ● Operating the till and processing of refunds ● Opening and closing of shop.

1990 - 1991 Kitchen Assistant Queen Anne Lodge ( Southsea ) Duties include:

● Assisting the chef/head cook in the kitchen ● Washing up ● Maintaining excellent health and safety at all times ● Providing excellent customer service ● Cleaning work and floor spaces

1988 - 1989 Non-Teaching Assistant Moorings Way Infant School ( Portsmouth ) Duties include:

● Assisting the teacher with day to day activities for children ● Helping children to read and write ● Accompany teacher and children on school outings ● Taking a class on own initiative ● Reading to children.

Education NVQ Level 2 in Retail Operations NVQ Level 1 in Distributive operations Level 2 Food Safety in Catering Level 2 Award in Emergency First Aid in the Workplace Secondary education completed at City of Portsmouth Girls School.

Interests I enjoy reading murder mysteries, walking and reading. Ghost stories.