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UK Architect Council Weston Manor Hotel 30th March 2009
Peter KingMicrosoft UK Office Server Group Manager
“Live” “Online” On-premisesMost Flexibility and Control
OrganisationsSubscriptions/Licenses
Uniform ServiceIndividuals/SOHOAd-supported/Subscriptions
BrowsersPCs Phones
Cloud Based Services
Consumer or SOHO focused
offering
“Desk-less” offering for users with
limited needs
Enterprise software
delivered as a service
Rich, enterprise software
providing the most capability
User Managed IT/Partner Managed
Provided by Microsoft
Provided by Microsoft (or a partner) Run by Customer
Power of Choice: Software + Services
Two Offerings
• Multiple customers, one architecture• Customer needs rapid deployment• 5 seat lower limit 13,000 upper• Cost efficiency a key focus
Standard
• Single customer per architecture• Businesses greater than 5,000 seats• Optimise for 20,000+• Customer needs most server features
Dedicated
Business Productivity Online Suite Offerings
Business Productivity Online Standard Suite
Individual SKUs Add-On SKUs
Exchange Online Extra Storage
Office SharePoint Online Extra
Storage
Standard Suite
Deskless Worker Suite
Server featuresDeskless
Standard(No
minimum)
Dedicated(5000 Seats
Min)
Unified Messaging Messaging Records
Management Exchange Web
Services/WebDAV
Message Archiving Active Sync Mobility Outlook Connectivity Anti Virus, Anti-Spam Shared contacts, tasks E-mail, shared calendar, OWA
Internet Sites
Read Only
Extranet Collaboration Custom Code Support Excel® Services Enterprise data search Site search My sites Enterprise/Web content People and personalization Blogs, Wikis, Intranet sites Templates and Web parts
Federation/compliance
N/A
1:1 PC video and voice Communicator connectivity IM/presence awareness Call management PSTN connected voice
Multi-party voice and video Application sharing Live Meeting Web access
Offering Details
Server Technology Microsoft Online Services
Messag
ing
C
ollab
ora
tion
Com
mu
nic
ati
on
Current Feature Future Release
BPO Logical Architecture
HMC MPS/MPF
HMC namespaces
Providers
SharepointOCS
Exchange
Provisioning web ServiceBPO Admin portal
AD
Live Meeting
Syndicated services
BPO specific KB
Alert publishing
Ticket mgmt
Customer centric service health
Service Object model
Sign in service
Customer Premise
IT Generalist End User
Service applet SSOand client config
Service Administration
OLS Interface
Trials VL
Deployment and configuration
Service monitoring
Audit collection
Performance loggingand collection
Capacity mgmt
Patch mgmt
Backups
EHS
1
23
4
1Administration through defined set of tools promotes availability and security
234
Rich set of tools available to IT Profession to promote visibility into the service
Integrated with world-class services such as Live Meeting and Exchange Hosted Services
Significant investment in monitoring and management
Summary: Key Differences between Standard vs DedicatedAttributes Standard Dedicated
Exchange and SharePoint Server Features
Similar features for Exchange but greater disparity at SharePoint
Closer alignment with server capabilities
Subscription Management Purchase via EA or Microsoft Online Customer Portal; Annual pre-pay
Custom contract; Invoice in arrears
User Provisioning AD sync available but require self service activation via Microsoft Online Administration Center; Company wide pooled storage
Automated provision via AD sync; Fixed email storage per user
Service Configuration MOAC PortalLimited configuration capabilities
More configuration capabilities through support desk only
End User Experience Different credentials versus AD with required use of Sign-In Client
AD synchronized credentials; no additional client software
User Access No need for VPN; all HTTPSOutlook 2007 only
Require dedicated network linkOutlook 2003 +
Support 24x7 IT Pro call support and support portal 24x7 IT Pro call support and email only
SLA 99.9% with up to 100% credit, reactive reporting only
99.9% with up to 100% credit, proactive reporting and credit
Co-existence and Migration NO free/busy co-existenceStandard tools only support Exchange 2000+ migration, 2 stage migration for other platform
Free/busy co-existence Custom migration by Microsoft or Partner
Datacenter Hosting Multi-tenant architecture Dedicated hardware, storage
Security and Continuity RTO, RPO < 24 hoursCyberTrust CertificationSAS-70 in progress
RTO, RPO < 24 hoursSAS-70 certified
