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The University of Glasgow charity number SC004401
LISTER HOUSE
A-Z of useful information 2020-2021
2
Welcome to Lister House
We have produced this guide is to provide you with as much useful information as possible
in one booklet for living safely and comfortably at Lister House
Please take time to read it If you have any questions that we have not answered or just
wish to clarify something please do not hesitate to contact us by emailing us
listerglasgowacuk
Throughout the academic session we will email you with information that you will need while
you are staying here
We recommend follow our social media for all the latest offers and social activities that will
be taking place in the area You can find us on Facebook (httpswwwfacebookcom
UofGListerHouse) Instagram (httpswwwinstagramcomuofgliving) and Twitter
(UofGLiving)
You can subscribe to receive updates via httpwwwuofglivingcouk
We look forward to meeting you and hope you will enjoy your time at Lister House
Best wishes for the year ahead
Fiona Weir
Manager Lister House and Student Apartments
Chris Cunningham and Liz Young Assistant Managers Student Apartments amp Lister House
Catherine Ferguson and Sandra Stirling General Assistants Lister House
Danny OrsquoDonnell Handyperson Student Apartments and Lister House
Welcome
3
INDEX
Useful and Emergency Contact Numbers Page 4
Absences access requirements privacy notices Page 5
Animals banned items bedrooms bikes Page 6
Bins amp recycling car parking cleaning comments and complaints Page 7
Communication amp social media damages departure moving out doctors amp dentists Page 8
Doors electoral roll electrical items equality emergency assistance Page 9
Emergency lights fire Safety fire alarm and testing Page 10
First aidsharps furniture grounds guests health amp safety heating Page 11
Illegal drugs Insurance internet keys kitchen Page 12
Laundry living support mail maintenance moving out noise no smoking Page 13
Offensive weapons offices on your arrivalonline inventories posters Page 14
Police police registration repairs security termly checks tradespeople tv licence Page 15
Transport Page 16
Vacation vacuum cleaners ventilation water windows Page 17
Appendix
Living as a group Page 18
Cleaning Tips Page 19
Electrical adaptor safety Page 20
Laundry app information Page 21
Endsleigh Insurance information Page 22
Meningitis Page 234
Environment Page 25
Local map Page 26
Contact details Page 27
4
Useful and Emergency Contacts
General
Emergency Services
Utilities
Student Apartments Office (M-F 8-5) 0141 330 6182
Lister House Office (TuesampThur 930 ndash12) 0141 357 0556
Duty Living Support Assistant (evenings amp weekends) 0797 095 0113
U of G Accommodation Services (M-F 9- 5) 0141 330 4743
U of G Security Emergency repairs (24hrs) 0141 330 4282
U of G main switchboard 0141 330 2000
Optify 0333 308 0000
Nightline (confidential advice) (7pmmdash7am term time) 0141 353 1050
Glasgow Taxis (24hrs) 0141 429 7070
Crimestoppers 0800 555 111
Emergency FireAmbulancePolice 999
Local PolicemdashMaryhill Police Station 01786 289070
Police (non-emergency) 101
NHS 24 (24hrs) 111 httpswwwnhsinformscot
Local GPs pharmacies dentists httpswwwnhsinformscotscotlands-service-directory
QEUHmdashAccident and Emergency 0141 201 1100
Barclay Medical Centre 0141 531 3600 (Fraser Building)
Water (loss of supply 24hrs) 0845 600 8855
httpswwwscottishwatercouk
Electricity (loss of supply 24hrs) 0845 272 7999
httpswwwspenergynetworkscouk
Gas (leak) 0800 111 999
httpswwwnationalgridgascomsafety-and-emergencies
5
Absence from residence
Residents are asked to inform the office of any dates where they are away overnight or longer You may
email us or submit an lsquoabsence sliprsquo These can be found outside the hall office and can be lsquopostedrsquo through
the office door
If you are away for more than one week we are required to flush water outlets in your roomflat as part of
our legionella risk reduction programme and we will require to access your roomflat for this
Access to room flat
During your stay at Lister House access is regularly required to your flat room by various members of
University staff or sub-contractors for safety legal and maintenance planning purposes
We will email you with advance notice of any access requirement except in the very unusual case where it
is not possible in an emergency
Please contact us if you have any concerns about these access requirements
Accommodation Services Privacy Notices The following privacy notices explain how The University of Glasgow will process your personal data in
relation to the provision of University accommodation
httpswwwglaacukmediamedia_577347_enpdf
Staff requiring access Access requirement Reason for access
Bedrooms and flats
U of G staff once a term room inspections
fire safety contractor once a term smokefire detector(s) testing
handyperson once a term door closerwindow checks
Communal areas and Self
contained flats
U of G staff weekly usually Thursday am fire alarm testing
water monitoring contractor Monthlymdashsome areas water temperature checks legionella risk reduction
water monitoring contractor 3 monthlymdashall areas shower head cleaning legionella risk reduction
electrician monthly corridors emergency light testing
electrician annually summer portable appliance testing
vacuum cleaner engineer annually all areas vacuum maintenance and testing
6
Animals
No pets or animals of any kind are permitted
Banned Items
The following items are not permitted
bull Any form of heating appliance electric gas or oil heater
bull Electric blanket hot water bottles are recommended instead
bull Candles incense burners any burner or flame producing device
bull Electric plug-in air fresheners and electric fairy lights Battery operated fairy lights are permitted
bull Non-compliant electrical adaptors See appendix 4 p29 for more details
bull White goods such as washing machines fridge freezers
bull Deep fat fryers BBQs or fireworks car battery chargers
bull Kettles toasters and rice cookers are not permitted in bedrooms only in kitchens
Banned items will be confiscated until the end of your stay
Any permitted electrical item brought into the Hall must be fitted with a correctly rated fuse a correctly
wired plug and a cable in good order
Irrespective of any of the restrictions made above the manager warden or a Living Support Assistant LSA can refuse introduction of any piece of electrical equipment which is deemed detrimental to the wel-fare of other residents of the flatresidence or of the flat itself This list of regulations is drawn up for your own and other residentsrsquo well-being and safety If you wish to bring any furniture please contact us in advance to discuss
Bedrooms
All single study bedrooms SSBs are furnished with a single bed a bedside cabinet a chest of drawers a
wardrobe a desk and desk chair a bookshelf an easy chair a wash-hand basin a study lamp a mirror a
central heating radiator Bedrooms in self contained family flats will have a double sized bed the wash
hand basin is found in the bathroom desks and easy chairs will normally be located in the lounges Our
studio bedrooms have a single bed wardrobe desk and chair chest of drawers radiator and an easy
chair
A bedding pack will be provided for your arrival duvet pillow sheet duvet cover and pillowcase will be in-
cluded in the bedding pack Please bring your own towels
You are responsible for keeping your room or flat clean and tidy throughout your stay We provide vacuum
cleaners brushes and mops for each flat
Bikes
