J O B D E S C R I P T I O N___________________________________________________________________

Job Title: Service Manager -(Employment and Training)

Location: Flexible

Responsible to: Deputy Chief Executive

Responsible for: Employment and Training Staff Team

Salary: NJC Scale PO1 (SCP Scale 33-36)£29, 909 - £32,233 per annum (1st April 2018)

JOB OUTLINE:

To lead and manage DRC’s Employment and Training Services and funded programmes

To line manage, supervise and appraise Team Leaders; Project/Service Co-ordinators and other staff as directed

To ensure DRC’s contract obligations to partner organisations and funders are met

To build and sustain positive relationships and links with external stakeholders, and

To promote good practice in involving and empowering service users To take an active role in the wider organisation

RESPONSIBILITIES:

Leadership and Management

To provide effective leadership and management to the Employment and Training Team by being actively involved in the delivery of all employment and training programmes and developing a broad and deep knowledge of service requirements and outcomes.

To support workforce planning, resourcing and monitoring of key service functions

To ensure DRC services are delivered to the highest possible standard and performance through good management and supervision

To monitor and report service and project budgets, in liaison with the Finance and Monitoring Officer and Deputy Chief Executive.

“This post is part funded by the European Social Fund and the National Lottery, through the Big Lottery Fund."

To provide support, advice and guidance to staff making day-to-day decisions To ensure DRC services are actively marketed and promoted in line with

DRC’s marketing and branding requirements and linked in with other agencies.

To promote good practice through involving and empowering service users. To maintain close involvement in management, delivery and reporting of

funded projects including regular assessment visits and spot checks. To oversee the recruitment and induction of key staff To input on tendering and funding bids. To ensure that robust systems and processes are in place to ensure effective:

Liaison with partner agencies and stakeholders Data collection and systems for service monitoring and evaluation Staff recruitment and selection and induction Staff supervision, appraisals and training Health and Safety Organisational policies are adopted and followed

Liaison and Development work

To work collaboratively with DRC’s partner organisations to ensure close liaison and effective joint working.

To publically represent DRC and attend external meetings when required to build interest in DRC and its mission.

To ensure the experiences of DRC staff and service users inform service planning and consultation processes.

In liaison with the Deputy Chief Executive and Head of Fundraising and Marketing to prepare, monitor and report to external organisations and funders as required.

To engage in networking and other activities to identify and build relationships with partners; commissioners and funders to secure and/or expand DRC’s income streams.

Extended Management Team

Working with the Deputy Chief Executive, to contribute to the overall management and performance of DRC’s service portfolio and to the work of the Strategic Management Team.

To contribute to the organisations strategic planning, policies and procedures, financial planning and performance management.

To report project progress against objectives; activity, budget and agreed outcomes.

To deputise for the Deputy Chief Executive as required.

Quality

To ensure all services and programmes operate within DRC’s approved standards.

“This post is part funded by the European Social Fund and the National Lottery, through the Big Lottery Fund."

Working with the Deputy Chief Executive as required on the attainment and

retention of various quality standards.

Working with the Deputy Chief Executive as required on the implementation of DRC’s service user involvement arrangements.

Other responsibilities

To provide written and statistical reports to the Board of Directors, Chief Executive and external partners and funders when required

To work within DRC’s adopted policies and procedures including Equality and Diversity, Safeguarding, Health and Safety, Data Protection and Confidentiality Responsibility for asset management including the development of an asset

register that includes all key information, software, hardware and services in line with the Information Governance Standard.

To attend regular supervision and participate in annual appraisals To attend training as appropriate. To contribute to the general work of DRC as directed and as appropriate. Some evening and occasional weekend work will be required This post is likely to change over time in discussion with the post-holder To undertake other duties commensurate with the scale of the post with

regards to project duties on the BBO Evolve project as Evolve Project Manager

To undertake other duties commensurate with the scale of the post with regards to project duties on the BBO Bridges project as Bridges Project Manager

This post will require the post holder to work with vulnerable adults.An enhanced DBS disclosure check will therefore be required.

“This post is part funded by the European Social Fund and the National Lottery, through the Big Lottery Fund."

PERSON SPECIFICATION

Job Title:Service Manager

Responsible to:Deputy Chief Executive

Located:Flexible

Salary:NJC PO1 (SCP Scale 33-36)

Essential Desirable How Identified1. PhysicalWhat does the job requireIn the way of:Appearance, manner, speech, general health, voice etc. Consider the real needs of the job.