Extensibility Web services support but NO code-level customization for SharePoint
Web services support and code-level customization for SharePoint
Data Centers
• United States
• Dublin
• Singapore
• Amsterdam
Service Portal
Languages
• English• French• German• Spanish• Japanese
Markets
• Australia• Austria• Belgium• Canada• Denmark• Finland• France• Germany• India• Ireland• Italy• Japan• Netherlands• New Zealand• Norway• Portugal• Singapore• Spain• Sweden• Switzerland • UK
Markets subject to change
International Plan in 2009
BPO Data Centers
Current locations
North America
Central andSouth America
Europe Asia
Africa
Australia
Data Center Capacity & Location
Service Latency for Primary DC
• Each service has a different latency requirement. SharePoint is the most stringent at 100ms
• For BPOS-S the primary Data Center must be within 100ms of latency
• BPOS-D latency requirements vary based on the customer’s network
Back-Up Data Center
• To provide geo-redundancy in case of an emergency, there must be a second back-up data center in the same region
Data Center Capacity
• Both Data Centers must have sufficient capacity to handle the number of users forecasted
Each country must be within reach of a Primary Data Center to ensure a good user experience, and within reach of a second Data Center to provide geo-redundancy
Highly Secured DatacentersBusiness Class Reliability and Security Delivering highly secure, private, and reliable
computing experiences based on sound business practices
Authentication to Data
Separate Data Networks
Virus Scanning
Application Level Counter-measures
Application Authentication
System Level Security
Intrusion Detection System
Firewalls
Filtering RoutersKey Features• Geo-redundant datacenters• N+1 architecture• 9 layers data security• CyberTrust certified• Secure access via SSL• ITIL/MOF operational practices• 24x7x365 support• Backed by 99.9% uptime SLA• Multi-layered data protection• Secure data access via HTTPS• Cyber-trust and SAS70 compliance
BPOS SLAs
Monthly Uptime Percentage Service Credit< 99.9% 25%< 99% 50%< 95% 100%
99.9% Uptime SLA
* Terms and conditions apply to all SLAs.
• Financially backed SLAs• Consistent across standard and dedicated
offerings• Available to all customers and partners
SLA SLA
Microsoft
Partner Customer
Service Provider / Bundle Model
Same or better SLAs pass through to customer
SLA
SLA
Microsoft
Partner
Customer
Advisor Model (MOSPA)
MS – customer and Partner – customer SLAs are separate
Microsoft Online Release Cycle
- Quarterly release windows per year - Extent of changes varies per service and per release window- Services may ship on different dates within the window
Q1 2009 Q2 2009 Q3 2009 Q4 2009 Q1 2010
Version Types
MajorVersions
MinorVersions
PatchVersions
Upgrade Policy
Introduction of new service or service upgrade with incompatible network protocol or significant change to end user and administrator experience not offered as an optional feature
Service upgrade that include new opt-in major features and does not pose the impact of major versions
Customer will have up to 12 months to upgrade to new version of the service after the official availability of the service
Customer will be notified in advance of changes but will NOT have the option to determine the timing of upgrade
Customer may be notified in advance of changes and will NOT have the option to determine the timing of upgrade
Service upgrade that involving the application of a bug fix or customer enhancements
Key Investment Areas
Identity through
Federation
Partner Enablement
Pla
tfor
m
International and Data Center
Expansion
Commerce and Billing Innovations
New Business Productivity Capabilities
BPOS-StandardBPOS-Dedicated
EHS
Serv
ice
s
Reaching New Class of
Users
Next Generation Exchange Online,
SharePoint Online and OC Online
Introducing New Services
BPOS Standard Features Update Overview
Q1 2009Releases
• Increase to 5GB (25max) mailbox• Multi-Language UI• Deskless Worker• Blackberry Device Support
• Order on Behalf
• International Release• Deskless Worker
• Wave 14 Updates
• Wave 14 Updates
• Wave 14 Updates
2010 Releases
Standard
Standard
Standard
• Audio/Video quality improvements
• Wave 14 Updates
Improved Business Productivity Capabilities
Q2 2009Releases
• Order on Behalf
• First General Availability• Basic IM and Presence
End-Users
Self-help portal(Microsoft)
- Password changes- How to’s- Config, DL creations...