Bicycle storage is available in our bike garage on a lsquofirst comersquo basis bikes may NOT be brought into the building Bicycles are stored at your own risk and your hall insurance will not cover bikes unless you top up your insurance (see Endsleigh Insurance information p20) We do take bike garage security very seri-ously it is secured by keyed locks and covered by our CCTV All bike garage users must undertake to keep the garage secure
7
Bins refuse and recycling
We provide you with bins in kitchens and bedrooms for collecting your waste and recycling you are respon-
sible for emptying these bins to our large external bins in East Carpark Most waste and recycling at Lister
House is collected by Glasgow City Council GCC see httpswwwglasgowgovukrecycling for lots more info
The galvanised METAL bins are for non recyclable waste
The BLUE bins are for recycling paper amp card rinsed plastic bottles amp metal cans Please no plastic bags
The GREEN bin is for glass bottles and jars Please no glasses or pyrex plastic or cardboard
The smaller GREY bin is for food waste only We provide compostable caddy bags Please no plastic
The RED BHF bin is for good condition donations for BHF charity shops No duvets or pillows please
Please do not throw cigarette butts on the grounds there is a bin for cigarette butts and ash It is located at
the steps between east and west wings of the building
BLACK or YELLOW lsquobinrsquo -This is a salt bin and is not for waste It contains salt grit which is used in severe
winter weather to ensure safe walking on the pavements
Plastic Bagsmdashthese cannot currently be recycled by Glasgow City Council Please recycle these and plastic
film at larger supermarkets eg Tesco Maryhill or Morrisons Anniesland
WEEEmdashplease bring any broken electrical or electronic items to the office we will recycle these
Stamps rubber bands clean milk bottle lids crisp packets We operate recycling schemes for these please
bring them to the office
Light bulbsmdashwe can replace these for you but bring spent ones to the office
Car Parking
Car parking is currently available onsite for no extra cost but cars are left at your own risk Please register
your car with the office paper forms are available for this outside the office
Cleaning
Cleaning services are only provided in rsquocommonrsquo areas Tenants are responsible for keeping their room
flat clean Everyone in single study bedrooms are responsible for the cleaning of their shared kitchen
Please see P19 for tips and guidance
Comments Concerns amp Enquiries
These can be raised at the Lister House office or the Student Apartments office or with any of the Living
Support Assistants who are lsquoon callrsquo each night Office Staff can be contacted via email
listerglasgowacuk or by phone on 0141 330 6182 (Mon-Fri 8am-5pm)
We value any suggestions you may have to improve our accommodation
Complaints Procedure
We do our best to provide an excellent service but we recognise that things can sometimes go wrong
Please contact the office and we will try to reach a solution If this doesnrsquot work we have a formal complaints
procedure Information on how to make a complaint who to make a complaint to and how complaints are
handled by Accommodation Services can be found on our website
httpswwwglaacukmyglasgowaccommodationcomplaints
8
Communications
We use email to your student email address as our primary method of communication about access require-ments and contract related information etc You are expected to check your student email regularly
Communication regarding social events or competitions etc will be via social media
Follow us on Social Media
Facebook httpwwwfacebookcomuofgliving
Twitter httpwwwtwittercomuofgliving Instagram httpwwwinstagramcomuofgliving UofGLiving httpwwwuofglivingcouk
Damages
Residents are held responsible for any vandalism damage or loss they or their guests cause the Hall its
property and will be charged for the repairreplacement of the damaged items We do distinguish between
damage and lsquonormal wear amp tearrsquo which is not normally charged for Vandalism or deliberate damage to
property is considered to be very serious misconduct
Un-attributable damage will be monitored and any action or charges will be decided by LSA and
Accommodation Services
Departure
You are expected to leave your room and kitchen in a clean and tidy condition when you leave
We will charge for any cleaning and removal of rubbish or personal belongings required If you have items
you do not wish to take with you but which and in good reusable condition please donate these to a charity
If you need them right up until you leave please speak to us about them and we will do our best to pass
these on for you
This is an idea of what your
bedroom should look like
when you leave
How your kitchen should look
after you leave
How your bathroom
should look after
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
2
Welcome to Lister House
We have produced this guide is to provide you with as much useful information as possible
in one booklet for living safely and comfortably at Lister House
Please take time to read it If you have any questions that we have not answered or just
wish to clarify something please do not hesitate to contact us by emailing us
listerglasgowacuk
Throughout the academic session we will email you with information that you will need while
you are staying here
We recommend follow our social media for all the latest offers and social activities that will
be taking place in the area You can find us on Facebook (httpswwwfacebookcom
UofGListerHouse) Instagram (httpswwwinstagramcomuofgliving) and Twitter
(UofGLiving)
You can subscribe to receive updates via httpwwwuofglivingcouk
We look forward to meeting you and hope you will enjoy your time at Lister House
Best wishes for the year ahead
Fiona Weir
Manager Lister House and Student Apartments
Chris Cunningham and Liz Young Assistant Managers Student Apartments amp Lister House
Catherine Ferguson and Sandra Stirling General Assistants Lister House
Danny OrsquoDonnell Handyperson Student Apartments and Lister House
Welcome
3
INDEX
Useful and Emergency Contact Numbers Page 4
Absences access requirements privacy notices Page 5
Animals banned items bedrooms bikes Page 6
Bins amp recycling car parking cleaning comments and complaints Page 7
Communication amp social media damages departure moving out doctors amp dentists Page 8
Doors electoral roll electrical items equality emergency assistance Page 9
Emergency lights fire Safety fire alarm and testing Page 10
First aidsharps furniture grounds guests health amp safety heating Page 11
Illegal drugs Insurance internet keys kitchen Page 12
Laundry living support mail maintenance moving out noise no smoking Page 13
Offensive weapons offices on your arrivalonline inventories posters Page 14
Police police registration repairs security termly checks tradespeople tv licence Page 15
Transport Page 16
Vacation vacuum cleaners ventilation water windows Page 17
Appendix
Living as a group Page 18
Cleaning Tips Page 19
Electrical adaptor safety Page 20
Laundry app information Page 21
Endsleigh Insurance information Page 22
Meningitis Page 234
Environment Page 25
Local map Page 26
Contact details Page 27
4
Useful and Emergency Contacts
General
Emergency Services
Utilities
Student Apartments Office (M-F 8-5) 0141 330 6182
Lister House Office (TuesampThur 930 ndash12) 0141 357 0556
Duty Living Support Assistant (evenings amp weekends) 0797 095 0113
U of G Accommodation Services (M-F 9- 5) 0141 330 4743
U of G Security Emergency repairs (24hrs) 0141 330 4282
U of G main switchboard 0141 330 2000
Optify 0333 308 0000
Nightline (confidential advice) (7pmmdash7am term time) 0141 353 1050
Glasgow Taxis (24hrs) 0141 429 7070
Crimestoppers 0800 555 111
Emergency FireAmbulancePolice 999
Local PolicemdashMaryhill Police Station 01786 289070
Police (non-emergency) 101
NHS 24 (24hrs) 111 httpswwwnhsinformscot
