LOCAL VOTING RESULTS - Global Pound Conversation...LOCAL VOTING RESULTS . 2 CHANDIGARH May 12, 2017 . 3 All of the data generated during Global Pound Conference (GPC) events belongs

1

LOCAL VOTING

RESULTS

2

CHANDIGARH

May 12, 2017

3

All of the data generated during Global Pound Conference (GPC) events belongs to the

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entire data set will be available on request, following the publication of the final IMI Report

on the GPC Series 2016-17.

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mailto:[email protected]



4

GLOBAL SPONSORS

Diamond Platinum Gold

Founder Sponsors: Herbert Smith Freehills, Singapore International Dispute Resolution Academy, PWC, JAMS, AkzoNobel,

BAC/BIAC, Shell and ICDR

Silver

Session 1

Which category of stakeholder will you vote as today?

(If your regular practice involves several of these options, please select the one in which you have primarily been involved).

(197)

Party (user of dispute resolution services): A person or in-house counsel involved in commercial disputes (9) 4.57

Advisor: An external lawyer or consultant to a party (35) 17.77%

Adjudicative Provider: A judge, arbitrator, or organisation providing their services (31) 15.74%

Non-Adjudicative Provider: A conciliator, mediator or organisation providing such services (107) 54.31%

Influencer: A researcher, educator, employee/representative of government, or any other

person not in categories 1-4 above (15) 7.61%

Session 1 – Demographic Results

What outcomes do parties most often want before starting a process in commercial civil dispute resolution?

(Pease rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).

(1026)

2.Financial (e.g. damages, compensation, etc.) (328) 61.00%

1.Action-focused (e.g. prevent action or require an action from one of the parties) (308) 57.00%

5.Relationship-focused (e.g. terminate or preserve a relationship) (164) 31.00%

4.Psychological (e.g., vindication, closure, being heard, procedural fairness) (146) 27.00%

3.Judicial (e.g. setting a legal precedent) (75) 14.00%

Other (5) 1.00%

Session 1 , Question 1 – Group Results

AVG

Rank

Party (user of

dispute…

Advisor: An external

lawyer…

Adjudicative

Provider: A judge,…

Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 2.Financial (e.g. damages, 1.Action-focused (e.g. 2.Financial (e.g. damages, 2.Financial (e.g. damages, 1.Action-focused (e.g.

2 1.Action-focused (e.g. 2.Financial (e.g. damages, 1.Action-focused (e.g. 1.Action-focused (e.g. 2.Financial (e.g. damages,

3 4.Psychological (e.g., 4.Psychological (e.g.,

5.Relationship-focused

5.Relationship-focused 5.Relationship-focused 4.Psychological (e.g.,

compensation,…

63% prevent action…

74% compensation,…



70%

prevent action…





57%

vindication, closure,…

33% vindication, closure,…

23%

(e.g. terminate or…

23%


36% (e.g. terminate or…


33%

4 5.Relationship-focused 4.Psychological (e.g., 4.Psychological (e.g., 5.Relationship-focused

5

6


25%

3.Judicial (e.g. setting a…




27%


21% Other

2% 3.Judicial (e.g. setting a…



13%

Other

1%

Session 1, Question 1 – Cross sorted Results

When parties involved in commercial disputes are choosing the type(s) of dispute resolution process(es) to use, which of the

following has the most influence?

(Please rank your 3 preferred answers in order of priority: ‘1st choice’= 3 points, ‘2nd choice’= 2 points, ‘3rd choice’ = 1 point).

(1002)

1.Advice (e.g. from lawyer or other advisor) (292) 55.00%

3.Efficiency (e.g. time/cost to achieve outcome) (282) 53.00%

2.Confidentiality expectations (129) 24.00%

5.Predictability of outcome (128) 24.00%

4.Industry practices (86) 16.00%

6.Relationships (e.g. preventing conflict escalation) (77) 15.00%

Other (8) 2.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider:

Influencer: A

researcher,

1 3.Efficiency (e.g. time/cost 3.Efficiency (e.g. time/cost 3.Efficiency (e.g. time/cost 1.Advice (e.g. from 1.Advice (e.g. from

2 1.Advice (e.g. from 1.Advice (e.g. from 1.Advice (e.g. from 3.Efficiency (e.g. time/cost 3.Efficiency (e.g. time/cost

3 5.Predictability of 5.Predictability of

5.Predictability of

2.Confidentiality 5.Predictability of

to…

63% to…

61% to…

58% lawyer…

60% lawyer…

67%

lawyer…

50% lawyer…

54% lawyer…

56% to…

54% to…

58%

outcome

38% outcome

41%

4.Industry practices

22%

outcome

22%

expectations

31% outcome

29%

4 2.Confidentiality 2.Confidentiality

6.Relationships (e.g.

