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Concept of Operations Document for the

Labor Market Information (LMI)Internet Delivery System (IDS)

August 4, 2000

Prepared for: Tim Norris, LMI-RFP CoordinatorLMEA BranchWashington State Employment Security DepartmentP.O. Box 9046Olympia, WA 98507-9046

Prepared by: Logicon, Inc. 2150 River Plaza Drive, Suite 255Sacramento, California 95833(916) 567-9995

SAC000804-01

LMI Internet CONOPS SAC000804-01

August 4, 2000 i


TABLE OF CONTENTS1 Scope........................................................................................................................ 1

1.1 Document Overview...............................................................................................1

1.2 Background............................................................................................................1

1.3 System Overview...................................................................................................2

2 Referenced Documents.............................................................................................6

3 Current Situation........................................................................................................7

3.1 Background, Objectives, and Scope......................................................................7

3.2 Operational Policies and Constraints.....................................................................8

3.2.1 Data Management...........................................................................................8

3.2.2 Security Constraints.........................................................................................8

3.2.3 Available Resources........................................................................................9

3.2.4 System Implementation Considerations..........................................................9

3.3 Description of Current Systems............................................................................10

3.3.1 Existing LMI Delivery Systems......................................................................10

3.3.2 LMI Delivery Processes.................................................................................12

3.4 Modes of Operation for the Current System........................................................21

3.5 User Classes and Other Involved Personnel.......................................................21

3.5.1 Organizational Structure................................................................................21

3.5.2 Profiles of User Classes................................................................................22

3.5.3 Interaction Among User Classes...................................................................23

3.5.4 Other Involved Personnel..............................................................................24

3.6 Support Environment for the Current Systems....................................................25

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3.6.1 CD-ROM and Client/Server Applications.......................................................25

3.6.2 State LMI Web Sites and Web Applications..................................................25

4 Justification and Nature of Proposed Changes and New Features.........................26

4.1 Justification for Changes......................................................................................27

4.1.1 LMI ACCESSS Limitations.............................................................................27

4.1.2 Additional Limitations.....................................................................................28

4.2 Description of Desired Changes...........................................................................29

4.2.1 Internet Access..............................................................................................29

4.2.2 Expanded Capabilities...................................................................................29

4.2.3 User-friendly Interface...................................................................................29

4.2.4 ADA Requirements........................................................................................30

4.2.5 Maintainability................................................................................................30

4.2.6 Adaptability, Extensibility, and Scalability......................................................30

4.3 Priorities Among Changes....................................................................................31

4.4 Assumptions and Constraints...............................................................................31

4.4.1 Assumptions..................................................................................................31

4.4.2 Constraints.....................................................................................................32

5 Concept for the Proposed System...........................................................................33

5.1 Background, Objectives, and Scope....................................................................33

5.2 Operational Policies and Constraints...................................................................34

5.2.1 User Constraints............................................................................................34

5.2.2 Data Constraints............................................................................................35

5.2.3 Deployment and Hardware Constraints.........................................................36

5.2.4 Funding Constraints.......................................................................................36

5.3 Description of the Proposed System....................................................................37

5.3.1 System Architecture.......................................................................................37

5.3.2 Web Pages....................................................................................................39

5.3.3 Data Management.........................................................................................41

5.3.4 System Interfaces..........................................................................................42

5.3.5 System Features............................................................................................44

5.3.6 Performance Characteristics.........................................................................48

5.4 Mode of Operation...............................................................................................48

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5.5 User Classes and Other Involved Personnel.......................................................49

5.5.1 Organizational Structure................................................................................49

5.5.2 Profiles of User Classes................................................................................50

5.5.3 Interaction Among User Classes...................................................................52

5.5.4 Other Involved Personnel..............................................................................52

5.6 Support Environment............................................................................................54

5.6.1 Initial Deployment..........................................................................................54

5.6.2 Routine Maintenance.....................................................................................55

5.6.3 User Support..................................................................................................55

5.6.4 Software Maintenance...................................................................................56

5.6.5 Modifications and Enhancements..................................................................56

5.6.6 Software Updates and Bug Fixes..................................................................57

6 Operational Scenarios for the Proposed System....................................................59

6.1 State LMI Web Pages..........................................................................................59

6.1.1 Identify User Type..........................................................................................60

6.1.2 View General LMI Information.......................................................................60

6.1.3 View Personal Home Page............................................................................63

6.1.4 Modify User Profile........................................................................................63

6.1.5 Search For Information..................................................................................64

6.2 Data Browsing Tools............................................................................................65

6.2.1 View Local Area Profile..................................................................................66

6.2.2 View Occupational Information......................................................................68

6.2.3 View Industry Information..............................................................................69

6.2.4 View Employer Information............................................................................70

6.2.5 View Training Information..............................................................................71

6.2.6 Compare Occupations...................................................................................72

6.2.7 Compare Locations........................................................................................73

6.2.8 Compare Industries.......................................................................................74

6.3 Career Tools........................................................................................................75

6.3.1 Search for Job Openings...............................................................................76

6.3.2 Occupations by Skills and Interests...............................................................76

6.3.3 Occupations Similar to Current......................................................................77

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6.4 Data Analysis Tools..............................................................................................78

6.4.1 Display Data Set............................................................................................79

6.4.2 Display Drilldown Table.................................................................................79

6.4.3 Display Pivot Table........................................................................................80

6.5 Web Site Management Tools...............................................................................81

6.5.1 Modify Common Module................................................................................82

6.5.2 Create or Modify Content Module..................................................................83

6.5.3 Modify State LMI Web Pages........................................................................83

6.5.4 Manage Tool Settings....................................................................................84

6.5.5 Manage User Profile Options.........................................................................84

6.5.6 Manage Restricted User Login Accounts......................................................85

6.5.7 View Web Site Statistics................................................................................85

6.5.8 Provide Alternate Message When Web Site Is Not Available........................85

6.5.9 Manage Backup Servers...............................................................................85

6.6 Data Management Tools......................................................................................86

6.6.1 Import Data....................................................................................................86

6.6.2 Manage Data Import Settings........................................................................87

6.6.3 Set Restriction on Data Access.....................................................................87

7 Summary of Impacts................................................................................................88

7.1 Operational Impacts.............................................................................................88

7.2 Organizational Impacts.........................................................................................88

7.3 Impacts During Development...............................................................................88

8 Analysis of the Proposed System............................................................................89

8.1 Summary of Improvements..................................................................................89

8.2 Disadvantages and Limitations............................................................................89

8.3 Alternatives and Tradeoffs Considered................................................................90

9 Glossary.................................................................................................................. 91

TABLES AND FIGURES

Table 3.1 - LMI ACCESS Application Modules..............................................................11

Table 5.1 - Example Element Library Items...................................................................41

Table 9.1 - Acronyms.....................................................................................................91

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Table 9.2 - Terms and Definitions..................................................................................92

Figure 1.1 - LMI IDS Block Diagram................................................................................4

Figure 1.2 - Functional Overview.....................................................................................5

Figure 3.1 - Data Flow/Process Diagram Key................................................................13

Figure 3.2 - Local LMI Delivery Process........................................................................14

Figure 3.3 - Passive Internet LMI Delivery Process.......................................................15

Figure 3.4 - Interactive Internet LMI Delivery Process...................................................16

Figure 3.5 - LMI Database Update Process...................................................................18

Figure 3.6 - Job bank Interface Process........................................................................19

Figure 3.7 - Occupational and Career Tools Delivery Process......................................20

Figure 3.8 - Interactions Among User Classes..............................................................24

Figure 5.1 - LMI IDS Architecture...................................................................................38

Figure 5.2 - LMI IDS Web Site Layout...........................................................................40

Figure 5.3 - LMI IDS Web Page Layout.........................................................................40

Figure 5.4 - LMI IDS System Interfaces.........................................................................43

Figure 5.5 - Organizational Structure.............................................................................49

Figure 5.6 - Interactions Among User Classes..............................................................53

Figure 5.7 - Support Process.........................................................................................58

Figure 6.1 - State LMI Web Pages Use Cases..............................................................59

Figure 6.2 - Data Browsing Tools Use Cases................................................................65

Figure 6.3 - Career Tools Use Cases............................................................................75

Figure 6.4 - Data Analysis Tools Use Cases.................................................................78

Figure 6.5 - Web Site Management Tools Use Cases...................................................81

Figure 6.6 - Data Management Tools Use Cases..........................................................86

Appendix A - Traceability Matrixes

Table A1 - Problems/Change Matrix..............................................................................A1

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1 Scope

1.1 Document OverviewThis Concept of Operations Document (CONOPS) represents the proposed solution for the LMI ACCESS Internet Transition Evaluation project. This CONOPS describes the mission of the Labor Market Information (LMI) Internet Delivery System (IDS) and it's operational environment. It also describes the functions and characteristics of the computer systems within the overall system.

This CONOPS was developed using IEEE Std 1362-1998, IEEE Guide for Information Technology - System Definition - Concept of Operations. The format has been customized to accommodate the LMI ACCESS Internet Transition Evaluation project and is based upon the Draft Concept of Operations Document for the LMI ACCESS/ALMIS Internet Application, dated April 16, 1999, prepared by the LMI ACCESS/ALMIS Internet Workgroup.

The intended audience for this document includes representatives of the LMI ACCESS Consortium (the consortium of states sponsoring this project) and prospective contractors who will assist in designing and implementing this Internet system.

1.2 BackgroundThroughout the nation, state LMI programs participate in nationwide programs sponsored and funded by the Bureau of Labor Statistics (BLS) and Employment and Training Administration (ETA). These programs are designed to collect data about employment, industries, firms, workers, occupations, wages, hours, economic growth and decline and the functioning of the labor market for the state wide and sub-state areas. Further, LMI programs provide timely, accurate, state, regional and local labor market information to internal and external customers. This includes supporting the federal mandate to provide labor market information to meet the needs of One Stop Career Center customers. State LMI programs may also provide additional services such as detailed occupational information and local job openings.

The critical need to make LMI available for labor exchange, economic development, and public policy decision making was established by the ALMIS vision (America’s Labor Market Information System) and reinforced by the enactment of the Workforce Investment Act (WIA). ALMIS envisions a labor market information program that provides customers with the information and value-added services necessary to allow them to exercise “informed choice” in their workforce-related decision making.

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The ALMIS concept represents the interrelated systems of national, state and local labor market information as it applies to the nationwide employment and training system and the economy as a whole. ALMIS originally focused on serving the information needs of six clusters of customers: individuals (job seekers), employers, intermediaries/counselors, economic developers, education and training providers, and planners and policy makers. ALMIS has since become the primary repository of state and local LMI data and is used by internal state LMI analysts as well as external customers.

One aspect of the ALMIS vision is an LMI database (also known as ALMIS). Each state maintains an ALMIS database with state wide and regional information as well as some national BLS data. Most of the Consortium states currently provide access to ALMIS data using a CD based product called LMI ACCESS. Developed and maintained by Geographic Solutions Inc., LMI ACCESS can be deployed as a stand-alone application or as a client/server application over an internal network. The LMI ACCESS application has been customized for each state to include state unique graphics and regional maps and to accommodate different levels of detail and other minor variations in data contained in each state's ALMIS database.

The CD-ROM and client/server versions of LMI ACCESS provide employers and job seekers access to data contained in an ALMIS database through computers located at regional service centers. LMI Analysts also use the LMI ACCESS application to access and export ALMIS database tables. The individual states maintain the LMI ACCESS ALMIS database using Geographic Solutions' ALMIS Database Administrator application. Geographic Solutions is the sole source for maintenance and enhancement of the LMI ACCESS application.

Each Consortium state currently maintains an LMI web site containing press releases, publications, and LMI data highlights. Some states also have existing web applications that allow users to view data from their ALMIS database interactively using a web browser. Many of these web applications are Geographic Solutions products based on the LMI ACCESS application. Web-based occupational and career exploration tools and interfaces to state and national job banks are also provided by some states as part of their LMI web site or as part of another state agency's web site.

1.3 System OverviewThe LMI IDS will provide an integrated web application that Consortium states can use to serve both internal and external customers. The LMI IDS will be flexible, easy to manage and maintain, allow additional features to be added without significant changes to the core system, and will be scalable to accommodate increased user load. Each Consortium state will be able to customize the LMI IDS to meet their individual needs by enabling or disabling specific features. The LMI IDS will use state unique maps and graphics and will accommodate variations in each state's implementation of the ALMIS database standard.

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The LMI IDS will provide static reports and publications and will link labor market information contained in the ALMIS database with data contained in other state and national databases including automated labor exchange services such as America's Job Bank and other state run job banks and the United States Department of Labor Occupational Network (O*NET) database. A diagram of the LMI IDS concept is depicted in Figure 1.1.

The LMI IDS will provide customer access to ALMIS and other LMI related data over the Internet via a web browser through a single web site for each state. An overview of the major functions is shown in Figure 1.2. The LMI IDS will provide four primary services:

State LMI Web Pages - web pages containing articles, tables, and graphs with hyperlinks that provide access to static reports, web-based interactive tools, and related web sites.

Data Browsing Tools - interactive web interface providing access to LMI and related data using easily understandable menus and forms to select the data and hyperlinks to display related data.

Career Tools - interactive web interface providing career exploration, job search, and other tools of interest to persons looking for a job or considering a career change using easily understandable menus and forms.

Data Analysis Tools - interactive web interface that allows more advanced users to access LMI statistics and to analyze those statistics using drill down and pivot tables.

The LMI IDS will also provide web-based administrative tools (Web Site Management Tools and Data Management Tools) to allow system administrators to manage web site content, application settings, and source data.

The principle customers of the LMI IDS will be Employers and Job Seekers. Other external customers include academics, economists, and other advanced LMI data users requiring specific ALMIS database information as well as other less sophisticated LMI data consumers requiring access to LMI publications and monthly reports. The LMI IDS will also serve internal customers, such as LMI data analysts, using a secure Internet connection. System administrators, such as web site and data managers, will use web-based tools to manage LMI IDS content and application settings and will have the ability to control public access to sensitive data.

The LMI IDS may be deployed to a state or contractor facility to support a single state or may be deployed to a centralized facility to support several states. Local technical support requirements will be minimized. The Consortium will be able to easily add additional features to the LMI IDS using in-house or contractor resources.

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Figure 1.1 - LMI IDS Block Diagram

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Figure 1.2 - Functional Overview

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2 Referenced DocumentsThe following documents were referenced in developing this CONOPS:

[1] Draft Concept of Operation Document for the LMI ACCESS/ALMIS Internet Application, April 16, 1999, LMI ACCESS/ALMIS Internet Workgroup

[2] IEEE Std 1392-1998, IEEE Guide for Information Technology - System Definition - Concept of Operations (ConOps) Document, March 19, 1998, Institute of Electrical and Electronics Engineers, Inc.

