London Borough of Richmond › media › 7453 › corporate_plan.pdfLondon Borough of Richmond Corporate Plan 2018 – 2022 Standing up for Richmond Residents PAGE 2 Introduction We

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London Borough of Richmond Corporate Plan 2018 – 2022Standing up for Richmond Residents

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IntroductionWe want to make Richmond upon Thames a greener, safer and fairer borough in London.

This means we are committed to investing in good quality local services, whilst also protecting the most vulnerable. In an increasingly difficult financial context, that means we must work with residents and our local partners to tackle challenges head on.

We put a premium on our relationship with local people, we want to listen, understand the needs and preferences of local communities and agree priorities together. We want to put a real and meaningful dialogue with local people at the heart of all our decisions.

Our Corporate Plan for 2018-22 sets out the Council’s vision and priorities for the next four years. It sets out how we plan to become an engaging, open and innovative Council. One that has better local schools, is safer and greener, one that is fair and more affordable for all.

We plan to learn from best practice elsewhere and bring fresh ideas and approaches to the borough.

This plan prioritises the issues that residents have told us matter to them. We have detailed what we will to do this year to achieve those priorities, and the measures we will use to track our success.

Only together will we create a borough that we can all be proud off.

Cllr Gareth Roberts Leader of Richmond Council

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PrioritiesOur Corporate Plan is based around four priorities:

A Greener Borough

• Putting the environment at the heart of local decision making

• Safeguarding our beautiful borough, protecting our green spaces and improving air quality

A Safer Borough

• Being the safest London borough

• Working in partnership with police and local communities to prevent and tackle crime and improve road safety

A Fairer Borough

• Investing in good local services that protect the most vulnerable

• A borough that is affordable for all

A Borough for Everyone

• Making sure residents have a real say over issues that affect them

• Making our borough accessible for everyone and promoting opportunity for underrepresented groups

Demanding a better funding deal

Supporting our EU citizens

Fighting Heathrow expansion

Pushing for more a�ord-able housing

A Greener Borough A Safer Borough A Fairer Borough A Borough for Every-one
















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Standing up for Richmond residents We plan to stand up for local residents and provide a strong voice for Richmond.

DEMANDING A BETTER FUNDING DEAL

• Funding from the Government has drastically reduced, so we need to be creative in how we fund and design services.

• Increasing Council tax may become inevitable, but we will seek other ways to achieve savings and mitigate the impact on the most vulnerable – including demanding a better funding deal from the Government.

SUPPORTING OUR EU CITIZENS

• We believe Brexit will hurt local people, jobs and businesses. We will stand up for an open, tolerant Britain.

• We will take steps to protect our local EU citizens and support them to secure their status here in the UK.

FIGHTING HEATHROW EXPANSION

• Despite significant local opposition, the Government has decided to expand Heathrow; risking subjecting tens of thousands of residents to intolerable levels of noise and pollution.

• We remain opposed to the decision and we will continue to work with our local authority partners to use every tool at our disposal to challenge it, including through the courts.

PUSHING FOR MORE AFFORDABLE HOUSING

• There is increasing pressure on the local housing market.

• Provision of affordable housing, particularly for those on lower incomes, is a key challenge for the borough and we will be looking for new ways to deliver it.





















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How we will workWe intend to take a fresh approach to tackling these challenges and delivering local priorities. Our approach will be characterised by:

Openness – taking a more transparent approach decision making, favouring models of decision making that enhance public involvement and scrutiny.

Giving people a real say – making sure consultation is meaningful and that the people affected by decisions have a chance to shape them.

Partnership – recognising that the Council cannot act in isolation and working hand in hand with communities and local partners

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A Greener BoroughOur goal is to become the greenest local authority in London by putting the environment back at the heart of local decision making.

We will promote sustainable growth and transport and fight Heathrow expansion plans. We will aim to be carbon neutral by 2030 and zero carbon by 2050 and will introduce more credible and ambitious air quality improvement measures that will protect the most vulnerable in this borough.

We will take pride in our beautiful borough which is rich in green space and environmental assets, promoting it throughout London and further afield. We plan to enhance it further by planting more trees, fighting fly tipping and working with friends’ groups to improve our open spaces. We will work in partnership with the local community to foster behaviour change in recycling, littering, car idling and use of electric vehicles.

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BY 2022 WE WILL: KEY ACTIONS FOR 2019/20 KEY SUCCESS MEASURES

Oppose third runway and further night flights at Heathrow

Continue opposition to an expanded Heathrow. Work with other councils, Greenpeace and the Mayor of London to draw attention to the significant impacts an extra 250,000 flights per year will have on residents’ lives.