5.Predictability of

5 2.Confidentiality


2.Confidentiality


6 6.Relationships (e.g. 6.Relationships (e.g.


21% expectations

20% expectations

19%

preventing conflict…

19%

outcome

20% 4.Industry practices

21%

expectations

17%


14% Other


16%


16%

expectations

13%


13%


13% preventing conflict…

10%

Other

2%

Session

1,

Question

2 –

Cross

sorted

Results

When lawyers (whether in-house or external) make recommendations to parties about procedural options for resolving commercial

dispute, which of the following has the most influence?


(948)

1.Familiarity with a particular type of dispute resolution process (285) 56.00%

5.The type of outcome requested by the party (e.g. money, an injunction, etc.) (232) 46.00%

3.Impact on costs/fees the lawyer can charge (179) 35.00%

4.The party's relationships with the other party(ies) or stakeholders (151) 30.00%

2.Industry practices (94) 19.00%

Other (7) 1.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 1.Familiarity with a

4.The party's relationships

1.Familiarity with a 1.Familiarity with a 1.Familiarity with a 1.Familiarity with a

2 3.Impact on costs/fees 3.Impact on costs/fees

particular…

54%

with…

54%

particular…

60% particular…

59% particular…

59% particular…

77%

the…

46%

5.The type of outcome…

48% 5.The type of outcome…

56% 5.The type of outcome…

49% the…

40%


40%

3

4.The party's relationships

3.Impact on costs/fees 3.Impact on costs/fees

4 3.Impact on costs/fees 4.The party's relationships 4.The party's relationships 4.The party's relationships

5

6



32%

with…

32%

the…

40% the…

40%


27%


8% the…

27% with…

26% with…

33% with…

17%

Other



16%

Other

2%

Session 1,

Question 3 –

Cross sorted

Results

What role do parties involved in commercial disputes want providers to take in the dispute resolution processes?


(924)

5.The parties initially do not have a preference but seek guidance from the providers regarding optimal ways of

resolving their dispute (311) 63.00%

2.The providers decide on the process and the parties decide how the dispute is resolved (195) 40.00%

4.The providers decide on the process and how the dispute is resolved (154) 31.00%

1.The parties decide how the process is conducted and how the dispute is resolved (the providers just assist) (131 27.00%

)

3.The parties decide on the process and the providers decide how the dispute is resolved (125) 25.00%

Other (8) 2.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1

2 2.The providers decide 2.The providers decide 2.The providers decide

3 4.The providers decide 4.The providers decide 4.The providers decide 2.The providers decide

4.The providers decide

4 4.The providers decide 2.The providers decide

5.The parties initially do…

67% 5.The parties initially do…




89%

on…

63% on…

37%

1.The parties decide how…

40% on…

47%

3.The parties decide on…

37%

on…

29%


32% on…

36% on…

35% on…

30%

on…

30%


25% on…

28% on…

29%


28% 1.The parties decide how…

15%

5

6


13% 1.The parties decide how…

27% 3.The parties decide on…

28% 3.The parties decide on…

24%

Other

4% Other

1% Other

1% Other

2%


What role do parties involved in commercial disputes typically want lawyers (i.e., in-house or external counsel) to take in the dispute

resolution processes?


(942)

4.Working collaboratively with parties to navigate the process. May request actions on behalf of a party (252) 50.00%

5.Speaking for parties and/or advocating on a party's behalf (244) 48.00%

2.Acting as advisors and accompanying parties but not interacting with other parties or providers (185 ) 37.00%

3.Participating in the process by offering expert opinions, not acting on behalf of parties (169) 34.00%

1.Acting as coaches, providing advice but not attending (54) 11.00%

6.Parties do not normally want lawyers to be involved (35) 7.00%

Other (3) 1.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider:

Influencer: A

researcher,

1 4.Working collaboratively 5.Speaking for parties 4.Working collaboratively 4.Working collaboratively

2 3.Participating in the 4.Working collaboratively 5.Speaking for parties 3.Participating in the