Onsite and local services
- Hardware and network troubleshoot
Remote services(Partner)
- Remote desktop mgmt
Telephone help desk
- Microsoft (free)- Partner (extended service)
IT Pro
Admin portal(Microsoft)
- User management- Server status- SharePoint Config
Telephone Support
-Microsoft (free)-Partner (extended service)
IT ProInformation
Worker
MicrosoftMicrosoft & Partner
Partner
End-User IT Pro
Tier 1 – Front End
PartnerPartner/Microsoft
Tier 2 – Back End
Partner/Microsoft
Microsoft
Giving IT the flexibility to choose Online deployment by geography, workload or roles
HQ
Branch OfficeFlexible Deployment Choices
Dual Access License Rights
Online Service Rights
Microsoft Hosted Servers
Customer Servers
Internet
USL
*Customers still must buy on-premises Server Licenses
User Subscription License can be used with the service and with on-premises servers
SharePoint Example
Customer purchases SharePoint Online User Subscription License
Licensed User can use the USL to access the Service
Customer purchases SharePoint Server licenses for their on-premise servers
Same Licensed User can use the USL as a Client Access License to access On-Premises Servers
On-Premises Rights
Flexible Deployment Active Directory Syncronization
• Ensures consistent end user experience, whether on-premises or Online
• Active Directory Sync Tool continuously synchronizes on-premises AD with Exchange Online user list
• Tool installed on local AD server
• Exchange Online user list becomes read-only in coexistence scenario
• For more information:− http://technet.microsoft.com/en-us/librar
y/bb981068.aspx
Deskless Workers
Office Workers Have a PC or laptop at workRich client and server needs (on-premises or online)Create and edit new contentCollaborate with co-workersOccasional need for browser-based access to documentsActive Sync device support
Don’t have assigned PC at workNot currently licensed for OfficeFactory floor workers, retail assoc.No content creation, limited editingSmaller storage requirementsLimited collaboration with co-workersAccess e-mail and content via browserLower Cost
Offering for a new set of users: Deskless Worker
Deskless Worker SKU
Low cost offering to users that do not have messaging and collaboration capabilities today
Exchange Online Deskless Worker
• 500 MB mailbox
• Outlook Web Access Light only
• Messaging, calendar, contacts
• Anti-Virus / Anti-Spam
• Optional archiving and mail encryption
• No Mobile Access
SharePoint Online Deskless Worker
• Read-Only Access to calendars, contacts, portal sites only
• Read-write access to Wikis, Blogs and Forms
• Set-mail alerts
• Search capabilities
• No Mobile Access
Blackberry Device Support Available today with Exchange Online Standard
• $10/user/month• $50/user setup ($1K
min)• Month to month ,
separate agreement
Blackberry Internet Service
Microsoft Hosted
Blackberry Service
Not SupportedCustomer Options
Features
Pricing & Terms
• PIM: Push email, calendar, contacts with GAL integration, tasks
• Device management: device wipe, password reset
• Service settings: standardized across service (not customized per customer)
Included without additional charge*
-----
Microsoft Confidential (NDA Only Discussion)
PIM: Push -- for emailWired sync -- for calendar, contacts with GAL integration, and tasks
• Customized service settings
• Other device management features (application distribution, etc.)