Local GPs pharmacies dentists httpswwwnhsinformscotscotlands-service-directory
QEUHmdashAccident and Emergency 0141 201 1100
Barclay Medical Centre 0141 531 3600 (Fraser Building)
Water (loss of supply 24hrs) 0845 600 8855
httpswwwscottishwatercouk
Electricity (loss of supply 24hrs) 0845 272 7999
httpswwwspenergynetworkscouk
Gas (leak) 0800 111 999
httpswwwnationalgridgascomsafety-and-emergencies
5
Absence from residence
Residents are asked to inform the office of any dates where they are away overnight or longer You may
email us or submit an lsquoabsence sliprsquo These can be found outside the hall office and can be lsquopostedrsquo through
the office door
If you are away for more than one week we are required to flush water outlets in your roomflat as part of
our legionella risk reduction programme and we will require to access your roomflat for this
Access to room flat
During your stay at Lister House access is regularly required to your flat room by various members of
University staff or sub-contractors for safety legal and maintenance planning purposes
We will email you with advance notice of any access requirement except in the very unusual case where it
is not possible in an emergency
Please contact us if you have any concerns about these access requirements
Accommodation Services Privacy Notices The following privacy notices explain how The University of Glasgow will process your personal data in
relation to the provision of University accommodation
httpswwwglaacukmediamedia_577347_enpdf
Staff requiring access Access requirement Reason for access
Bedrooms and flats
U of G staff once a term room inspections
fire safety contractor once a term smokefire detector(s) testing
handyperson once a term door closerwindow checks
Communal areas and Self
contained flats
U of G staff weekly usually Thursday am fire alarm testing
water monitoring contractor Monthlymdashsome areas water temperature checks legionella risk reduction
water monitoring contractor 3 monthlymdashall areas shower head cleaning legionella risk reduction
electrician monthly corridors emergency light testing
electrician annually summer portable appliance testing
vacuum cleaner engineer annually all areas vacuum maintenance and testing
6
Animals
No pets or animals of any kind are permitted
Banned Items
The following items are not permitted
bull Any form of heating appliance electric gas or oil heater
bull Electric blanket hot water bottles are recommended instead
bull Candles incense burners any burner or flame producing device
bull Electric plug-in air fresheners and electric fairy lights Battery operated fairy lights are permitted
bull Non-compliant electrical adaptors See appendix 4 p29 for more details
bull White goods such as washing machines fridge freezers
bull Deep fat fryers BBQs or fireworks car battery chargers
bull Kettles toasters and rice cookers are not permitted in bedrooms only in kitchens
Banned items will be confiscated until the end of your stay
Any permitted electrical item brought into the Hall must be fitted with a correctly rated fuse a correctly
wired plug and a cable in good order
Irrespective of any of the restrictions made above the manager warden or a Living Support Assistant LSA can refuse introduction of any piece of electrical equipment which is deemed detrimental to the wel-fare of other residents of the flatresidence or of the flat itself This list of regulations is drawn up for your own and other residentsrsquo well-being and safety If you wish to bring any furniture please contact us in advance to discuss
Bedrooms
All single study bedrooms SSBs are furnished with a single bed a bedside cabinet a chest of drawers a
wardrobe a desk and desk chair a bookshelf an easy chair a wash-hand basin a study lamp a mirror a
central heating radiator Bedrooms in self contained family flats will have a double sized bed the wash
hand basin is found in the bathroom desks and easy chairs will normally be located in the lounges Our
studio bedrooms have a single bed wardrobe desk and chair chest of drawers radiator and an easy
chair
A bedding pack will be provided for your arrival duvet pillow sheet duvet cover and pillowcase will be in-
cluded in the bedding pack Please bring your own towels
You are responsible for keeping your room or flat clean and tidy throughout your stay We provide vacuum
cleaners brushes and mops for each flat
Bikes
Bicycle storage is available in our bike garage on a lsquofirst comersquo basis bikes may NOT be brought into the building Bicycles are stored at your own risk and your hall insurance will not cover bikes unless you top up your insurance (see Endsleigh Insurance information p20) We do take bike garage security very seri-ously it is secured by keyed locks and covered by our CCTV All bike garage users must undertake to keep the garage secure
7
Bins refuse and recycling
We provide you with bins in kitchens and bedrooms for collecting your waste and recycling you are respon-
sible for emptying these bins to our large external bins in East Carpark Most waste and recycling at Lister
House is collected by Glasgow City Council GCC see httpswwwglasgowgovukrecycling for lots more info
The galvanised METAL bins are for non recyclable waste
The BLUE bins are for recycling paper amp card rinsed plastic bottles amp metal cans Please no plastic bags
The GREEN bin is for glass bottles and jars Please no glasses or pyrex plastic or cardboard
The smaller GREY bin is for food waste only We provide compostable caddy bags Please no plastic
The RED BHF bin is for good condition donations for BHF charity shops No duvets or pillows please
Please do not throw cigarette butts on the grounds there is a bin for cigarette butts and ash It is located at
the steps between east and west wings of the building
BLACK or YELLOW lsquobinrsquo -This is a salt bin and is not for waste It contains salt grit which is used in severe
winter weather to ensure safe walking on the pavements
Plastic Bagsmdashthese cannot currently be recycled by Glasgow City Council Please recycle these and plastic
film at larger supermarkets eg Tesco Maryhill or Morrisons Anniesland
WEEEmdashplease bring any broken electrical or electronic items to the office we will recycle these
Stamps rubber bands clean milk bottle lids crisp packets We operate recycling schemes for these please
bring them to the office
Light bulbsmdashwe can replace these for you but bring spent ones to the office
Car Parking
Car parking is currently available onsite for no extra cost but cars are left at your own risk Please register
your car with the office paper forms are available for this outside the office
Cleaning
Cleaning services are only provided in rsquocommonrsquo areas Tenants are responsible for keeping their room
flat clean Everyone in single study bedrooms are responsible for the cleaning of their shared kitchen
Please see P19 for tips and guidance
Comments Concerns amp Enquiries
These can be raised at the Lister House office or the Student Apartments office or with any of the Living
Support Assistants who are lsquoon callrsquo each night Office Staff can be contacted via email
listerglasgowacuk or by phone on 0141 330 6182 (Mon-Fri 8am-5pm)
We value any suggestions you may have to improve our accommodation
Complaints Procedure
We do our best to provide an excellent service but we recognise that things can sometimes go wrong
Please contact the office and we will try to reach a solution If this doesnrsquot work we have a formal complaints
procedure Information on how to make a complaint who to make a complaint to and how complaints are
handled by Accommodation Services can be found on our website
httpswwwglaacukmyglasgowaccommodationcomplaints
8
Communications