3

5.Speaking for parties

3.Participating in the 5.Speaking for parties 4. Working collaboratively

5.Speaking for parties

with parties…

58% and/or…

71% with parties…

52% with parties…

53%

2.Acting as advisors and…

52%

process…

54% with parties…

58%


51% and/or…

50% process…

48%


29%

and/or…

29%

process…

31% and/or…

44%


40% with parties…

44%

4 1.Acting as coaches,

6.Parties do not

3.Participating in the 3.Participating in the 1.Acting as coaches,

5 1.Acting as coaches, 1.Acting as coaches, 1.Acting as coaches, 6.Parties do not

6 6.Parties do not 6.Parties do not 6.Parties do not

7

providing…

13%

normally…

13%


26% process…

40% process…

33% providing…

7%

Other

4% providing…

8% providing…

8% providing…

14%

normally…

4%

normally…

6% normally…

5% normally…

9%

Other

1%

Session 1,

Question 5

– Cross

sorted

Results

Word Cloud – Session 1

What words would you use to describe a sophisticated commercial party?

Make a Question or Comment – Session 1

Session 2



(152)

Party (user of dispute resolution services): A person or in-house counsel involved in commercial disputes (7) 4.61%


Adjudicative Provider: A judge, arbitrator, or organisation providing their services (28)

18.42%

Non-Adjudicative Provider: A conciliator, mediator or organisation providing such services

(83) 54.61%




What outcomes do providers tend to prioritise in commercial dispute resolution?


(738)

2.Financial (e.g. damages, compensation, etc.) (222) 57.00%

1.Action-focused (e.g. prevent action or require an action from one of the parties) (220) 57.00%

5.Relationship-focused (e.g. terminate or preserve a relationship) (118) 30.00%

4.Psychological (e.g., vindication, closure, being heard, procedural fairness) (95) 25.00%

3.Judicial (e.g. setting a legal precedent) (75) 19.00%

Other (8) 2.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 2.Financial (e.g. damages, 1.Action-focused (e.g. 2.Financial (e.g. damages, 2.Financial (e.g. damages, 1.Action-focused (e.g.

2 1.Action-focused (e.g. 2.Financial (e.g. damages, 1.Action-focused (e.g. 1.Action-focused (e.g. 2.Financial (e.g. damages,

3 5.Relationship-focused 5.Relationship-focused 5.Relationship-focused

4 4.Psychological (e.g., 4.Psychological (e.g., 5.Relationship-focused 4.Psychological (e.g., 5.Relationship-focused

compensation,…





70%

prevent action…





48%



32%



34%


33%






26%

5 4.Psychological (e.g., 4.Psychological (e.g.,

6


7%

Other

7%


20%



22%

Other

2%


The outcome of a commercial dispute is determined primarily by which of the following?


(720)

1.Consensus: the parties’ subjective interests (239) 64.00%

3.Equity: general principles of fairness (198) 53.00%

4.Rule of Law: findings of fact and law or other norms (185) 49.00%

5.Status: deferring to authority/hierarchies (54) 14.00%

2.Culture: based cultural and/or religious norms (39) 10.00%

Other (5) 1.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 1.Consensus: the parties’ 1.Consensus: the parties’ 1.Consensus: the parties’ 1.Consensus: the parties’ 1.Consensus: the parties’

2 3.Equity: general 3.Equity: general 3.Equity: general 3.Equity: general

3 3.Equity: general

4 5.Status: deferring to 5.Status: deferring to 5.Status: deferring to 5.Status: deferring to 5.Status: deferring to

subjective…

71% subjective…

79% subjective…

68% subjective…

62% subjective…

67%

principles of…

62% principles of…



53%

4.Rule of Law: findings…

63%

4.Rule of Law: findings…

52% 4.Rule of Law: findings…




50%

authority/hierarchies

10% authority/hierarchies




17%

5 2.Culture: based cultural 2.Culture: based cultural 2.Culture: based cultural 2.Culture: based cultural 2.Culture: based cultural

6

and/or…

5% and/or…

5% and/or…

5% and/or…

15% and/or…

4%

Other

4% Other

1%


In commercial disputes, what is achieved by participating in a non- adjudicative process (mediation or conciliation) (whether voluntary

or involuntary - e.g. court ordered)?