Improved Business Productivity Capabilities
*Additional fees may apply from network service provider
SharePoint Designer− Create no-code workflows− Customize content types− Taxonomy and branding via master
pages and layout− Site templates− XSLT− JavaScript
Info Path− Use InfoPath to design forms for
workflows (with client) Data View Web Part
− Mashup, filter, roll-up and render SharePoint data or data from external Web Services
SharePoint Web Services− Access and manipulate SharePoint files
and data remotely
Server Side Code− Deployed features or solutions− Pluggable auth providers − Custom Web Parts − Site definitions− Coded workflows− Info Path forms with coded business logic
SharePoint Online (S) CapabilitiesExtensibility
Standard Online & Server
Server Only
Collaboration Site Templates 2
Meeting Site Templates 3 Surveys People and Group Sync with Outlook Email Alerts & Notifications Issue Tracking Document Collaboration Presence Social Networking Web Mail Enabled List
SharePoint Online Features Current Feature
Future Release
Collab
ora
tion
Document Info Panel/Action Bar
Content Authoring Master Pages, Layouts,
Controls
Retention and Audit Policies 4
Three State Workflow State Variations High Fidelity Web
Site/Branding
Slide Library WYSIWYG Content Editor Content Staging, Publishing,
Dploy
IRM Integration Std Business Doc Workflows Std Enterprise Site
Templates
Std Publishing Site Templates
Records Repository and Legal Hold
Email Content as Records VSTF Integration
Con
ten
t M
an
ag
em
en
t
Client Integration SharePoint Designer RSS Content Syndication Audience Targeting Site Manager Site Documentation
Aggregation
Portal Site Templates User Profile Import Privacy and Security Audience Targeting My Sites; Site Directory Colleagues and Memberships Document Roll-up Web Part Mobile Device Support Backup and Restore SP
Designer
Aggregate Web Parts
Port
al
2 Standard does not include My Site Host, News Home Template, Internet Presence Web Site
3 Standard does not include Blank Meeting, Decision Meeting, Social Meeting, Multipage Meeting Workspace4 Standard does not include logging of all actions on sites, content, and workflows, audit log reporting
Features StandardDedicated Features StandardDedicated
Search (UI, relevance, security)
Cross Site Collection Search Enterprise Content Sources People Search Search Federation Business Data Search
Searc
h
Form Libraries Custom Non-Code Workflows MOSS Out of Box Workflows Browser Based Forms Custom Code Workflows
Form
s
BI Dashboard KPI and Filtering Web Parts Report Center Templates Excel Services Data Connection Libraries Business Data Catalog Business Data Web Parts Performance Point
Integration
Bu
sin
ess
Inte
llig
en
ce
99.9% Uptime SLA 24x7 Web/Phone IT Pro
Support
Geo Redundancy Data Protection
Multiple Site Collections Support
Vanity Domains 250MB/User Storage Authenticated Access 30 Days Backup & Restore WAN Acceleration Pre-Production Environment Partner Access Anonymous Access
Serv
ice S
pecifi
c
Features Standard Dedicated
Customer Portal Administration Center Company Portal Sign On Client
On
lin
e
Port
al
• Content Publishing• Integration with Office 2007• Integration with SharePoint
Designer 2007• Support for 20 of fantastic
forty templates• Three state workflow• No-code workflows• Content Publishing• Documents, Wikis, Blogs• InfoPath Forms
Comparing capabilities for Rel 9.1
Sta
nd
ard
• Anonymous Access• Partner Access• Mail enabled lists• Email content as
records• Performance Point• Full customization
capabilities including server side code
• Windows Mobile Device Support
• Vanity domains• Social Networking• Support for fantastic forty
templates• Custom code workflows• Content staging and
deployment• BI• Portal Site Templates• Server side custom code
(review needed)
Ded
icate
d
On
P
rem
ises
SharePoint Online Standard CustomisationsUse Office SharePoint Designer 2007 to create and
deploy no-code workflows, customise content types, taxonomy, and branding via master pages and layouts. You can also create and deploy site templates.