[3] LMI ACCESS Internet Transition Evaluation Best Practices Analysis, February 23, 2000, Logicon, Inc., SAC000223-02

[4] LMI ACCESS Internet Transition Evaluation Current Situation Analysis, January 26, 2000, Logicon, Inc., SAC000125-07

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3 Current Situation

3.1 Background, Objectives, and ScopeCurrently individual states deliver state and local LMI data in a range of formats in varying levels of detail. Delivery methods include printed products, stand-alone and client/server applications, and state LMI web sites. Some states have also implemented interactive web-based LMI applications. Customers interested in reviewing local LMI for more than one state are forced to adapt to the varying formats and delivery systems to receive and compare the information. More sophisticated LMI data consumers such as academics, economists, and some state LMI analysts must extract data tables from available sources and perform their analysis using additional software tools such as database or spreadsheet applications.

In addition to web-based LMI data delivery, some states have made career exploration and job search tools available over the Internet. The career exploration tools use a specialized occupational database with career attributes and, in most cases, limited LMI data. Job search tools access state or national job banks, such as America's Job Bank, to locate job openings in a local area. Other job search tools include resume writers and employer databases. At least one state has integrated job listings into their LMI web site, listing job openings side-by-side with local area LMI data.

Several counties and metropolitan areas across the country have implemented their own web-based applications that include LMI data delivery. Some of these applications use state collected data stored in an ALMIS standard database while others use data collected by an independent contractor.

At the national level, a suite of Internet applications called America's Career Kit has been developed by the US Department of Labor. America's Career Kit is a series of complimentary web sites that include America's Job Bank, America's Learning Exchange, and America's Career InfoNet. America's Career InfoNet provides access to high level national and state LMI data and includes some regional data.

The purpose of the LMI IDS is to make labor market information widely available using an Internet based, customer friendly, front end to a datamart containing ALMIS standard LMI data and related information. The system will be easily adaptable to meet the unique needs of each Consortium state and will use LMI data currently maintained by each state in the form of an ALMIS standard database. Implementation of a common LMI IDS across multiple states will result in a more consistent approach to the delivery of state-specific LMI and related services over the World Wide Web. This will allow easy access to LMI data for a wide variety of customers across all Consortium states and provide better service at a lower cost than if each state were to implement a web-based system independently.

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3.2 Operational Policies and Constraints

3.2.1 Data ManagementConsortium states currently maintain LMI data in an ALMIS standard database for distribution with the LMI ACCESS application. Most states use the Geographic Solutions ALMIS Database Administrator application to import data from various sources. However, the level of detail and types of data maintained in the ALMIS database varies from state to state. Many states do not load sensitive data into their LMI ACCESS database. Some data elements, industry data for example, may be maintained to varying levels of detail (i.e. two-digit vs. three-digit SIC code).

Each state has established different area categories such as state wide, county, region and metropolitan statistical area. Different statistics are maintained to different levels. For example, a state may maintain industry unemployment statistics to the state wide, regional, and county level, while another statistic, such as occupational wages, may only be maintained to the statewide level.

Updates to the ALMIS database are commonly performed via Remote Data Transfer. Remote data transfer is commonly accomplished using FTP over the Internet. Table data is dumped into a delimited text file, which is sent to the remote site where it is loaded into the destination database using bulk copy or another import application (such as ALMIS Database Administrator).

ALMIS data from state LMI web sites is commonly made available in the form of HTML pages, PDF files, Microsoft Word documents, Microsoft Excel spreadsheets, and images of paper reports. Many of these files are generated by hand in the form of a paper reports, that may or may not be reformatted for display on the state web site. Some states have incorporated tools and applications that allow them to generate these files directly from an ALMIS database.

3.2.2 Security ConstraintsCertain ALMIS database tables and records may be considered sensitive and should not be made widely available to the public. The LMI ACCESS application uses a special field added to specific tables to indicate data that must be suppressed. The LMI ACCESS administration module allows the system administrator to control access to sensitive data. The administration module also allows the system administrator to control access to specific options within the LMI ACCESS application, thereby controlling access to the data contained within those options. However, many states simply do not include sensitive data in their LMI ACCESS database.

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3.2.3 Available ResourcesMost of the Consortium states have limited technical resources. Some states are willing to add some additional hardware to support expanded LMI Internet capabilities while others would rather use common state resources or contract out to a hosting service. Most states would like to continue using existing state personnel for technical support with training requirements kept to a minimum.

Most of the interactive web-based LMI applications currently in use by Consortium states are contractor developed and maintained. However, hosting and database management is still performed locally by each state. At least one state has developed an interactive LMI web site internally. However, significant technical resources are required to maintain this application and the state is reliant on a limited number of personnel with core application skills. All states face the problem of retaining qualified personnel due to the high commercial demand for skilled information technology professionals.

Some states have also expressed concern about the resources required to support specific LMI functions such as maintaining and distributing ALMIS data and responding to specific data requests from customers.

3.2.4 System Implementation ConsiderationsThe individual Consortium states have not implemented LMI ACCESS concurrently. Consequently, implementation of LMI ACCESS has been a long process and some states have yet to put LMI ACCESS to widespread use. This is due in part to specific states desiring to reduce risk by letting other states take the lead on implementation. In other cases, states did not have the resources available to support early implementation.

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3.3 Description of Current Systems

3.3.1 Existing LMI Delivery Systems

3.3.1.1 CD-ROM and Client/Server LMI Delivery

In late 1997, in order to provide a consistent delivery method for local LMI, eighteen states joined together in a consortium to develop a common front end to the ALMIS database (there are now seventeen states in the LMI ACCESS Consortium). The delivery modes of choice were kiosks and, ultimately, client/server delivery systems within Job Service or One Stop Career Center facilities. The Consortium named the application they were designing “LMI ACCESS,” although each state selected its own unique screen name, acronym, and “splash screen.” The Consortium selected a vendor, Geographic Solutions, which had developed a kiosk based product for one state using an ALMIS standard database as the source, and had subsequently developed a similar client/server application for another state. The vendor proceeded to modify the application for the remaining states. The standalone and client/server versions of LMI ACCESS are distributed to local One-Stop Career Centers on CD-ROM.

The LMI ACCESS application consists of four separate modules, each of which is a separate application. These applications were written in FoxPro and use a FoxPro database for the standalone version and either an Oracle or a Microsoft SQL Server database for the client/server version. A description of each module is provided in Table 3.1.

Consortium states have also implemented several different CD based products that allow the job seeker to explore career options based on their skills and interests. Several states have a Career Information System (CIS) product developed in partnership with the University of Oregon. CIS provides occupational information for the specific state, educational and financial aid opportunities within the state, job search information, and career assessment tools. Another family of occupational assessment tools used by several states is based on the United States Department of Labor Occupational Information Network (O*NET) database. These applications also provide a series of tools that allow job seekers to explore different occupations to determine which occupation suits their aptitudes and skills set. Users may search for occupations based on their work values, abilities and skills, or education. Users may also search for occupations with attributes similar to their current occupation. Many of these applications also provide limited occupational LMI data.

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Table 3.1 - LMI ACCESS Application Modules

Job Seeker Module

Provides area specific population, occupational, employment, industry, and employer LMI data. The Job Seeker Module also provides information about specific occupations such as job descriptions and educational and licensing requirements. In the Job Seeker Module the user first selects a type of information and then selects a geographic area. The user may then view specific data tables for that area. In most cases, the user may change areas at any time.

Inquiry Module

Provides access to LMI data based on the data type. The user selects specific LMI data and is then taken through a series of screens allowing the user to specify filter and display criteria such as the geographic area and period (one or more years or months for example). In most cases, the user can change the area or time period for the data table. In some cases, the user can even change the screen to display a different data element. Some data elements can also be compared across areas.

Analyst Module

Provides direct access to ALMIS LMI database tables. The Analyst Module is intended for use by LMI Analysts familiar with the ALMIS database tables. The Analyst Module provides an interface for building, saving, and running ALMIS database queries. Query results can be displayed in tabular or graphic form and can be exported to a variety of data formats. Table data cannot be changed using this application.

Administrator Module

Provides a series of tools allowing the administrator to manage application settings, user permissions, and data access rights. The administrator can block public users from seeing specific data elements or completely disable certain data display options. The Administrator Module also allows the administrator to view user history and usage data and quickly view ALMIS database tables. Many of the options and settings within the Administration Module are applicable only to client/server installations of LMI ACCESS.

3.3.1.2 Passive LMI Web Sites

Each Consortium state maintains one or more web sites containing LMI data. Almost all of the states use a passive web site as their primary LMI web site. LMI data is available on these sites in the form of HTML pages, Adobe Acrobat PDF files, or text files. The data contained in these tables is static and cannot be filtered or sorted. About half of these sites also allow users to download LMI data in the form of Excel or Lotus 123 spreadsheets. Most State LMI web sites also contain other labor information such as press releases and publications. If the state has also implemented an interactive LMI application, the passive state LMI web site will usually contain a link to that application. Links to other web sites such as career and job search tools are sometimes also included within the primary state LMI web site.

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3.3.1.3 Interactive LMI Web Applications

Several Consortium states have implemented interactive web applications. Many of these are web-based versions of the LMI ACCESS Job Seeker or Inquiry modules. These applications were developed by Geographic Solutions using Microsoft Active Server Pages hosted on Microsoft Internet Information Server. LMI data is stored in an Oracle or Microsoft SQL Server database.

One Consortium state has implemented an interactive web application as their primary state LMI web site. This site provides all of the information normally found on traditional passive state LMI web sites including reports, articles, publications, and graphs. This site also allows users to locate and display a wide range of specific LMI data. Career exploration tools and local area job listings are also available from this site.

3.3.2 LMI Delivery ProcessesLMI delivery is currently accomplished through three core business areas:

Local LMI - stand-alone and client/server installations of the LMI ACCESS application at local employment service centers.

Internet LMI Delivery - Consortium state LMI web sites and web-based applications.

Update LMI - updating state ALMIS database tables and distributing updated LMI data to state delivery systems.

Two additional related business areas are used by some states to provide a comprehensive virtual employment service center solution:

Job banks Interface - a state job bank able to pull data from other job banks and post data to an Internet based LMI web site.

Occupational and Career Tools - job seeker tools such as occupational assessment, career exploration, and resume and letter writers.

From these five business areas, six generic processes can be identified. Specific process details currently in use by Consortium states may vary and some states may not currently use all of these processes.

The remainder of this section contains data flow/process diagrams for each identified process. Figure 3.1 depicts the symbols used in these diagrams. Figures 3.2 through 3.7 depict each process. A description of the process elements follows each figure.

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Figure 3.1 - Data Flow/Process Diagram Key

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3.3.2.1 Local LMI

Figure 3.2 - Local LMI Delivery Process

3.3.2.1.1 UsersLocal User - public user at a local employment service center.

Local System Administrator - system administrator or LMI ACCESS application manager at a local employment service center.

3.3.2.1.2 User InterfacesPC Based LMI Delivery Application - LMI ACCESS application running in a stand-alone or client/server configuration.

LMI Application Administration Module - LMI ACCESS Administrator Module.

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3.3.2.1.3 Sub-ProcessesProcess LMI Data Queries - processes data requests entered in the user interface and returns requested data from the LMI ACCESS database.

Process Application Configuration Updates - provides current configuration data stored in the LMI ACCESS database to the system administrator interface and records updates made in the system administrator interface to the LMI ACCESS database.

3.3.2.1.4 Data StoresLMI Application Database - LMI ACCESS database containing ALMIS tables and LMI ACCESS application configuration data.

3.3.2.2 Internet LMI

Figure 3.3 - Passive Internet LMI Delivery Process

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Figure 3.4 - Interactive Internet LMI Delivery Process

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3.3.2.2.1 UsersCasual User - Internet user with minimal technical expertise and little knowledge of LMI data.

Sophisticated User - Internet user with some technical expertise and some knowledge of LMI data.

LMI Analyst/Technical Staff - internal staff responsible for maintaining the state LMI web site and web site LMI data.

3.3.2.2.2 User InterfacesState LMI Web Site - state LMI web site containing passive web pages containing LMI data and files for upload.

Interactive LMI Web Site - web site containing both passive web pages and active web pages where users may interactively query LMI data.

LMI Web Site Administration Module - Windows or web-based interface used to manage LMI web site pages and web application configuration settings.

3.3.2.2.3 Sub-ProcessesUpdate Web Content - post new and updated web pages and files containing updated LMI data tables and documents to the state LMI web site.

Create LMI Data Tables, Files, and Documents - create web pages and files containing data from the ALMIS database.

Process LMI Data Queries - receive user LMI data requests and return data from the LMI database.

Post Web Updates - posts updates to LMI web site pages.

Manage Web Site Configuration - provides current web application configuration information to the web site administrator, records web application configuration updates made by the web site administrator, and generates changes to web site based on web site configuration changes made by the web site administrator.

3.3.2.2.4 Data StoresALMIS Database - ALMIS standard database containing state LMI data.

Internet LMI Database - database containing state LMI data that is being made available over the Internet.

Web Site Configuration - stores web site page and web application configuration data.

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3.3.2.3 Update LMI

Figure 3.5 - LMI Database Update Process

3.3.2.3.1 UsersLMI Analyst/Technical Staff - internal staff responsible for entering updates to ALMIS database tables and for replicating that data to other databases supporting the LMI delivery system.

3.3.2.3.2 User InterfacesThere are no user interfaces defined for this process. Commercial database management tools and/or internal developed utilities would be used to execute sub-processes.

3.3.2.3.3 Sub-ProcessesEnter ALMIS Table Updates - entry of updated LMI data into the ALMIS database.

Copy and Distribute LMI Database Updates - Extract ALMIS database table data necessary to support LMI delivery systems and deliver that data to LMI delivery system databases.

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3.3.2.3.4 Data StoresALMIS Database - ALMIS standard database containing state LMI data.

3.3.2.4 Job Banks Interface

Figure 3.6 - Job bank Interface Process

3.3.2.4.1 UsersJob Seeker - user looking for a job.

Employer - user who wants to fill a job opening.

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3.3.2.4.2 InterfacesJob Seeker Job Bank Interface - displays job listings based on job search criteria and allows users to post their resumes to the job bank.

Employer Job Bank Interface - displays job seeker resumes based on a resume search criteria and allows users to post job listings to the job bank.

3.3.2.4.3 Sub-ProcessesLocate Job Listings - accept job search criteria and return matching job listings from the local job bank and from other job banks.

Post Job Seeker Resumes - post new resume to the job bank.

Post Job Listings - post new job listing to the job bank.