We use email to your student email address as our primary method of communication about access require-ments and contract related information etc You are expected to check your student email regularly
Communication regarding social events or competitions etc will be via social media
Follow us on Social Media
Facebook httpwwwfacebookcomuofgliving
Twitter httpwwwtwittercomuofgliving Instagram httpwwwinstagramcomuofgliving UofGLiving httpwwwuofglivingcouk
Damages
Residents are held responsible for any vandalism damage or loss they or their guests cause the Hall its
property and will be charged for the repairreplacement of the damaged items We do distinguish between
damage and lsquonormal wear amp tearrsquo which is not normally charged for Vandalism or deliberate damage to
property is considered to be very serious misconduct
Un-attributable damage will be monitored and any action or charges will be decided by LSA and
Accommodation Services
Departure
You are expected to leave your room and kitchen in a clean and tidy condition when you leave
We will charge for any cleaning and removal of rubbish or personal belongings required If you have items
you do not wish to take with you but which and in good reusable condition please donate these to a charity
If you need them right up until you leave please speak to us about them and we will do our best to pass
these on for you
This is an idea of what your
bedroom should look like
when you leave
How your kitchen should look
after you leave
How your bathroom
should look after
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
3
INDEX
Useful and Emergency Contact Numbers Page 4
Absences access requirements privacy notices Page 5
Animals banned items bedrooms bikes Page 6
Bins amp recycling car parking cleaning comments and complaints Page 7
Communication amp social media damages departure moving out doctors amp dentists Page 8
Doors electoral roll electrical items equality emergency assistance Page 9
Emergency lights fire Safety fire alarm and testing Page 10
First aidsharps furniture grounds guests health amp safety heating Page 11
Illegal drugs Insurance internet keys kitchen Page 12
Laundry living support mail maintenance moving out noise no smoking Page 13
Offensive weapons offices on your arrivalonline inventories posters Page 14
Police police registration repairs security termly checks tradespeople tv licence Page 15
Transport Page 16
Vacation vacuum cleaners ventilation water windows Page 17
Appendix
Living as a group Page 18
Cleaning Tips Page 19
Electrical adaptor safety Page 20
Laundry app information Page 21
Endsleigh Insurance information Page 22
Meningitis Page 234
Environment Page 25
Local map Page 26
Contact details Page 27
4
Useful and Emergency Contacts
General
Emergency Services
Utilities
Student Apartments Office (M-F 8-5) 0141 330 6182
Lister House Office (TuesampThur 930 ndash12) 0141 357 0556
Duty Living Support Assistant (evenings amp weekends) 0797 095 0113
U of G Accommodation Services (M-F 9- 5) 0141 330 4743
U of G Security Emergency repairs (24hrs) 0141 330 4282
U of G main switchboard 0141 330 2000
Optify 0333 308 0000
Nightline (confidential advice) (7pmmdash7am term time) 0141 353 1050
Glasgow Taxis (24hrs) 0141 429 7070
Crimestoppers 0800 555 111
Emergency FireAmbulancePolice 999
Local PolicemdashMaryhill Police Station 01786 289070
Police (non-emergency) 101
NHS 24 (24hrs) 111 httpswwwnhsinformscot
Local GPs pharmacies dentists httpswwwnhsinformscotscotlands-service-directory
QEUHmdashAccident and Emergency 0141 201 1100
Barclay Medical Centre 0141 531 3600 (Fraser Building)
Water (loss of supply 24hrs) 0845 600 8855
httpswwwscottishwatercouk
Electricity (loss of supply 24hrs) 0845 272 7999
httpswwwspenergynetworkscouk
Gas (leak) 0800 111 999
httpswwwnationalgridgascomsafety-and-emergencies
5
Absence from residence
Residents are asked to inform the office of any dates where they are away overnight or longer You may
email us or submit an lsquoabsence sliprsquo These can be found outside the hall office and can be lsquopostedrsquo through
the office door
If you are away for more than one week we are required to flush water outlets in your roomflat as part of
our legionella risk reduction programme and we will require to access your roomflat for this
Access to room flat
During your stay at Lister House access is regularly required to your flat room by various members of
University staff or sub-contractors for safety legal and maintenance planning purposes
We will email you with advance notice of any access requirement except in the very unusual case where it
is not possible in an emergency
Please contact us if you have any concerns about these access requirements
Accommodation Services Privacy Notices The following privacy notices explain how The University of Glasgow will process your personal data in
relation to the provision of University accommodation
httpswwwglaacukmediamedia_577347_enpdf
Staff requiring access Access requirement Reason for access
Bedrooms and flats
U of G staff once a term room inspections
fire safety contractor once a term smokefire detector(s) testing
handyperson once a term door closerwindow checks
Communal areas and Self
contained flats
U of G staff weekly usually Thursday am fire alarm testing
water monitoring contractor Monthlymdashsome areas water temperature checks legionella risk reduction
water monitoring contractor 3 monthlymdashall areas shower head cleaning legionella risk reduction
electrician monthly corridors emergency light testing
electrician annually summer portable appliance testing
vacuum cleaner engineer annually all areas vacuum maintenance and testing
6
Animals
No pets or animals of any kind are permitted
Banned Items
The following items are not permitted
bull Any form of heating appliance electric gas or oil heater
bull Electric blanket hot water bottles are recommended instead
bull Candles incense burners any burner or flame producing device
bull Electric plug-in air fresheners and electric fairy lights Battery operated fairy lights are permitted
bull Non-compliant electrical adaptors See appendix 4 p29 for more details
bull White goods such as washing machines fridge freezers
bull Deep fat fryers BBQs or fireworks car battery chargers
bull Kettles toasters and rice cookers are not permitted in bedrooms only in kitchens
Banned items will be confiscated until the end of your stay
Any permitted electrical item brought into the Hall must be fitted with a correctly rated fuse a correctly
wired plug and a cable in good order
Irrespective of any of the restrictions made above the manager warden or a Living Support Assistant LSA can refuse introduction of any piece of electrical equipment which is deemed detrimental to the wel-fare of other residents of the flatresidence or of the flat itself This list of regulations is drawn up for your own and other residentsrsquo well-being and safety If you wish to bring any furniture please contact us in advance to discuss
Bedrooms
All single study bedrooms SSBs are furnished with a single bed a bedside cabinet a chest of drawers a
wardrobe a desk and desk chair a bookshelf an easy chair a wash-hand basin a study lamp a mirror a
central heating radiator Bedrooms in self contained family flats will have a double sized bed the wash
hand basin is found in the bathroom desks and easy chairs will normally be located in the lounges Our
studio bedrooms have a single bed wardrobe desk and chair chest of drawers radiator and an easy
chair
A bedding pack will be provided for your arrival duvet pillow sheet duvet cover and pillowcase will be in-
cluded in the bedding pack Please bring your own towels
You are responsible for keeping your room or flat clean and tidy throughout your stay We provide vacuum
