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7/30/2019 Live Project on Design of Mis for Communication House
1/22
LIVE PROJECT ON
DESIGN OF MIS forCOMMUNICATION HOUSE
BY-SAUBHAGYA & MANISH
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Acknowledgment
We are very grateful to many people for their help
and encouragement during the project & writing of
this report. We especially want to thank
Piyush Raj Sir
for giving us & helping us in this project
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AbstractManagement information Systems (MIS),
sometimes referred to as Information Management
and Systems, are the discipline covering the
application of people, technologies, and procedures
collectively called information systems to
solving business problems. Management
Information Systems are distinct from regular
information systems in that they are used to
analyze other information systems applied in
operational activities in the organization.
Academically, the term is commonly used to refer
to the group of information management methods
tied to the automation or support of human
decision making, e.g. Decision Support Systems,
Expert systems, and Executive information systems.
The terms MIS and information system are often
confused. Information systems include systems that
are not intended for decision making. MIS is
sometimes referred to, in a restrictive sense, as
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information technology management. That area of
study should not be confused with computer
science. IT service management is a practitioner-focused discipline. MIS has also some differences
with Enterprise Resource Planning (ERP) as ERP
incorporates elements that are not necessarily
focused on decision support.
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TABLE OF CONTENTS
.About the store
.Level of users
.Type of information needed by each level and their
duties.
.Top level
.Middle level
.Supervisory level
.Report / format
.Book detail
.Invoice report
.Sales
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COMMUNICATION HOUSE
Communication house is one of the famous retail
shop in patna city situated at paschim darwaza
since 2005 till date. It is a retail shop which sell
broad range of accessories of mobiles, sim cards of
various companies, different types of cell phones,etc.
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Different Level of Users
The information needs are different at different
organizational levels. Accordingly the levels can be
categorized into following:-
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Top Management Or Strategic Management
Middle Management Or Tactical Management
Supervisory Management Or Operational Management
Top Management or
Strategic Management:-Strategic management involves achieving balance
between requirements of different functions and
units of the organizations. It also involves balancing
risks in short and long term. Organizations adopt
sophisticated management information systems,
which provide top managers with an ample range of
information to achieve multiple strategic
performances. The information used is futuristic
and external in nature. It receive the summary from
the middle management and the decision made at
this level is non programmed but strategic.
The main responsibilities are:-
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Determining the overall goals and objectives of the
business.
Dealing with long term plans, policy matters and
broad based strategic planning.
Establishing a framework within which the various
department should work.
They mechanize operations for better efficiency,control, and effectiveness, but they do not, in
themselves, increase corporate profitability. They
are simply used to provide management with
sufficient dependable information to keep the
business running smoothly, and they are used foranalysis to plan new directions.
Top level (General Manager)
Futuristic and external in nature.
Determine the overall goals and objectives .
Dealing with long term plans policy matters and
broad based strategic planning.
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Establishing a frame work with in which the various
departments should work.
His long term goal is to open more branches of this
shop in Patna
The Information he need seek for are about the
different price. authors whose books are in demand
and about the publishing house which publish good
quality books at least.
Middle Management orTactical Management :The level between the strategic and operational
management is the middle management level.
Some authors also call it tactical management. Thislevel of management is concerned with planning
and control for individual organizational functions
such as marketing, production, and HRD, or sub
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function within them, for improving performance in
short or medium term. The information is fed from
the top management and it is internal in nature. Itneeds information for short term planning. The
middle management is concerned with elaboration,
classifying and transforming of organizational goals
into actions and plans. It deals with matter from
practical point of view (programmatic) andformulates operating policies and procedures for
the guidance of the supervisory.MAJOR RESPONSIBILITIES/DUTIES:
.Responsible for the procurement of generalmerchandise (GM) for resale.
.Maintains inventory control for all generalmerchandise departments.
Conducts research on new or required items for
resale through research and tradeshows.
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Controls GM receipt, inventory and pricing.
Monitors sales figures and margins for each
department to ensure budget targets are met.
Manages the general merchandise component of
the mobile Website.
Informs and updates mobile store staff on all
aspects of the GM Department.
Marketing and administration of mobilestore
operations
Prepares for and completes yearly inventory.
Purchase supplies and equipment to maintaindaily operations.
Develops and implements marketing plan for
academic cycle.
Evaluate marketing plan effectiveness on an event
or annual basis.
Directs the store layout and design for
merchandising of products/services.
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Good working knowledge of mobilestore
computer management systems.
Able to open and close the store and complete
the month end processes and backups.
Maintains GM data base.
Resolves problems related to the operation of the
Point of Sale (POS) system.
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Supervisory Management or
Operational Management:-Operational management lies at the other end of
the continuum of management levels. The
information is received from the middle
management and is mostly internal in nature.