Roll-out energy saving lighting Specialists installations along with riverside and heritage lighting to be installed by November 2019.

Ensure faster roll-out of electric vehicle charging points for residents

Continue installation of lamp column charging points Increase number of electric vehicle charging points

Improve recycling rates by making it easier for residents living in flats to recycle.

Continue to monitor trial of weekly collections from flats and add additional flats where appropriate as trial progresses.

Continue to support WEEE collections at libraries in the borough

Increase the % of household waste sent for re-use, recycling and composting

Improve food waste collections Undertake a promotional campaign in Autumn 2019 aimed at increasing the number of schools using the Council’s food waste collection service

Increase the % of food waste recycled.

Continue weekly doorstep collections of waste and recycling unless residents want a change

Re-tender contract, including requirement to continue weekly collections.

Develop campaign with residents to improve recycling rates.

Increase the % of household waste sent for re-use, recycling and composting

Increase % of waste from commercial service recycled

Increase % of Local Authority Collected Waste (LACW) recycled

Improve leaf collections during periods of heavy leaf fall

Review current resources used during leafing to determine nature of additional resources required in response to residents’ and Members’ concerns, including identification of required additional budget provision, to deliver approved collections for the 2019 season.

Fight fly-tipping Adopt a zero-tolerance approach to enforcement so that the Fixed Penalty Notice is a first warning.

Increase awareness to drive behaviour change.

Improved street cleanliness

Reduced average time taken to remove a fly-tip

Increased number of fly-tipping enforcements

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Consult on the introduction of a housing surcharge on CPZ permits

Continue to review and gather data from other Boroughs who have trialled a diesel levy surcharge and investigate potential options. Report to be prepared by March 2020

Develop and implement a new Air Quality Action Plan with ambitious targets and actions to tackle air pollution in the borough

Secure funding for the action plan through Section 106, LIP, Public Health and external grant funding.

Take robust actions to reduce air pollution around our schools and parks

Agree a new Air Quality Action Plan reflecting the boroughs commitment to reduce and tackle poor air quality in the borough over the next 5 years.

Increase the number of schools in areas of poor air quality that have been subject to an air quality audit

Improve air quality in parks

Increase the number of monitoring stations that meet their annual air quality objectives

Tackle engine-idling Investigate implementing a borough wide order on engine idling that will allow Penalty Charge Notices (PCNs) to be issued. If feasible to be advertised in Summer 2019 with go live by December 2019.

As above

Increase the number of trees planted Agree approach to tree planting in the 19/20 planting season by November 2019 and implement approach to lead to an increase in trees planted

Create an on-line portal, where residents can register interest in tree planting and plot in the required location.

Parks to survey sites identified as deficient in or in need of tree planting within the Local Plan in early summer

Funding bids to be submitted to further support the planting of trees

Increased number of trees planted

Improve and protect biodiversity and ecology of our open spaces

Implement Biodiversity Action Plan

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Become a plastic free borough by 2022 New Climate Change Strategy to contain specific chapter on plastics and specific action plan.

Hold plastic focussed community conversation in 2019/20

Climate Change Strategy to be published in November 2019 (following submission to Council)

Implement actions in the Climate Change Strategy relating to plastics

Work with Friends of Parks groups and support funding applications for additional drinking fountains.

Install water fountain in Buccleuch Gardens and support fundraising to install fountain at Old Sorting Office on Barnes Green

Support the proposed Government scheme with the aim of working through the details of such once published by the Secretary of State.

Work with West London Waste Authority on associated project as part of the West London Waste Authority Action Plan.

Support car free housing development Review car club contracts and procure preferred e-bike operator to reduce dependence on private car ownership.

Seek car-free designs for Twickenham Riverside redevelopment

Increase % of new housing developments with a cycle parking agreement

Increase the number of cycle parking facilities added through cycle parking programme

Increase the number of new developments which are car free

Increase the % of trips by borough residents made by sustainable modes (walking, cycling and public transport)

Increase the number of new on-street and off-street cycle parking spaces

Improve the process for considering health and wellbeing impacts and opportunities in all major planning applications

Ensure Health Impact Assessments are conducted in 19/20

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Improve durability of road carriageway repairs

Inspectors to identify roads that are in need of carriageway patching or resurfacing for prioritisation. Permanent pothole repairs to be carried out whenever possible.

Increase the % of roads that are in satisfactory or better condition

Reduce the Council’s carbon footprint Establish a Carbon Offset Fund - May 2019.

