LIVE-#2330550-v1-Agenda - Water & Waste Committee - 21 ... · Agenda – Water & Waste Committee 21/10/09 - #2330550 ACTIVITY MANAGEMENT AND ADMINISTRATION SUPPORT – COMMUNICATION

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Agenda – Water & Waste Committee 21/10/09 - #2330550

WATER & WASTE COMMITTEE

21 OCTOBER 2009

4 2009/2010 DEPARTMENTAL OPERATIONAL PLAN – 1ST QUARTER REVIEW B. Gardiner1/58/13/01: #2349188

RECOMMENDATION: That Council adopt the 2009/10 Water & Waste Departmental Operational Plan – 1st Quarter Review.

INTRODUCTION: At the June 2009 Special Budget Meeting, Cairns Regional Council adopted the 2009/10 Operational Plan. Council now needs to consider the first quarter review proposed changes to the Water & Waste Department’s Operational Plan.

BACKGROUND: Section 508 of the Local Government Act places a mandatory requirement on Council to prepare and adopt an operational plan. The Operational Plan under review covers the period July 2009 to June 2010.

COMMENT: The results of this review will be reflected in the November monthly report. This review will be conducted again in December 2009.

CONSIDERATIONS: Corporate and Operational Plans: The 2009/2014 Corporate Plan and Operational Plan were prepared in consultation with Councillors, staff and the community. Statutory: This review has been conducted in accordance with the requirements of the Local Government Act.

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Policy: Not applicable Financial and Risk: The Departmental Operational Plan defines the detailed expenditure within adopted budget. Sustainability: Regular review of the Departmental Operational Plans assists the community to better understand the breadth of Council activities and projects as well as operational core business activities.

CONSULTATION: Water & Waste Branch Managers were consulted during this review.

OPTIONS: 1. That Council accept the proposed changes to the Departmental Operation Plan

2009/10. 2. That Council seek further clarification on a specific item within the plan.

CONCLUSION: It is appropriate for Council to now adopt the proposed changes to the Departmental Operational Plan.

ATTACHMENTS: A schedule of proposed changes is attached (please note any deletions have been struck out and any new words are bold). Bruce Gardiner General Manager Water & Waste

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ACTIVITY MANAGEMENT AND ADMINISTRATION SUPPORT – COMMUNICATION & EDUCATION Amend the following Outputs/services Title Description Customer(s) Corporate

Objective/Notes Result Measure

4.2, 6.5 Number of Media Releases Developed

1. Marketing Campaigns Marketing campaigns to enable the Cairns community to understand: • water wise initiatives; and • the waste hierarchy This includes media releases, communication programs, promotional materials and events

Cairns community

4.2, 6.5 Number of Events Delivered

2. Water & Waste and Our Water & Waste Web Pages

Web pages to ensure timely and accurate information for customers

Cairns community 4.2, 6.5 Webpage Usage of Water & Waste and Our Water Websites

4.2 Number of institutes reached

3. Delivery of Education Programs

Providing accurate information in relevant curriculum context of cradle-to-cradle operations and outcomes for the regions

• water supply and services • waste & recycling recovery and

removal

Cairns community, School Students & Teachers

4.2 Number of networking activities

Amend to

Outputs/services Title Description Customer(s) Corporate


4.2, 6.5 Number of Media Releases Developed

1. Marketing Campaigns Marketing campaigns to enable the Cairns community to understand: • water wise initiatives; and • the waste hierarchy This includes media releases, communication programs, promotional materials and events

Cairns community

4.2, 6.5 Number of Events Engagement Activities Delivered

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2. Water & Waste and Our Water & Waste Web Pages

Web pages to ensure timely and accurate information for customers

Cairns community 4.2, 6.5 Webpage Usage of Water & Waste and Our Water Websites

4.2 Number of institutes reached

3. Delivery of Education Programs

Providing accurate information in relevant curriculum context of cradle-to-cradle operations and outcomes for the regions