Decisions at this level are usually routine, structured
and programmed. The function and processes are
standardized. The supervisory management deal
with the operational plans, policies and procedures
for transforming or converting inputs to outputs. It
is responsible for day to day routine decisions and
operations of the organizations. For example,
operational management will concentrate onensuring that workmen on the shop floor are
instructed correctly on the jobs to be performed by
them at any particular time and that they are
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provided with required material, tools and other
facilities to get on with the work.
It is responsible for day to day routine decision and
operations of the organization.
The mobilestore Cashier is part of the mobilestore
which is housed in the Administration division. The
Cashier reports to the managerstore Manager. The
Cashier has contact with all constituencies.
Essential Responsibilities:
Assist customers purchases in the mobilestore
Ring up items and accept payment for purchases
Balance drawer and prepare daily cash reports.
Ensure that appropriate levels of petty cash areavailable for mobilestore
Assist with questions as needed
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The mobilestore Clerk performs a variety of retail
sales activities and specialized technical duties for
Store may open or close mobilestore; may supervise
the work of staff assistants.
KEY DUTIES AND RESPONSIBILITIES:
1. Receives and inspects merchandise andreconciles with purchase orders; returns canceled
and damaged items to vendors; contacts vendors to
determine status of delinquent orders as
appropriate.
2. Tracks shipments, deliveries and orders;
consolidates and prepares invoices and purchase
orders for billing in a timely manner. Reconciles and
balances shipments to purchase orders and invoices
in mobilestore System. Electronically transmits
invoice information to Accounts Payable.
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3. Prices merchandise according to mobilestores
pricing policy; directs pricing by student assistants
and temporary employees.
4. Processes and distributes documentation with
purchase orders; reports, documents and tracks
damages and discrepancies on orders received.
5. Performs retail sales activities (i.e., sales,
buybacks, refunds); processes cash, credit and debit
card transactions and special program purchases.
6. Resolves cash register, ATM and credit card
problems; replenishes cash at registers from the
safe.
7. Assists students, faculty, and other customers to
locate books, supplies and related materials;
maintains current knowledge of courses and
syllabus.
8. Assists supervisor or mobilestore Purchasing
Specialist to order adequate merchandise and
supplies; serves as a liaison to vendors.
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9. Facilitates merchandise deliveries to various
locations.
10. Opens or closes mobilestore in accordance with
detailed procedures.
11. Maintains the storeroom and front mobilestore
service area in a neat and orderly manner.
12. Maintains mobilestore departments as assigned;ensures orderliness and cleanliness of inventory.
13. Organizes store inventory; maintains accuracy of
inventory; updates and maintains computer
database of store inventory
14. Ships cancelled and unsold mobiles back to
publisher as appropriate.
15. Organizes and maintains mobiles Reserve
System and On-line mobile ordering system.
16. Coordinates all syllabi to determine order
quantities, delivery, pricing and inventory through
mobilestore Aid System.
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17. Maintains mobile Aid system hardware at both
stores, troubleshoots and resolves hardware and
network related problems. Works with vendors toresolve hardware operating system issues.
19. Orders necessary office supplies and maintains
accurate inventory of store/office supplies.
20. Updates purchase order information using the
mobilestore System. Adds, edits, deletes provider
returns using the mobilestore System.
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Report/ format
MOBILES DETAILS
SAM
SUN
G
STORE,
PATNA, 2012
Mobile Company Software
Samsung galaxy S3 SAMSUNG Android 4.03
Nokia lumia NOKIA Windows
Samsung omni SAMSUNG Windows
Nokia Asha 200 NOKIA Symbian
Samsung champ SAMSUNG Android 2.3
Samsung chat SAMSUNG Android 2.3
Date Indent
No
Itms
rcv
Itms
return
Prog
rcpt
Mobile
name
rate balance
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NOKIA PRIORITY PATNA, 2012
23/08/12 3456575 20 00 20 Samsung
galaxy
s3
36000 720000
25/09/12 3445676 15 02 13 Samsung
omni
20000 260000
Date Indent
No
itms
rcv
itms
return
Prog
rcpt
Mobile
name
rate balance
12/05/12 56788 25 07 18 Nokia
lumina
12900 232200
30/02/12 45632 30 12 18 Nokia
asha
200
4500 81000
Mobile name Date of
purchase
Person quantity rate balance
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SALES REPORT
Nokia asha
200
30/09/12 Saubhagya
pithora
1 3800 14800
Samsung
galaxy duos
1 11000
Samsung
galaxy s3
09/09/12 Manish
sharma
1 36000 36000
Samsung
galaxy s3
15/05/2013 Saubhagya
pithora
1 36000 36000