Locate Job Seeker Resumes - accept resume search criteria and return matching job listings from the local job bank and from other job banks.

Extract Location Specific Jobs - extract job listings from the job bank based on location and provide those listings to interactive Internet LMI delivery systems.

Interface to Other Job Banks - extract job listings from other job banks and provide them to the job location process.

3.3.2.4.4 Data StoresJob bank - data store containing job listings and resumes.

3.3.2.5 Occupational and Career Tools

Figure 3.7 - Occupational and Career Tools Delivery Process

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3.3.2.5.1 UsersJob Seeker - users who want to assess their skills and explore occupations.

3.3.2.5.2 InterfacesCareer Services Application or Web Site - Windows or browser based application that allows users to assess their skills and explore occupations.

3.3.2.5.3 Sub-ProcessesJob Seeker Tools - accepts user entries and returns occupational information based on those entries.

3.3.2.5.4 Data StoresOccupational Information - database containing detailed data about various occupations.

3.4 Modes of Operation for the Current SystemMost existing Consortium state LMI delivery systems run in only a single mode of operation (either they are available or they are not available). Some web-based delivery systems include backup servers. In some cases, development or test systems are also used for backup purposes.

3.5 User Classes and Other Involved Personnel

3.5.1 Organizational StructureUsers of existing Consortium LMI delivery systems are either internal or external. Internal users may be further divided into LMI data consumers and LMI data administrators. The specific organizational structure of internal users varies from state to state. Internal LMI data consumers consist primarily of LMI Analysts. LMI data administrators consist of Database Administrators, Web Site Managers, and Technical Support staff. In many cases, a single person may fill more than one role. External users consist primarily of Job Seekers and Employers but also include Advanced LMI Users and Other LMI Data Consumers.

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3.5.2 Profiles of User Classes

3.5.2.1 LMI Analyst

Normally college educated with medium computer skills, the LMI Analyst uses LMI data to perform economic analysis, create reports and publications, and respond to customer inquiries. Currently LMI Analysts can use the LMI ACCESS analyst application to retrieve data from ALMIS database tables. However, this application is limited and the use of spreadsheets or other database tools is necessary.

3.5.2.2 Database Administrator

Although formal education may vary, the Database Administrator will usually have advanced computer skills, which are used to update the ALMIS database and distribute database updates to remote sites. The Database Administrator uses the applications native to the specific database platform or third party tools such as Geographic Solution's ALMIS Database Administrator application to perform these functions.

3.5.2.3 Web Site Manager

With medium to advanced computer skills and varying formal education, the Web Site Manager maintains the state LMI web sites. Data may be posted using a web authoring or site management tool or could be posted directly to the server using FTP. The web site manager may also be responsible for converting paper reports into a web format and generating LMI data tables for display on the state LMI web site.

3.5.2.4 Technical Support

Although formal education may vary, Technical Support staff will usually have advanced computer skills, which are used to maintain the servers and software that support the various LMI delivery systems. Technical Support staff may also include application programmers.

3.5.2.5 Job Seeker

The Job Seekers will have varying levels of education, computer skills, and sophistication as it relates to understanding and applying LMI concepts. Job Seekers may be students, training program graduates, or an employed or unemployed person looking for a new job. Intermediaries such as counselors, job placement personnel, and other employment service personnel may also be included in this category. These users are normally interested in specific information such as occupational profiles, training information, employers and wages. In most Consortium states, these users must go to a service center to view LMI data using the LMI ACCESS application. They will primarily use the LMI ACCESS Job Seeker module. Some of these users may access LMI data via the Internet using the state LMI web site or other web-based LMI applications. Job Seekers will also make use of career exploration and job search tools and services available over the Internet.

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3.5.2.6 Employer

The Employer will have varying levels of education, computer skills, and sophistication as it relates to understanding and applying LMI concepts. Employers use LMI data to get information about worker skills, training programs, wages, industry growth, and other economic factors for specific geographic areas. Intermediaries such as economic developers who use the information to bring jobs to their region could also be included in this category. Employers that are more sophisticated and related intermediaries may also fit into the role of Advanced LMI User. In most Consortium states, these users must go to a service center to view LMI data using the LMI ACCESS application. They will primarily use the LMI ACCESS Inquiry module. Some of these users may access LMI data via the Internet using the state LMI web site or other web-based LMI application. These users may also use non-government sources for local area economic and employment statistics.

3.5.2.7 Advanced LMI User

The Advanced LMI User will normally be college educated with medium to advanced computer skills. This group includes academics, economists, and more sophisticated employers and economic developers. Advanced LMI Users use LMI data to perform detailed analysis of economic and employment trends. Currently Advanced LMI Users will normally capture LMI data from available sources and put that data into a spreadsheet or database application for analysis. The public interfaces of the LMI ACCESS applications do not support this function and the Advanced LMI User will primarily capture data from the state LMI web site and any other available government or non-government source. In some states, the Advanced LMI User can contact the state LMI agency to get the data they need.

3.5.2.8 Other LMI Data Consumer

Other LMI Data Consumers will have varying levels of education and computer skills. They will normally be interested in high level LMI data such as the unemployment rate for a specific area or industry. This group includes news media and state agencies such as the governor’s office. Other LMI Data Consumers will normally find the LMI data they need in the tables and reports contained on the state LMI web site.

3.5.3 Interaction Among User ClassesFigure 9 depicts some of the common relationships between users. With the exception of Advanced LMI Users, external user classes will normally interface directly with the LMI delivery system with no additional interaction.

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Figure 3.8 - Interactions Among User Classes.

3.5.4 Other Involved PersonnelThe LMI ACCESS application is managed by a consortium of seventeen states. System features, technology parameters, program enhancement, and policy directions are determined by the Consortium. Unique system features and other LMI related products (such as the Internet versions of LMI ACCESS) may be managed by individual states independent of the Consortium.

Individual state LMI departments must also conform to their own state guidelines and policies regarding information systems and public access to LMI data. The United States Department of Labor provides much of the funding for LMI related activities and exerts some influence on Consortium decisions.

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3.6 Support Environment for the Current Systems

3.6.1 CD-ROM and Client/Server ApplicationsThe LMI ACCESS Consortium has contracted with Geographic Solutions for the maintenance of the LMI ACCESS and ALMIS Database Administrator application. The contract is managed by Washington State. Periodic modifications to these applications are made to provide usability enhancements and accommodate changes made to the ALMIS database structure.

The hardware used to run the LMI ACCESS application is maintained by the individual states. The individual states are also responsible for populating the LMI ACCESS database and distributing the database and application software to remote sites.

3.6.2 State LMI Web Sites and Web ApplicationsEach state supports it's own LMI web site. Web site hosting software and hardware are maintained either by the LMI department or by another state agency. The state LMI department maintains web site content.

Most of the states that have an interactive LMI Internet application are using a web-based version of LMI ACCESS developed by Geographic Solutions. Web application software is maintained by the contractor. The web applications are hosted locally using state resources. Web site hosting software and hardware are maintained by the state.

The one state developed interactive LMI web site/applications is hosted and maintained locally using state resources.

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4 Justification and Nature of Proposed Changes and New Features

When commissioned, the following features and requirements were originally envisioned for the LMI ACCESS client/server application:

“State of the Art” graphical and icon user interface combining a comprehensive series of dialog boxes and screens.

Incorporate maps of a variety of regions in the state allowing the user to easily define their area of interest.

System code, custom screens and reports created in Visual Fox Pro.

Incorporate a flexible modular code structure that can easily be modified to accommodate state specific requirements.

Generic format that is easily exported to individual Consortium states.

Operate in either a Windows 95 or Windows NT operating system and be LAN compatible.

Use the ALMIS database structure.

Import other existing databases such as the OES occupational/industry matrix, OES occupational job titles, and the ALMIS employer database.

Accessible as a stand-alone, network, or client/server application.

Open Database Connectivity (ODBC) compliant.

Mouse/keyboard driven for Jobseeker.

Able to produce local printouts of screens and reports.

Help features built in.

Standard delivery system throughout multiple states

The implementation of the client-server application significantly increased the expectations of the customer’s methods of information delivery. Also, recent advances in Internet technology and the wide availability of Internet access provide the opportunity to provide consistent LMI delivery to a wide audience through the World Wide Web.

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4.1 Justification for Changes

4.1.1 LMI ACCESSS LimitationsMany of the features and requirements originally envisioned for the CD-ROM and client/server versions of LMI ACCESS have not kept up to customer expectations. Specifically:

The Consortium relies on a single vendor for all LMI ACCESS software maintenance and modifications. Geographic Solutions has offered to provide the code, however the complexity of the software and access restrictions on the code reduce the ability for a state to update the code themselves.

The individual LMI ACCESS implementations are difficult to manage and keep current. Each implementation of the client/server version of LMI ACCESS must be managed separately. When ALMIS data is updated, the state must generate a new release of the CD and update the client/server system databases at each installed location.

The CD-ROM and client/server versions of LMI ACCESS require that users come into a designated public facility to make use of the system or a state to distribute a version publicly directly on CD-ROM.

LMI ACCESS software has required unique, state specific customization to meet unique state data requirements.

Many individual screens contain only a few selections with large buttons making it cumbersome to obtain certain information. The current expectations of Internet-based delivery systems are multiple selection criteria on a single screen.

States that have already implemented an Internet version of LMI ACCESS are maintaining two completely separate systems, one set of data and programs for the CD-ROM and another for Internet/Intranet access.

The proposed Internet version of LMI ACCESS (Prototype WILMA.ORG) failed to meet commonly accepted usability principles. Customers must navigate through an excessive number of pages in order to reach a single data table.

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4.1.2 Additional LimitationsAdditional limitations with existing Consortium state LMI delivery include:

Existing Internet based state LMI and related resources are inconsistent and do not meet the needs of One-Stop Service Center customers. Many state LMI web sites provide only limited LMI data over the Internet and do not provide query or data export capabilities. Some states have multiple web sites containing LMI and related resources. These web sites often do not contain adequate cross-links, making resources difficult to locate.

Many State LMI web sites do not meet ADA guidelines for accessibility to people with disabilities.

Maintenance of the content contained in state LMI web sites requires technical skills. Consequently, content manager cannot update the data contained in the web site directly.

Available tools for LMI Analysts to query and analyze LMI data are difficult to use and provide limited capabilities.

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4.2 Description of Desired Changes

4.2.1 Internet AccessThe LMI IDS will provide Internet access to LMI and related data. To accomplish this, the LMI IDS will:

Provide a single centralized system for each state.

Provide information to local service centers as well as to customers over the Internet.

Provide a separate text-based pure HTML interface to support older web browsers.

4.2.2 Expanded CapabilitiesThe LMI IDS will provide a full range of capabilities to internal and external customers. To accomplish, this LMI IDS will:

Provide public access to ALMIS standard LMI data.

Provide pubic access to data contained in other state, national, and commercial databases including automated labor exchange services such as America's Job Bank and other state run job banks and the United States Department of Labor Occupational Network (O*NET) database.

Provide information and links to other LMI and related state, federal, and commercial resources available over the Internet within the context of the web site.

Allow sophisticated users to query, view, and upload pre-defined data sets in the form of tables and graphs.

Allow internal users unrestricted access to data through a secure Internet connection.

4.2.3 User-friendly InterfaceThe LMI IDS will provide a user-friendly interface. To accomplish this the LMI IDS will:

Provide a web browser interface that conforms to common usability principles.

Provide quick customer access to information with a minimum number of web page requests.

Provide efficient customer access information by displaying multiple pieces of information on a single web page based on the customer's needs.

Provide multiple interfaces and paths to information that are appropriate to both advanced and less sophisticated customers including a key word search of web site and database content.

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4.2.4 ADA RequirementsThe LMI IDS will be accessible to people with disabilities. To accomplish this, the LMI IDS will:

Comply with current ADA guidelines for Internet access and usage.

4.2.5 MaintainabilityThe LMI IDS will be easy to maintain. To accomplish this, the LMI IDS will:

Provide web-based administrative tools that allow web site managers to enable or disable features, manage web site layout and application settings, restrict public access to sensitive data, and view web site statistics and performance measurements.

Provide web-based administrative tools that allow data managers to import data from a variety of sources.

Provide an easy to use web interface that allows designated content managers to input articles and information for display over the Internet.

4.2.6 Adaptability, Extensibility, and ScalabilityThe LMI IDS will be adaptable, extensible, and scalable to meet the current and future needs of Consortium states. To accomplish this the LMI IDS will:

Be adaptable by being easily customized for individual states without modifications to underlying source code.

Be extensible by having a well-documented open architecture that allows the addition of new features without requiring changes to pre-existing application source code.

Be scalable by accommodating additional users by adding hardware without modifying the underlying software.

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4.3 Priorities Among ChangesA core infrastructure that can serve as the state's primary LMI web site is the top priority. This core infrastructure will be an adaptable, maintainable, scalable, and extensible web application able to access data from a central data repository. Web pages must be available through thin clients and must be accessible to people with disabilities.

The web site infrastructure will accommodate the addition of web-based tools. Tools that provide easy access to LMI data contained in an ALMIS database are a high priority. Job search and career exploration that access data from sources other than ALMIS and data analysis tools that will allow advanced users to view detailed ALMIS data are also desired.

Additional tools and features may become priorities in the future. These may include extending the system to facilitate ALMIS data collection and processing as well as additional tools to serve job seekers, employers, and other public users.

4.4 Assumptions and Constraints

4.4.1 AssumptionsSuccessful implementation of the LMI IDS concept is based upon the following assumptions:

Each state will maintain an LMI database that conforms to the ALMIS database structure. However, the population of data elements within the database will vary from state to state.

Individual states will maintain a master ALMIS database using Microsoft SQL Server, Oracle, or FoxPro and will make the master database available for import into the LMI IDS.

Documentation, including custom developed source code, will be delivered to enable the Consortium to maintain the system and add additional features.

Training on the use and maintenance of the LMI IDS will be provided.

Internet access of LMI and related data through the state LMI web site will increase as a result of LMI IDS implementation. Use of the state LMI web site will continue to increase as use of the Internet to access information increases.

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4.4.2 ConstraintsIn order to meet Consortium goals and objectives, the LMI IDS must:

Be a cost-effective solution.

Be able to be implemented in a reasonable period of time.

Be high quality and have acceptable/reasonable risk.

Have a design concept and core set of features that are agreeable to the Consortium states.

Be designed by a stable vendor (with knowledge of current Internet technology) who will provide custom source code and software documentation, cooperate with the Consortium, and maintain a long-term relationship with the project.

Allow states to enable or disable features as needed.

Allow a single state to implement the system locally using dedicated hardware and allow multiple states to implement the system on shared hardware at a common location.

Accommodate variations in individual state implementations of the ALMIS database structure.