• water supply and services • waste & recycling recovery and

removal

Cairns community, School Students & Teachers

4.2 Number of networking activities

Reason: 1. Information captured by Corporate Communications 3. Duplication of indicator

Amend the following Performance Measurement Result Measures (Title) Result Measure

(Description) Result Targets Source of Data Reporting Frequency

1. Number of Media Releases Developed

Production of media releases for topical issues associated with Water & Waste

Monitor number developed

Document Management System

Monthly

2. Number of Community Engagement Activities Delivered

Attendance and facilitation of programmed, targeted and one-off events featuring Water & Waste: - Garden Show - Green Living Expo - Cairns Show - Envirofiesta - Festival Cairns - Carnival on Collins

Delivery of all scheduled/ targeted events


Monthly

3. Promotional Materials – amount distributed

Effective utilisation of promotional materials at events

100% of Budget Spent Oracle Financials Monthly

4. Webpage Usage of Water & Waste and Our Water & Waste Websites.

Number of website visitations Increasing trend over time

Websites Monthly

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Amend to Performance Measurement Result Measures (Title) Result Measure


1. Number of Media Releases Developed

Production of media releases for topical issues associated with Water & Waste

Monitor number developed


Monthly

2. Number of Community Engagement Activities Delivered

Attendance and facilitation of programmed, targeted and one-off events featuring Water & Waste: - Garden Show - Green Living Expo - Cairns Show - Envirofiesta - Festival Cairns - Carnival on Collins

Delivery of all scheduled/ targeted events


Monthly

3. Promotional Materials – amount distributed Webpage Usage of Water & Waste and Our Water & Waste Websites.

Effective utilisation of promotional materials at events Number of website visitations

100% of Budget Spent Increasing trend over time

Oracle Financials Websites

Monthly

4. Webpage Usage of Water & Waste and Our Water & Waste Websites. Number of institutes reached

Number of website visitations Effective utilisation of promotional materials at events

Increasing trend over time 100% of Budget Spent

Websites Oracle Financials

Monthly

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ACTIVITY INFRASTRUCTURE – MANAGEMENT AND ADMINISTRATION SUPPORT Amend The following Outputs/services Title Description Customer(s) Corporate


2. Council Reports Review of reports relating to Infrastructure branch for submission to General Manager for approval to provide to Water & Waste Committee

General Manager - CRW&W 6.3 Consistency of reporting format; Accurate, defensible, and clear report content

Amend to



2. Council Reports Review of Infrastructure branch Water & Waste Committee reports relating to Infrastructure branch for submission to General Manager for approval to provide to Water & Waste Committee

General Manager - CRW&W 6.3 Consistency of reporting format; Accurate, defensible, and clear report content

Reason: To reflect reporting requirements

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ACTIVITY INFRASTRUCTURE – PROJECT DELIVERY Add the following Outputs/services Title Description Customer(s) Corporate


2. Demand Management Implementation of Demand Management Initiatives

General Manager – CRCW&W

4.2 Compliance and effectiveness of Demand Management Strategy Program

Reason: Due to minor organisational restructure in Water & Waste Infrastructure branch Amend the following

Operating Initiatives Relevant linkage(s) Completion Date 2. Review of feasibility for Copperlode Falls Dam Hydro-power generation Corporate Goal 1 Dec 2009

Amend to

Operating Initiatives Relevant linkage(s) Completion Date

2. Review of feasibility for Copperlode Falls Dam Hydro-power generation Corporate Goal 1 Dec 2009 Mar 2010

Add the following


4. Implement Stage 1 of the Demand Management Strategy 2009-2012 Corporate Goal 4

TMP Sub Plan 12

Jun 2010

Reason: 2. Resource constraints due to staff vacancy. 4. Due to minor organisational restructure in Water & Waste Infrastructure branch

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Add the following Performance Measurement Result Measures (Title) Result Measure


2. Compliance with Demand Management Strategy Program

Timeliness based on meeting initiative completion dates as per Demand Management Strategy

