Logicalis Optimal Services

Business and Technology working as one

Optimal™

Business

Tech

nology

Contents

Market 3

Optimal Services 4

Product and Solution Services 6

Lifecycle Services 10

Managed Services 12

Provisioned Services 14

What we do 16

Our global survey of CIOs and IT Directors highlighted the struggle organisations are facing to focus on business strategy goals.

Driving change - a service led transformation

57% of European organisations are still spending

over 70% of their time on day to day management

of technology as opposed to strategic planning and

initiatives. But how can you gain back that precious

time to spend the ideal 70% of your time on strategic

initiatives? Here are a few examples of what you said

would help you earn back time to focus on strategic goals.

• 65% - streamline and optimise technology infrastructure

• 82% - deal with a dedicated services company as prime contractor

• 65% - use a single vendor as a services optimisation partner

The common theme worldwide is one of CIOs striving

to improve all internal operational processes to deliver

greater efficiency across every aspect of IT infrastructure

and service operations.

But the survey also suggests that CIOs recognise they

may have too many service partners today. Service

provider sprawl is an issue many CIOs clearly want to

avoid or remedy by consolidating on a select number

of service partners who can work across the services

lifecycle.

Logicalis Optimal Services portfolio is designed to help

you drive IT and business transformation. Our services

overview demonstrates how partnering with Logicalis

can help achieve the ideal 70% balance to deliver on

your strategic business objectives.

*survey of 186 CIOs and IT Directors across 180 mid-market organisations in 24 countries spanning Europe, North America, Latin America and Asia-Pacific.

For full survey results, please go to www.uk.logicalis.com

3

“We predict that business innovation focused on creating a wider variety of solutions targeted at new business opportunities and challenges will drive a profound shift in the role of the IT organisation. Enterprise IT groups cannot afford any longer to be just watching, studying, exploring, or experimenting with cloud services, mobile devices, social technologies, or the other core elements of what we call the 3rd platform...”

Chris Barnard, Associate Vice President at IDC

Logicalis Optimal Services bring business and technology together to work as one

Business Mobility Services

Services that optimise business productivity

Services that optimise technology investments and IT operations

Business Productivity Services

SecurityIT Service

Management Platforms Communications Data Centre

Workspace Communications

Workspace Collaboration

Workspace Virtualisation

Technology, Infrastructure & Operational

Services

Optimal™

4

63% of our clients rate consistency of service delivery as a selection criteria for a services partner.

Logicalis Optimal Services – Business and technology working as one

Built on an industry best practice services framework

and world-class ITIL service processes, Logicalis

Optimal Services are designed with the flexibility to meet

your specific needs. Logicalis Optimal Services help

CIOs manage the overhead of technology, infrastructure

& operations, and enable them to respond proactively to

their organisations business transformation aspirations. Our

services span the complete enterprise platform lifecycle,

from traditional maintenance and monitoring services

through to advanced private cloud platform management.

Built on a customer centric delivery model, with Managed

Service Operations Centres, and Data Centres around

the globe, we have made investments to insure we deliver

24x7 high quality consistent services to our customers

wherever they are. We have a UK team of over 370 highly

skilled service professionals with certifications aligned to

our major technology vendors and core service areas.

5

Product and Solutions Services

Skills and resources to both accelerate and de-risk the adoption of new IT enterprise architectures and business productivity solutions

Consult

Supply

Design

Build

Managed Services

Enhance internal service delivery coverage, capacity and capability with trusted IT service out-tasking

Manage Change

Life Cycle Services

Assure the availability, performance and operational integrity of core IT platforms, networks, systems and applicationspplications.

Maintain Monitor

Provisioned Services

Consumption of infrastructure and business productivity services directly from Logicalis cloud platforms and from Logicalis XaaS eco-system

Host Consume

Optimal™

Logicalis Optimal Services is built on some of the industry’s

leading service management tools and processes that:

• Simplify, automate and standardise our clients’ infrastructure

• Enable consistent delivery while reducing operational costs

• Deliver business outcome led solutions

• Enable flexibility of capabilities for increased customer customisation

• Build on repeatable methodologies and best practices

As a full lifecycle service provider, our team of specialists

will help you design, supply and build, maintain, monitor

and manage your environment. Providing Product,

Solution and Lifecycle Services across a range of

infrastructures and technologies, we bring a disciplined,

systematic approach using proven assessments,

methodologies, tools, and best practices to drive

consistency throughout the project engagement.

Product and Solution Services

Professional Services

65% of our clients would like to streamline and optimise

technology infrastructure. How can we help you deliver

against this goal?

Our Professional Services adds value to your business by

providing strategy, design and implementation services to

help plan, build, optimise and innovate your IT and business

solutions. We deliver a range of packaged and bespoke

services, from assessments that ensure existing IT assets deliver

maximum value, to the design, build and optimisation of more

complex infrastructure.