Have a flexible data interface that allows the system to capture data contained in state, national, and commercial databases including automated labor exchange services such as America's Jobs Bank and other state run job banks and the United States Department of Labor Occupational Network (O*NET) database.

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5 Concept for the Proposed System

5.1 Background, Objectives, and ScopeThe purpose of the LMI IDS is to make labor market information widely available using an Internet based, customer friendly, front end to a datamart containing ALMIS standard LMI data and related information. The system will link local, state and national occupational, industry, employment and wage information to job opportunities and career services such as occupational exploration, resume services, and training information. The system will use state-of-the-art web application server and data management technologies to provide a system that will meet current and future Consortium needs.

The diverse array of communication options that have become available on the Internet will make it practical to use resources and receive assistance from remote locations. Many individuals have difficulty accessing resources and services because they live in a geographically remote area. Others face difficulty because they have a disability that reduces their mobility. These people can utilize the Internet to obtain labor market information, career assessments information, instruction, as well as individualized assistance from guidance professionals via e-mail, teleconferencing, or video-conferencing. The anonymity afforded by the Internet may also encourage some individuals who have been reluctant to seek assistance in the past to now seek the resources and services they need.

Another potential benefit is the expansion of employment and career information and instructional resources available in career centers. In the past, the availability of computer-based resources was limited to the specific computer where the software was installed. Relieved of the requirement of actually having the computer software within the career center, staff and clients will be able to access a wider diversity of career resources via the Internet.

This system will make timely and accurate state, regional, and local labor market information readily available and easily accessible to both internal and external customers. Simple search engines and web site links will make it easy to quickly browse numerous sources of guidance information. These factors will result in the unprecedented availability of low cost public access labor market information and career resources. This supports the federal mandate to provide labor market information to meet the needs of One-Stop Service Center customers.

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5.2 Operational Policies and Constraints

5.2.1 User ConstraintsThe LMI IDS must serve both internal and external users. In order to accomplish this, the LMI IDS user interfaces will:

Be Internet based and Browser Independent

Accommodate users accessing the LMI IDS through a personal (single user) computer or through a public access (multiple user) computer

Meet common usability principles

Allow customers to access needed information using a minimum number of pages

Be flexible (more than one way to access the information)

Accommodate user capabilities that vary from non-computer/non-Internet users to experienced users

Accommodate users accessing the LMI IDS with monitors using a resolution as low as 640 X 480

Accommodate user connections to the LMI IDS that vary from 28.8 kbs dial-up modem to high speed connections of T1 and above

Provide a user interface that meets current ADA guidelines for Internet access and usage

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5.2.2 Data ConstraintsThe LMI IDS will use data from a state ALMIS database (relational database containing both public and restricted LMI data) and other labor exchange services such as O*NET, America's Job Bank, and state and commercial job banks. The LMI IDS may also contain personal data entered by the user.

ALMIS LMI data is subject to the following constraints:

Each state will maintain a master ALMIS database using Microsoft SQL Server, Oracle, or FoxPro

The structure of each state's master ALMIS database will conform to U.S. Department of Labor standards

Each state's master ALMIS database will be updated daily, monthly, quarterly, and annually, based on the type and source of the data

Each state must complete certain verification processes against ALMIS data before the data can be considered “final” and ready for distribution

ALMIS data will need to be uploaded to the LMI IDS data store in a timely manner in order to provide the most up to date information for internal and external customers

Public access to specific data elements, records, and data combinations must be limited according to each state's unique policies

The ALMIS data completeness and level of detail varies from state to state

LMI IDS data capture, data management, and data presentation are subject to the following constraints:

Limited trained staff resources to update and maintain the database

Limited trained staff resources to update and maintain data contained in web pages

Limited trained staff with knowledge of relational database management

Career information data will conform to a single standard specified by the Consortium (U.S. department of Labor O*NET standard for example)

Job bank interface standards are maintained by the individual job bank owners and may change without notice

Terms and definitions used in labor exchange databases do not necessarily conform to terms and definitions defined in the ALMIS database standard

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5.2.3 Deployment and Hardware ConstraintsEach state will implement the LMI IDS in one of three general deployment patterns that may or may not include backup server capabilities:

1) Local deployment using state LMI department resources

2) Remote deployment using a commercial hosting service or other state agency facility

3) Multi-state deployment at a centralized commercial or state facility

The LMI IDS will be capable of meeting load and availability requirements using two server class computers. Two additional backup servers may be used to meet increased availability requirements.

In order to meet the long-term needs of Consortium states, the LMI IDS must:

Be Easy to customize for individual states

Accommodate the addition of new features without requiring changes to pre-existing application source code

Be scalable to support added user load

5.2.4 Funding ConstraintsAlthough some Federal funding for development of the LMI IDS is expected, most of the development and deployment funding will come from the individual Consortium states. Initially, some Consortium states will not have the funds available to participate in LMI IDS development and deployment. As a result, a phased implementation may be considered in which the initial LMI IDS prototype and initial state deployments are used to "sell" the system to other states. The additional moneys provided by these additional states (including states that may not currently be members of the Consortium) would then be used to fund the remaining phases.

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5.3 Description of the Proposed System

5.3.1 System ArchitectureThe LMI IDS will be based on a three-tier architecture consisting of data, business, and presentation services. This architecture is represented in Figure 5.1. All external interfaces and internal inter-tier interfaces will be defined during system design.

Data services will provide a datamart containing LMI and related data from a variety of sources. The data services tier will be based on a commercial data management product such as a database server or data warehouse product.

Presentation services will provide a browser-based interface to the end user. The presentation services tier will be based on a commercial web application server.

Business services will use the data services tier to create the information used by the presentation services tier. Business services will also generate required updates to the data contained in the data services tier using external interfaces and information obtained from the presentation services tier. The Business services tier will consists of commercial and custom components.

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Figure 5.1 - LMI IDS Architecture

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5.3.2 Web PagesThe general layout of the LMI IDS web site is depicted in Figure 5.2. When a user first enters the web site, the LMI IDS will identify the user type for statistical reporting purposes. Additional identification will be made when access to user profile information is required and when internal users require access to restricted data.

The user will navigate through state LMI web pages and LMI IDS tools using hyperlinks and other active elements. Web pages will consist of modules. Typical page layouts are depicted in Figure 5.3. Three types of modules will be used:

Common Modules - Modules with a fixed set of element types that will appear in a fixed location on all web pages. Common modules will include header, footer, menu bar, and search elements.

Content Modules - Modules consisting of one or more element(s) including formatted text, hyperlinks, tables and graphs. Each state LMI web page will contain one or more content module(s) arranged in one or two columns.

Tools Modules - Modules consisting of formatted text, hyperlinks, tables, graphs and form controls. Each LMI IDS tool page will consist of a single tools module.

Each module will contain one or more elements. Elements represent the actual content that is displayed to the end user. Element behavior and content will be controlled by element properties. The LMI IDS will provide a library of predefined data elements. Table 5.1 contains some examples of predefined elements that will be provided by the LMI IDS.

Web page and module configuration will be managed through web-based administrative tools. Each web page and module will have access restrictions that limit the modification of web page, module and element attributes to specific internal user groups.

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Figure 5.2 - LMI IDS Web Site Layout

Figure 5.3 - LMI IDS Web Page Layout

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Table 5.1 - Example Element Library Items

Element Description Possible Properties

Article An article that can be displayed as a teaser within a half page content module or in it's complete form within a full page module.

TitleSummaryBody

Picture Graphic based on an image file. Image FileAlternate TextSize

Graph Bar, line, pie or other chart displaying data contained in the LMI IDS data store.

DataX-axis DataGraph StyleSize

List List of items from the LMI IDS data store with a hyperlink associated with each item.

List TitleData (data item & hyperlink)

Table Table that displays an LMI IDS data set. Data SetData Elements

Links List

List of hyperlinks with a description of each hyperlink.

List TitleLink (name and URL)Link Description

Map Map displaying a specific data element across different geographic locations

StateLocation TypeData

Input HTML form fields such as text boxes, drop-down lists, check boxes and buttons.

Bound DataList Items

5.3.3 Data ManagementData sources will include database servers such as Microsoft SQL Server and Oracle, database files such as Microsoft Access and Fox Pro, delimited text files, and Internet web site interfaces such as America's Job Bank. The LMI IDS will pull data from specified data sources on demand or automatically on a scheduled basis. The LMI IDS will also include translation tables that allow data from different sources to be combined and cross-referenced.

LMI IDS data services will allow data sets to be easily created and incorporated into web page content and tools modules. Predefined data sets may be modified to accommodate the state's unique data requirements. Data elements (table columns and aggregates) may be restricted so that they will not be displayed in public access web page modules. Specific data rows may also be suppressed from public access. Suppressed data rows will be displayed using state defined placeholder characters (such as asterisks) when accessed through the public interface.

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5.3.4 System InterfacesFigure 5.4 depicts the interfaces that will be provided by the LMI IDS. Interfaces will be accomplished through the Internet or through a local area network link. Internal users including remote administrators and LMI analysts will access web-based tools through a secure interface using HTTP secure sockets layer (SSL). Public users will access most web site features through a public interface using standard HTTP. Local system administrators will access the LMI IDS directly or through a local area network.

The LMI IDS will access external data sources for the purpose of pulling data into it's own data store. Data sources may be located locally or remotely. Remote data sources will be accessed over the Internet using appropriate TCP/IP protocols. Local data sources will be accessed directly or through a local area network or mass storage device such as a CD-ROM. The state master ALMIS database may be located either remotely or locally. External data sources that will be used by the LMI IDS may include:

LMI data from the state's master ALMIS database

Career Information from sources such as O*NET and other career information databases

Job Openings from America's Job Bank and other state and commercial job banks

Training data from America's Learning Exchange

Other state specific databases

The LMI IDS may also interface directly with web based labor exchange services by passing user input to an external web site and capturing the results (advanced job search and resume posting for example).

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Figure 5.4 - LMI IDS System Interfaces

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5.3.5 System FeaturesThe LMI IDS will provide six core capabilities to the end user accessing the system over the Internet. State LMI Web Pages, Data Browsing Tools, Career Tools, and Data Analysis Tools will provide public access to LMI statistics and related information. Web Site Management Tools and Data Management Tools will allow internal users to manage LMI IDS settings and content through a secure interface. Internal users will also use Data Analysis Tools through a secure interface to access restricted data.

The LMI IDS will also include the following common features:

The LMI IDS will allow the user to select a text only mode which delivers pure HTML with reduced graphics and no client side script or Java applets. All graphics will include alternate text. All data and functionality contained in the LMI IDS will be accessible to users operating in text only mode. In some cases, multiple web pages may be necessary to perform equivalent functions in text only mode.

All data display pages will include an option that allows the user to generate a print preview page. The print preview page will contain content and tools modules only and will not include common modules (menu bar, header and footer). The print preview page will be formatted with a header, footer, and page breaks that are compatible with common browsers. The user will be able to generate a printout to a local printer from their browser. Printouts will be compatible with common inkjet printers using an 8.5" by 11" portrait page setting.

The user will be able to "bookmark" any data display page and return to it without having to redefine data selection options. This will require that the data display page URL completely define all filter, sort, and selection options.

Each page will include a link to a help page that provides information about using a specific feature and data sources and limitations.

5.3.5.1 State LMI Web Pages

State LMI Web Pages will contain general LMI information and will act as a gateway to web-based tools that provide more detailed LMI information and services. Users will be able to find and access information available through the State LMI Web Pages in a minimum number of pages.

Each state LMI web page will contain common elements such as state graphics, menu bars and a search option. The LMI IDS will include predefined templates for a home page, information page, article page, tools index, contacts/help page, and resources and support services page.

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Specific features within State LMI Web Pages include:

Identify User Type

View General LMI Information

View Personal Home Page

Modify User Profile

Search For Information

5.3.5.2 Data Browsing Tools

Data Browsing Tools will provide access to display pages containing tables and dynamic reports that contain specific LMI and related data. The primary source of data provided by Data Browsing Tools will be the state's ALMIS database, although other data sources will also be used. Users will select data and filter criteria through easy to use menus and forms. Where applicable, state specific maps will be used to select geographic area. The number of pages that a user must navigate to specify the attributes of the display page will be kept to a minimum.

Display pages may include additional sorting and filtering options. Specific data elements within the display page will be linked to other related display pages within the Data Browsing Tools or to other web sites containing relevant information about the data element.

Specific features within Data Browsing Tools include:

View Local Area Profile

View Occupational Information

View Industry Information

View Employer Information

View Training Information

Compare Occupations

Compare Locations

Compare Industries

5.3.5.3 Career Tools

Career Tools will provide job search and career planning self-help assistance to the user. The user will be able to easily access data based on their direct needs as well as stimulated needs as a natural result of progression through the Career Tools web pages. Career Tools allow users to enter information such as job search criteria or skills and interests. When available, Career Tools will also use information contained in the user’s personal profile. Users will be provided the option to save information they have entered for future use.

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Career Tools data displays will use career information and job opening data contained in the LMI IDS data store. This information may be supplemented by ALMIS LMI data. Career tools will also provide links to specific Data Browsing Tools display pages. In some cases, career tools will interface in real time with other web based labor exchange services such as state, federal, and commercial job banks.

Specific features within Career Tools include:

Search For Job Openings

Post Resume

Occupations By Skills and Interests

Occupations Similar to Current

5.3.5.4 Data Analysis Tools

Data Analysis Tools will allow users to select, view, and manipulate predefined data sets containing statistical data and attributes. Data Analysis Tools display pages will include an option that allows the user to save a table to a spreadsheet or delimited text format.

Data sets will be tables containing de-normalized data from one or more tables within the LMI IDS data store. Each column of a data set will be identified with a user-friendly name that will be used within Data Analysis Tools selection forms. The data set definitions will also include rules for grouping and ungrouping attributes and statistical data aggregation.

Some data sets and display options may be restricted from public access. Internal users will be able to view these displays through a secure interface where data sent over the Internet is encrypted.

Specific features within Data Analysis Tools include:

Display Data Set

Display Drilldown Table

Display Pivot (Cross-tab) Table

5.3.5.5 Web Site Management Tools

Web Site Management Tools will provide a local and web-based interfaces that allows internal staff to manage web site content and application settings and to view web site statistics either locally or remotely. A secure link will be provided to ensure that only authorized users have access to these tools and that all data sent over the Internet is encrypted.

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Specific features within Web Site Management Tools include:

Modify Common Module

Create or Modify Content Module*

Modify State LMI Web Pages*

Manage Tool Settings*

Manage User Profile Options*

Manage Restricted User Logins *

View Web Site Statistics*

Provide Alternate Message When Web Site is Not Available

Manage Backup Servers

* Web-based tool

5.3.5.6 Data Management Tools

Data Management Tools will allow data administrators to specify the location and format of source data, load source data on demand or on a scheduled basis, and manage data security either locally or remotely.