(720)

3.Improving or restoring relationships (178) 47.00%

4.Reduced costs and expenses (161) 43.00%

1.Better knowledge of the strengths/weaknesses of the case or likelihood of settlement (128) 34.00%

5.Retaining control over the outcome (115) 30.00%

2.Compliance (e.g. avoiding cost sanctions, meeting contractual obligations) (93) 25.00%


6.Tactical/strategic advantage (e.g. delay) (43) 11.00%

Other (2) 1.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

Influencer: A

researcher,

1 2.Compliance (e.g. 4.Reduced costs and 3.Improving or restoring 3.Improving or restoring 4.Reduced costs and

2 3.Improving or restoring 2. Compliance (e.g.

3.Improving or restoring

1.Better knowledge of 4.Reduced costs and 1.Better knowledge of

3.Improving or restoring

3 4.Reduced costs and 1.Better knowledge of

5.Retaining control over

4.Reduced costs and 5.Retaining control over 2.Compliance (e.g.

5.Retaining control over

avoiding cost…

56% expenses

56% relationships

62% relationships

49% expenses

70%

relationships

50% avoiding cost…

44%

relationships

44%

the…

44% expenses

42% the…

37%

relationships

37%

expenses

39% the…

24%

the…

24%

expenses

33% the…


23%

the…

23%

4 1.Better knowledge of

6.Tactical/strategic

6.Tactical/strategic 5.Retaining control over 1.Better knowledge of 6.Tactical/strategic

5 5.Retaining control over 2.Compliance (e.g. 2.Compliance (e.g.

6 6.Tactical/strategic 6.Tactical/strategic

the…

22%

advantage (e.g. delay)

22%


4%

Other

4%

the…

27% the…

37% advantage (e.g. delay)

10%

the…



19%


10% advantage (e.g. delay)

14%

Session 2,

Question

3 – Cross

sorted

Results

Who is primarily responsible for ensuring parties involved in commercial disputes understand their process options, and the possible

consequences of each process before deciding which one to use?


(702)

5.Non-Adjudicative Providers: mediators and conciliators or their organisations (165) 44.00%

4.In-house lawyers (157) 42.00%

1.Adjudicative Providers: judges and arbitrators or their organisations (139) 37.00%

2.External lawyers (137) 37.00%

6.Parties (non-legal personnel) (63) 17.00%

3.Governments/ministries of justice (39) 10.00%

Other (2) 1.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider:

Influencer: A

researcher...

1 1.Adjudicative Providers: 1.Adjudicative Providers: 5.Non-Adjudicative

Providers: mediators...

5.Non-Adjudicative


2 5.Non-Adjudicative


5.Non-Adjudicative


3 6.Parties (non-legal 5.Non-Adjudicative


1.Adjudicative Providers: 1.Adjudicative Providers:

judges and…

67%

4.In-house lawyers

71% judges and…

58% 50% 52%

56%

2.External lawyers

57%

42%

4.In-house lawyers

47%

2.External lawyers

44%

personnel)

33% 35%

2.External lawyers

39% judges and…

38% judges and…

33%

4.In-house lawyers

33%

4 1.Adjudicative Providers: 3.Governments/ministries

6.Parties (non-legal

5 3.Governments/ministries 6.Parties (non-legal 3.Governments/ministries



6 3.Governments/ministries 3.Governments/ministries

2.External lawyers

17%

4.In-house lawyers

17%

judges and…

18%

4.In-house lawyers

32% 2.External lawyers

35% of justice

19%

personnel)

19%

of justice

11% personnel)

10%

of justice

14%

personnel)

14%

personnel)

20%

of justice

8%

Other

2% of justice

10%

7

Other

2%

Session 2,

Question

4 – Cross

sorted

Results

Session 2 Question 5 Currently, the most effective commercial dispute resolution processes usually involve which of the

following?


(702)

2.Combining adjudicative and non-adjudicative processes (e.g. arbitration/litigation with mediation/conciliation) (179) 49.00%

4.Non-adjudicative dispute resolution methods (mediation or conciliation) (145) 39.00%

1.Adjudicative dispute resolution methods (litigation or arbitration) (119) 32.00%

3.Encouragement by courts, tribunals or other providers to reduce time and/or costs (117) 32.00%

5.Pre-dispute or pre-escalation processes to prevent disputes (102) 28.00%


6.Technology to enable faster, cheaper procedures, (e.g. Online Dispute Resolution, electronic administration,

remote hearings) (40) 11.00%

Other (0) 0.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider:

Influencer: A

researcher...

1 4.Non-adjudicative

dispute resolution

2.Combining adjudicative

5.Pre-dispute or pre-

2.Combining adjudicative 2.Combining adjudicative 5.Pre-dispute or pre-

2 1.Adjudicative dispute 4.Non-adjudicative

dispute resolution...