The job will include working at DRC’s Information Health and Wellbeing Centre, external work and attendance at meetings, so the ability to be mobile is essential.

Good attendance record. Any absences relating to a

disability or any other incapacity will not be taken into account.

Job and MedicalHistory formand references.Performance on interview process.

2. QualificationsWhat does the job require in the way of:Level of formal qualifications required to carry out the job.

Degree qualification or equivalent

Relevant IAG or Teacher Training Qualification

Formal possessionof an appropriatequalification to be verified at interviewor from records.

3.ExperienceWhat does the job require in the way of:Specific related job experience and in what type of working environment. What kind of life experience could supplement or replace this? Which is more important to the success of the job?

Experienced at management level in a related area (i.e. within an employment; training)

Experience of successfully leading and managing services and teams

Proven service or project management experience and successfully delivering projects to time, budget and within agreed quality standards

Experience of working in an often demanding environment

Proven experience of

Past employment activity record application form. Performance on related selection methods, e.g. presentation, group discussion.

“This post is part funded by the European Social Fund and the National Lottery, through the Big Lottery Fund."

positively managing change

Experience of working within a support services setting and strong understanding of

disability issues4.TrainingWhat does the job require in the way of:Specific and/or specialist training in order to do the job.

A willingness to undertake training as necessary.

Ability to facilitate work with groups or individuals.

Knowledge of and ability to use generic office applications (including internet, word, e-mail, powerpoint, excel etc.)

Knowledge of and ability to use client management systems

Past training history from application form and records. Selection process by demonstrations of ability to display knowledge and skills at the interview.

5. Special KnowledgeWhat special knowledge is required in order to perform the job properly,

Knowledge of the environment within which third sector organisations currently operate

Knowledge of quality systems and programme evaluation methods to demonstrate social impact and value

Knowledge of ways of communicating with a diverse range of service users.

Strong commitment to equal opportunities and diversity practice.

Strong commitment to the involvement of people who use services, social inclusion and independent living.

Knowledge of disability equality and issues affecting disabled people.

Application form, qualifications held and demonstration of knowledge at interview.

6. Circumstances(Personal)

What kind of personal circumstances are required to do the job properly.

A willingness and flexibility to undertake evening and weekend work when required

Ability to work irregular hours when work requires it.

Ability to be mobile.

Ensuring candidates are aware of these requirements from the application pack. interview questions and application form details.

7. Disposition

How far does the job

Have a positive attitude and understanding of disability issues and

Performance in related selection process, e.g.

“This post is part funded by the European Social Fund and the National Lottery, through the Big Lottery Fund."

require: Being steady, dependable, preserving, persistent, even tenacious, being difficult to distract or discourage. Getting on well with others, working readily with others, co-operating, influencing others.Depending on oneself rather than others, relying on own resources, accepting responsibility, leadership qualities, ability to motivate others. Ability to cope with monotony of work, attention to detail.

sensitivity to the needs of disabled people Ability to cope with

competing demands and to prioritise tasks

Strong communication skills in all forms

Excellent organisational and time management skills

A positive attitude to dealing with people

Capable of working independently, and having responsibility as an individual

Strong leadership & interpersonal skills.

Clear display of understanding and listening skills.

An ability to be self-motivated and to work on own initiative.

Ability to manage and motivate others.

To be approachable and enthusiastic.

exercises, group discussion, problem-solving, questions in interview or presentation.

8. Practical andIntellectual Skills

What practical and intellectual skills are required for performing the job effectively. Does the person need to be a practically orientated person, should they be able to make decisions, should they be able to understand information derived from complex reports.

Analytic and decisive decision making with the ability to prioritise and communicate to staff key objectives and tactics necessary to achieve contractual and organisational goals

Action-oriented, entrepreneurial, flexible and innovative approach to operational management

Ability to understand information derived from complex reports and tender bid documentation

Capable of hands on problem solving and ability to generate ideas and solutions

Ability to engage a wide range of stakeholders and cultures

Ability to make presentations and speak at events, meetings and workshops.

Performance in related selection process.

“This post is part funded by the European Social Fund and the National Lottery, through the Big Lottery Fund."

Ability to represent DRC at

meetings and events Ability to write & present

reports, and other documents to the Chief Executive & Board of Directors

“This post is part funded by the European Social Fund and the National Lottery, through the Big Lottery Fund."