Data managers will initiate data upload manually or will schedule data uploads to occur at a specific time or interval. All sensitive data will be encrypted prior to transfer over the Internet. Data managers will be able to select specific rows of data that is to be suppressed from public access and specific columns and aggregates that are to be restricted to internal users only.

Specific features within Data Management Tools include:

Import Data

Manage Data Import Settings

Set Restrictions on Data Access

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5.3.6 Performance CharacteristicsIn order to support the largest states or multiple small states co-located at a single location, the LMI IDS will support approximately 1000 simultaneous users generating an average of 10 requests per second. Maximum server response time will be less than ten seconds and will average less than five seconds. The maximum Web page download time over a 28.8 bps modem will be less than 20 seconds and will average less than 5 seconds. Web site response times will be met 98% of the time under maximum load.

If backup servers are used, the web site will be available 99.5% of the time throughout the day. Without backup servers, the web site will be available 99% of the time during core business hours and 90% of the time during off-hours. Core business hours will be defined by each state and will not exceed 15 hours per day.

Server generated web page request errors will be less than one per 10,000 requests.

Performance requirements do not take into account the effects of network infrastructure such as firewalls and routers. Any limitations associated with network infrastructure will be identified and defined during system design.

5.4 Mode of OperationThe LMI IDS web site will be highly available. Web page maintenance and data store updates will not affect web site availability, although reduced response times may be encountered. If user activities must be redirected or if response time will be seriously affected during web page or data store maintenance, the user will be directed to a special web page that provides clear message about the status of the web site and when it is expected to return to normal operation. Administrative staff will have the ability to customize this message to reflect the status of the system and its estimated time to return to normal operation.

The implementation of the LMI IDS will provide the option of using backup server(s) to provide continuous availability, even during web site and application maintenance.

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5.5 User Classes and Other Involved Personnel

5.5.1 Organizational StructureUsers of the LMI IDS will be either internal or external. Internal users may be further divided into local and remote users. Remote internal users include LMI analysts and data and web site managers. Local internal users include technical and software maintenance support. External users include job seekers, employers, advanced LMI users, and other LMI data consumers that access the LMI IDS over the Internet through a public interface. This organizational structure is depicted in Figure 5.5. The specific organizational structure of internal users varies from state to state. In many cases, a single person may fill more than one role.

Figure 5.5 - Organizational Structure

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5.5.2 Profiles of User Classes

5.5.2.1 Job Seeker

The Job Seeker will have varying levels of education, computer skills, and sophistication as it relates to understanding and applying LMI concepts. Job seekers may be students, training program candidates, or an employed or unemployed person looking for a new job. Intermediaries such as counselors, job placement personnel, and other employment service personnel may also be included in this category.

Job seekers are normally interested in specific LMI and related information such as occupational profiles, training information, employers and wages. Job Seekers will also make use of career exploration and job search tools and services available over the Internet.

Job seekers will use the State LMI Web Pages and Data Browsing Tools to view a broad range of information. Job seekers will also be likely to use the custom home page feature. Job seekers will use the Career Tools to get specific information and services.

5.5.2.2 Employer

The Employer will have varying levels of education, computer skills, and sophistication as it relates to understanding and applying LMI concepts. Employers will use LMI data to get information about worker skills, training programs, wages, industry growth, and other economic factors for specific geographic areas. Intermediaries such as economic developers who would use the information to bring jobs to their region could also be included in this category. The more sophisticated employers and related intermediaries may also fit in the role of Advanced LMI User.

Employers will use the State LMI Web Pages to view general information. Employers may also use the custom home page feature (within the modify user profile feature). Employers will use the Data Browsing Tools to view specific LMI and related data.

5.5.2.3 Advanced LMI User

The Advanced LMI User will normally be college educated with medium to advanced computer skills. This group includes academics, economists, and more sophisticated employers and economic developers. Advanced LMI users perform detailed analysis of economic and employment trends using LMI data.

Advanced LMI users will use the Data Analysis Tools to obtain detailed LMI data. Data will be selected and downloaded as a file or analyzed online using drill down or pivot table displays.

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5.5.2.4 Other LMI Data Consumer

Other LMI Data Consumers will have varying levels of education and computer skills. They will normally be interested in high level LMI data such as the unemployment rate for a specific area or industry. This group includes news media and state agencies such as the governor’s office.

Other LMI data consumers will normally use the State LMI Web Pages to find the LMI data they need. Other LMI data consumers may also use the Data Browsing Tools either by following a link contained in State LMI Web Pages or by selecting the data using the Data Browsing Tools interface.

5.5.2.5 LMI Analyst

The LMI Analyst will normally be college educated with medium computer skills. The LMI Analyst uses LMI data to perform economic analysis, create reports and publications, and respond to customer inquiries.

LMI analysts will use the Data Analysis Tools to obtain detailed LMI data. Data will be selected and downloaded as a file or analyzed online using drill down or pivot table displays. The LMI analyst will log into the system with a user name and password and establish a secure sockets layer (SSL) connection to enable access to sensitive or restricted data.

5.5.2.6 Data Manager

Although formal education may vary, the Data Manager will usually have advanced computer skills. The data manager will use the Data Management Tools to update and manage the LMI IDS data store.

5.5.2.7 Web Site Manager

The Web Site Manager will have medium to advanced computer skills and varying formal education. The web site manager will use the Web Site Management Tools to manage web site content and web application settings.

5.5.2.8 Content Manager

The Content Manager will normally be college educated with medium computer skills. The content manager will use specific Web Site Management tools to update web page content without affecting the web page layout based on permissions granted by the web site manager. The content manager may also be an LMI Analyst user.

5.5.2.9 Technical Support

Although formal education may vary, Technical Support will usually have advanced computer skills. Technical support staff will install updates to LMI IDS commercial and custom software and maintain LMI IDS server hardware and network infrastructure.

Technical support staff may be state or contractor personnel.

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5.5.2.10 Software Maintenance Support

Software Maintenance Support will usually be college educated and have advanced computer skills. Software maintenance support staff will modify and enhance the LMI IDS by creating new software components and by using the tools provided with the commercial software components. Software maintenance support staff may be state or contractor personnel.

5.5.3 Interaction Among User ClassesFigure 5.6 depicts some of the common relationships between users. Many of these relationships, such as reporting software problems and requesting additional data and system features, take place in the context of the support process. The remaining relationships involve the assignment of web site management permissions and implementation of state and LMI department web site and data security policies.

5.5.4 Other Involved PersonnelThe development and initial deployment of the LMI IDS will be managed by the LMI ACCESS Consortium. Initial system features, technology parameters, and policy directions will be agreeable to each of the member states in the Consortium. The Consortium may continue to have a role in the management of core features and system enhancements after the completion of development and initial deployment of the LMI IDS.

Individual state LMI departments must also conform to applicable state guidelines and policies regarding information systems and public access to LMI data. The United States Department of Labor provides much of the funding for LMI related activities and exerts some influence on Consortium decisions.

The data sources used by the LMI IDS may be managed by agencies and organizations that are internal or external to the LMI department. This may include federal and commercial organizations.

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Figure 5.6 - Interactions Among User Classes

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5.6 Support EnvironmentThe LMI IDS will initially be developed with the capabilities and features specified in this CONOPS. This will result in a Generic LMI IDS that can be configured to meet the needs of each Consortium State. Each state will then implement a State Specific LMI IDS based on the generic LMI IDS. This section describes the general processes that will be used to maintain the Generic and State Specific LMI IDS configurations. A diagram of these processes is depicted in figure 5.7.

Although the Consortium will initially have a role in the support process, it will be incumbent upon each state to implement a support process (which may or may not include the Consortium) that meets their individual needs.

5.6.1 Initial DeploymentThe Generic LMI IDS will include a set of configuration options. Each Consortium State will used these options to customize the LMI IDS based on initial configuration requirements specified by the state LMI department. Deployment of the initial system configuration will result in a State Specific LMI IDS.

Data set definitions and application settings will be modified to accommodate the state's implementations of the ALMIS database and to the state’s specific data security and policy requirements. Generic LMI IDS common modules, content modules, and web page templates will be modified according to each state's initial specifications. State specific LMI IDS customization will not require any changes to the underlying source code.

State specific customization and system installation will be performed by state or contractor personnel using procedures provided by the LMI IDS developer. The LMI IDS developer will provide technical support as needed either directly or through commercial component vendors.

LMI IDS hardware and software may be hosted locally by each state using LMI department or other state resources. Some Consortium states may choose to host the LMI IDS at a common contractor or state facility. This will allow states to pool their resources, reducing the overall cost of ownership. LMI IDS development environments may also be implemented in single or multiple state configurations.

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5.6.2 Routine MaintenanceSystem maintenance and content and configuration updates will be made to the State Specific LMI IDS. Routine maintenance and content updates will be initiated by designated state support staff. Content and configuration changes may also be initiated as a result of a user support request.

Examples of routine maintenance activities include:

Hardware and software infrastructure maintenance such as system backups and network maintenance

Modifying the layout of state specific web pages

Updating web page content

Modifying web site and tool options and settings

Managing user accounts

Managing backup servers

Importing source data updates

Managing data security

Addition of new hardware to support additional user load

Hardware and software maintenance and updates to web site content, application settings, and data tables will be performed by the individual Consortium states using administrative tools provided as part of the LMI IDS. The LMI IDS developer will provide users manuals for administrative tools. Additional system documentation and procedures will be provided to facilitate reinstalling the LMI IDS using new hardware and incorporating additional hardware to support single or multiple state configurations.

5.6.3 User SupportChange to the LMI IDS may be required to address deficiencies and new user requirements. Change may be required because of problem reports received from support staff and LMI IDS users or because of requests for information and new capabilities from the state LMI department and LMI IDS users. These changes may result in routine maintenance or modifications to the State Specific LMI IDS or required software updates to Generic LMI IDS components.

The individual Consortium states will provide user support and will manage the configuration of the State Specific LMI IDS. Each state will use their own internal support process using state or contractor resources. The LMI IDS will provide web-based online help for all web site tools and features. Web-based tools will be available that allow users to submit questions and view responses.

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5.6.4 Software MaintenanceChanges to State Specific LMI IDS software and web application server and data store configuration will be required to correct deficiencies and provide new capabilities. Changes may be generated as a result of updates to commercial software, custom software bug fixes, or implementation of enhancements or new capabilities.

Initially, these changes will be performed by the development contractor. As the system matures, the individual states will take over this responsibility. States may use internal resources or contract out for software maintenance services.

5.6.5 Modifications and EnhancementsNew capabilities and modifications to existing features will be generated as a result of changes requested by user support. The LMI IDS will allow the addition of new capabilities and the modification and enhancement of existing features without requiring changes to core web application server and data store software. Changes will be made by creating new business services, modifying existing business services, modifying web application server settings, or modifying data store configuration options.

Examples of changes that may be made include:

New or modified data source

New or modified tool

New or modified data set

New or modified display element (audio/visual element for example)

New user profile options

The design and implementation of modifications and enhancements will be performed by the individual states using internal or contract resources. Consortium states may choose to develop LMI IDS enhancements jointly. The LMI IDS developer will provide custom software documentation, commercial software manuals, and software development specifications to support making changes to the LMI IDS.

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5.6.6 Software Updates and Bug FixesSome software changes may affect the Generic LMI IDS configuration. These changes may be the result of system bugs or updates to commercial products released by commercial vendors. These changes must be verified and validated to ensure that core LMI IDS software common to all state LMI IDS implementations is not adversely affected. Individual states will then have the options of installing the software update or bug fix into their own system.

Initially, changes to core LMI IDS software will be managed by the Consortium. As the system matures, individual states should continue to coordinate changes to core LMI IDS software in order to maintain the consistency of core capabilities and integrity of system specifications and documentation.

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Figure 5.7 - Support Process

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6 Operational Scenarios for the Proposed System

6.1 State LMI Web Pages

Figure 6.1 - State LMI Web Pages Use Cases

State LMI Web Pages provide the entry point for users accessing the LMI IDS over the Internet. The scenarios contained in this section track system usage, generate general web site content, and provide specific top-level web site services to the end user. The specific content and services provided by each state implementation of the LMI IDS will be controlled by the web site manager using the Web site Management Tools described in section 6.5.

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6.1.1 Identify User TypeThe purpose of this feature is to identify the characteristics of users accessing the LMI IDS. This information will be used to generate web site statistics. This feature applies to all users.

Whenever a user first enters the LMI IDS web site, they may be prompted to select a user type such as Job Seeker, Employer, Workforce Professional, or LMI Department Staff. Internal users entering the system through a secure interface will be prompted for a login name and password. Public users may also be required to log in when access to user profile information is required. Public user log in may occur either when the user first enters the web site or when the user first accesses selected features or tools. The LMI IDS will also identify the client computer location when the system is being accessed from designated public facilities.

Identification information may be saved to the client computer the first time a user enters the site. The LMI IDS will attempt to retrieve this information from the client computer on subsequent visits to the site. The storage of information on client computers may be selectively disabled based on the client computer location.

Depending on the application settings, identification information may also be stored within the LMI IDS. Users requiring access to personal information (such as user profile data and custom home page settings) will be required to log in prior to accessing personal data.

User characteristics will be used to generate web site statistics and may be used to control custom user features and generate internal user audit trail information.

6.1.2 View General LMI InformationThe purpose of this feature is to allow users to view general LMI information in the form of news, articles, publications, tables, graphs, and links to other web sites. This feature also acts as a gateway to web-based LMI IDS web-based tools. This feature applies to Job Seeker, Employer, and Other LMI Data Consumer users. Advanced LMI User and LMI Analyst users will use this feature as a gateway to access LMI IDS tools.

Users will view general LMI information contained in state LMI web pages. State LMI web pages will be content rich and visually appealing with an emphasis on usability to provide quick access to general LMI information. State LMI web pages will consists of common modules and custom content modules including:

State unique header graphics

A menu bar containing links to top level state LMI web pages and LMI IDS tools and a web site search engine interface

A footer containing text based links to selected pages and tools

One or two columns of web page content

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State LMI Web pages will contain static and dynamically generated elements. Dynamic elements will be generated using data contained in the LMI IDS datamart. Each column of web page content will consist of modules with elements that may contain:

Formatted text and graphics such as articles or a list of featured job openings

Data tables and graphs such as unemployment statistics

Hyperlinks to files such as document (PDF format), spreadsheet, executable, zip or other files containing information that may be of use to web site users

Hyperlinks to web pages on other web sites such as a state agency home page or specific information about featured job openings

Hyperlinks to other state LMI web pages such as a link to employer news in an article about growth in a particular industry

Hyperlinks to information contained in LMI IDS tools pages such as a link to location specific wages in an article about state wage growth

Users will navigate through the state LMI web pages using the hyperlinks contained in the menu bar, footer, and web page modules and through the web site search engine. Users will also use hyperlinks to go to specific pages located in other web sites and in the LMI IDS tools.