1.Adjudicative dispute 4.Non-adjudicative


2.Combining adjudicative

4.Non-adjudicative


60% and non-adjudicative…

45%

escalation processes…

45%

and non-adjudicative…


50% escalation processes…

67%

resolution methods…

53% 39% resolution methods…

41% 46% and non-adjudicative…

37%

37%

3 2. Combining adjudicative

3.Encouragement by

1.Adjudicative dispute 3.Encouragement by 3.Encouragement by 6.Technology to enable

4 6.Technology to enable 3.Encouragement by 4.Non-adjudicative


1.Adjudicative dispute 1.Adjudicative dispute

5 6.Technology to enable 6.Technology to enable 5.Pre-dispute or pre- 3.Encouragement by


40%

courts, tribunals…

40%


35% courts, tribunals…


37% faster,…

26%

faster,…


29% 27% resolution methods…

31%


22%

faster,…

6% faster,…



11%

6 5.Pre-dispute or pre- 6.Technology to enable escalation processes…

14% faster,…

10%

Session

2,

Question

5 – Cross

sorted

Results


What words would you use to describe what can be done to exceed parties’ expectations in commercial dispute resolution?


Session 3



(129)




15.50%


(74) 57.36%




What are the main obstacles or challenges parties face when seeking to resolve commercial disputes?


(696)

2.Financial or time constraints (213) 59.00%

4.Insufficient knowledge of options available to resolve disputes (181) 50.00%

3.Inadequate range of options available to resolve disputes (129) 36.00%

5.Uncertainty (e.g. unpredictable behaviour or lack of confidence in providers) (118) 33.00%

1.Emotional, social, or cultural constraints (54) 15.00%

Other (1) 0.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 2.Financial or time 2.Financial or time 2.Financial or time 2.Financial or time 2.Financial or time

2 4. Insufficient knowledge

5.Uncertainty (e.g.

4.Insufficient knowledge 4.Insufficient knowledge 4.Insufficient knowledge 5.Uncertainty (e.g.

3 3.Inadequate range of 3.Inadequate range of 5.Uncertainty (e.g. 3.Inadequate range of 4.Insufficient knowledge

constraints

67% constraints

70% constraints

56% constraints

60% constraints

60%

of options…

50%

unpredictable behaviour…

50%

of options…

53% of options…

49% of options…

54% unpredictable behaviour…

50%

options…

33% options…


47% options…

35% of options…

40%

4 5.Uncertainty (e.g. 3.Inadequate range of 5.Uncertainty (e.g. 3.Inadequate range of

5 1.Emotional, social, or 1.Emotional, social, or 1.Emotional, social, or 1.Emotional, social, or

6

unpredictable behaviour…

27% options…


29% options…

37%

cultural…

8% cultural…

7% cultural…

21% cultural…

13%

Other

2%


To improve the future of commercial dispute resolution, which of the following processes and tools should be prioritised?


(684)

4.Non-adjudicative dispute resolution methods (mediation or conciliation) (161) 45.00%

2.Combining adjudicative and non-adjudicative processes (e.g. arbitration/litigation with mediation/conciliation)

(159) 45.00%

5.Pre-dispute or pre-escalation processes to prevent disputes (152) 43.00%

3.Encouragement by courts, tribunals or other providers to reduce time and/or costs (121) 34.00%

6.Technology to enable faster, cheaper procedures, (e.g. Online Dispute Resolution, electronic administration,

remote hearings) (58) 16.00%


1.Adjudicative dispute resolution methods (litigation or arbitration) (32) 9.00%

Other (1) 0.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 2.Combining adjudicative 2.Combining adjudicative 2.Combining adjudicative 4.Non-adjudicative


5.Pre-dispute or pre-

2 3.Encouragement by 3.Encouragement by 3.Encouragement by

4.Non-adjudicative


5.Pre-dispute or pre- 4.Non-adjudicative


3 4.Non-adjudicative


5.Pre-dispute or pre- 5.Pre-dispute or pre- 2.Combining adjudicative 3.Encouragement by




60% 54% escalation processes…

63%

courts, tribunals…



39%

39%

escalation processes…

49% 52%





30%

4 6.Technology to enable 4.Non-adjudicative


6.Technology to enable 3.Encouragement by 2.Combining adjudicative

5 6.Technology to enable 1.Adjudicative dispute 6.Technology to enable 6.Technology to enable

6 1.Adjudicative dispute 1.Adjudicative dispute 1.Adjudicative dispute

7

faster,…

22% 32% faster,…



22%

faster,…

15% resolution methods…

12% faster,…

18% faster,…

19%




15%

Other

2%


Which of the following areas would most improve commercial dispute resolution?


