Local Government Reform ProjectLocal Government Reform ProjectWA WA E - Government SystemE - Government System

LOCAL GLOCAL GOVERNMENT EFFICIOVERNMENT EFFICIEENCYNCYAND E – GOVERNMENTAND E – GOVERNMENT

COMPREHENSIVE INTEGRATION – interactive information systemCOMPREHENSIVE INTEGRATION – interactive information system

STREAMLINE FUNCTIONS – organizational capacitySTREAMLINE FUNCTIONS – organizational capacity

ENHANCED COMMUNICATION – opens new possibilitiesENHANCED COMMUNICATION – opens new possibilities

ACCESS TO SERVICES – citizens and investors ACCESS TO SERVICES – citizens and investors

INCREASE INVESTMENT – easy and fast functions for businessesINCREASE INVESTMENT – easy and fast functions for businesses

DEMDEMOCRACY, LOCAL GOVERNMENT OCRACY, LOCAL GOVERNMENT AND E - GOVERNMENTAND E - GOVERNMENT

REAL TIME REAL TIME PRESENTATIONPRESENTATION;; legal framework, decisions,legal framework, decisions, regulations, regulations, budgets, projects, functions and servicesbudgets, projects, functions and services

CITIZEN CITIZEN PARTICIPATIONPARTICIPATION;; ideas, solutions and projects, ideas, solutions and projects, identifying priorities for the budget; andidentifying priorities for the budget; and enhancing decision-making concerningenhancing decision-making concerning

local economic developmentlocal economic development

EVALUATION OF LOCAL GOVERNMENT BY CITIZENS; EVALUATION OF LOCAL GOVERNMENT BY CITIZENS; targeting the local government’s activities targeting the local government’s activities and processes of the plan implementationand processes of the plan implementation during the mandateduring the mandate

THREE KEY FUNCTIONS OF THE THREE KEY FUNCTIONS OF THE E – GOVERNMENT SYSTEME – GOVERNMENT SYSTEM::11. . ORGANIZATIONAL ORGANIZATIONAL 2. BUSINESS SERVICES 2. BUSINESS SERVICES 3. MANAGERIAL AND DEVELOPMENT 3. MANAGERIAL AND DEVELOPMENT

LOCAL GOVERNMENT AND MARKETS LOCAL GOVERNMENT AND MARKETS

• Economic conditions • Company branches and databases in the

area• Potential for Investment and

resources • Projects • Budget • One Stop Shop • Statutes, decisions• Other levels of government

WA E - GOVERNMENT - APPLICATIONWA E - GOVERNMENT - APPLICATION

WA server applicationWA server application WA server applicationWA server application

WA INTERnetWA INTERnetsystemsystem

WA INTERnetWA INTERnetsystemsystem

WA INTRAnetWA INTRAnetsystemsystem

WA INTRAnetWA INTRAnetsystemsystem

Direct multi-channelDirect multi-channelcommunication transfercommunication transfer

Direct multi-channelDirect multi-channelcommunication transfercommunication transfer

Administrative transfer Administrative transfer systemsystem

Administrative transfer Administrative transfer systemsystem

Automatic transferAutomatic transfersystemsystem

Automatic transferAutomatic transfersystemsystem

Hierarchical systemHierarchical systemdatabasedatabase

Hierarchical systemHierarchical systemdatabasedatabase

WA client WA client applicationapplicationWA client WA client applicationapplication

E-GOVERNMEE-GOVERNMENNT DEVELOPMENTT DEVELOPMENT

MODULESMODULES

FinancesFinances Expert systemsExpert systemsDecision-makingDecision-making

GISGIS

E-GOVERNMENT E-GOVERNMENT ORGANIZATIONALORGANIZATIONAL

E- GOVERNMENT SYSTEME- GOVERNMENT SYSTEMSS

1.1. Internal operation Internal operation

2.2. Services to citizens Services to citizens

3.3. Citizen Citizen participationparticipation

Sub M

Pododjel

Sub M

Pododjel

Sub M

Pododjel

Sub M

Pododjel

RM RM RM RM RM RM RMRM RM RM RM RM RM RM RM RM RM RM RM

Sub M

Department M

ODJEL

Department M

ODJEL

Hi level monitoring

PROČELNIŠTVO 2

Hi level Monitoring

PROČELNIŠTVO 3

Hi level Monitoring

PROČELNIŠTVO

General Monitoring

UPRAVA GRADA

SUSTAV ZA UNUTRAŠNJE POSLOVANJE UPRAVE

GRADSKO VIJEĆE

1. INTERNAL OPERATION SYSTEM 1. INTERNAL OPERATION SYSTEM

New Paradigm of theNew Paradigm of the E - Government System E - Government System New Paradigm of theNew Paradigm of the E - Government System E - Government System

Objective measure of efficiencyObjective measure of efficiency

Fast and easy access for all users Fast and easy access for all users

Objective individual identification Objective individual identification

Transparency of all processesTransparency of all processes

2. SYSTEM SUPPORTING 2. SYSTEM SUPPORTING OPERATIONS WITH CITIZENSOPERATIONS WITH CITIZENS

DIRECT ACCESS TO THE WORKPLACEDIRECT ACCESS TO THE WORKPLACE

ONE STOP SHOP ONE STOP SHOP

ONE STOP SHOP ONE STOP SHOP

ApplicationApplication

First organizationFirst organization Second organizationSecond organization Third organizationThird organization Fourth organizationFourth organization