New Climate Change Strategy to contain specific chapter on energy efficiency and specific action plan.

Climate Change Strategy to be published in November 2019 (following submission to Council)

Implement actions in the Climate Change Strategy relating to energy efficiency

Report target reduction annually every September. A full year figures against the baseline will be available by December 2019 and the assumed target reduction figures of 1% will be reassessed.

PAGE 11PEOPLE: PROTECTING THE VULNERABLE (ADULTS)

A Safer BoroughRichmond is one of the safer London boroughs, but our goal is to make it the safest. Crime prevention is the key and we’ll work closely with police and residents to set strategies for hot spot areas and issues. Making our borough safer is not just the responsibility of the police – it will require a partnership effort with residents, the Council and other local agencies all playing a part. A locally based approach is essential, and we believe local neighbourhood watch groups should play an important role in strengthening local policing and building a sense of community. Tackling domestic abuse is another key local priority and we will be particularly focused on high risk victims and children. We’ll also work to improve road safety through the introduction of 20 mph speed limits.

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BY 2022 WE WILL: KEY ACTIONS FOR 2019/20 MEASURES

Work through the Community Safety Partnership with the police, Trading Standards, Neighbourhood Watch, residents and Safer Neighbourhood Board to deliver targeted crime prevention campaigns to reduce crime in hot spot areas such as vehicle crime and burglary.

Action plans in place for seasonal peaks of crime and anti-social behaviour including Autumn Nights by September 2019, Christmas by November 2019 and Lighter Nights by March 2020.

Targeted work to be delivered in partnership with the police and other key partners on robbery and burglary hotspot areas.

Trading Standards under age test purchasing of knives and fireworks and rogue trader intervention by March 2020

Action plans in place by September 2019 to include awareness raising and preventative guidance around scams and online fraud. Priority issues including scams and online fraud to be publicised through the online Neighbourhood Watch platform which will be implemented by September 2019.

Trading Standards underage test purchasing of alcohol and tobacco, business advice to promote compliance, intervention and support to residents on financial scams and how to shop safely online by March 2020

Licensing in partnership with the police licensing team to continue targeting non-compliant licensed premises and take enforcement action where appropriate. March 2020.

Reduce crime rate

Through Achieving for Children, provide expert advice to schools on supporting young people on e-safety and cyber bullying

The SPARK team to deliver training through the CPD online offer for teachers, support staff and governors.

Specialist advisor to work with individual schools to provide briefing and communication for parents and carers.

Online safety to be included in Partnership briefings and the school improvement forum

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In partnership with AfC and Richmond CCG, promote good mental health for young people in schools

AfC and Public Health to work with the CCG in delivering the CAMHS Transformation Plan and ensuring that this promotes good mental health for all children and young people in schools.

• A range of initiatives will be delivered and evaluated, and resources maximised including:

• PATHS whole school social and emotional learning programme for primary schools

• SW London emotional wellbeing programme for a cluster of secondary and primary schools

• Deployment of an additional Child Wellbeing Practitioner

• Exploring opportunities for residents to contribute to the resources for good mental health

• Applying for trailblazer status from the DfE and DHSC to set up new Mental Health Support Team in schools

Increase the % of young people leaving emotional health service as a planned exit

Work with Network Rail and TfL and local support groups to support suicide prevention measures on the transport network

Implement the Richmond Suicide Prevention Strategy through delivery of the first-year action plan.

Work with the police to tackle moped crime as a key priority for the Community Safety Partnership

Actions during 19/20 will include:

• The launch of a specific website page on Moped Crime.

• Proactive tackling of offenders for enforcement throughout the year.

• Crime prevention information for residents and businesses on keeping valuables and bikes secure.

• Targeting interventions at key locations and develop a problem-solving approach using the SARA process.

• Campaign to be launched as part of the Darker Nights and Lighter Nights work

Reduce crime rate

Increase the number of reports of all types of hate crime to the police and third-party reporting centres

Support the Hate Crime Forum to hold a seminar on hate crime during Hate Crime Awareness week in October 2019 as part of a wider campaign of awareness raising during this week.

Support the LSCB with information on hate crime by September 2019

Make it easier for residents to report poorly lit areas that feel intimidating

Add a new category to the Council’s ‘report it’ tool to allow residents to report poorly lit areas and install new lighting as required

Increase the coverage of neighbourhood watches in the borough

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Build on the Safer Neighbourhood Teams by promoting and encouraging more people to become Neighbourhood Watch (NHW) Coordinators or join the Police Volunteer base.