(660)

3.Legislation or conventions that promote recognition and enforcement of settlements, including those reached in

mediation (222) 65.00%

1.Accreditation or certification systems for dispute resolution providers (135) 39.00%

2.Cost sanctions against parties for failing to try non-adjudicative processes (e.g. mediation or conciliation) before

litigation/arbitration. (112) 33.00%

4.Quality control and complaint mechanisms applicable to dispute resolution providers (90) 26.00%

5.Use of protocols promoting non-adjudicative processes before adjudicative processes (e.g. opt-out) (90) 26.00%


6. Rules governing third party funding (9) 3.00%

Other (2) 1.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 3.Legislation or 3.Legislation or 3.Legislation or 3.Legislation or 3.Legislation or

2 1.Accreditation or 2.Cost sanctions against 1.Accreditation or 1.Accreditation or 4.Quality control and

3 2.Cost sanctions against

4.Quality control and

1.Accreditation or 5.Use of protocols 2.Cost sanctions against 1. Accreditation or

2.Cost sanctions against

conventions that…

67% conventions that…




78%

certification systems…

50% parties…

46% certification systems…


44% complaint…

44%

parties…

33%

complaint…

33%

certification systems…

39% promoting…

33% parties…


33%

parties…

33%

4 5.Use of protocols 5.Use of protocols 4.Quality control and 5.Use of protocols 5.Use of protocols

5 4.Quality control and 2.Cost sanctions against 4.Quality control and

6

7

promoting…

17% promoting…

26% complaint…

31% promoting…

28% promoting…

11%

complaint…

21% parties…

30% complaint…

25%

6. Rules governing third…

2% 6. Rules governing third…

4% 6. Rules governing third…

3%

Other

2% Other

1%


Which stakeholders are likely to be most resistant to change in commercial dispute resolution practice?


(654)








Other (1) 0.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 3.Governments/ministries

3.Governments/ministries

3.Governments/ministries

2 1.Adjudicative Providers: 6.Parties (non-legal 3.Governments/ministries

3 6.Parties (non-legal 1.Adjudicative Providers: 1.Adjudicative Providers:

4 1.Adjudicative Providers: 1.Adjudicative Providers: 6.Parties (non-legal

2.External lawyers

67%

4.In-house lawyers

67%

of justice

54%

2.External lawyers

56%

of justice

56%

2.External lawyers

63% of justice

67%

judges and…

50%

2.External lawyers

44% personnel)

33% of justice

42%

2.External lawyers

56%

personnel)

17%

4.In-house lawyers

35% 4.In-house lawyers

28% judges and…

41% judges and…

30%

judges and…

28% judges and…

26%

4.In-house lawyers

28% personnel)

22%

5 6.Parties (non-legal 5.Non-Adjudicative




Providers: mediators

5.Non-Adjudicative


5.Non-Adjudicative


7

personnel)

22% 2% personnel)

15%

4.In-house lawyers

15%

17% 10% 11%

Other

1%

Session

3,

Question

4 – Cross

sorted

Results

Which stakeholders have the potential to be most influential in bringing about change in commercial dispute resolution practice?


(672)








Other (0) 0.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…



1.Adjudicative Providers: 1.Adjudicative Providers: 1.Adjudicative Providers:

2 1.Adjudicative Providers:

5.Non-Adjudicative


1.Adjudicative Providers: 3.Governments/ministries 3.Governments/ministries

of justice

50%

personnel)

50%

2.External lawyers

53% judges and…

69% judges and…

50% judges and…

63%

judges and…

33%

4.In-house lawyers

33%

33%

judges and…

44%

4.In-house lawyers

39% of justice

48% of justice

44%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

3 3.Governments/ministries 5.Non-Adjudicative


5.Non-Adjudicative



5.Non-Adjudicative






4.In-house lawyers

40% of justice

28% and…

45% and…

30%

of justice

35%

2.External lawyers

26%

and…

26%

2.External lawyers

23% personnel)

26%

and…

21% personnel)

13%

4.In-house lawyers

22%

2.External lawyers

19%

4.In-house lawyers

19%

6 6.Parties (non-legal 6.Parties (non-legal

personnel)

7% personnel)

11%


What words would you use to describe the most common impediments that keep parties from resolving their commercial

disputes?