cleaners brushes and mops for each flat
Bikes
Bicycle storage is available in our bike garage on a lsquofirst comersquo basis bikes may NOT be brought into the building Bicycles are stored at your own risk and your hall insurance will not cover bikes unless you top up your insurance (see Endsleigh Insurance information p20) We do take bike garage security very seri-ously it is secured by keyed locks and covered by our CCTV All bike garage users must undertake to keep the garage secure
7
Bins refuse and recycling
We provide you with bins in kitchens and bedrooms for collecting your waste and recycling you are respon-
sible for emptying these bins to our large external bins in East Carpark Most waste and recycling at Lister
House is collected by Glasgow City Council GCC see httpswwwglasgowgovukrecycling for lots more info
The galvanised METAL bins are for non recyclable waste
The BLUE bins are for recycling paper amp card rinsed plastic bottles amp metal cans Please no plastic bags
The GREEN bin is for glass bottles and jars Please no glasses or pyrex plastic or cardboard
The smaller GREY bin is for food waste only We provide compostable caddy bags Please no plastic
The RED BHF bin is for good condition donations for BHF charity shops No duvets or pillows please
Please do not throw cigarette butts on the grounds there is a bin for cigarette butts and ash It is located at
the steps between east and west wings of the building
BLACK or YELLOW lsquobinrsquo -This is a salt bin and is not for waste It contains salt grit which is used in severe
winter weather to ensure safe walking on the pavements
Plastic Bagsmdashthese cannot currently be recycled by Glasgow City Council Please recycle these and plastic
film at larger supermarkets eg Tesco Maryhill or Morrisons Anniesland
WEEEmdashplease bring any broken electrical or electronic items to the office we will recycle these
Stamps rubber bands clean milk bottle lids crisp packets We operate recycling schemes for these please
bring them to the office
Light bulbsmdashwe can replace these for you but bring spent ones to the office
Car Parking
Car parking is currently available onsite for no extra cost but cars are left at your own risk Please register
your car with the office paper forms are available for this outside the office
Cleaning
Cleaning services are only provided in rsquocommonrsquo areas Tenants are responsible for keeping their room
flat clean Everyone in single study bedrooms are responsible for the cleaning of their shared kitchen
Please see P19 for tips and guidance
Comments Concerns amp Enquiries
These can be raised at the Lister House office or the Student Apartments office or with any of the Living
Support Assistants who are lsquoon callrsquo each night Office Staff can be contacted via email
listerglasgowacuk or by phone on 0141 330 6182 (Mon-Fri 8am-5pm)
We value any suggestions you may have to improve our accommodation
Complaints Procedure
We do our best to provide an excellent service but we recognise that things can sometimes go wrong
Please contact the office and we will try to reach a solution If this doesnrsquot work we have a formal complaints
procedure Information on how to make a complaint who to make a complaint to and how complaints are
handled by Accommodation Services can be found on our website
httpswwwglaacukmyglasgowaccommodationcomplaints
8
Communications
We use email to your student email address as our primary method of communication about access require-ments and contract related information etc You are expected to check your student email regularly
Communication regarding social events or competitions etc will be via social media
Follow us on Social Media
Facebook httpwwwfacebookcomuofgliving
Twitter httpwwwtwittercomuofgliving Instagram httpwwwinstagramcomuofgliving UofGLiving httpwwwuofglivingcouk
Damages
Residents are held responsible for any vandalism damage or loss they or their guests cause the Hall its
property and will be charged for the repairreplacement of the damaged items We do distinguish between
damage and lsquonormal wear amp tearrsquo which is not normally charged for Vandalism or deliberate damage to
property is considered to be very serious misconduct
Un-attributable damage will be monitored and any action or charges will be decided by LSA and
Accommodation Services
Departure
You are expected to leave your room and kitchen in a clean and tidy condition when you leave
We will charge for any cleaning and removal of rubbish or personal belongings required If you have items
you do not wish to take with you but which and in good reusable condition please donate these to a charity
If you need them right up until you leave please speak to us about them and we will do our best to pass
these on for you
This is an idea of what your
bedroom should look like
when you leave
How your kitchen should look
after you leave
How your bathroom
should look after
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
4
Useful and Emergency Contacts
General
Emergency Services
Utilities
Student Apartments Office (M-F 8-5) 0141 330 6182
Lister House Office (TuesampThur 930 ndash12) 0141 357 0556
Duty Living Support Assistant (evenings amp weekends) 0797 095 0113
U of G Accommodation Services (M-F 9- 5) 0141 330 4743
U of G Security Emergency repairs (24hrs) 0141 330 4282
U of G main switchboard 0141 330 2000
Optify 0333 308 0000
Nightline (confidential advice) (7pmmdash7am term time) 0141 353 1050
Glasgow Taxis (24hrs) 0141 429 7070
Crimestoppers 0800 555 111
Emergency FireAmbulancePolice 999
Local PolicemdashMaryhill Police Station 01786 289070
Police (non-emergency) 101
NHS 24 (24hrs) 111 httpswwwnhsinformscot
Local GPs pharmacies dentists httpswwwnhsinformscotscotlands-service-directory
QEUHmdashAccident and Emergency 0141 201 1100
Barclay Medical Centre 0141 531 3600 (Fraser Building)
Water (loss of supply 24hrs) 0845 600 8855
httpswwwscottishwatercouk
Electricity (loss of supply 24hrs) 0845 272 7999
httpswwwspenergynetworkscouk
Gas (leak) 0800 111 999
httpswwwnationalgridgascomsafety-and-emergencies
5
Absence from residence
Residents are asked to inform the office of any dates where they are away overnight or longer You may
email us or submit an lsquoabsence sliprsquo These can be found outside the hall office and can be lsquopostedrsquo through
the office door
If you are away for more than one week we are required to flush water outlets in your roomflat as part of
our legionella risk reduction programme and we will require to access your roomflat for this
Access to room flat
During your stay at Lister House access is regularly required to your flat room by various members of
University staff or sub-contractors for safety legal and maintenance planning purposes
We will email you with advance notice of any access requirement except in the very unusual case where it
is not possible in an emergency
Please contact us if you have any concerns about these access requirements
Accommodation Services Privacy Notices The following privacy notices explain how The University of Glasgow will process your personal data in
relation to the provision of University accommodation
httpswwwglaacukmediamedia_577347_enpdf
Staff requiring access Access requirement Reason for access
Bedrooms and flats
U of G staff once a term room inspections
fire safety contractor once a term smokefire detector(s) testing
handyperson once a term door closerwindow checks
Communal areas and Self
contained flats
U of G staff weekly usually Thursday am fire alarm testing
water monitoring contractor Monthlymdashsome areas water temperature checks legionella risk reduction
water monitoring contractor 3 monthlymdashall areas shower head cleaning legionella risk reduction
electrician monthly corridors emergency light testing