Produce a report on the options for an online neighbourhood watch platform for use by coordinators.

Ensure each Coordinator receives regular crime information from their local Safer Neighbourhood Team by December 2019.

Ensure NHW Coordinators receive information on crime prevention and crime reduction interventions by December 2019.

Develop a promotional campaign and activities to support National Neighbourhood Watch week.

Recommission the services for high risk victims of domestic abuse including Independent Domestic Violence Advisors and the refuge accommodation.

New contract due to start on 1st April 2020.

Refuge One Stop Shop Service to be delivered by Refuge in conjunction with the police and other partners.

Ensure delivery of the Complex Needs Service by Refuge and SPEAR across the South West Basic Command Unit, providing domestic abuse advice and accommodation support.

Review the Service in advance of the current funding period (March 2020).

Reduce the number of times the highest risk victims in the Borough need to contact the Police by increasing protection and safety arrangements

Work with schools and voluntary sector partners to support children and young people who have witnessed domestic violence.

Work with voluntary sector partners to deliver White Ribbon Day events from 22nd November 2019.

Continue to fund Refuge to provide support for families who have experienced domestic abuse through our Children’s Centres.

Review the impact of the Strengthening Families Plus Domestic Abuse provision for evidence of impact and effectiveness.

Review the wider commissioning of domestic abuse support to ensure that the needs of children and young people are being met.

Work through the Strategic VAWG Forum to increase and improve prevention and early intervention work

Launch a domestic abuse campaign that focuses on prevention and early intervention. Campaign to be launched as part of the White Ribbon Day events from 22nd November 2019.

Ensure any learning from Domestic Homicide Reviews is embedded in service and campaigns by November 2019.

Consult residents on borough-wide 20mph speed limit

Implement further phases of 20mph limit rollouts. Reduce number of deaths or serious injuries on the roads

PAGE 15PEOPLE: PROTECTING THE VULNERABLE (ADULTS)

A Fairer BoroughWe believe a fair Council should invest in good local services while protecting the most vulnerable in our community. We plan to take a fairer approach to funding by exempting the most vulnerable households from paying council tax and making sure developers pay their way in contributing to local infrastructure. We will support communities via a local budget to make changes and improvements in their local areas. We want to work with residents to ensure they have a fair say in decisions that affect them. We will do this by adopting a more meaningful approach to engagement and a more transparent approach to decision making.

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Prioritise pavement improvements based on need

For 2019/20, amend format for repair scheme to Ward basis.

Review London Living wage accreditation Produce initial review to Finance, Policy and Resources Committee by end of June

Implement actions agreed by Finance, Policy and Resources Committee

Investigate options for providing grants to low income families to help buy school uniforms

Share with all schools the findings from consultation on best practice strategies schools can deploy to support low income families

Explore options for providing sanitary products free of charge in secondary schools

Work with schools to implement the new government commitment to providing free sanitary products in schools from September 2019

Maximise Council CIL collection Ensure that 100% of Council CIL is collected from developers within one year from commencement of the development in line with the instalments policy

Review the Council’s Regulation 123 list which sets out the projects that the Council will fund with CIL

Review of charging schedule to be undertaken in 2019/20. Increase the % of CIL receipts recovered

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Develop a new Community Engagement Programme.

Key elements will include:

Creating a local area budget for each ward to be spent on community priorities, to be launched in April 2020.

Facilitate the second round of local area meetings ‘Community Conversations’ where decisions and issues can be raised and discussed between April and October 2019.

Deliver a two-year outreach programme with seldom heard groups in the borough to ensure that we are listening to everyone including a series of Thematic Conversations to consider topical issues such as air quality; plastics; SEND and accessibility for all by April 2019.

Encourage an organisational culture where the Council both engages and involves residents to work together to foster a shared sense of ownership and responsibility for the local area, where people know that they can have their voices heard, know how to get involved, have opportunities to influence change and receive feedback on how their views have been taken into account

Implementing the Councils approach to consultation ensuring it is meaningful, open and purposeful follows best practice principles and is reflective of both modern digital culture and more traditional methods

Have a more transparent approach decision making which enhances public involvement and scrutiny.

Implement the new Committee System by May 2019.

Review the implementation and impact of the new system

Halt Twickenham Riverside and work with residents to deliver a better scheme and work with residents to deliver a better scheme

Public engagement – September 2019

Contract Award – November 2019.