State LMI web pages will be based on web page templates with a generic layout that may be used by the Web Site Manager as a guide for creating specific content modules and web pages. Templates will include:

6.1.2.1 Home Page

The Home Page template consists of content modules that provide introductory information about the state LMI web site and information about featured topics and tools. Introductory information may include a description of the state LMI web site, a summary of features and tools with associated hyperlinks, and links to related web sites. Featured topic information may include article summaries or teasers, tables, lists, graphs, and relevant links to article, information, and tools display pages as well as links to files and related web sites.

6.1.2.2 Information Page

The Information Page template consists of content modules containing information common to a specific topic. Featured topic information may include article summaries or teasers, tables, lists, graphs, and relevant links to article, information, and tools display pages, as well as links to files and related web sites

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6.1.2.3 Article Page

The Article Page template will consist of a single content module containing a complete article with associated tables, lists, graphs and relevant links to information, and tools display pages as well as links to files and related web sites. An article summary that may be used as a teaser within another web page may also be included.

6.1.2.4 Tools Index

The Tools Index template will consist of a single content module that can be displayed as single content module web page or placed within a multiple content module page. The tools index will contain a description of each LMI IDS tool with links to the initial tool selection form or tool home page.

6.1.2.5 Contacts/Help Page

The Contacts/Help Page template will consists of one or more content modules that provide relevant web site contact information and guidance about using specific web site features. Contact information may include e-mail links, telephone numbers, and links to other web sites. The state LMI web site may include multiple contacts/help pages associated with specific tools, features and topics. Some contacts/help pages may use information contained in the user's personal profile to provide customized contact information (contacts in a specific geographic area for example).

6.1.2.6 Resources and Support Services Page

The Resources and Support Services Page template will provide information that will allow users to find public and commercial resources that provide information and services not available through the LMI IDS. Find Resources and Support Services pages will allow users to find the location of physical resources and will contain hyperlinks to Internet resources. Find Resources and Support Services pages may use information contained in the user's personal profile to provide customized resource information (resources in a specific geographic area for example). The following types of resources may be included:

Local One-Stop service centers

State and local employment agency offices

Information about filing for unemployment insurance

Americas Jobs Network web sites

U.S Government Jobs (FedWorld)

State and local jobs

Occupational licensing information and agencies

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6.1.3 View Personal Home PageThe purpose of this feature is to provide a web page containing information that is targeted towards a specific user based on a unique user profile. This feature applies to Job Seeker and Employer users who will visit the web site on a regular basis.

The user's personal home page will contain mandatory and customized content modules. Mandatory content modules will be the same for all users regardless of the user profile. Personal home page content modules will contain elements generated dynamically from the LMI IDS datamart based on the user profile.

Items that might be displayed in a personal home page module include job openings for a specific location and occupation, unemployment in a specific industry, local area employment news, and other information from the LMI IDS datamart that can be selected based on user profile information.

6.1.4 Modify User ProfileThe purpose of this feature is to provide a web interface that allows users to enter or modify user profile information and select personal home page options. This feature applies to Job Seeker and Employer users that have chosen to enter user profile information or use a personal home page.

The LMI IDS standard home page will contain a hyperlink to a web-based form that allows the user to enter user profile information and personal home page preferences. Personal home pages will also include a hyperlink to a similar form that that allows the user to modify user profile information and personal home page preferences. Each personal home page module will contain a hyperlink to a web-based form that allows the user to modify specific module display settings.

User profile information may include geographic location, occupation, industry, education, or any other information that could be used by the personal home page modules to generate user specific information.

Home page preferences include selecting which modules will be displayed in the user's personal home page and specific setting for each module selected. Examples of custom module settings are job search criteria, occupation, and industry.

Depending on the application settings, the user will be given the option of saving their user profile and personal home page options locally on their own computer or on the LMI IDS server.

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6.1.5 Search For InformationThe purpose of this feature is to provide a web interface that allows users to search for information contained within the LMI IDS web site. This feature applies to Job Seeker, Employer, and Other LMI Data Consumer users.

The state LMI web pages menu bar will contain an interface that allows the user to enter key words and initiate a default search. The search interface will also contain links to an advanced search selection form and search help page.

The advanced search selection form will allow the user to enter search criteria and scope. Search criteria may include keywords or other criteria such as an occupational group or the date an article or data element was last updated. Scope selection will allow the user to search the entire LMI IDS or limit a search to a specific area (state LMI web pages, a specific LMI IDS tool, or a specific data category for example).

Based on the search criteria and scope, the LMI IDS will generate and display one or more search results page(s). The search results page(s) will list the search results grouped by their location within the LMI IDS. Each entry in the search results page(s) will contain a brief description of and hyperlink to an LMI IDS page. The search results page(s) may also list potential corrections to misspelled key words.

The search help page will provide information and tip on using the default and advanced search options.

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6.2 Data Browsing Tools

Figure 6.2 - Data Browsing Tools Use Cases

Data browsing tools will provide access to display pages containing tables and dynamic reports that contain specific LMI and related data. The primary source of the data contained in data browsing tools will be the state's ALMIS database. This data will be augmented with related data contained in job banks, career information databases, and other labor exchange data sources. Customization of data browsing tools to accommodate variations in the individual state's implementation of the ALMIS database will be accomplished through application and data store settings and will not require changes to the underlying software.

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Each data browsing tools will contain selection forms and display pages. Users will enter Data Browsing Tools by following a hyperlink contained in the State LMI Web Pages. Users may be directed to an initial selection form or to a specific data display page with pre-selected display criteria.

Users will use selection forms to select filter criteria (location, industry, and time frame for example). Users will then select one or more data types to be displayed (unemployment rate, wages, and job openings list for example). A default set of data types will be pre-selected when the user first enters the form. A minimal number of selection forms will be required. Optional rollup data may be used when specific data for the selected filter criteria is not available (state wide instead of county specific for example). Use of rollup data will be noted within the selection form. Selection forms may use client site processing to reduce the number of required web server requests. However, alternate selection forms that use pure HTML will also be available.

Users will select a geographic area by first selecting a location type. Users will then select a specific location within the selected location type. Users may also select to display a map of locations within the selected location type. By selecting a location on the map, the user will be returned to the selection form to complete their filter criteria and data selection.

Display pages will contain tables, lists, and dynamic reports based on the filter criteria and data selections entered by the user or passed to the display page through a hyperlink. Individual data elements within the display page may contain hyperlinks to other LMI IDS Data Browsing Tools web pages or to other web sites. Display pages may also contain hyperlinks the allow the user to modify their selections or change the way the data is displayed. Rollup data that is not specific to the selected filter criteria will be noted on the display page. The display page will also include a hyperlink to a help page that explains the source and limitations of each data type contained in the display page. The help page may also contain information about when the data was last updated and if corrections were made to previously released data.

6.2.1 View Local Area ProfileThe purpose of this feature is to allow users to view detailed information about a specific geographic location. This feature applies to Job Seeker, Employer, and Other LMI Data Consumer users.

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The View Local Area Profile selection form will allow the user to select a location and the types of data to be displayed. The View Local Area Profile display page will contain an area description, location specific graphics (such as a map or photographs), and multiple tables, graphs, and lists. Tabular data may include comparisons to state and national data. Types of data that may be displayed include:

Current economic indicators

Population and census data

Employment projections and labor force statistics

Industry distribution (one or two digit SIC code)

Average wages and income

Number of businesses and employment size

Training providers

High wage and high growth occupations

Job Openings

Where applicable, table and list items will contain hyperlinks to other Data Browsing tools pages or to web pages contained on other web sites. These links will allow the user to view additional details about a specific data entry such as an occupation, industry, or job opening. If available, the data displayed by following one of these links will be specific to the currently selected location. Data tables will also include links that allow the user to sort the data on a specific field.

The View Local Area Profile display page will include links that allow the user to change the currently selected location (within the currently selected location type) and links to other Data Browsing tools features that allow the user to:

View detailed industry data (two, three or four digit SIC code) for the currently selected location

View a complete list of occupations and associated statistics for the currently selected location

View a list of employers in the currently selected location

View a list of training providers in the currently selected location

Search for job openings in the currently selected location

Locate employment service resources available in the currently selected location

Compare locations within the currently selected location type

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6.2.2 View Occupational InformationThe purpose of this feature is to allow users to view detailed information about a specific occupation for a specific location. This feature applies to Job Seeker, Employer, and Other LMI Data Consumer users.

The View Occupational Information selection form will allow the user to select an occupation, location, and the types of data to be displayed. The user will first select a type of work and a specific occupation within that type. The user may also search for an occupation by key word(s). The user will then select a geographic location. Once an occupation and location have been selected, the user will select the specific types of data to be displayed. Data selection options for types of data not available for the selected combination of occupation and location will be disabled.

The View Occupational Information display page will contain an occupational description and multiple tables, graphs, and lists. Tabular data may include comparisons to state and national data. Types of data that may be displayed include:

Employment projections (current and future year employment and growth)

Wages

Occupational statistics by Industry (one or two digit SIC code)

Job openings

Training programs

Unemployment information (unemployment rate and number of claimants)

Labor supply and demand (number of job openings and applicants)

Licensing requirements

Where applicable, table and list items will contain hyperlinks to other Data Browsing tools pages or to web pages contained on other web sites. These links will allow the user to view additional details about a specific data entry such as an industry, training provider, or job opening. If available, the data displayed by following one of these links will be specific to the currently selected location. Data tables will also include links that allow the user to sort the data on a specific field.

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Links will be included that allow the user to change the currently selected occupation and location (within the currently selected location type). The View Occupational Information display page will also include links to other Data Browsing tools features that allow the user to:

View the local area profile for the currently selected area

View a list of employers in the currently selected location

Search for job openings within the currently selected occupation and location

View detailed occupational employment by industry (two, three, or four digit SIC code)

View detailed occupational attributes

Compare occupational statistics by location

Compare occupational statistics to other occupations in the same occupational type

6.2.3 View Industry InformationThe purpose of this feature is to allow users to view detailed information about a specific industry for a specific location. This feature applies to Job Seeker, Employer, and Other LMI Data Consumer users.

The View Industry Information selection forms will allow the user to select a location and an industry. The user will first select a geographic location. The user will then be given the option to view all industry groups or search for an industry by key word(s). The user will then be taken to a main industry summary page.

The main industry summary page will display an industry description and a table containing current and project employment, growth, unemployment, and other summary statistics for each industry group (one digit SIC code). Each industry group will contain a hyperlink to a more detailed industry summary page that lists each industry (two digit SIC code) within the selected group. Additional levels (three and four digit SIC codes) will be available depending on availability of ALMIS data. Industry summary pages will also contain links that allow the user to change the current location or go to the View Industry Information display page. The View Industry Information display page may not be available at all levels depending on the availability of ALMIS data. The hyperlinks for each industry listed as a result of key word(s) search or listed in the lowest level industry summary page will go directly to the View Industry Information display page for the selected industry.

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The View Industry Information display page will contain an industry description and multiple tables, graphs, and lists. Tabular data may include comparisons to state and national data. Types of data that may be displayed include:


Wages and employment statistics by occupation within the industry


Mass layoff information

Employers

Where applicable, table and list items will contain hyperlinks to other Data Browsing tools pages or to web pages contained on other web sites. These links will allow the user to view additional details about a specific data entry such as an occupation or employer. If available, the data displayed by following one of these links will be specific to the currently selected location. Data tables will also include links that allow the user to sort the data on a specific field. Links will also be included that allow the user to go to the parent industry summary page, change the current location (within the currently selected location type), or view the area profile for the currently selected location.

6.2.4 View Employer InformationThe purpose of this feature is to allow users to view detailed information about a specific employer. This feature applies to Job Seeker and Employer users.

The Employer Information selection form will allow the user to select an employer by location, occupation, or industry. The user may also search for an employer by name. The user will then be taken to an employer list display page.

The employer list display page will list each employer matching the selection criteria. Additional information about each employer such as location, address, and contact information may be displayed within the employer list. Specific data elements included in the employer list will be controlled by the tool settings. Hyperlinks will allow the user to sort by any column within the list. Each employer name will contain a hyperlink to the View Employer Information display page.

The View Employer Information display page will contain:

An employer description

An employer address (with a hyper link to a map showing the location)

Links to employer web sites (home page and job listings)

Employer contact information

The View Employer Information display page will include links that allow the user to go to the area profile page for the employer's location or industry information page for the employer's industry.

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6.2.5 View Training InformationThe purpose of this feature is to allow users to view information about training providers, training program, and specific training programs offered by each training provider. This feature applies to Job Seeker, and Employer users.

The View Training Information selection form will allow the user to search for training programs by program category, occupational group, geographic location, or key word(s). Selecting a program category or occupational group will take the user to the training program list display. Selecting a geographic location will take the user to the training providers list display. The key word(s) search will take the user to the training key word(s) search results display. Each search options will include advanced search features that allow the user to limit the search according to attributes such as training provider type, degree offered, education required, and part time enrolment permitted.

The training program list display will list the training programs that meet the selected search criteria. This list will include CIP code, and program name. Each program name will contain a hyperlink to a training program summary display page.

The training provider list display will list the training providers that meet the selected search criteria. This list will include the institution code, institution name, and institution location. Each training provider in the list will contain a hyperlink to a training provider display page.

The training key word(s) search results will display a training program list, training provider list, and a list of specific training programs matching the key word(s) search criteria. Each training program and training provider’s name will contain a hyperlink to a training program summary display page and or training provider display page respectively. Each specific training program will contain a hyperlink to a training program information display page.

The training program summary display page will contain a description of the training program and a list of training providers offering the program. This list will include the providing institution code and name, institution location, degree offered, and the number of program completers. Each training program offered by a training provider will contain a hyperlink to the View Training Information display page. Each training provider in the list will contain a hyperlink to a training provider display page. The training program summary display page will also display a list of occupations that are applicable to the training program with minimum educational requirements and average wage for each occupation. Each occupation will contain a hyperlink to the View Occupational Information display page for that occupation.

The training provider display page will contain the training provider address, contact information, and web site. This page will also include a list of all training programs offered by the institution including the CIP code, program name, degree type, and number of completers for each program. Each program offered by the provider will contain a hyperlink to a training program information display page.