electrician annually summer portable appliance testing
vacuum cleaner engineer annually all areas vacuum maintenance and testing
6
Animals
No pets or animals of any kind are permitted
Banned Items
The following items are not permitted
bull Any form of heating appliance electric gas or oil heater
bull Electric blanket hot water bottles are recommended instead
bull Candles incense burners any burner or flame producing device
bull Electric plug-in air fresheners and electric fairy lights Battery operated fairy lights are permitted
bull Non-compliant electrical adaptors See appendix 4 p29 for more details
bull White goods such as washing machines fridge freezers
bull Deep fat fryers BBQs or fireworks car battery chargers
bull Kettles toasters and rice cookers are not permitted in bedrooms only in kitchens
Banned items will be confiscated until the end of your stay
Any permitted electrical item brought into the Hall must be fitted with a correctly rated fuse a correctly
wired plug and a cable in good order
Irrespective of any of the restrictions made above the manager warden or a Living Support Assistant LSA can refuse introduction of any piece of electrical equipment which is deemed detrimental to the wel-fare of other residents of the flatresidence or of the flat itself This list of regulations is drawn up for your own and other residentsrsquo well-being and safety If you wish to bring any furniture please contact us in advance to discuss
Bedrooms
All single study bedrooms SSBs are furnished with a single bed a bedside cabinet a chest of drawers a
wardrobe a desk and desk chair a bookshelf an easy chair a wash-hand basin a study lamp a mirror a
central heating radiator Bedrooms in self contained family flats will have a double sized bed the wash
hand basin is found in the bathroom desks and easy chairs will normally be located in the lounges Our
studio bedrooms have a single bed wardrobe desk and chair chest of drawers radiator and an easy
chair
A bedding pack will be provided for your arrival duvet pillow sheet duvet cover and pillowcase will be in-
cluded in the bedding pack Please bring your own towels
You are responsible for keeping your room or flat clean and tidy throughout your stay We provide vacuum
cleaners brushes and mops for each flat
Bikes
Bicycle storage is available in our bike garage on a lsquofirst comersquo basis bikes may NOT be brought into the building Bicycles are stored at your own risk and your hall insurance will not cover bikes unless you top up your insurance (see Endsleigh Insurance information p20) We do take bike garage security very seri-ously it is secured by keyed locks and covered by our CCTV All bike garage users must undertake to keep the garage secure
7
Bins refuse and recycling
We provide you with bins in kitchens and bedrooms for collecting your waste and recycling you are respon-
sible for emptying these bins to our large external bins in East Carpark Most waste and recycling at Lister
House is collected by Glasgow City Council GCC see httpswwwglasgowgovukrecycling for lots more info
The galvanised METAL bins are for non recyclable waste
The BLUE bins are for recycling paper amp card rinsed plastic bottles amp metal cans Please no plastic bags
The GREEN bin is for glass bottles and jars Please no glasses or pyrex plastic or cardboard
The smaller GREY bin is for food waste only We provide compostable caddy bags Please no plastic
The RED BHF bin is for good condition donations for BHF charity shops No duvets or pillows please
Please do not throw cigarette butts on the grounds there is a bin for cigarette butts and ash It is located at
the steps between east and west wings of the building
BLACK or YELLOW lsquobinrsquo -This is a salt bin and is not for waste It contains salt grit which is used in severe
winter weather to ensure safe walking on the pavements
Plastic Bagsmdashthese cannot currently be recycled by Glasgow City Council Please recycle these and plastic
film at larger supermarkets eg Tesco Maryhill or Morrisons Anniesland
WEEEmdashplease bring any broken electrical or electronic items to the office we will recycle these
Stamps rubber bands clean milk bottle lids crisp packets We operate recycling schemes for these please
bring them to the office
Light bulbsmdashwe can replace these for you but bring spent ones to the office
Car Parking
Car parking is currently available onsite for no extra cost but cars are left at your own risk Please register
your car with the office paper forms are available for this outside the office
Cleaning
Cleaning services are only provided in rsquocommonrsquo areas Tenants are responsible for keeping their room
flat clean Everyone in single study bedrooms are responsible for the cleaning of their shared kitchen
Please see P19 for tips and guidance
Comments Concerns amp Enquiries
These can be raised at the Lister House office or the Student Apartments office or with any of the Living
Support Assistants who are lsquoon callrsquo each night Office Staff can be contacted via email
listerglasgowacuk or by phone on 0141 330 6182 (Mon-Fri 8am-5pm)
We value any suggestions you may have to improve our accommodation
Complaints Procedure
We do our best to provide an excellent service but we recognise that things can sometimes go wrong
Please contact the office and we will try to reach a solution If this doesnrsquot work we have a formal complaints
procedure Information on how to make a complaint who to make a complaint to and how complaints are
handled by Accommodation Services can be found on our website
httpswwwglaacukmyglasgowaccommodationcomplaints
8
Communications
We use email to your student email address as our primary method of communication about access require-ments and contract related information etc You are expected to check your student email regularly
Communication regarding social events or competitions etc will be via social media
Follow us on Social Media
Facebook httpwwwfacebookcomuofgliving
Twitter httpwwwtwittercomuofgliving Instagram httpwwwinstagramcomuofgliving UofGLiving httpwwwuofglivingcouk
Damages
Residents are held responsible for any vandalism damage or loss they or their guests cause the Hall its
property and will be charged for the repairreplacement of the damaged items We do distinguish between
damage and lsquonormal wear amp tearrsquo which is not normally charged for Vandalism or deliberate damage to
property is considered to be very serious misconduct
Un-attributable damage will be monitored and any action or charges will be decided by LSA and
Accommodation Services
Departure
You are expected to leave your room and kitchen in a clean and tidy condition when you leave
We will charge for any cleaning and removal of rubbish or personal belongings required If you have items
you do not wish to take with you but which and in good reusable condition please donate these to a charity
If you need them right up until you leave please speak to us about them and we will do our best to pass
these on for you
This is an idea of what your
bedroom should look like
when you leave
How your kitchen should look
after you leave
How your bathroom
should look after
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
5
Absence from residence
Residents are asked to inform the office of any dates where they are away overnight or longer You may
email us or submit an lsquoabsence sliprsquo These can be found outside the hall office and can be lsquopostedrsquo through
the office door
If you are away for more than one week we are required to flush water outlets in your roomflat as part of
our legionella risk reduction programme and we will require to access your roomflat for this
Access to room flat
During your stay at Lister House access is regularly required to your flat room by various members of