Session 4



(136)




12.50%


(75) 55.15%




Who has the greatest responsibility for taking action to promote better access to justice in commercial dispute resolution?


(756)







Other (0) 0.00%


AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 1.Adjudicative Providers: 1.Adjudicative Providers: 3.Governments/ministries 3.Governments/ministries 3.Governments/ministries

2 3.Governments/ministries 3.Governments/ministries 1.Adjudicative Providers: 1.Adjudicative Providers: 1.Adjudicative Providers:

3

5.Non-Adjudicative


5.Non-Adjudicative


judges and…

83% judges and…

53% of justice

76% of justice

58% of justice

75%

of justice

61% of justice

45% judges and…

56% judges and…

53% judges and…

42%

4.In-house lawyers



29%

29%

36%

4.In-house lawyers

29%




5.Non-Adjudicative





6 6.Parties (non-legal 6.Parties (non-legal

17%

4.In-house lawyers

35% personnel)

9%

2.External lawyers


25%

25%

2.External lawyers

6% 17%

4.In-house lawyers

2% 4.In-house lawyers

19% personnel)

4%

personnel)

9% personnel)

14%


What is the most effective way to improve parties' understanding of their options resolving commercial disputes?


(768)

2.Education in business and/or law schools and the broader business community about adjudicative and non-

adjudicative dispute resolution options (202) 51.00%

5.Requiring parties to attempt non-adjudicative options (i.e., mediation or conciliation) before initiating litigation

or arbitration (161) 40.00%

1.Creating collaborative dispute resolution centres or hubs to promote awareness (160) 40.00%

3.Procedural requirements for all legal personnel and parties to declare they have considered non-adjudicative

dispute resolution options before initiating arbitration or litigation (154) 39.00%

4.Providing access to experts to guide parties in selecting the most appropriate dispute resolution process(es)

(91) 23.00%


Other (0) 0.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 2.Education in business 1.Creating collaborative 2.Education in business 2.Education in business 2.Education in business

2 3.Procedural requirements

5.Requiring parties to

5.Requiring parties to 1.Creating collaborative 5.Requiring parties to 3.Procedural requirements

3 1.Creating collaborative 3.Procedural requirements 3.Procedural requirements 3.Procedural requirements 5.Requiring parties to

and/or…

50% dispute resolution…

50% and/or…

60% and/or…

55% and/or…

75%

for all…

44%

attempt…

44%

attempt…


56% attempt…

43% for all…

42%

dispute resolution…

39% for all…

45% for all…

31% for all…

40% attempt…

33%

4 4.Providing access to 2.Education in business 5.Requiring parties to 1.Creating collaborative 1.Creating collaborative

5 4.Providing access to 4.Providing access to 4.Providing access to 4.Providing access to

experts…

22% and/or…

35% attempt…



29%

experts…

22% experts…

24% experts…

25% experts…

21%


To promote better access to justice for those involved in commercial disputes, where should policy makers, governments and

administrators focus their attention?


(744)

1.Legislation or conventions promoting recognition and enforcement of settlements including those reached in

mediation (235) 61.00%

of before adjudicative processes can be initiated (220) 57.00%

3.Pre-dispute or early stage case evaluation or assessment systems using third party advisors who will not be

involved in subsequent proceedings (163) 42.00%

5.Use of protocols promoting non-adjudicative processes (mediation or conciliation) before adjudicative processes

(85) 22.00%

2.Making non-adjudicative processes (mediation or conciliation) compulsory and/or a process parties can “opt-out”


4.Reducing pressures on the courts to make them more efficient and accessible (40) 10.00%

Other (1) 0.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 1.Legislation or

3.Pre-dispute or early

2.Making non-adjudicative 2.Making non-adjudicative 1.Legislation or 1.Legislation or

2 2.Making non-adjudicative 1.Legislation or 1.Legislation or 2.Making non-adjudicative 2.Making non-adjudicative

3 5.Use of protocols 3.Pre-dispute or early 3.Pre-dispute or early 3.Pre-dispute or early 3.Pre-dispute or early

conventions promoting…

67%

stage…

67%

processes (mediation…

68% processes (mediation…

67% conventions promoting…


59%

processes (mediation…





48%

promoting…

22% stage…

36% stage…

43% stage…

44% stage…

44%

4 4.Reducing pressures on 5.Use of protocols 4.Reducing pressures on 5.Use of protocols 5.Use of protocols

5 4.Reducing pressures on 5.Use of protocols 4.Reducing pressures on 4.Reducing pressures on

the…

6% promoting…

28% the…

21% promoting…

23% promoting…

26%

the…

9% promoting…

12% the…

8% the…

22%


2.Demand for increased efficiency of dispute resolution processes, including through technology. (238) 61.00%

Which of the following will have the most significant impact on future policy-making in commercial dispute resolution?