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The training program information display page will contain a description of the program, provider information (address, location, and program contact information), and detailed program information and statistics including:

Education requirements:

Test given to new students:

Is part time enrollment permitted:

Is school accredited:

Degree offered

Occupation licensing and certification requirements

Program duration

Program application deadlines and start dates

Program costs

6.2.6 Compare OccupationsThe purpose of this feature is to allow users to compare different occupations for a specific location. This feature applies to Job Seeker and Employer users.

The Compare Occupations selection form will allow the user to select a location, occupation type, and data to be displayed. The user will first select a geographic location. The user will then select an occupation type and the data to be displayed. Possible data that can be compared includes:


Wages



The Compare Occupations display page will list each occupation within the selected occupation type. Each occupation will contain a hyperlink to the View Occupational Information display page for the occupation. The Compare Occupations display page will also include a link to allow the user to change their selections.

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6.2.7 Compare LocationsThe purpose of this feature is to allow users to compare local area and occupational statistics across different locations. This feature applies to Job Seeker and Employer users.

The Compare Locations selection form will allow the user to select a location type, and occupation (optional) and the data to be included in the comparison. The user will first select a location type (county or region for example). The user may then select a type of work and a specific occupation within that type. The user may also search for an occupation by key word(s). The user will then select the data types to be displayed. Location data that may be displayed includes:

Current economic indicators

Population and census data

Employment projections and labor force statistics

Average wages and income

Number of businesses and employment size

If an occupation is selected, the following occupational data may be included:


Wages



The Compare Locations display page will list each location within the selected location type and the statistics associated with each location. Each statistic will contain a link that displays a map showing the locations within the selected location type and the selected statistic for each location. Each location will contain a hyperlink to the View Local Area Profile display for the location. The Compare Locations display page will also include a link that allows the user to change their selections.

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6.2.8 Compare IndustriesThe purpose of this feature is to allow users to compare different industries for a specific location. This feature applies to Job Seeker and Employer users.

The Compare Industries selection form will allow the user to select a location, industry group or type, and data to be displayed. The user will first select a geographic location from one or more lists of location types. The user will then select an industry group or type (one, two or three digit SIC code) and the data to be displayed. Possible data that can be compared includes:


Wages statistics


Mass layoff information

The Compare Industries display page will list each industry (two, three, or four digit SIC code) within the selected industry group or type. Each industry will contain a hyperlink to the View Industry Information display for the industry. If lower SIC code levels are available, a hyperlink will be included to allow the user to expand an item in the list to the next level. The Compare Industries display page will also include a link to allow the user to change their selections.

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6.3 Career Tools

Figure 6.3 - Career Tools Use Cases

Career tools will provide job search and career planning self-help assistance to the user. The user will be able to easily access data based on their direct needs as well as stimulated needs as a natural progression through the career tools web pages.

Users will enter Career Tools by following a hyperlink contained in State LMI Web Pages. In some cases, users may be directed from a State LMI Web Pages or Data Browsing Tools page to a Career Tool page with some data pre-selected based on the originating hyperlink.

The user will initially enter information about their needs, interests, and personal attributes through a series of selection forms. When available, information from the user's personal profile will be used to pre-select information. Career Tools will also allow the user to save the information they have entered with Career Tools to a file on their local computer or into their personal profile depending on the application settings.

The information entered in the selection forms will be used to generate display pages or could be posted to a labor exchange database such as a job bank. Display pages will use information available through automated labor exchange databases and services such as O*NET, job banks, and the state ALMIS database. Information contained in Career tools will be supplemented with hyperlinks to Data Browsing Tools display pages.

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6.3.1 Search for Job OpeningsThe purpose of this feature is to allow users to search for job openings that match specified criteria. This feature applies to the Job Seeker users.

The user will be presented with a Search for Job Openings selection form that allows the user to enter job search criteria and to select one or more job listing services in which to search. Job listing services may include America's Job Bank, state job banks, commercial job banks, and other sources such as on-line newspapers. The LMI IDS will contain common cross-references necessary to convert user profile information, such as occupation and location, into search criteria that is compatible with available job listing services.

When the user submits the search, the system will validate the data and generate a search request to the selected job listing services. The Search for Job Openings display page will contain search results sub-pages from each selected job listing service. Each sub-page will contain a list of job openings with hyperlinks to web pages containing specific job opening details. The format of each sub-page will be dependent upon the specific job listing service.

6.3.2 Occupations by Skills and InterestsThe purpose of this feature is to allow users to build a skills and interests profile and find occupations based on those skills and interests. This feature applies to Job Seeker users.

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The Occupations by Skills and Interests selection form will list the user's skills and interests. Initially this list will be blank. The user will enter and edit their selections through one or more sub-forms. These sub-forms may use a question/answer or checklist format. The Occupations by Skills and Interests selection form will allow the user to save their selection or load previously saved selections. The user will also be able to enter occupational match criteria such as location, education requirements, wages and interests and skills match limitations (i.e. 60% match, 80% match, etc.). Once the user has completed their selections, they will go to the Occupations by Skills and Interests results display page.

The Occupations by Skills and Interests results display page will list occupations that match the user's selected skills, interests and other selected criteria. The occupation code and name, total employment, projected growth, average wage, and interest and skills scores will be displayed for each occupation. Hyperlinks will allow the user to sort on any of these fields. Each occupation will contain a hyperlink to an occupation skills and interests details page.

The occupation skills and interests details page will display an occupational description and list the skills and interests associated with the occupation and how those skills and interests match up to the user's selections. Hyperlinks will go to the Data Browsing Tools View Occupational Information and View Training Information displays and to the Career Tools Search For Job Openings selection form using the current occupation and location. Hyperlinks will also be included that allow the user to modify occupational match criteria.

6.3.3 Occupations Similar to CurrentThe purpose of this feature is to find occupations that are similar to the user's current occupation based on a predefined skills and interests profile of the user’s current occupation. This feature applies to Job Seeker users.

The Occupations Similar to Current selection form will allow the user to select an occupation and a location. Once an occupation has been selected, the user will go to the Occupations Similar to Current display page.

The Occupations Similar to Current display page will list the skills and interests associated with the selected occupation along with a list of similar occupations with their skills and interests. The occupations list will include information such as a skills and interests match score, occupational wages and education requirements. Each occupation will include a hyperlink to a similar occupation details display page. The user will also be able to save the skills and interests list for future use in the Occupations by Skills and Interests tool.

The similar occupation details display page compares skills and interests between the selected occupation and the user's current occupation. Other occupational details such as occupational wages and applicable training industry information will also be displayed with links to appropriate Data Browsing Tools display pages.

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6.4 Data Analysis Tools

Figure 6.4 - Data Analysis Tools Use Cases

Data Analysis Tools web pages will contain:

A header similar to the State LMI Web Pages header

A menu bar with links to each feature, a link back to the LMI IDS home page, and a search engine interface that allows the user to search within the scope of Data Analysis Tools or within the entire LMI IDS web site

A footer with text based hyperlinks to each feature and a link back to the LMI IDS home page

A content area for displaying selection forms and data display pages.

Users will enter Data Analysis Tools by following a hyperlink contained in the State LMI Web Pages. Users will be directed to the Data Analysis Tools home page. The Data Analysis Tools home page will contain background information about Data Analysis Tools and descriptions of each feature. The user will select a specific data set from the Data Analysis Tools home page or follow a hyperlink to a feature specific page that lists the data sets available for that feature.

Selecting a data set will display a selection form where the user will select statistical data elements, data attributes, display options, and graphing options. Some data sets and selection options will only be available to internal users that have established a secure session with the LMI IDS. Data sets and options that are only available to internal users will not be displayed to users accessing the system through the public interface.

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When the user has completed the selection form, the user will submit the form to bring up a data display page. The data display page will contain one of three types of tables. A graph may also be included depending on the user's selections. Data elements that are grouped according to attribute selection will be displayed using predefined aggregation rules. The data display page will include options that allow the user to download the data table in the form of a delimited text file or Microsoft Excel spreadsheet and download the graph as an image file.

6.4.1 Display Data SetThe purpose of this feature is to allow users to view and download a specific data set. This feature applies to Advanced LMI User and LMI Analyst users.

The selection form will allow the user to select the data elements and attributes to be included in the display. In some cases, certain combinations of data elements and attributes may be limited. The user will also be able to select data elements and attributes to be displayed in graphs as well as the graph type (bar, line, pie, etc.).

The display page will consists of a table with one or more attribute columns and a column for each selected data element. Hyperlinks will allow the user to sort the data by attribute or data element. If selected, a graph will also be displayed along with a selector that allows the user to change the graph type.

6.4.2 Display Drilldown TableThe purpose of this feature is to allow users to display and download a data set grouped by a specific attribute and to then drill down and expand an attribute according to a pre-defined drill down hierarchy. This feature applies to Advanced LMI User and LMI Analyst users.

The selection form will allow the user to select data elements, a drill down hierarchy, and graph data elements.

The display page will consists of a table with one or more attribute columns and a column for each selected data element. The attributes in one column will contain hyperlinks that will display the next level of the hierarchy. Hyperlinks will also be included that allow the user to collapse the hierarchy to a higher level.

Two possible display page formats could be used. The first format will display each hierarchy level using a single column with the current level attributes. Higher level attributes will be displayed as a path above the table with hyperlinks that allow the user to go back to a specific level. The second format will display a column with current level attributes and a column for each higher level attribute. Hyperlinks within the table or column headings would allow the user to collapse an attribute to a previous level.

If selected, the display page will contain a graph along with a selector that allows the user to change the graph type. The graph will be updated as the user moves within the hierarchy to reflect the currently displayed data.

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6.4.3 Display Pivot TableThe purpose of this feature is to allow users to display and download a table containing a matrix view of a specific data set. This feature applies to Advanced LMI User and LMI Analyst users.

The selection form will allow the user to select a single data element, an x-axis attribute, one or more y-axis attributes, and graphing option.

The display page will contain one or more attribute columns and a column for each x-axis attribute value containing the selected data element. Hyperlinks will allow the user to sort on any column.

If selected, the display page will contain a graph along with a selector that allows the user to change the graph type. The x-axis of the graph will represent the attributes contained in the x-axis of the display table.

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6.5 Web Site Management Tools

Figure 6.5 - Web Site Management Tools Use Cases

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Users will access web site management tools through an application interface on a local network or through a secure web site over the Internet or local Intranet. Application screens and web pages will allow web site managers to easily view web site statistics and manage web site content, web site settings, tools options, and user accounts. Procedures and tools will also allow technical support personnel to manage primary and backup LMI IDS servers.

As a minimum, the following tools will be available to system administrators over the Internet:

Modify Common Module

Create or Modify Content Module

Modify State LMI Web Pages

Manage Tool Settings

Manage User Profile Options

Manage Restricted User Login Accounts

View Web Site Statistics

6.5.1 Modify Common ModuleThe purpose of this feature is to allow the user to modify the content and behavior of LMI IDS common modules. This feature is applicable to the Web Site Manager and Technical Support users.

The user will select a common module to be modified such as the header, footer, menu bar, or search module. The user will then be able to modify the content, look, and behavior of the module. Examples of common module attributes that would be modified include:

Changing background colors, text, and graphics

Changing the layout of elements within a common module

Adding, deleting, and modifying buttons and hyperlinks to change their appearance and their links

Adding, deleting, and modifying calculated fields such as the way the page title is displayed in the header module

Changing the available options and default settings associated with the search module

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6.5.2 Create or Modify Content ModuleThe purpose of this feature is to allow the user to create a new content module or locate and modify an existing content module. This feature is applicable to Web Site Manager users.

The user will select to either create a new content module or open an existing content module located in the LMI IDS web site configuration data store. The user must be able to easily locate existing content modules for modification.

The user will then add, modify, and delete elements within the content module. Content module elements may include standard HTML elements such as formatted text and graphics as well as active elements created by business service components. The user will be able to set the attributes of HTML and active elements.

Standard and pre-configured elements will be maintained in an element library. Standard elements will include articles elements, graph elements, table elements, and list elements. Pre-configure elements will be standard elements with pre-set attributes that users will also be able to save and reuse. Examples of element attributes include content, font, background color, source data, graph style, and permissions.

Formatted HTML text and graphics may be imported from a standard HTML file or from a formatted document file such as Microsoft Word. Graphics may be pasted into common modules from other Windows applications.

When the user has completed working on the content module, the user will save the content module to the LMI IDS web site configuration data store.

6.5.3 Modify State LMI Web PagesThe purpose of this feature is to allow the user to create and modify top level LMI IDS web pages. This feature applies to Web Site Manager and Content Manager users.

The user will create a new page or open an existing page. The user will modify page settings and place content modules into the page. The user will modify content module settings such as background, border, and content module expiration dates. The user may select to use default page and module settings. These default settings may also be modified by the user.

Some users will have restricted access to specific web pages. These users will open an existing page in order to update module contents. The user will select an element within a web page content module and edit selected element attributes such as the heading, teaser, and content attributes of an article element. Alternatively, the user may open a specific element independent of the web page containing the element and modify element attributes through an element editor.

When the user has completed editing the web page, the user will save the content module to the LMI IDS web site configuration data store.

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6.5.4 Manage Tool SettingsThe purpose of this feature is to allow the user to modify tools settings that affect the look and behavior of the tools modules. This feature applies to Web Site Manager and Technical Support users.

The user will select a tool and be presented with one or more tool application options pages. Items that may be modified include:

Common module (header, footer, menu bar etc.) settings

Data settings to accommodate variations in the state's implementation of the ALMIS database standard

Data source and limitation information contained in tool help pages

Enable or disable specific tool features

Modify available selection form options and defaults

Set permissions

6.5.5 Manage User Profile OptionsThe purpose of this feature is to allow the user to control personal home page options and how the LMI IDS saves user profile information. This feature applies to Web Site Manager users.

The user will open the personal home page template. The user will change template settings and place content modules into the page. Content modules will be either optional or mandatory. This page may include active content modules that use data contained in the user profile to generate custom displays. When the user has completed editing the personal page template, the user will save the template to the LMI IDS web site configuration data store.

The user will open the profile and home page preferences selection form. The user will place profile entry and module selectors elements into the page. Additional elements may include instructions and a link to a privacy policy page. When the user has completed editing the profile and home page preferences selection form, the user will save the form to the LMI IDS web site configuration data store.

The user will open a profile options form. The user will specify specific client locations such as local service centers. The user will specify profile storage options for each location as well as default storage options. Storage options may include:

Allow the end-user to select whether their profile data is stored on the client or server

Profile data is stored on the client only

Profile data is stored on the server only

Storage of profile information is disabled

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6.5.6 Manage Restricted User Login AccountsThe purpose of this feature is to allow the user to manage login accounts required for restricted users who will be accessing restricted data, modifying web page content, or performing remote LMI IDS system administration. This feature applies to Web Site Manager and Technical Support users.