Use the Data Form Web Part to create applications to mash up, filter, roll up, and render SharePoint data or data consumed from a Web service such as RSS.
Use Microsoft Office InfoPath® to design forms for workflows, provided the forms contain no custom code.
Use the Office SharePoint Server Web services to access and manipulate SharePoint data remotely.
SharePoint Online Standard LimitationsUse inline code, build coded workflows, or develop Office
InfoPath forms with coded business logic.
Deploy features, solutions, pluggable authentication
providers, Web Parts, site definitions, or other modifications that require deployment and configuration on the server.
Modify built-in SharePoint files, web.config settings, security policy, and other elements.
Make configuration changes that affect the Web server or the Microsoft .NET Framework.
Make changes or add capabilities that require a custom database or changes to the database schema.
Default Mailbox Size 5GB 5GB Larger Size Mailbox
AvailableMax 10GB Max 10GB
Shared Contacts, Tasks Message Attachment up to
20MB 14 Days Deleted Item
Retention
Conference Room 99.9% Uptime SLA Reactive Proactive IT Pro Support Call/Portal Call/Email Geo Redundancy Data
Protection
Public Folder
Exchange Online Features Current Feature
Future ReleaseG
en
era
l
Anti Virus/Anti SPAM via EHF
Rights Management Service 2
Mail Encryption (Optional) E-Discovery Archive
(Optional)EHA Fortiva
Personal Archive (Optional) EHA FortivaMessaging Records
Management
Secu
rity
&
Com
plian
ce
Outlook Web Access Outlook Anywhere via
HTTPS
Outlook 2007 Support Outlook 2003 Support Entourage Support 3 Firefox /Safari Web Browser
4OWA Light OWA Light
Windows Mobile Devices Ver. 6 Ver. 5+ iPhone, Nokia E Series/N
Series
BlackBerry Devices5 BIS Only
Outbound Fax Voicemail Integration Outlook Voice Access U
M &
Fax
Exchange 2000, 2003, 2007 Custom Exchange 5.5 2 Stage Custom Notes/Domino 2 Stage Custom GroupWise 2 Stage Custom POP3/IMAP Custom
Mig
rati
on
AD Credential Synchronization
AD/GAL Synchronization On-Premise Exchange
Free/Busy
On-Premise Notes Free/Busy
Coexis
ten
ce
MAPI Exchange WebDAV SMTP Relay Exchange Web Services POP3/IMAP4 E
xte
nsib
ilit
y
Clien
t &
Mob
ilit
y
Customer Portal Administration Center Company Portal Sign On Client O
nlin
e
Port
al
1 Deskless available in both standard and dedicated versions2 Can integrate with on site deployment of Rights Management Service
3 Free/Busy and GAL is not supported on Entourage4 Only OWA Light is supported on Firefox and Safari browser5 Standard only provide BIS support; Dedicated provide basic Blackberry support (mail, calendar, contacts, GAL)
Features Standard Dedicated Features Standard Dedicated
RoadmapH2 2008 H1 2009
• Single Sign On• Forefront Integration• Next Generation Archive
• Standard and Pro • International Available
H2 2009/2010
• Standard US• Dedicated Worldwide
• International Available• Deskless Worker
• Standard US• Dedicated Worldwide
• Standard Beta
• International Available• Deskless Worker
• Standard GA• International Available
• Service Update
• Wave 14 Updates
• Wave 14 Updates
• Wave 14 Updates
• Wave 14 Updates
• Directory Service Enhancements• Forefront Reporting Integration
• Service Update
Protect Investments in CAL Software Assurance
Step-Up UserSubscription License
New or ExistingSA Agreement
UserSubscription
License
USLAgreement
Credit for Software Assurance
USL – User Subscription License Provides non-perpetual rights to an Online Service with no buy-out rights Does NOT require a prerequisite CAL with Software Assurance or Subscription license to purchase
Step-Up USL – Step-Up User Subscription License DOES require a prerequisite CAL under Software Assurance or Subscription license to purchase Must continue to renew perpetual CAL & Software Assurance agreement to retain “step-up” rights
Services Are Licensed on a Per User Basis
Software Assurance
PerpetualClient Access License