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A Borough for EveryoneWe want to build a strong society for everyone regardless of background. We will encourage residents to engage and provide platforms for them to have their say. We’ll seek to reverse the trend of families being priced out of local housing and childcare by providing affordable housing for local people. We will work collaboratively with our local schools to ensure every child has access to exemplary education, regardless of background. Our residents are living longer and more active lives and we’ll work to support their independence and give them more choice and control about their care and support.

We want to make Richmond a borough that is accessible to all. We will do this by making sure our services are easily accessed by everyone and by championing this approach with partners including public transport providers and local businesses. We’ll be vocal about protecting the rights of local citizens, driving opportunity for under-represented groups and opposing all forms of discrimination. We will stand up for rights of EU citizens. We hope they will continue to make the borough their home and we will provide the support they need to secure their status here in the UK. PEOPLE: A HEALTHY BOROUGH

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Support local schools to set up mutually supportive federations to help schools reduce costs and share good practice

Schools partnership Forum will focus on best practice emerging nationally of federations driving improvement and offering shared financial models.

AfC to provide advice and guidance to schools through their School Improvement Partner SPARK (services for schools) offer

Increase the % of children reaching the expected level at Key Stage 2

Improve attainment at GCSE

Narrow the gap between disadvantaged pupils and their peers at Key Stage 2

Narrow the gap between disadvantaged pupils and their peers at GCSE

Engage with residents on school catchment areas when school sites are considered for development and act on feedback received

Engage in local consultations on all major school expansion projects.

Consult on planned school expansions for children with SEN

Increase the % of Children for whom there is a school place at start of the autumn term

Increase the % of Resident families who were able to send their children to their top 3 choice primary school

Increase the % of Resident families who were able to send their children to their top 3 secondary school

Make the case to government for fair funding for children with SEND.

Deliver a lobbying campaign together with parents Increase the proportion of children with SEN who are able to stay in the borough for education

Invest in special educational needs school provision

Identify further SEN School provisions in borough by an additional 30 places by 2020, especially in secondary

Expand alternative provision for SEN pupils by 2020

Increase the % of Children and young people with EHCP (Education, Health and Care Plans) who are educated within the borough

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Work with all parents of children with disabilities or special educational needs to get the right support for their children by making sure they are heard

Review of the local offer with parents.

Set up a new Parent Panel as a group representative of parents’ views.

Work with Contact to support the establishment of a new Parent Carer Forum

Set up a new SEND Partnership Board with parental representation and deliver more systematic programme of co-production.

Reduce the demand for Education, Health and Care Plans

Increase the % Statutory Education, Health and Care Plans completed within 20 weeks

Ensure that the children’s centre provision meets the needs of vulnerable families and children under five

Review the Early Years system and the role of children’s centres as part of this system to ensure the best possible start in life for children and families - by April 2020.

Increase the proportion of target families accessing Children’s Centre services

Create local places for children and young people to live closer to their families and support networks

Finalise the Sufficiency Strategy and deliver progress on key priorities:

• Fostering recruitment

• Supported housing provision

Review incentives to support fostering recruitment.

Increase the % of Care Leavers AFC are in contact with, who are living in suitable accommodation

Decrease the % of CLA with 3+ placements (within 12 months)

Increase % of CLA in in-house foster care

Increase number of specialist foster carer placements for children with complex needs

Decrease the average time between a child entering care and moving in with their adoptive family

Develop a local residential children’s home to meet the requirements of children and young people with complex needs

Open the new children’s home by December 2019. Increase % of looked after children placed closer to home

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Deliver new local safeguarding partnership arrangements for children.

Publish our new arrangements by end of June 2019 and implement in September 2019. Increase % of assesssments completed on time

Ensure all referral decisions are made in 24hrs

Ensure timely progress from a child protection enquiry to an initial child protection conference

Ensure children on child protection plans are visited regularly by social workers

Ensure looked after children are visited regularly by social workers

Develop new approaches to safeguarding adolescents from different forms of exploitation to which they are vulnerable.

Deliver a new partnership panel overseeing vulnerable adolescents. Ensure safeguarding checks take place on children who go missing

Ensure safeguarding checks take place on children looked after who go missing from care

Prevent offending by looked after children

Improve the co-ordination of targeted support for families who are struggling.

Complete an Early Help Review by July 2019.

Work together with schools and further education colleges to develop a mix and balance of learning provision to ensure appropriate learning pathways for everyone

Review the local Further Education and Sixth Form offer by September 2019 Reduce the % of young people not in Education, Employment or Training

Increase the % of 16 and 17 year olds in apprenticeships

Reduce the % of Care Leavers not in Education, Employment or Training

Review polling station locations Formal consultation on polling stations to start June 2019

Formal review completed Jan 2020

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Support pioneering approaches of AfC’s emotional health team in meeting the emotional and mental health of young people at school

Undertake a review of the emotional health service offer and CAMHS offer with the CCG by September 2019

Apply for trailblazer status from the DfE and DHSC to set up new Mental Health Support Team in schools.