The user will be able to add, modify, and delete users and groups. Users will have a logon ID, a password, and other identifying information. Groups will have a list of users. Both users and groups will be assigned rights and permissions to use specific tools and applications and view restricted data.

6.5.7 View Web Site StatisticsThe purpose of this feature is to allow the user to view information and statistics about the LMI IDS web site. This feature applies to Web Site Manager and Technical Support users.

Web Site Manager and Technical Support users will be able to view web site information and statistics in the form of tables and graphs. Information and statistics that will be available include:

The number and duration of visits to specific web pages

Activity of restricted users including the types of data accessed

Current connections and activity

6.5.8 Provide Alternate Message When Web Site Is Not AvailableThe purpose of this feature is to allow the user to set up and implement an alternate message that will be displayed when the web site is not available. This feature applies to Technical Support users.

The user will be able to enter and modify the message that is displayed when the web site is not available. Procedures will be available that allow the user to activate this message when the web site goes off line or is taken off line for maintenance.

6.5.9 Manage Backup ServersThe purpose of this feature is to allow the user to set up and maintain a set of backup servers that may be used when the primary set of servers is not available. This feature applies to Technical Support users.

The user will set up the LMI IDS primary and backup servers so that operation is automatically switched over from a primary server to a backup server in case of server failure. This switchover will occur with minimal interruption to users accessing the system over the Internet. In the event that a switchover occurs due to server failure, the system will notify the designated system administrators. The system administrator may also switchover to a backup server manually during LMI IDS maintenance.

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6.6 Data Management Tools

Figure 6.6 - Data Management Tools Use Cases

Users will access data management tools through a secure web site over the Internet or local Intranet. Users may also be able to access these tools through an application interface on a local network. Web pages will allow data managers to easily manage the importing and replication of data into the LMI IDS data store and manage restricted data access settings.

6.6.1 Import DataThe purpose of this feature is to allow the user to import data from a local or remote source into the LMI IDS. This feature applies to Data Manager users.

The user will select the data to be imported from a predefined list of data groups. The user will perform any necessary setup steps such as placing removable media into a CD-ROM or establishing a secure connection over the Internet. The user may select to import the data on demand or import the data according to a one time or recurring schedule. The system will generate a log documenting the data transfer and as well as any errors that occurred.

The user may elect to roll back the transfer in case of data transfer errors. Data security settings will not be affected by the data import process.

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6.6.2 Manage Data Import SettingsThe purpose of this feature is to allow the user to create and edit data groups that contain information about data sources, data destinations within the LMI IDS, and default import settings. This feature applies to Data Manager users.

The user will create a data group or select an existing data group. The user will select a local or remote data source, specify the attributes of the data source, and specify data within the LMI IDS that will be updated or replaced by the imported data. The user will also provide necessary data mappings and translation rules. When completed the user will save the data group to the LMI IDS.

6.6.3 Set Restriction on Data AccessThe purpose of this feature is to allow the user to set restrictions on the access of specific data. This feature applies to the Data Manager and Web Site Manager users.

The user will select a unique data column from the LMI IDS source data tables or a specific column within a predefined data set. The user will then select the groups that will have access to the data in that column. The user may also select to restrict access to the column by row. In this case, the user will also select which rows are affected by the restriction. When selecting restrictions on a source data table, the user will have the option of selecting data sets that will inherit the restrictions.

When a public access LMI IDS content or tools module requires access to restricted columns, the module will be disabled or the restricted columns will be hidden. When possible, tools module selection screens will automatically adapt to remove selection options that could result in the display of restricted columns. Columns with row restrictions will still be available to web page modules and will display restricted data in the form of a fixed number of asterisks or other symbol.

Users accessing the system through the secure interface over the Internet will first have to log in with a valid user ID and password. When a web page containing restricted data is accessed through the secure interface, the LMI IDS will check for any data restrictions associated with the user ID. If access to the requested data is not allowed, the web page will be displayed with asterisks or other symbols replacing the restricted data.

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7 Summary of Impacts

7.1 Operational ImpactsPublic users of LMI data will have the option of self-service access to LMI data through the LMI IDS instead of having to visit a regional service center. Service center clients will also access LMI data through a web browser. This assumes that service center computers have access to the Internet.

Many customers who now contact the LMI programs directly for current or historical information or complex data queries may find their information needs met through self-service access to the state LMI IDS system.

7.2 Organizational ImpactsThe following are anticipated organizational impacts on user, development, and support/maintenance during operation of the proposed system:

Some training in the use of LMI IDS administrative tools will be necessary.

Some training in web page development and maintenance may also be necessary.

Some training in the use and maintenance of a commercial web application server may be necessary.

Some training in the use of commercial data management products may be necessary.

All Consortium states implementing the LMI IDS will be required to maintain a master ALMIS database. This database must allow connectivity to the LMI IDS database(s) for data replication purposes.

7.3 Impacts During DevelopmentThe following are anticipated impacts during development of the proposed system:

Project staff will be involved in meetings with program staff and the LMI ACCESS Consortium throughout detailed design and implementation of the LMI IDS.

Project staff and state technical staff may be required to support LMI IDS deployment activities.

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8 Analysis of the Proposed System

8.1 Summary of ImprovementsBenefits provided from the development of the LMI IDS include:

Current data can be accessed at all times.

No distribution of software or data is necessary as updates occur.

Customers can access the data for any state utilizing this system. This can be accomplished from any location that has Internet connection, thereby reducing the need to travel to a local One-Stop office.

Advanced query and data display capabilities will be available over the Internet allowing greater self-serve LMI data retrieval and analysis capabilities. This will reduce the number of customer requests for labor market information.

LMI research staff will be able access the same system through an Intranet connection to conduct research, generate reports, and respond to customer requests for labor market information.

The system will be information rich, efficient, and easy to use for the average customer.

The Consortium will have the ability to add new features to the LMI IDS using state, contractor, or other resources.

8.2 Disadvantages and LimitationsDevelopment and implementation costs may prevent all features from being implemented. Even with reduced capability, the cost to develop and implement this system will be more than if existing web-based versions of LMI ACCESS were used. However, the improvements in usability and flexibility in accessing data will not be realized with these existing products.

The full range of functionality and optimum user interface may not be available to older web browsers that cannot run client side Java script and dynamic HTML. A text only interface will be provided to support ADA requirement. This interface can also be used to support these older web browsers. The text only interface will provided equivalent functionality but will likely require additional server requests to perform the same task.

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8.3 Alternatives and Tradeoffs ConsideredTwo other approaches to providing public access to LMI and related data over the Internet were considered.

The first approach consisted of a web-based application running in parallel with a passive State LMI web site on separate web servers. This solution could be quickly implemented with minimal risk. The web application would provide specific tools to access LMI and related data. Although the ability to customize the application for each Consortium state would be a priority, maintainability and extensibility were not considered priority items in this approach.

The second approach consisted of two web application based on existing commercial products that would run in parallel with the state's existing LMI web site. The first application would be based on Geographic Solution's Virtual OneStop (VOS) and would provide Internet access to core LMI data in addition to a wide variety of job seeker and employer services. VOS can also provide employment services case management. The second web application would be based on a commercial data warehouse product and would supplement VOS by providing LMI data analysis tools for advanced users. Under this approach, the Consortium would have to rely on Geographic Solutions to add additional features to their VOS product. Additionally, many of the services provided by the VOS product are the responsibility of programs other than LMI. Political considerations might prevent Consortium states from implementing a statewide VOS web site.

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9 GlossaryTable 9.1 contains a list of acronyms used in this CONOPS. Table 9.2 contains a list of terms and definitions that are used in this CONOPS.

Table 9.1 - Acronyms

ACIN America's Career Information Network

ADA American's With Disabilities Act

AJB America's Job Bank

ALMIS America's Labor Market Information System

BLS Bureau of Labor Statistics

CIS Career Information System

CONOPS Concept of Operations (this document)

ETA Employment and Training Administration

HTTP Hypertext Transfer Protocol

IDS Internet Delivery System

LMI Labor Market Information

O*NET Occupational Information Network

ODBC Open Database Connectivity

SIC Standard Industry Code

SSL Secure Socket Layer

VOS Virtual OneStop

WIA Workforce Investment Act

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Table 9.2 - Terms and Definitions

Client Side Java Script Scripting language embedded within HTML pages that run within the client computer's web browser and uses the Java syntax and unique scripting objects.

Datamart Software interface that imports and combines data from a variety of sources and make that data available to other applications.

Data Replication Distribution of data contained in a master database to other data stores.

Data Store Software that stores and manages persistent data, such as a database server or data warehouse, and makes that data available to applications.

Dynamic HTML An extension of HTML that allows tag attributes to be changed dynamically using client side script. This allow items such as check boxes and drop down lists to be changed dynamically at the client in response to user input without additional server requests.

Extensible The ability to add new capabilities and features to a system.

Interactive Web Site Web site that dynamically generates web pages based on user input entered through a web browser.

Java Applet A graphical Java application that runs on the client computer within an HTML page on a web browser.

Labor Exchange The free public Labor Exchange (WIA Title III) assists employers in filling jobs and job seekers in finding employment. The seven basic services associated with the Labor Exchange are: Job Opening Listings (Unsuppressed and

Suppressed Job Orders) Job Seeker Listings (Résumés and Work

Registrations) Job Referrals (Self-Referrals and Staff-Referrals) Intake/Triage (Needs Assessments) Referral to Other Services (Programs and

Partners) Providing Labor Market Information Supporting reemployment services and activities

One Stop Single source of employment related information required under the WIA

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Passive Web Site Web site that provides files, typically in the form of HTML pages, in response to HTTP requests without any additional server processing.

Pivot Table A table in which a single piece of numerical data (such as unemployment) is represented in columns associated with related attributes (such as month). A pivot table may also have multiple rows associated with other attributes (such as county). Pivot tables are sometimes referred to as "cross-tab" tables.

Scalable Ability of a system to accommodate additional users by adding hardware without modifying the underlying software.

Secure Sockets An open standard for establishing a secure communication channel to prevent the interception of critical information such as credit card numbers.

Thin Client Computer with little or no ability to run application software used to view web pages, usually through an integrated web browser. Most thin clients have limited ability to run client side Java script and Java applets.

Web Application Server Web server used to support dynamic web sites.

Web-based Application running on a web application server that is accessed remotely over the Internet using a web browser.

Web Page A single page viewed on a web browser using files downloaded from a web server in response to an HTTP request.

Web Site A web server or multiple web servers associated with a single domain name or IP address.

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Appendix A - Traceability Matrixes

August 4, 2000


Table A1 - Problems/Change Matrix

Problem SolutionLMI and related data is not accessible over the Internet. The LMI IDS will provide Internet access to LMI and related data.

To accomplish this the LMI IDS will:

States that have already implemented an Internet version of LMI ACCESS are maintaining two completely separate systems.

The CD-ROM and client/server versions of LMI ACCESS require that users come into a designated public facility to make use of the system.

Today's customers expect universal access from remote sites, home or office, and potentially locations outside the state through the Internet.

Provide a single centralized system for each state. Provide information to local service centers as well as to

customers over the Internet. Provide a separate text-based pure HTML interface to support

older web browsers.

Be scalable by accommodating additional users by adding hardware without modifying the underlying software.

State LMI web sites do not provide sufficient services to customers. The LMI IDS will provide a full range of capabilities to internal and external customers. To accomplish this the LMI IDS will:

Existing Internet based state LMI and related resources are inconsistent and do not meet the needs of One-Stop Service Center customers.

Many state LMI web sites provide only limited LMI data over the Internet and do not provide query or data export capabilities.

Some states have multiple web sites containing LMI and related resources. These web sites often do not contain adequate cross-links, making resources difficult to locate.

Available tools for LMI Analysts to query and analyze LMI data are difficult to use and provide limited capabilities.

Provide public access to ALMIS standard LMI data. Provide pubic access to data contained in other state and national

databases including automated labor exchange services such as America's Job Bank and other state run job banks and the United States Department of Labor Occupational Network (O*NET) database.

Provide information and links to other LMI and related state, federal, and commercial resources available over the Internet within the context of the web site.

Allow sophisticated users to query, view, and upload pre-defined data sets in the form of tables and graphs.

Allow internal users unrestricted access to data through a secure Internet connection.

August 4, 2000 A-1


Problem SolutionCurrent LMI delivery systems are not user-friendly. The LMI IDS will provide a user-friendly interface. To accomplish

this the LMI IDS will: Inidividual screens contain only a few selections with large

buttons. The point and click features of a mouse driven system should have afforded more functionality per screen.

The Internet versions of LMI ACCESS fail to meet commonly accepted usability principles.

Customers must navigate through an excessive number of pages in order to reach a single data table.

Provide a web browser interface that conforms to common usability principles.

Provide quick customer access to information with a minimum number of web page requests.

Provide efficient customer access to information by displaying multiple pieces of information on a single web page based on the customer's needs.

Provide multiple interfaces and paths to information that are appropriate to both advanced and less sophisticated customers including a key word search of web site and database content.

Current LMI delivery systems are not accessible to people with disabilities.

The LMI IDS will be accessible to people with disabilities.

Many State LMI web sites and most Internet versions of LMI ACCESS do not meet ADA guidelines for accessibility to people with disabilities.

Comply with current ADA guidelines for Internet access and usage.

Current LMI delivery systems are difficult to maintain. The LMI IDS will be easy to maintain. To accomplish this the LMI IDS will:

The individual LMI ACCESS implementations are difficult to manage and keep current.

When ALMIS data is updated, the state must generate a new release of the CD and update the client/server system databases at each installed location.

Maintenance of the content contained in state LMI web sites requires technical skills.

Content manager cannot update the data contained in the web site directly.

Provide web-based administrative tools that allow web site managers to enable or disable features, manage web site layout and application settings, restrict public access to sensitive data, and view web site statistics and performance measurements.

Provide web-based administrative tools that allow data managers to import data from a variety of sources.

Provide an easy to use web interface that allows designated content managers to input articles and information for display over the Internet.

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Problem SolutionIt is difficult to add new features and capability to current LMI delivery systems.

The LMI IDS will be customizable and extensible to meet the current and future needs of Consortium states. To accomplish this the LMI IDS will:

The Consortium relies on a single vendor for LMI ACCESS software maintenance and modifications.

The complexity of the LMI ACCESS software and access restrictions on the code do not allow the states to update the code themselves.

LMI ACCESS software has required unique customization to meet unique state data requirements.

Be adaptable by being easily customized for individual states without modifications to underlying source code.

Be extensible by having a well-documented open architecture that allows the addition of new features without requiring changes to pre-existing application source code.

August 4, 2000 A-3