Additional Step-Up USLAgreement
WITH
BPO Suite Part of Platform EA
Platform EA
Windows:Vista
Office:Office Pro Plus
CAL Suite: Core CAL Suite
New or ExistingPlatform Enterprise Agreement
Attach BPOS SuiteStep-Up USL to EA
+
+
BPO Suite Step-Up from
Core CAL USL
• Services only offered per user
• Device CALs have 1:1 relationship with Step-Up USLs 1 Device CAL qualifies for 1 Step-Up USL
• Deskless Worker Suite can be purchased in EA
• BPO Suite is attached to an EA as an Additional Product
• Step-Up licenses offered for Core CAL & ECAL Customers BPO Suite Step-Up from Core CAL
BPO Suite Step-Up from ECAL Suite
+
© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after
the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
BPO Physical Overview
All Services Protected by Forefront
LocationService runs in isolationA data center located within a data center
ServicesMicrosoft Online Administration and user portalsExchange serviceSharePoint serviceLive Meeting
AvailabilityEach service runs with complete n+1 redundancy within thedata centerMultiple data copies to protect against data lossFull service geo-replication for disaster recover
BPO Capacity And Reliability
SignificantExcess Capacity
Users are pre-allocated ensuring available capacityCapacity modeling implements capacityat least 3 months in advance of forecast
N+1 Redundancy Throughout
NetworkStorageServersResult: 99.9%+ reliability
Best Of Breed Hardware
Dual power supplies Dual network interfacesFull lights out management capabilities
RAID 1 + 5Optimized for performance and availabilityDisk to disk to disk backup
Full failover capabilitiesN+1 throughout the network stack
Servers
Storage
Network
Operations practices based on ITIL/MOFChange managementIncident managementProblem management
Dedicated Service Operations Center (SOC) Focused on BPOExperts in On-line Collaboration Services
Dedicated Service Administration teamISO17799 Security procedures
Operational Best Practices
MonitoringSignificant investment in tools to ensure
the service is there 24x7 and if there areproblems we know before the customer does
Complete monitoring suiteMicrosoft Systems Center Operations ManagerTransaction monitors around the world Holistic network monitoringSecurity monitoring
Custom built tools to provide further insightCustom MOM PacksSynthetic transactions
• ISA for pre-authentication
• Authentication and content encrypted via HTTPS
• Strong user passwords
• Forefront for SharePoint (Server side anti-virus – Microsoft Antimalware Engine, Kaspersky Antivirus Technology, Norman Virus Control, Sophos Virus Detection
• Data separation between organizational units through strong security boundary of Site Collections
• Active Directory (AD) provides highly secure and reliable user management
Security and AvailabilityAccess and Virus control
SQL MirroringRaid 1+0 for content, search and logsData Protection Manager (DPM) backupsBackup and Recovery
− Data backed up once a day− Backup retention for two weeks
Backup replication into secondary data center
Security and AvailabilityData Backup
Security and AvailabilitySupport & Service Level Agreement
99.9% uptime Up to 100% fee credit
for missed SLA24x7 IT Pro Support
Phone SupportIntegrated electronic
ticketing system to submit and check on issues
Simplified ManagementUnified Administration
One portal for user management, license management, service setting and support
Items in the recycle bin are automatically deleted in 30 days. If a user deletes an item from their recycle bin, it goes to the
second stage recycle bin.Only a site collection administrator can restore things from
the second stage recycle bin. Items in the second stage recycle bin are automatically
deleted after 30 days. Items in the recycle bin count against the user’s quota while
items in the second stage recycle bin do not.Recycle bin’s are PER USER except for the second stage
recycle bin, which is per site collection.