Our team of highly skilled professionals will help you evaluate

all your options and choose the combination that fits your

exact needs and resources.

Infrastructure Services

Logicalis offers a comprehensive range of Assessment Design

and Implementation Services, to support you in aligning your

technology decisions to your current and future business plans.

Our Assessment Services provide you with better insight into

your existing environments, with detailed recommendations

on performance and best practice guidance. Our Design and

Implementation Services combine the people, processes

and technology, with the program and project management

necessary to transform a client’s existing infrastructure, and

minimise risk and deployment times. Our team focus on

developing the roadmaps and solution designs for optimising

your current IT environment and integrating new technologies.

Our services span the following key areas:

• Data Centre and Virtualisation

• Automation and Orchestration

• Unified Communications and Collaboration

• Networking and Security

• Mobility

• Infrastructure Management

Skills and resources to accelerate and de-risk the adoption of new IT & Business architectures and operational processes

Consult

Supply

Design

Build

7

Consult

• Assessment and review services

• Strategy and business alignment

Design

• Solution scope and validation

• Design and planning

• Migration and test planning

• Architecture and technical integration

• Vendor selection

Supply

• Training & education

• Project & staff supplement

Build

• Solution deployment, integration and realisation

Loughborough University – Enabled the institution

to slash IT costs and connect roaming academics

with their business tools through a Virtual Desktop

Infrastructure (VDI) solution and meet the long-term

capacity and capability demands of its growing

research, teaching and enterprise services.

“We very quickly realised the benefits we had expected to see, namely; total cost of ownership and efficiency within the IT team, modest carbon savings, and the provision of an alternative IT service for corporate users.”

Director of IT, Loughborough University

CPA Global – The design and implementation of a best

of breed content and records management solution has

significantly contributed to increasing the speed and

efficiency of CPA Global’s time-critical patent business

operations, increasing customer responsiveness,

business agility and ultimately, business profitability.

“Logicalis’ professional services credentials were second to none and the project was business-led from the outset, they clearly understood our needs and objectives and delivered a level of consultancy that far exceeded our expectations.”

Business Operations Director, CPA Global

8

43% of our clients rated Business Intelligence

projects as a priority if they had more time to

spend on strategic initiatives.

To keep pace with and outperform competitors, businesses

must focus on how to grow, how to connect with customers

and how to innovate. The strategic use of information

turns data into valuable business intelligence, enabling

organisations to dramatically improve their understanding

of their own business, their customers, or their citizens.

Logicalis Data & Information Management Professional

Services division is home to a team of experienced

business and technical experts, who help our customers

make sense of their data and make smarter and faster

decisions.

We provide a comprehensive set of solutions and

services for:

• Corporate Performance Management

• Business Intelligence

• Data Warehousing and Information Management

We provide you with a complete set of services and

skills to support you through every stage of the project:

• Consult

- Audit and review

- Strategy and business process alignment

• Design

- Architecture and enterprise integration and migration

- Project and programme management - governance

- Data and information modelling - quality assurance

- Vendor selection

• Supply

- Training and education

- Project and staff supplement

- Managed service

• Build

- Solution development, integration and realisation

Data & Information Management

Gamesys – By implementing a Business Analytics

solution, the organisation was able to combine

knowledge and technology to support business

growth and maintain competitive edge.

‘‘With regards to Logicalis, it is really fantastic to have access to a Technical Account Manager, to have someone to exchange ideas with and provide extra consultancy advice and guidance when and if we need it…”

BI Manager, Gamesys

9

Flexible Resourcing

How do you measure optimisation? 35% of our

clients answered ‘through efficient access to

expertise...’

For any company - big or small, the real challenge lies

in finding and retaining skilled, experienced and well-

trained professionals. However, the liability, training

costs and other overhead expenses of recruiting new

employees are very high.

Businesses are constantly looking for strategic

resourcing solutions that not only meet their staffing

requirements, but also keep the costs to a minimum.

The Logicalis Flexible Resourcing service responds to

the growing demand on organisations to deliver strategic

resourcing solutions to meet the peaks and troughs in

business demands. It will enable your company to work

in a smarter and more innovative manner, while quickly

matching up to the dynamic changes in the business world.

Remain a step ahead. Logicalis Flexible Resourcing will

benefit your organisation in many ways:

• Fast, reliable and strategic resourcing of specialist staff

• Access to a wider talent pool and fresh insights

• Ability to cope with staff shortages and workforce related contingencies

• Turn fixed costs into variable costs

• Remove the burden associated with recruitment

Logicalis will provide resources:

At the right time

At the right place

With the right skills

At the right price

Maintain

Lifecycle Services

68% of organisations admit to finding it difficult to

deliver a consistent level of IT support across the

business. Do you?