(738)

1.Demand for certainty and enforceability of outcomes (231) 60.00%

6.Demand for processes that allow parties to represent themselves, without lawyers (85) 22.00%

5.Demand for increased uniformity and standardisation (84) 22.00%

4.Demand for increased transparency (75) 19.00%

3.Demand for increased rights of appeal/oversight of adjudicative providers (25) 6.00%


Other (0) 0.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 2.Demand for increased 1.Demand for certainty 1.Demand for certainty 2.Demand for increased 1.Demand for certainty

2 1.Demand for certainty

4.Demand for increased

6.Demand for processes

2.Demand for increased 2.Demand for increased 1.Demand for certainty 2.Demand for increased

3 5.Demand for increased 4.Demand for increased 5.Demand for increased 6.Demand for processes 4.Demand for increased

efficiency…

50% and…

68% and…

64% efficiency…

65% and…

83%

and…

33%

transparency

33%

that…

33%

efficiency…

67% efficiency…

62% and…

60% efficiency…

71%

uniformity…

28% transparency

29% uniformity…

29% that…

29% transparency

21%

4 3.Demand for increased 5.Demand for increased 6.Demand for processes 5.Demand for increased 6.Demand for processes

5 6.Demand for processes 4.Demand for increased 4.Demand for increased 5.Demand for increased

6 3.Demand for increased 3.Demand for increased 3.Demand for increased

rights…

22% uniformity…

24% that…

22% uniformity…

22% that…

17%

that…

7% transparency

18% transparency

17% uniformity…

8%

rights…

6% rights…

4% rights…

7%


What innovations/trends are going to have the most significant influence on the future of commercial dispute resolution?


(726)

3.Greater emphasis on collaborative instead of adversarial processes for resolving disputes (214) 56.00%

1.Changes in corporate attitudes to conflict prevention (160) 42.00%

2.Enhanced understanding regarding how people behave and resolve conflict (e.g. from brain and social sciences)

(135) 35.00%

5.Harmonisation of international laws and standards for dispute resolution systems (95) 25.00%

6.Technological innovation (e.g. on-line dispute resolution) (93) 24.00%


4.Greater emphasis on personal wellbeing and stress reduction of parties (29) 8.00%

Other (0) 0.00%

AVG

Rank

Party (user of

dispute…


lawyer…

Adjudicative


Non-Adjudicative

Provider: A

conciliator,…

Influencer: A

researcher,

educator,…

1 3.Greater emphasis on 3.Greater emphasis on 3.Greater emphasis on 3.Greater emphasis on 3.Greater emphasis on

2 1.Changes in corporate 1.Changes in corporate 2.Enhanced understanding 1.Changes in corporate 1. Changes in corporate

2.Enhanced understanding

3 5.Harmonisation of 5.Harmonisation of 1.Changes in corporate 2.Enhanced understanding 6.Technological innovation

collaborative…

67% collaborative…




74%

attitudes…

44% attitudes…

51% regarding how…

56% attitudes…

44% attitudes…

41%

regarding how…

41%

international laws…

39% international laws…

36% attitudes…


35% (e.g. on-line…

37%

4 2.Enhanced understanding 2.Enhanced understanding 5.Harmonisation of 6.Technological innovation 4.Greater emphasis on

5 6.Technological innovation 6.Technological innovation 6.Technological innovation 5.Harmonisation of

6 4.Greater emphasis on 4.Greater emphasis on 4.Greater emphasis on

regarding how…




29% personal…

7%

(e.g. on-line…




25%

personal…

4% personal…

7% personal…

10%



What words would you use to describe the changes to commercial dispute resolution which should be focused on in the

future?


Documents

LOCAL VOTING RESULTS - Global Pound Conversation...LOCAL VOTING RESULTS . 2 CHANDIGARH May 12, 2017 . 3 All of the data generated during Global Pound Conference (GPC) events belongs