Longman Business English Skills

Telephoning

Kay Bruce

Series editors Mark Ellis, Nina O'Driscoll, Adrian Pilbeam

Longman «5

8

Contents Introduction 4

Getting through, introducing yourself 6 and taking messages

Recorded messages 13

Fixing appointments 19

Discussing information; зо changing appointments

Making a booking; repeating and 37 clarifying information

Checking and discussing information 43

Participating in a telephone conference 50

Key 59

Glossary so