Increase the proportion of young people leaving emotional health service as a planned exit

Through AfC, provide training and support for SENCOs so that parents get the right support for their children and speed up assessment services

Deliver an induction course for new SENCOs, tracking attendance.

Mentoring offer for all new SENCOs.

Maintain the SENCO Network on a termly basis.

School Improvement Partners assess SEN performance and take appropriate action when any issues.

Promote sport in schools and encourage schools to share sports facilities within the community

Develop an intra-Schools sports strategy by September 2019

Review current school community use agreements by Autumn 2019. Identify opportunities to improve upon and secure access to facilities

Review current school community use agreements by Autumn 2019.Share review findings with planning to allow for future planning and policy development

Increase the % of young people (under 16) taking part in an average of 60 minutes or more sport and physical activity

Promote preventative measures to help children and families make healthier lifestyle choices

Develop a programme of evidenced based early intervention programmes which can be accessed by early years and schools.

Reduce child obesity

Explore potential for working with specialist dementia nurses to support people living with dementia and their families.

Review, develop and deliver the dementia strategy and associated action plan

Launch a new programme of dementia friendly initiatives in the borough based on the dementia friendly community concept

Review, develop and deliver the dementia strategy and associated action plan

Review and deliver relevant and outstanding actions from the Richmond Joint Dementia Strategy and the associated action plan. This will include working with specialists in Dementia care to improve the understanding of, and support for people with Dementia and their carers

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Work for closer integration and partnership between health and social care, using the Better Care Fund (BCF) as a vehicle to develop closer working between the Council and Richmond Clinical Commissioning Group (CCG)

Continue to develop integration and partnership working between health and social care through implementation of the Local Health and Care Plan (2019-2021) and acting as a good strategic partner to the NHS in implementation of the NHS long term plan

Reduce delays for patients being discharged from hospital or care

Reduce the rate of admissions into residential and nursing care

Develop plans that would enable older residents to downsize and stay in the borough

With the main local housing associations and alms-houses providers develop plans that would enable older residents to downsize and stay in the borough. To include identifying opportunities to provide new housing in local neighbourhoods for downsizers. This is likely to be undertaken as part of the putting in place Delivery & Investment plans.

Develop and deliver on an accommodation strategy for all residents with care and support needs

Increase number of properties where major disability adaptations have been carried out

Support carers Deliver the Richmond Carers Strategy’s Action Plan in partnership with carers, the voluntary sector and NHS

Provide a range of support to meet individual carer needs and increase the number of carers supported

Increase the % of carers who receive an assessment during the year

Implement a prevention framework Continue the implementation of the Council’s Prevention Framework, including:

• Piloting the embedding of key prevention initiatives (e.g. Making Every Contact Count training for staff) into the Council’s procurement processes

• Continuing to develop and implement the Social Prescribing programme to allow GPs and other primary care workers to refer residents to community-based preventative and wellbeing services

Influencing the spending of the local NHS by delivering a commissioning offer to the CCG and embedding prevention in the Local Health & Care Plans and in the Council’s procurement processes

Increase the % of service users where their top 3 outcomes have been met to maintain independence

Increase the % of social care clients taking up a direct payment

Increase the proportion of adults for whom reablement support successfully delays dependency or supports recovery

Increase the % of people whose personal adult safeguarding intervention was met

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Work with our town centre partners to ensure they can adapt to changing economic and consumer trends

Support local town centre initiatives through a town centre support fund

Engage local partners through the retail forum to understand challenges and opportunities in the borough’s town centres

Identify measures that will help independent town centre businesses adapt to the digital economy

Develop the borough’s workspace offer to meet the needs of local entrepreneurs, especially in the technology and creative sectors, and to maintain the borough as a business location, reducing the need for central London commuting

Work with land and building owners, including the Council and other public agencies, to promote the open workspace / co-working model to support local enterprise

Support new and growing businesses to survive and thrive through tailored programmes of support and networking.

Ensure local workspace needs are factored in to planning policy and development opportunities

Increase the number of Richmond businesses promoted through the Business Offers Scheme

Develop the borough’s workspace offer to meet the needs of local entrepreneurs, especially in the technology and creative sectors, and to maintain the borough as a business location, reducing the need for central London commuting

Work with land and building owners, including the Council and other public agencies, to promote the open workspace / co-working model to support local enterprise

Support new and growing businesses to survive and thrive through tailored programmes of support and networking.