CITIZENSCITIZENS

3. CITIZEN MANAGERIAL SYSTEM3. CITIZEN MANAGERIAL SYSTEM

SYSTEM OF ONGOING CONFERENCES – researching SYSTEM OF ONGOING CONFERENCES – researching citizens needscitizens needs

and development planningand development planning SURVEY SYSTEM – documenting citizens’ opinions SURVEY SYSTEM – documenting citizens’ opinions

BUDGET SYSTEM – dynamic budget planningBUDGET SYSTEM – dynamic budget planning

PROJECT PRESENTATION SYSTEM – project planning PROJECT PRESENTATION SYSTEM – project planning

DailyDaily DailyDaily StrategicStrategic StrategicStrategic

MManagement anagement –– governance functionsgovernance functions

Administration - working Administration - working processes processes

ServicesServices - - functionsfunctions

Public relations Public relations

OrganizationalOrganizational

Strategic developmentStrategic development

Management of Management of democratization processesdemocratization processes

USUSEE OF E OF E -- GOVGOVERNMENTERNMENT SYSTEM SYSTEM

DIGITAL SIGNITURE:DIGITAL SIGNITURE:

Complete bComplete buussiinesnesss transactions transactions

VotVoting ing system system

USAID’s LGRP E - GUSAID’s LGRP E - Government overnment SSystemystem IImplemented mplemented in 58 in 58 LLocal ocal GGovernments, 4 Counties:overnments, 4 Counties:

Zagrebačka CountyZagrebačka CountyVukovarsko srijemska CountyVukovarsko srijemska CountyGoransko primorska CountyGoransko primorska CountyPožeško slavonska CountyPožeško slavonska County

WA EWA E - - GOVERNMENT SYSTEM GOVERNMENT SYSTEM IMPLEMENTEDIMPLEMENTED

WA E-GOVERNMENT SYSTEM INWA E-GOVERNMENT SYSTEM IN CROATIACROATIA

0

500.000

1.000.000

1.500.000

2.000.000

2.500.000

3.000.000

1 2

Series1

Series2

E - government system functioning in 58 Local Governments with total E - government system functioning in 58 Local Governments with total population of 1.551.877 personspopulation of 1.551.877 persons

COUNTIES + LOCAL GOVERNMENTSCOUNTIES + LOCAL GOVERNMENTS = = SSYNERGYYNERGY

Cooperation of County and Local GovernmentsCooperation of County and Local Governments

Organization of common systems; ONE STOP SHOPOrganization of common systems; ONE STOP SHOP

Simple technical functionality of the system Simple technical functionality of the system

Simplified technical maintenance and support of the systemSimplified technical maintenance and support of the system

Easier education of users of the eEasier education of users of the e -- government systemgovernment system

Lower cost of system use – divided by all local governments Lower cost of system use – divided by all local governments

E - Government Use Among E - Government Use Among Local Governments in CroatiaLocal Governments in Croatia

(541 Local Governments) (541 Local Governments) May 12, 2006.May 12, 2006.

Local governments officialy present on Internet?

Business information provided trough Internet; business conditions and databases?

Interactive services delivery; One Stop Shop, or directly through departments?

Features to enhance Democracy; (Council/Assembly- citizens, plans and development) ?

Intranet organizational system?

Use of the Internet – Local Governments

0

50

100

150

200

250

300

1 2

Prisustni

Odsutni

Officially present 50,3 % 272 Local GovernmentsOfficially present 50,3 % 272 Local Governments

Not present 49,7 % 269 Local GovernmentsNot present 49,7 % 269 Local Governments

Information on Businesses Provided Through the Internet

Provided Provided 19 % 19 % 103 Local Governments 103 Local Governments

Do not provide 81Do not provide 81 % 438 Local Governments% 438 Local Governments

T infor

Bez info

Interactive Services

0

100

200

300

400

500

600

1 2

Usluge

Bez usluga

Provide 9,4 % 51 Local Governments (LGRP)Provide 9,4 % 51 Local Governments (LGRP)

Do not provide 90,6 % 490 Local GovernmentsDo not provide 90,6 % 490 Local Governments

Features to Enhance Democracy

0

50

100

150

200

250

300

350

400

450

500

1 2

Dem sus.

Bez

Provide 15,9 % 86 Provide 15,9 % 86 LLocal ocal GGovernments (55 LGRP)overnments (55 LGRP)

DoDo not not provide 84,1 % 455 L provide 84,1 % 455 Local ocal GGovernmentsovernments

Intranet Organizational System

0

50

100

150

200

250

300

350

400

450

500

1 2

Org sus

Bez sus

Provide 10 % 54 Local Governments (LGRP)Provide 10 % 54 Local Governments (LGRP)

Do not provide 90 % 487 Local GovernmentsDo not provide 90 % 487 Local Governments