Simplified ManagementRecycle Bin
Sign-In Tool (on your desktop) Log in to the Sign-In Tool and
access all your services without having to enter passwords
From the web• Go to
https://home.microsoftonline.com
• Log in with your credentials• Access with VPN
Simplified ManagementEnd User Access
Third Party Migration Tools AvailableMigrate sites, lists and libraries to SharePoint
Online with full fidelity
Copy folder to SharePoint Online Explorer View
Flexible Deployment Migration
• Multiple customers, one architecture• Customer needs rapid deployment• No seat limit• Cost efficiency a key focus
• Single customer per architecture• Businesses greater than 5,000 seats• Optimize for 20,000+• Customer needs most server features
Standard Dedicated
Flexible Deployment Standard and Dedicated
Low cost offering to users that does not have SharePoint capabilities today
Read-only access to calendars, contacts, portal sites only
Read-write access to Wikis, Blogs and Forms
Set-mail alerts Access SharePoint Online via Mobile
devices Search capabilities* Features not
finalized
Flexible Deployment Deskless Worker
Deployment ChoicesConsiderations
Recommended Deployment Choice
On-
premise
1. Need all the features of MOSS 2007 today. 2. Have IT personnel skilled in SharePoint 3. Would like to retain control of your SharePoint Infrastructure4. Extensive customization and integration with LOB applications
Online
1. Have at least 5000 users; most likely will deploy for 20,000 users. 2. Need all the features of MOSS 2007 today. 3. Do not have IT personnel skilled in SharePoint4. Would like to outsource your SharePoint Infrastructure5. Need extensive customization and integration with LOB applications
1. Storage needs of less than 1 TB. 2. Do not have IT personnel skilled in SharePoint3. Would like to outsource your SharePoint Infrastructure4. Need basic collaboration capability, wikis, blogs, team discussion
boards, authenticated users
Hybrid
1. Do not have IT personnel skilled in SharePoint2. Would like to outsource your SharePoint Infrastructure3. Need basic collaboration capability, wikis, blogs, team discussion
boards, authenticated users for some users4. Need extensive customization and integration with LOB apps for
some users
DEDICATED
STANDARD
Security and AvailabilitySecure, Encrypt and Retain Messages
SPAM
INTERNET
COPY
COPY
(Optional)
(Optional)
Security and AvailabilityBuilt-in Virus and Spam Protection
A simple MX record is allit takes to begin filteringReal-time Attack Prevention (RTAP) and Directory Services protect against the largest attacksVirus filter delivers zero-day protection using multiple, complementary anti-virus enginesFlexible policy filter to enforce corporatee-mail-use policiesHigh-accuracyspam filteringE-mail queuing ensures mail is never lost
InternetDirectoryServices
SpamPreventio
n
E-mail enters the global
data center network
Connections from all senders
are analyzed, connections
from illegitimate senders are
blocked
Queued e-mail is delivered in a flow-controlled fashion
when server is available
If server is unavailable,
e-mail is queued up for
five days
Look up e-mail filtering
settings for domain
Is e-mail server
available?