Ensure local workspace needs are factored in to planning policy and development opportunities

Ensure the borough continues to be a world class visitor destination and work with local partners to develop a sustainable visitor economy

Use the “Visit Richmond” brand and partnership to promote the borough to the visitor market and tourism industry

Develop and co-ordinate new products such as a friends and families offer and re-instating a summer riverside music festival

Increase the number of participants in arts programmes

Increase visits to Orleans House Gallery

Promote community and art-based schemes that raise the borough’s profile as a cultural centre

Programme of development activity to commence in first quarter of 2019/20. This includes the establishment of a cultural framework to support any future commissioning

Develop a draft Cultural Strategy by November 2019.

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Continue to invest in the library offer in the borough

Approve a new Library Strategy by Autumn 2019

Twickenham Library improvement works completed March 2020

Teddington Library improvement works completed March 2020

Continue to work with HWRA and support in funding bids, where appropriate

Increase library visits

Increase e-book issues

Increase electronic/virtual visit to libraries

Review current library offer in Hampton Wick

Determine library offer at Hampton Wick

Provide more genuinely affordable housing and ensure overcrowding is reduced

Over the next year (2019/20), to support where appropriate charities in progressing development opportunities and with the main developing housing associations seek to put in place affordable housing delivery and investment (D&I) plans that would include:

• Agreeing programmes of affordable housing delivery that would meet a range of needs including for those in urgent need, first time buyers, working households looking for low cost rent housing and households looking to downsize;

• Identify sites in public ownership and work with the London Mayor to bring those sites forward for development maximising the delivery of affordable housing;

• As part of the development of D&I plans work with partners to ensure assets and investment is maximised to secure further sites in the Borough for affordable housing development;

• As part of agreeing D&I plans or through direct contact with other Housing associations with stock/land in the borough, identify opportunities to provide extensions and conversions to existing properties to provide larger family homes and opportunities for infill development and ensure overcrowding is reduced including through redevelopment.

Reduce the number of families with children in B&B accommodation for more than 6 weeks

Reduce the number of households living in temporary accommodation

Increase the number of cases prevented from becoming homeless

Increase the number of affordable homes delivered

Increase the amount of housing delivered

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Provide more genuinely affordable housing and ensure overcrowding is reduced CONT

• In addition:

• Progress council disposal sites designated for affordable housing subject to financial and planning feasibilities with development plans agreed during 2019;

• Seek GLA grant funding support either directly or through housing association partners to support D&I plans;

• By Autumn 2019, deliver a first-time buyer shared equity scheme targeted at maximising moves from social housing to free up those homes for reletting;

In partnership with the planning service work with Registered Providers, housing developers and the Greater London Authority to develop and acquire schemes that maximise affordable housing delivery in the borough.

Implement new licencing regulation for Houses in Multiple Occupation

Use HMO licensing and new penalty powers to deal with poor landlord practice, and use financial penalties and banning orders against landlords where necessary

New licensing regime commenced in October 2018. An updated Committee report to be submitted by November 2019 so that the experience of one full year since implementation can be assessed

Every property to be inspected before a licence is issued.

Carry out a publicity campaign in first quarter of 2019/20, providing public information to make sure tenants in the private rented sector are aware of the help the council can provide to deal with hazardous housing conditions and how the Council will investigate complaints.

Increase the % of HMOs inspected within 20 days of application

Increase number of formal hazard assessments carried out

Lobby at national level for measures to tackle discrimination in the workplace

Identify scope for raising awareness of measures to tackle discrimination with local employers

Work with local employers to eliminate discrimination and promote equality of opportunity

Share steps taken by the Council with local businesses in order to encourage further adoption of good practice.

Work with autism charities to aim to speed up diagnosis of autistic children and young people across the borough

AfC to work with the CCG to draft a children’s autism strategy by December 2019. This piece or work will be co-produced with. Parents including those on the new Parent Panel.

Deliver a pilot for a new ADHD/ASD Diagnostic Pathway in order to deliver a more responsive service and reduce waiting times.

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Ensure equality and accessibility are at the heart of the Council’s decision making

Publicise Equality Impact Needs Assessments (EINAs) on all decisions

Engage the Richmond Equality Stakeholder Scrutiny Group to act as a critical friend on decision making and to provide an external scrutiny role on the Council’s equality and diversity work

With Equality Stakeholder Scrutiny Group deliver further equality training to councillors focussing on barriers and issues faced by Richmond Residents

With the Equality Stakeholder Scrutiny Group work to identify further actions required to ensure Richmond is a borough for all.

