LocalGovCamp 2019

A.I. and ChatbotsFor Local Government

Anthony Peake

Working with leading academics

Agile Datum are have been funded by Innovate UK to run AI/Chatbot research and development with Exeter University, Oxford Brookes University and The Alan Turing Institute. Agile Datum are also working with the Digital Catapult and Setsquared to investigate the use of A.I. to

convert 2D planning drawings into 3D VR/AR Models.

Any council that is interested in participating in our research and development programmes is welcome to contact info@agiledatum.com

Why now for A.I.?

AI is helping farmers to grow

more crops

AI is helping hospitals to look

after patients

AI is helping business to sell to

customers

AI is helping councils to

support citizens

A.I. = Artificial Intelligence

Agile Datum – AI & Chatbots in Local Government Survey

We already have an A.I. strategy

24%

We plan to develop an A.I.

strategy within 3 Months

5%

We plan to develop an A.I. strategy

within 3-6 Months14%

We plan to develop an A.I.

strategy within 6-12 Months

29%

We plan to develop a chatbot strategy within 12-

18 Months19%

No plans to develop an A.I.

strategy9%

When does your council plan to develop an A.I. strategy

Based on results from independent interviews with 32 councils in September 2019 © Agile Datum 2019

53% of councils expect to have a A.I. strategy within 6 months and 91% within 12-18 months

© Agile Datum 2019

Agile Datum – AI & Chatbots in Local Government Survey

We already have a chatbot strategy

24%

We plan to develop a chatbot strategy within 3

Months9%

We plan to develop a chatbot strategy within 3-6 Months

24%

We plan to develop a chatbot strategy

within 6-12 Months14%

We plan to develop a chatbot

strategy within 12-18 Months

19%

No plans to develop a Chatbot

Strategy10%

When does your council plan to develop a chatbot strategy

Based on results from independent interviews with 32 councils in September 2019 © Agile Datum 2019

57% of councils expect to have a chatbot strategy within 6 months and 90% within 12-18 months

© Agile Datum 2019

Agile Datum – AI & Chatbots in Local Government Survey

Based on results from independent interviews with 32 councils in September 2019 © Agile Datum 2019

0% 20% 40% 60% 80% 100%

How important does your council see Chatbots for reducing costs

How important does your council see Chatbots for Reducing Call Volumes

How important does your council see Chatbots to mproving customer service

How important does your council see Chatbots for delivering services 24/7/365

How important does your council see Chatbots for gathering data on service needs

How important does your council see Chatbots for faster resolution of issues/queries

How important does your council see A.I. for faster resolution of issues/queries

How important does your council see A.I. for Automation of tasks

How important does your council see A.I. for delivering more accurate processing

How important does your council see A.I. for greater intelligence of service needs

How important does your council see A.I. for freeing up staff for more strategic or complex activities

How important does your council see A.I. for saving money

HOW IMPORTANT ARE A.I. AND CHATBOTS IN LOCAL GOVERNMENT

Very Important Important Not Important

Agile Applications – Vision for AI and Chatbots• 80% of what we do as humans in work is low value, manual,

mundane, admin, leaving us only 20% of our time to deliver high value, strategic, customer engaging activity

• For Example, In planning, we see officers spending over 4 out of 5 days each week doing repetitive admin tasks, taking basic calls to chase application progress, reviewing copying and filing information, and often having less than 1 day per week to undertake high value, strategic planning activities and focusing on improving the built environment and the local economy.

• Our aim, is to automate upwards of 80% of admin tasks through the intelligent application of AI, Chatbots and Data Visualisation

AI and Chatbots for Planning Calls

Recent discovery workshops with 13 council planning departments demonstrated that “Intelligent chatbots could resolve upwards of 9000 planning calls per year per council and provide a better 24/7/365 citizen experience”.

Ministry of Housing, Communities and Local Government (MHCLG)and Future Cities Catapult – April 2019

This would double to 18,000 interactions per council per year when we apply the bots to email and webforms.

Case Study

6,500 Planning Applications

3rd worst performing planning authority in

UK, missing targets by 65%

60 mins saved per application

£250,000 / year saving with AI system.

From 3 weeks to 24 hours

Redbridge

Council

“I would like to say a big thanks to our partner Agile Datum who are helping us to automate

upwards of 80% of planning tasks through the intelligent application of Artificial Intelligence. We are seeing planning validation reduce from

3 weeks to 24 hours”.

Brett Leahy – Head of Planning, Redbridge Councils

Planning Chatbot

The Redbridge Chatbot has been trained with over 250 planning related questions and answers

Chatbots& A.I.

Chatbots for other service areas

CouncilChatbots

HighwaysChatbot

Some of the skills available in AI today

ArtificialIntelligence

Artificial Intelligence for automatically report potholes

Planning drawing presented to the

Redbridge AI

(created by Agile Datum)

The probability of success is shown for

each imageNote it is far less certain of the True North

Planning drawing presented to the

Redbridge AI

(created by Agile Datum)

The probability of success is shown for

each image

Using AI to read forms and Images

Training A.I. for Local Government Services

A.I. for 2D to 3D in Planning

Why A.I. for Local Government

• Council budgets have been cut by upwards of 50% in last 10 years

• Citizen expectations increasing and 24/7/365

• 80% of everything we do is low value admin

• We don’t have enough time and resources to focus on the more deserving cases and on strategy/service improvement

• Chatbots add approx. 15% extra capacity into each department

• A.I. adds approx. 35% extra capacity into each department

• A.I. and Chatbots can deliver better improved citizen experience

Data Visualisation in Planning

AgileDatum are experts in Power BI and Data Visualisation and are working with Local Authorities to unlock the power of your data

www.agiledatum.com

Agile Datum are based at Exeter Science Park

Come and visit uswww.agiledatum.com