Agenda n Assessment Topics n Assessment Findings n The
E-Government Model n Recommendations
Slide 3
Assessment Topics n IT Infrastructure n Integration n Security
n Projects n Organisation
Slide 4
IT Infrastructure
Slide 5
Approach n Two different levels of interviews where conducted.
Based on Questionnaires Based on Interviews
Slide 6
Findings n No strategic plan to build the governmental
Infrastructure n Insufficient standardisation n Build up is
according to departmental standards and not according to a
governmental model n High level of investment necessary n Lack of
available funding n Insufficient access to key skills
Slide 7
- The most popular operating systems in Lithuanian state
institutions are the Windows NT and Unix families of operating
systems. Server Operating Systems
Slide 8
- Current requirements to workstations (PC) Workstation
Operating Systems
Slide 9
- The main registries (Population Registry, Registry of
Institutions, Farmers Registry) use DBMS Oracle. Databases
Slide 10
Institutions use the following types of databases: SQL
compliant databases such as Oracle Non SQL compliant databases such
as Fox Pro A combination of the two Database Types
Slide 11
Types of network connection between remote branches,
departments and institutions include: VIKT Departmental network
Dial-up connection through conventional phone lines Use of own
communication lines Frame Relay lines (supported by AB Lietuvos
Telekomas) Network Connectivity
Slide 12
Data Conversion n Incoming information comes directly to
institutions data bases (4%) n Incoming information which records
structure is not the same as institutions DB data structure (8%) n
Data must be converted from different DBMS structure (73%) n Data
from received file is entered manually (15%)
Slide 13
Recommendations n Development of IT Strategy Plan n Define the
procurement process n Definition of IT Standards for hardware &
software n Define Budget and Spending Plan according the IT
Strategy Plan and project prioritisation n Align business and IT
strategy n Define skills matrix according IT Strategy Plan n Define
training program according to skills matrix
Slide 14
Integration
Slide 15
Approach n Information flows where analysed based on the
following criteria: Timeliness and Accuracy Importance Suitability
Required Level of Integration
Slide 16
Connectivity between registries include: Remote online
workstations Online connection to download (multiply) registers or
data from information system File transfer protocol services Web
access Unix to Unix copy (UUCP) The level of integration is low
Registry Connectivity
Slide 17
(includes information from interviewed institutions only)
43Data about stolen cars 32Data about wanted peoples 155Data about
import/export declarations 155Registry of Farmers 4525Registry of
Institutions 2211Registry of Population Number of copies in total
(with branches) Number of institutions with copies Information
system Registry Duplication
Slide 18
Errors in the Enterprises Registry are related to: - data about
newly registered institutions or enterprises is entered into the
registry too late - there are lot of enterprises in the registry
whose activities were stopped some years ago - some institutions
have been entered into the registry several times (mistakes in the
names of institutions, upper/lower alphabet cases, etc.) Errors in
the Population Registry are: - errors in the persons ID sex field
(first position of persons ID code) - errors in persons living
place address - in many cases dead people have not been deleted
from the registry (or marked as dead) Accuracy of information
Slide 19
Main Users (State Institutions) of InformationMain Suppliers of
Information Users and Suppliers of Information
Slide 20
Governmental Communication
Slide 21
Recommendations n Definition of the logical structure of all
registries n Development of the infrastructure n Definition of the
required organisation structure n Security infrastructure to be
designed and implemented accordingly n Implementation of required
overall infrastructure n Integration of the governmental
communication
Slide 22
Logical Structure of Registries
Slide 23
Architecture
Slide 24
Governmental Communication
Slide 25
Security
Slide 26
Approach n Compliance against the de facto Security Management
Standard (BS7799) n Security Assessment Questionnaire n Business
Impact Analysis n Recommendations
Slide 27
Findings n Poor security across the government agencies n Lack
of resources and limited experience n No government security
standards n No assignment of responsibility for security n No
central advisory and accreditation agency
Slide 28
Security Assessment Example
Slide 29
Slide 30
Recommendations n Establish security team to advise ministries
n Define governmental security policies, standards and procedures n
Achieve compliance with security management standards BS7799 /
ISO13335 n Establish an accreditation team
Slide 31
Organisation
Slide 32
Organisational Analysis The organisational analysis was based
on the following topics: Importance of information technology to
the business of an institution Requirements for centralisation or
decentralisation
Slide 33
Organisation Findings n Due to low salaries specialists are
leaving to the private sector n No or only limited pooling of key
IT skills n Inefficient use of departmental IT resources n Project
and financial planning is not linked n IT departments are not
consulted / involved in business decisions n No central financial
and project control
Slide 34
Organisation Findings n Departmental interests are seen as more
important than strategic governmental plans n No central body for
strategic IT planing n Global consequences of legal and
organisational decrees are not always considered
Slide 35
Organisation Recommendations n Define methodology for project
management and financial control n Implement central point for IT
strategy n Implement central point for project management and
financial control n Define legal regulations and requirements n
Definition of future control (centralised / de- centralised) of IT
specialists
Slide 36
Projects
Slide 37
Projects Assessment Approach n Overview of projects per
department n Critical review of projects based on: their importance
for the Government of Lithuania the business logic behind them
project management methodologies used n Review of departmental /
governmental project organisation and co-ordination n
Recommendations package (model) for future project planning,
management and control
Slide 38
Slide 39
Project Management Findings n Weak project management and
control culture n Strategic goals and planning criteria often
lacking n Project evaluation, prioritisation and authorisation
often focuses only on the department concerned n Very limited and
often poor cost / benefit analysis n Task scheduling / critical
interdependencies often unclear n Inadequate status and cost
reporting / control n No overall milestone control methodology
Slide 40
Project Management Evaluation Checklist
Slide 41
Project Recommendations n Define and implement a common
methodology for project management and financial control n
Establishment of a central Project Management Office (PMO) n
Web-enabled project management tool set n Improved budget control
and allocation based on key governmental / departmental priorities
n Resource sharing in key areas of skills deficit
Slide 42
E-Government Model
Slide 43
Key Objectives n The E-Government Project will enable services
to be comparable with the best services available from the private
sector in terms of quality,accuracy, timeliness and
user-friendliness n Government administration should provide the
best possible service for citizens and companies n Simpler, faster
and more flexible processes and flows