University staff or sub-contractors for safety legal and maintenance planning purposes
We will email you with advance notice of any access requirement except in the very unusual case where it
is not possible in an emergency
Please contact us if you have any concerns about these access requirements
Accommodation Services Privacy Notices The following privacy notices explain how The University of Glasgow will process your personal data in
relation to the provision of University accommodation
httpswwwglaacukmediamedia_577347_enpdf
Staff requiring access Access requirement Reason for access
Bedrooms and flats
U of G staff once a term room inspections
fire safety contractor once a term smokefire detector(s) testing
handyperson once a term door closerwindow checks
Communal areas and Self
contained flats
U of G staff weekly usually Thursday am fire alarm testing
water monitoring contractor Monthlymdashsome areas water temperature checks legionella risk reduction
water monitoring contractor 3 monthlymdashall areas shower head cleaning legionella risk reduction
electrician monthly corridors emergency light testing
electrician annually summer portable appliance testing
vacuum cleaner engineer annually all areas vacuum maintenance and testing
6
Animals
No pets or animals of any kind are permitted
Banned Items
The following items are not permitted
bull Any form of heating appliance electric gas or oil heater
bull Electric blanket hot water bottles are recommended instead
bull Candles incense burners any burner or flame producing device
bull Electric plug-in air fresheners and electric fairy lights Battery operated fairy lights are permitted
bull Non-compliant electrical adaptors See appendix 4 p29 for more details
bull White goods such as washing machines fridge freezers
bull Deep fat fryers BBQs or fireworks car battery chargers
bull Kettles toasters and rice cookers are not permitted in bedrooms only in kitchens
Banned items will be confiscated until the end of your stay
Any permitted electrical item brought into the Hall must be fitted with a correctly rated fuse a correctly
wired plug and a cable in good order
Irrespective of any of the restrictions made above the manager warden or a Living Support Assistant LSA can refuse introduction of any piece of electrical equipment which is deemed detrimental to the wel-fare of other residents of the flatresidence or of the flat itself This list of regulations is drawn up for your own and other residentsrsquo well-being and safety If you wish to bring any furniture please contact us in advance to discuss
Bedrooms
All single study bedrooms SSBs are furnished with a single bed a bedside cabinet a chest of drawers a
wardrobe a desk and desk chair a bookshelf an easy chair a wash-hand basin a study lamp a mirror a
central heating radiator Bedrooms in self contained family flats will have a double sized bed the wash
hand basin is found in the bathroom desks and easy chairs will normally be located in the lounges Our
studio bedrooms have a single bed wardrobe desk and chair chest of drawers radiator and an easy
chair
A bedding pack will be provided for your arrival duvet pillow sheet duvet cover and pillowcase will be in-
cluded in the bedding pack Please bring your own towels
You are responsible for keeping your room or flat clean and tidy throughout your stay We provide vacuum
cleaners brushes and mops for each flat
Bikes
Bicycle storage is available in our bike garage on a lsquofirst comersquo basis bikes may NOT be brought into the building Bicycles are stored at your own risk and your hall insurance will not cover bikes unless you top up your insurance (see Endsleigh Insurance information p20) We do take bike garage security very seri-ously it is secured by keyed locks and covered by our CCTV All bike garage users must undertake to keep the garage secure
7
Bins refuse and recycling
We provide you with bins in kitchens and bedrooms for collecting your waste and recycling you are respon-
sible for emptying these bins to our large external bins in East Carpark Most waste and recycling at Lister
House is collected by Glasgow City Council GCC see httpswwwglasgowgovukrecycling for lots more info
The galvanised METAL bins are for non recyclable waste
The BLUE bins are for recycling paper amp card rinsed plastic bottles amp metal cans Please no plastic bags
The GREEN bin is for glass bottles and jars Please no glasses or pyrex plastic or cardboard
The smaller GREY bin is for food waste only We provide compostable caddy bags Please no plastic
The RED BHF bin is for good condition donations for BHF charity shops No duvets or pillows please
Please do not throw cigarette butts on the grounds there is a bin for cigarette butts and ash It is located at
the steps between east and west wings of the building
BLACK or YELLOW lsquobinrsquo -This is a salt bin and is not for waste It contains salt grit which is used in severe
winter weather to ensure safe walking on the pavements
Plastic Bagsmdashthese cannot currently be recycled by Glasgow City Council Please recycle these and plastic
film at larger supermarkets eg Tesco Maryhill or Morrisons Anniesland
WEEEmdashplease bring any broken electrical or electronic items to the office we will recycle these
Stamps rubber bands clean milk bottle lids crisp packets We operate recycling schemes for these please
bring them to the office
Light bulbsmdashwe can replace these for you but bring spent ones to the office
Car Parking
Car parking is currently available onsite for no extra cost but cars are left at your own risk Please register
your car with the office paper forms are available for this outside the office
Cleaning
Cleaning services are only provided in rsquocommonrsquo areas Tenants are responsible for keeping their room
flat clean Everyone in single study bedrooms are responsible for the cleaning of their shared kitchen
Please see P19 for tips and guidance
Comments Concerns amp Enquiries
These can be raised at the Lister House office or the Student Apartments office or with any of the Living
Support Assistants who are lsquoon callrsquo each night Office Staff can be contacted via email
listerglasgowacuk or by phone on 0141 330 6182 (Mon-Fri 8am-5pm)
We value any suggestions you may have to improve our accommodation
Complaints Procedure
We do our best to provide an excellent service but we recognise that things can sometimes go wrong
Please contact the office and we will try to reach a solution If this doesnrsquot work we have a formal complaints
procedure Information on how to make a complaint who to make a complaint to and how complaints are
handled by Accommodation Services can be found on our website
httpswwwglaacukmyglasgowaccommodationcomplaints
8
Communications
We use email to your student email address as our primary method of communication about access require-ments and contract related information etc You are expected to check your student email regularly
Communication regarding social events or competitions etc will be via social media
Follow us on Social Media
Facebook httpwwwfacebookcomuofgliving
Twitter httpwwwtwittercomuofgliving Instagram httpwwwinstagramcomuofgliving UofGLiving httpwwwuofglivingcouk
Damages
Residents are held responsible for any vandalism damage or loss they or their guests cause the Hall its
property and will be charged for the repairreplacement of the damaged items We do distinguish between
damage and lsquonormal wear amp tearrsquo which is not normally charged for Vandalism or deliberate damage to
property is considered to be very serious misconduct
Un-attributable damage will be monitored and any action or charges will be decided by LSA and
Accommodation Services
Departure