Clean e-mail is handed off to corporate
e-mail servers
Exchange Online
No Yes
Virus Scanning
Policy Enforcemen
t
Spam Protection
Content and Policy
Quarantine
Spam Quarantine
Real time attack prevention (TRAP)
IP-based authentication
Reputation database
Anti-virus Engine 1
Anti-virus Engine 2
Anti-virus Engine 3
Custom Policy Rules
Attachment and message
attribute management
Custom Spam Filter
management (CSFM)
Fingerprint Engine
Rules Based Scoring
SPAM
Security and Availability Legal Discovery Archiving (Optional)
SPAM
Archive repository benefits from upstream spam and virus protection featuresFull text indexing of e-mail and attachments, IM and Bloomberg mailCompliance tools for supervising, escalating, tracking messagesUsers can access message archive via the web for real time e-mail functionality
Internet Exchange
Online
Is e-mail server
available?COPY
COPY
FilteringManaged Anti-Virus
Managed Anti-Spam
Policy Enforcement
E-mail, IMArchive
Inte
rnal
Auditors, Outside Counsel Access
End User/Admin Access
YES
E-mailServerNO
Queue
If server is unavailable, e-mail is queued up for up to five
daysGlobal Data Center
Network
Security and AvailabilityEmail Encryption for Data Privacy (Optional)
Encryption is performed via rules and enforced by gateway Voltage Identity-Based Encryption (IBE) uses a common ID for public
key Encrypts any e-mail and attachments Supports all systems and e-mail clients TLS-enabled network further ensures security of messages Zero Download Manager (ZDM) enables secure, web-based decryption
with encrypted replies for any mail recipient
Exchange Online
Recipient Network
TLS Encrypted E-mail
Global Data Center Network
FilteringManagedAnti-Virus
ManagedAnti-Spam
PolicyEnforcement
Encrypt Rule
GatewayEncryptio
nServer
KeyServer
Secure Reply
via ZDM
INTERNET
Security and AvailabilitySupport & Service Level Agreement
99.9% uptime SLAUp to 100% fee credit
for missed SLA24x7 IT Pro Phone
SupportIntegrated electronic
ticketing system to submit and check on issues
Simplified ManagementUnified Administration
One portal for user management, license management, service setting and support
Simplified ManagementEasy Access for End Users
Rich Client, Mobile, Web Access
User signs in just once for all services
Access to Outlook and OWA
Exchange ActiveSync Support
Links to SharePoint, Live Meeting
For more information:
http://technet.microsoft.com/en-us/library/bb981049.aspx
Simplified ManagementAccelerate Speed to Value
• Up and running quickly• Latest software • No more server
upgrades• Subscription-based• Predictable cost• Optimize productivity Basic Standardized Rationalized Dynamic
IT Is A Cost Center
IT Is An Efficient
Cost Center
IT Is A Business Center
IT Is A Strategic
Asset
Software + Services Accelerate the Journey
HQ
Branch OfficeFlexible Deployment Coexistence
Giving IT the flexibility to choose Online deployment by geography, workload or roles
Flexible Deployment Coexistence between On-Premises and Online
• Exchange coexistence
• Some users on-premises, others Online
• External e-mail routes to on-premises server first and then to Online
• Wizard for easy setup
• GAL synch provides consistent end user experience
• For more information:− http://technet.microsoft.com/e
n-us/library/cc507167.aspx− http://go.microsoft.com/fwlink/?
LinkId=110222
Flexible Deployment Active Directory Syncronization
• Ensures consistent end user experience, whether on-premises or Online
• Active Directory Sync Tool continuously synchronizes on-premises AD with Exchange Online user list
• Tool installed on local AD server
• Exchange Online user list becomes read-only in coexistence scenario
• For more information:− http://technet.microsoft.com/en-us/librar
y/bb981068.aspx
Flexible Deployment Mailbox Migration
• Mailbox migration tool available
• Mailboxes and other mail items can be migrated to Microsoft Online Environment
• Migration tool installed on on-premises server
• Exchange 2000+, POP3/IMAP
• For more information:− http://technet.microsoft.com/en-u
s/library/cc507142.aspx
Deployment ChoicesConsiderations
Recommended Deployment Choice
On-
premises
1. Need all the features and configuration options of Exchange Server today
2. Have IT personnel skilled in Exchange Server3. Would like to retain complete control of Exchange Infrastructure4. Extensive customization and integration with other applications
Online
1. Have at least 5000 users; most likely will deploy for 20,000 users.2. Need features and options not available with Exchange Online
Standard3. Do not have IT personnel skilled in Exchange Server4. Do not want to maintain internal Exchange infrastructure5. Prefer dedicated hardware and storage
Online
1. Minimum 5 seats to start2. Do not have IT personnel skilled in Exchange Server3. Do not want to maintain internal Exchange infrastructure4. Need standard messaging and calendar functionality
Hybrid
1. Minimum 5 seats to start2. Some users need extensive customization and integration with
other applications or need to remain on-premises for any reason3. Other users only needs standard messaging and calendar
functionality and want to leverage online users
STANDARD
DEDICATED