A growing mobile workforce and an increasing volume

of mobile devices have further complicated the task of

maintaining and managing ICT environments. Improving service

levels while maintaining costs is an on-going challenge.

Logicalis will help you significantly reduce the management

complexity and save you money in doing so.

Lifecycle Audit and Inventory Services

To ensure your environment is performing to its optimum

capacity, our services will assess and audit your existing

infrastructure and make appropriate technical, operational,

security and compliance recommendations needed to deliver

against the defined strategy.

Our services span a large range of infrastructure and

technology suites, including:

• Asset lifecycle inventory

• Software/firmware reviews and upgrades

• Security reviews

• Compliance reviews – technical and regulatory

Assure the availability, performance and operations integrity of core IT platforms, networks, systems and applications

Monitor

11

Did you know that Logicalis provides mobile to

mainframe multi-vendor hardware and software

support?

We offer comprehensive consolidated maintenance

services, across diverse, multi manufacturer estates.

This gives us the ability to deliver support services for

most manufacturers ranging from tablets to data centre

platforms which guarantee you enhanced simplicity,

increased quality of service, and economies of scale.

As a provider of maintenance support to over 600

customers, on over 100,000 devices, we have the

experience, skills and accreditations to deliver best in

class service.

At the heart of our business is our specialist maintenance

team with dedicated vendor specialists that truly

understand the maintenance environment and the

importance of providing a unified, cost effective solution

to our clients. We have full manufacturer support combined

with our own extensive field force, parts holdings,

dedicated support teams and a Logicalis owned UK

based ITIL 24x7 service centre. With the scope to

provide dedicated on-site resource when needed, we

offer a truly personalised service.

We tailor each offering according to your individual

requirements, recognising that each business has a unique

set of requirements predicated on a unique ICT estate.

We provide:

• A cost effective model, offering reduced annual support costs

• Dedicated multi skilled, multi accredited field force and parts holding

• UK based, 24x7 service desk for all your maintenance agreements

• International contract management with consolidated billing and finance options

• ISO quality accreditations and ITIL processes to ensure a consistently high level of service

Our organisation needs be sure that critical systems are

effectively protected from unexpected incidents that

could impact business operations. Logicalis proactive

monitoring services provide a high level of system

availability by rapidly detecting and resolving incidents

to prevent downtime and secure business continuity.

Our enterprise class service, managed by a team of

skilled resolver specialists, operates 24x7 from our

Managed Service Centre.

We provide monitoring services across the entire

infrastructure, including:

• Compute

• Network

• Storage

• Firewall

• Communications and Collaboration

Maintenance Services Monitoring Services

Swinton – With a core network crucial to its

business, Swinton was no longer able to deliver

in house support and needed a skilled and

experienced provider to manage and maintain its

growing network. Logicalis’ delivery of a complete

network infrastructure redesign, on-going proactive

management and maintenance enabled Swinton

to cut costs and reinforce resilience and business

continuity.

“We required a partner we could trust and one in whom we would have confidence to help us select and support the appropriate technologies. I believe they fit the bill perfectly.”

Network Manager, Swinton

Enhance internal service delivery, capacity, capability and maturity with trusted partnership IT service out-tasking

56% of our clients want to consolidate use of

managed services by selecting single vendors to

manage specific technologies or services across

multiple territories.

Our Managed Services portfolio enables our customers to drive

efficiency and productivity across the business by giving them

back the time to focus on strategic initiatives. By focusing on

optimising the business outcomes, we will help you build a

service delivery plan that will both lower the costs, reduce time

to market, and improve the overall service experience.

Our Managed Services provide the flexibility, service levels and

performance your business needs when it needs them. Our

services are designed to be enterprise class, supporting a range of

major business applications, operating systems and configuration

options to support and secure your immediate and strategic

business needs.

Managed Services

Manage Change

Our Managed Service Centres, in England and

Wales, deliver 24x7 support to our customers. The

entire organisation runs frameworks to ensure service

excellence quality and security, all accredited by the

BSI to the appropriate ISO standards.

13

Guardian News and Media - By successfully

designing and integrating a large scale network

infrastructure, Logicalis enabled GNM’s new

headquarter relocation and launch of an

international branch office. The fully managed

service provides round-the-clock monitoring of

the infrastructure from Logicalis’ Managed Service

Centre in Slough.

“I’ve continue to be impressed with Logicalis’ service levels and their flexibility is so refreshing. As the business evolves, so do our IT needs & Logicalis consistently adapt with us.”

