1

Terri Denise Taylor July, 2016

OSU Health Plan, Inc. Fiscal Year Licensed Massage Therapist

Contracting Cycle Time Reduction

Six Sigma Green Belt Project Final Tollgate Presentation

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Define Phase Charter signed via champion: Stefanie Morrow

Start date: April 5, 2016 with compliance standards checks and 8 executed LMT contracts prior to July 1st.

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Measure Phase

Outcome Measure: Contractor contract execution cycle reduction time to total cycle time of >30 days by 6/30/16.

Process Measure: Compliance standards verified and contracts execution time reduction, execution cycle reduction time to total cycle time of >30 days with completion by 6/30/16.

FY ’16 CheckSheet Tallies Sum wrong email address

health assessment delay 1 1 background check delay 1111111111 10 professional licensure delay

malpractice insurance delay 11111 5 receipt after deadline 111111111 9 follow up required 1 1 Unplanned resignation 1111 4

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Analyze Phase

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Improve Phase Best Solutions: contract in phases, use spreadsheet for tracking, engage decision makers for approvals.

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Tracking spreadsheet 5 10 3 18Agenda based meetings 10 1 5 16Engage decision makers 10 10 10 30

Implementation Plan Description

Responsible Status Tentative/Final Completion Date

Champion approval Denise Taylor; Stefanie Morrow Complete 04/04/2016 Current process & proposed

discussion and approval Denise Taylor; Stefanie Morrow Complete 4/12/2016

Champion phase update & input Denise Taylor; Stefanie Morrow Complete 4/18/2016 Pre-phase Meeting with contract

review; and compliance agreements Team Complete 4/27/2016

Contract revisions, compliance standards communication creation

Denise Taylor Complete 4/28/2016

Launch Denise Taylor Complete 4/29/2016 Completion Team Complete 5/10/2016 Wrap up Team Complete 5/13/2016

Contracting Fiscal year

total days for contract cycle

Number of contracts

Days per contract

Hours per contract

Goal Hours: 30% cycle time reduction

Goal Days: reduction by 30%

Contracting cycle hard costs

Project ROI

15-16 82 9 9.11 218.67 $5,000.91actual 16 - 17 6 8 0.75 18.00 153.07 6.38 $411.66

$4,589.25

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Control Phase

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End