100% completed by date

- Project Plans

- Capital Works Program

Bi-annual

Effectiveness based on achieving consumption and non revenue water targets as per Demand Management Strategy

Target consumption and Non revenue water as per Demand Management Strategy

- Consumption Data

- District Metering data

- Production Data

Monthly

Reason: Due to minor organisational restructure in Water & Waste Infrastructure branch ACTIVITY INFRASTRUCTURE – PLANNING & DESIGN Delete The following Outputs/services Title Description Customer(s) Corporate


6. Demand Management Implementation of Demand Management Initiatives

General Manager – CRCW&W

4.2 Compliance and effectiveness of Demand Management Strategy Program

Reason: Due to minor organisational restructure in Water & Waste Infrastructure branch

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Delete The following


1. Implement Stage 1 of the Demand Management Strategy 2009-2012 Corporate Goal 4

TMP Sub Plan 12

Jun 2010

Amend The following

Operating Initiatives Relevant linkage(s) Completion Date 2. Implement Fluoridation of drinking water supplies at Behana Ck and Freshwater Water

Treatment Plant Corporate Goal 4 TMP Sub Plan 2

Dec 2009

3. Complete Detailed Design for recycle water scheme incorporating Airport, Botanical Gardens and Smithfield Village development

Corporate Goal 4 TMP Sub Plans 10 and 14

June 2010

Amend to

Operating Initiatives Relevant linkage(s) Completion Date 2. 1. Implement Fluoridation of drinking water supplies at Behana Ck and Freshwater

Water Treatment Plant Corporate Goal 4 TMP Sub Plan 2

Dec 2009

3. 2. Complete Detailed Design for recycle water scheme incorporating Airport, Botanical Gardens and Smithfield Village development

Corporate Goal 4 TMP Sub Plans 10 and 14

June 2010

Reason: 1. Due to minor organisational restructure in Water & Waste Infrastructure branch. 2. Renumbering of existing Operating initiatives and implementation of Fluoride at Behana Creek has been extended to December 2011. 3. Renumbering of existing Operating initiatives

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Delete the following Performance Measurement Result Measures (Title) Result Measure


6. Compliance with Demand Management Strategy Program

Timeliness based on meeting initiative completion dates as per Demand Management Strategy

100% completed by date - Project Plans

- Capital Works Program

Bi-annual

Effectiveness based on achieving consumption and non revenue water targets as per Demand Management Strategy

Target consumption and Non revenue water as per Demand Management Strategy

- Consumption Data

- District Metering data

- Production Data

Monthly

Reason: Due to minor organisational restructure in Water & Waste Infrastructure branch. ACTIVITY INFRASTRUCTURE – ASSET MANAGEMENT Amend The following Outputs/services Title Description Customer(s) Corporate


3. Capitalisation of Assets Asset financial information entered into asset registers and valued

Asset owners 4.4 Capitalisation of assets

Amend to



3. Capitalisation of Assets Asset financial information entered into asset registers and valued with financial information

Asset owners 4.4 Capitalisation of assets

Reason: Asset capitalisation description to reflect the process

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ACTIVITY WASTE & ENVIRONMENT MANAGEMENT & ADMINISTRATION SUPPORT - 4000 Amend the following


1. CRC Waste Management Strategy completed and adopted by Council Corporate Plan 4.3.1 August 2009

Amend to


1. CRC Waste Management Strategy completed and adopted by Council Corporate Plan 4.3.1 August 2009 December 2009

Reason: To enable comprehensive community and business consultation.

ACTIVITY WASTE SERVICES – CONTRACT MANAGEMENT - 4129 Amend the following Performance Measurement Result Measures (Title) Result Measure


Number of missed services for:

• Contract No. 75086 Kerbside collection of domestic waste

Less than 100 justifiable missed services per month

• Contract No. 75222 Council Facilities waste collection

Less than 2 Justifiable missed services per month

2. Number of missed services

• Contract No. 75087 Kerbside collection of domestic, commercial and Council Facility recycling.