Produce annual report on equality for scrutiny by Finance, Policy and Resources Committee. Report to review impact of work undertaken.

Update DataRich to improve accessibility of equality data for residents.

Ensure there are good links between the new Better Working Futures scheme and local disability charities to make sure everyone who wants to work has the best chance of recruitment

Better Working Futures provider, Reed, to present to the Richmond Employment and Skills Forum and establish working links with local disability charities by October 2018

Promote the Disability Confident scheme to local employers

Promote approach to local employers through campaign.

Achieve Disability Confident employer’s accreditation for the SSA

Achieve level three Disability Confident accreditation by Q4 2019/20.

Work with provider MCCH to support more adults with learning disabilities to get into employment

Take forward the actions of the Scrutiny task group that reviewed the employment of people with learning disabilities within the borough. This includes the consideration of holding an employment fair and producing information which details the support available for business that employ people with a learning disability.

Increase the % of adults with learning disabilities who are in employment

Increase the % of adults with learning disabilities who are in settled accommodation or living with a family

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Introduce name blind recruitment for Council staff

Promote this approach to local employers

Complete rollout of name blind recruitment by Q2 2019

Promote approach to local employers through campaign as described in actions above

Work with Network Rail and TfL to improve the accessibility of train stations and bus stops in the borough

Work with Network Rail and the Train operators to progress Access for All schemes at Teddington and Barnes.

Work with Network Rail and TfL to improve the accessibility of train stations and bus stops in the borough

Work with AccessAble to

Launch the Access Guide at an event and via a publicity campaign – July 2019

Complete evaluation and review ( 6 months) -Mid January 2020

Review transition arrangements for young people with learning disabilities from children’s services to adult services

Review and develop transition arrangements with AfC including a framework for efficient data sharing and resource management

Childrens and Adults Services will work together to deliver a programme of improvement in transition arrangements by April 2020

Promote the WorkRight employment scheme to help young people with disabilities find training and employment with the Council and partners


Increase the % of adults with learning disabilities who are in employment

Promote the WorkRight employment scheme to help young people with disabilities find training and employment with the Council and partners


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Mitigate the effects of Brexit on EU citizens in our borough by

• Supporting Citizens’ Advice to advise local EU citizens on their rights

• Providing a European Passport Return Service to make it easier to apply for residence

• Engaging with local businesses about what support they require to navigate the challenges of Brexit

Ongoing communications activity to residents and businesses

Provide an ID Verification Service for EU Settled Status applicants.

Ensure all EU National Children Looked After have been supported to apply for EU Settled Status

Extend the CAB contract

Support a People’s Vote on the final Brexit deal

Work with London Councils and the LGA to ensure there is a strong voice from Richmond and London in decision making over Brexit.

Respond to Government consultation on UK Shared Prosperity fund when published.

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Ensuring that the Council delivers on these commitmentsThe Corporate Plan sets out the Council’s priorities for the next three years, what we are planning to do to this year to achieve those priorities and how we will measure our success. We will report regularly to our Committees to track progress to date and refresh the actions for the coming year.

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Our strategic projects and programmes are monitored to ensure they are delivering to time, budget and that the intended outcomes and benefits are achieved. Progress on these programmes is reported to our Committees on a quarterly basis. We will also report against the measures set out in this plan in our Quarterly Performance Reports to our Committees. Where we are not on track we outline the actions being taken to ensure we meet our targets. This information is published on the website at the following address www.richmond.gov.uk/council_performance

We aim to be a leading authority nationally and we will continue to compare ourselves to other local authorities to make sure that we are. To ensure accountability and transparency we publish our end-of-year results on the Council’s website and we will also provide information about how the council compares with others. www.richmond.gov.uk/richmond_performance_too

STRATEGIES AND PLANS SUPPORTING DELIVERY OF THE CORPORATE PLAN:

Contact [email protected]

Community Plan

Children and Young People’s Plan

Community Safety Partnership Plan

Adult social care strategies

Cultural Partnership Strategy

Joint Health and Wellbeing Strategy

Annual Public Health Report

Local Plan

Compact Medium Term Financial Strategy

mailto:Policyandreview%40richmond.gov.uk?subject=

Documents

London Borough of Richmond › media › 7453 › corporate_plan.pdfLondon Borough of Richmond Corporate Plan 2018 – 2022 Standing up for Richmond Residents PAGE 2 Introduction We