Guardian News and Media

Our services will deliver optimised business value to

your organisation and your customers:

• Improve and streamline ICT service delivery

• Lower the overall cost of business and technology services

• Respond more quickly to business needs

• Enable you to focus on your core business and strategic planning

• Secure your core data, assets and mission critical systems

Logicalis has a range of services designed to support you

in improving operational efficiency:

• Maintenance – end to end consolidated maintenance support – from mobile to mainframe

• Monitoring – proactive monitoring to identify incidents and reduce downtime and risk

• Managed infrastructure – a portfolio of services that manages the entire IT estate

• Security – a range of managed security services to protect your core data, assets and systems

Lend Lease - By replacing its aging data centre,

Logicalis’ Infrastructure-as-a-Service (IaaS) helped

Lend Lease align IT to business strategy and free

in-house resource to develop IT programmes that can

generate new revenue streams and support business

expansion.

“Logicalis created a robust, low risk transition and service transfer plan, and the migration was completed with minimal business disruption.”

Regional Infrastructure Manager EMEA, Lend Lease

Provisioned Services

Consumption of infrastructure and business productivity services directly from Logicalis Cloud platform and from Logicalis XaaS eco-system partners

50% of our customers said they spent between 80-

100% of their budget on running past investments.

How can you simplify and streamline your legacy environments

and rapidly lower operational costs? Deliver cost effective IT

services and new consumption models?

Our Provisioned Services provide you with enterprise grade

services that deliver the flexibility, performance and service

levels your environment needs when you need them. We will

help you reduce capital investment and overheads with our range

of pre-built cloud models and consumption services, designed

and operated to allow organisations to deliver new services with

virtually no operational overheads.

Our Private and Shared Cloud Services platforms support all

major enterprise application workloads, operating systems and

virtualisation platforms.

• Provides secure environment supporting mission critical, process intensive workloads

• Releases your IT team to focus on business initiatives

• Cost effective pay as you consume model, giving you greater control of your budget

• Delivers standardised services

• Aligns your IT service to your business

Hosted in our UK Data Centres, we provide a range of secure, cost effective services:

• Co-location hosting service – designed to scale from a single rack to the entire IT infrastructure and support high powered Tier 3 environments

• Managed Private Cloud – a provisioned service, we design and build to your needs, with option to host on your site or in our Data Centre, managed by the Logicalis Operations Centre

• Hybrid Cloud - combines best of both private and shared cloud with the freedom to deploy your applications and draw capacity from our on-demand

service to supplement your private cloud

• Infrastructure as a Service – a flexible cloud delivery service that provides enterprise architecture as a pay per consumption model

Host Consume

15

• Additional services:

- Business Analytics as a Service

- Unified Communications as a Service

- Video as a Service

People, partnerships and processes to provide you with an optimal service

Logicalis owns and operates our Managed Service

Centres and Data Centres. Our 2 Tier 3+ UK-based high

power density Data Centre facilities are connected to

most major Telco carriers; the London Internet Exchange

(LINX) and the Joint Academic Network (JANET). Both our

Data Centre and Cloud services are PCI-DSS compliant.

Our Managed Service Centres, in England and Wales,

deliver 24x7 support to our customers. The entire

organisation runs frameworks to ensure service

excellence quality and security, all accredited by the BSI

to the appropriate ISO standards. Our teams are trained

to the highest level of accreditations and certifications

aligned to our partnership levels.

We partner with industry-leaders to provide the best of

breed technology and support. We are an IBM Premier

Partner, HP Gold Partner, Cisco Gold Partner, NetApp

Star Partner for professional and support services and

CA Platinum Partner.

DWF – The Logicalis Optimal Video Service

solution, with a flexible per-user per-month

consumption model, enabled DWF to provide a

high definition video conferencing solution, deliver

a professional experience to clients, while making

significant savings in travel costs.

“Logicalis is enabling DWF to meet its objectives today and for the long term. Optimal Video Service has become an integral part of DWF, helping to shape the way we work as a company and actively enabling clients to benefit from our legal expertise in a timely and cost-efficient fashion.”

CTO, DWF

John Lewis Partnership – Migration of the

Partnership Customer Database to the Logicalis

Cloud Platform as a hosted service. As a result of the

re-platforming and data migration, the mission critical

database performance has improved on average

approximately threefold.

“We have certainly noticed significant improvements in performance, and in the scope of analysis we are now able to carry out.”

Database Manager, John Lewis Partnership

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Prov

isioned

Pr

oduc

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Solu

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Life

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Manag

ed

Logicalis provides customers with innovative IT infrastructure and service solutions in the following four technology areas:

• AgileDataCentre – We provide best in class data centre infrastructure technology, management automation, virtualisation software and services.

• WorkspaceTransformation– We provide network connectivity, unified communication and

collaboration technology, software and services.

• Mobility- We provide wireless network connectivity, infrastructure security, productivity software and services.

• Data&InformationManagement– We provide software and services that unlock the information within a business.

What we do

These solutions are underpinned by our vendor partners, and are provided across four service options, under a

common services framework.

View all our customer case studies at http://www.uk.logicalis.com/knowledge-share/case-studies/ or scan the

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