Less than 50 Justifiable missed services per month

RRS system/Contractor report Monthly

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Number of missed services for:

• Contract No. 75086 Kerbside collection of domestic waste

• Contract No. 75222 Council Facilities waste collection

2. Number of missed services

• Contract No. 75087 Kerbside collection of domestic, commercial and Council Facility recycling.

Less than 50 Justifiable missed services per

month Less than or equal to 1

per 5000 services

RRS CRM system/Contractor report

Monthly

Reason: To produce more effective and meaningful reporting

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ACTIVITY WASTE SERVICES – WASTE TRANSFER STATION OPERATIONS - 4101 Amend the following


1. Contracts for Killaloe & Newell Beach waste management facilities renewed Corporate Plan 4.3.1 September 2009

Amend to


1. Contracts for Killaloe & Newell Beach waste management facilities renewed

Develop a plan to introduce short to medium term arrangements for the supervision of operations at Division 10 Waste & Recycling Transfer Stations and Landfills in order to enter into a combined contract to commence on 1 September 2012

Corporate Plan 4.3.1 September 2009 December 2009

Reason: To enable Waste Services to align all contracts for Transfer Stations.

ACTIVITY WASTE SERVICES – LANDFILL OPERATION - 4151 Amend the following Performance Measurement Result Measures (Title) Result Measure


1. Compliance with EPA licence and legislative requirements

Adherence to license conditions for all respective closed landfills

100% compliance with license and legislative requirements

Notices/fines issued by EPA Monthly

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1. Compliance with EPA DERM licence and legislative requirements

Adherence to license conditions for all respective closed landfills

100% compliance with license and legislative requirements

Notices/fines issued by EPA DERM

Monthly

Reason: Name change ACTIVITY WASTE SERVICES – MATERIALS RECOVERY FACILITY (MRF) - 4127 Amend the following


1. Complete operational efficiency audit of MRF and present recommendations to Council Corporate Plan 4.3.1 September 2009

Amend to


1. Complete operational efficiency audit of MRF and present recommendations to Council Corporate Plan 4.3.1 September 2009 March 2010

Reason: Due to Waste Strategy commitments

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Amend the following Performance Measurement Result Measures (Title) Result Measure


1. % of contaminated material received

2. % of sorted product sent to market

Amount of recyclables 90% of total received sent to market

MRF weighbridge data Monthly

3. % increase in net revenue Increase to net revenue 5% increase in net revenue form previous year

Financial operating statements Monthly



1. % of contaminated material received

Amount of monthly contaminated material delivered to the MRF

Less that 8% of contamination

MRF Weighbridge data Monthly

2. % of sorted product sent to market

Amount of recyclables 90% of total received sent to market

MRF weighbridge data Monthly

3. % increase in net revenue Increase to net revenue 5% increase in net revenue form previous year

Financial operating statements Monthly

Reason: Information previously not entered.

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ACTIVITY ENVIRONMENTAL MANAGEMENT - 4301 Amend the following Outputs/services Title Description Customer(s) Corporate


1. Water & Waste Environmental Licence Compliance Reports

Environmental Licence compliance reports to the Environmental Protection Agency

4.1 Compliance with Environmental Licence

2. Water & Waste Environmental Risk Assessment

Risk assessments associated with environmental requirements

Operations Staff, Infrastructure Staff, Waste Services, Business Services

1.1 Environmental risk assessments

Amend to



1. Water & Waste Environmental Licence Compliance Reports

Environmental Licence compliance reports to the Environmental Protection Agency Department of Environmental Resources Management

4.1 Compliance with Environmental Licence

2. Water & Waste Environmental Risk Assessment

Risk assessments associated with environmental requirements

Operations Staff, Infrastructure Staff, Waste Services, Business Services

1.1 Environmental risk assessments

Reason: Name change

Documents

LIVE-#2330550-v1-Agenda - Water & Waste Committee - 21 ... · Agenda – Water & Waste Committee 21/10/09 - #2330550 ACTIVITY MANAGEMENT AND ADMINISTRATION SUPPORT – COMMUNICATION