LONE WORKER – RESPONSIBILITIES &

SOLUTIONS

Ian NewbouldSales and Business Development Manager

National Federation of Property Professionals

Agenda• Definition of lone workers, employer’s responsibility

• Hazards at work – few examples

• How to choose lone worker protection services

• What is an ARC – its role and national importance

• Importance of human response

• ARC – secured environment

• BS standards – BS8484 & BS5979

• Importance of URNs

• Managing staff at ARCs

• Conclusion

Who are lone workers?Over 6 million people in the UK work as lone workers.

HSE definition of lone workers:

• Key threats to lone workers, with varying level of risks

• Risk of violence, intimidation

• Occupational risks

• Personal well being risks including health issues

“ An employee who performs an activity that is intended to be carried out in isolation without close or direct supervision. ” Some examples of lone workers are social workers, bailiffs, parking attendants, service engineers, caretakers, builders and forestry workers, estate agents

Threats are stark

• British crime survey 2009/10 reveals:

• 677,000 incidents of violence at work

• 310,000 physical assaults on workers

• 171 people were killed at work

• NHS reported (2010/11)

• Over 57,000 assaults on their staff (up by 1112)

Employer’s responsibility

•Legal obligation – •Health & Safety at Work Act 1974•Management of Health & Safety at Work Regulations 1999

•Corporate Manslaughter & Homicide Act 2007

•Ever pressing need to comply with Duty of Care •Two corporate prosecutions (SW & Ireland)

•Huge financial loss – e.g. Cotswold fined £385,000

•Directors & line managers can face prosecution, if found negligent.

Real Life Hazards At Work

Community WardenLocal Council

• Attended a scene of disturbance• 2 gangs hurling abuse• Youths became aggressive to a warden• Threatened with a knife

Field EngineerNational Engineering Company

• Attended a refrigeration fault• Secluded and quiet location• Serious shoulder injury after slipping and falling from height

Aggression & violence Accidents

How to choose lwp service?

Source: BSIA

lwp services – amber & red alerts

Questions you should ask yourself• Are you looking after the welfare of your employees

• When was the last time you completed a risk assessment

• Do you need to update and improve your systems and processes

• Are you up to date with legislation and technology

• Does your current system still give the necessary service you and your teams require and your staff deserves

Thank you for your time

Any questions?