You are expected to leave your room and kitchen in a clean and tidy condition when you leave
We will charge for any cleaning and removal of rubbish or personal belongings required If you have items
you do not wish to take with you but which and in good reusable condition please donate these to a charity
If you need them right up until you leave please speak to us about them and we will do our best to pass
these on for you
This is an idea of what your
bedroom should look like
when you leave
How your kitchen should look
after you leave
How your bathroom
should look after
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
6
Animals
No pets or animals of any kind are permitted
Banned Items
The following items are not permitted
bull Any form of heating appliance electric gas or oil heater
bull Electric blanket hot water bottles are recommended instead
bull Candles incense burners any burner or flame producing device
bull Electric plug-in air fresheners and electric fairy lights Battery operated fairy lights are permitted
bull Non-compliant electrical adaptors See appendix 4 p29 for more details
bull White goods such as washing machines fridge freezers
bull Deep fat fryers BBQs or fireworks car battery chargers
bull Kettles toasters and rice cookers are not permitted in bedrooms only in kitchens
Banned items will be confiscated until the end of your stay
Any permitted electrical item brought into the Hall must be fitted with a correctly rated fuse a correctly
wired plug and a cable in good order
Irrespective of any of the restrictions made above the manager warden or a Living Support Assistant LSA can refuse introduction of any piece of electrical equipment which is deemed detrimental to the wel-fare of other residents of the flatresidence or of the flat itself This list of regulations is drawn up for your own and other residentsrsquo well-being and safety If you wish to bring any furniture please contact us in advance to discuss
Bedrooms
All single study bedrooms SSBs are furnished with a single bed a bedside cabinet a chest of drawers a
wardrobe a desk and desk chair a bookshelf an easy chair a wash-hand basin a study lamp a mirror a
central heating radiator Bedrooms in self contained family flats will have a double sized bed the wash
hand basin is found in the bathroom desks and easy chairs will normally be located in the lounges Our
studio bedrooms have a single bed wardrobe desk and chair chest of drawers radiator and an easy
chair
A bedding pack will be provided for your arrival duvet pillow sheet duvet cover and pillowcase will be in-
cluded in the bedding pack Please bring your own towels
You are responsible for keeping your room or flat clean and tidy throughout your stay We provide vacuum
cleaners brushes and mops for each flat
Bikes
Bicycle storage is available in our bike garage on a lsquofirst comersquo basis bikes may NOT be brought into the building Bicycles are stored at your own risk and your hall insurance will not cover bikes unless you top up your insurance (see Endsleigh Insurance information p20) We do take bike garage security very seri-ously it is secured by keyed locks and covered by our CCTV All bike garage users must undertake to keep the garage secure
7
Bins refuse and recycling
We provide you with bins in kitchens and bedrooms for collecting your waste and recycling you are respon-
sible for emptying these bins to our large external bins in East Carpark Most waste and recycling at Lister
House is collected by Glasgow City Council GCC see httpswwwglasgowgovukrecycling for lots more info
The galvanised METAL bins are for non recyclable waste
The BLUE bins are for recycling paper amp card rinsed plastic bottles amp metal cans Please no plastic bags
The GREEN bin is for glass bottles and jars Please no glasses or pyrex plastic or cardboard
The smaller GREY bin is for food waste only We provide compostable caddy bags Please no plastic
The RED BHF bin is for good condition donations for BHF charity shops No duvets or pillows please
Please do not throw cigarette butts on the grounds there is a bin for cigarette butts and ash It is located at
the steps between east and west wings of the building
BLACK or YELLOW lsquobinrsquo -This is a salt bin and is not for waste It contains salt grit which is used in severe
winter weather to ensure safe walking on the pavements
Plastic Bagsmdashthese cannot currently be recycled by Glasgow City Council Please recycle these and plastic
film at larger supermarkets eg Tesco Maryhill or Morrisons Anniesland
WEEEmdashplease bring any broken electrical or electronic items to the office we will recycle these
Stamps rubber bands clean milk bottle lids crisp packets We operate recycling schemes for these please
bring them to the office
Light bulbsmdashwe can replace these for you but bring spent ones to the office
Car Parking
Car parking is currently available onsite for no extra cost but cars are left at your own risk Please register
your car with the office paper forms are available for this outside the office
Cleaning
Cleaning services are only provided in rsquocommonrsquo areas Tenants are responsible for keeping their room
flat clean Everyone in single study bedrooms are responsible for the cleaning of their shared kitchen
Please see P19 for tips and guidance
Comments Concerns amp Enquiries
These can be raised at the Lister House office or the Student Apartments office or with any of the Living
Support Assistants who are lsquoon callrsquo each night Office Staff can be contacted via email
listerglasgowacuk or by phone on 0141 330 6182 (Mon-Fri 8am-5pm)
We value any suggestions you may have to improve our accommodation
Complaints Procedure
We do our best to provide an excellent service but we recognise that things can sometimes go wrong
Please contact the office and we will try to reach a solution If this doesnrsquot work we have a formal complaints
procedure Information on how to make a complaint who to make a complaint to and how complaints are
handled by Accommodation Services can be found on our website
httpswwwglaacukmyglasgowaccommodationcomplaints
8
Communications
We use email to your student email address as our primary method of communication about access require-ments and contract related information etc You are expected to check your student email regularly
Communication regarding social events or competitions etc will be via social media
Follow us on Social Media
Facebook httpwwwfacebookcomuofgliving
Twitter httpwwwtwittercomuofgliving Instagram httpwwwinstagramcomuofgliving UofGLiving httpwwwuofglivingcouk
Damages
Residents are held responsible for any vandalism damage or loss they or their guests cause the Hall its
property and will be charged for the repairreplacement of the damaged items We do distinguish between
damage and lsquonormal wear amp tearrsquo which is not normally charged for Vandalism or deliberate damage to
property is considered to be very serious misconduct
Un-attributable damage will be monitored and any action or charges will be decided by LSA and
Accommodation Services
Departure
You are expected to leave your room and kitchen in a clean and tidy condition when you leave
We will charge for any cleaning and removal of rubbish or personal belongings required If you have items
you do not wish to take with you but which and in good reusable condition please donate these to a charity
If you need them right up until you leave please speak to us about them and we will do our best to pass
these on for you
This is an idea of what your
bedroom should look like
when you leave
How your kitchen should look
after you leave
How your bathroom
should look after
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
7
Bins refuse and recycling
We provide you with bins in kitchens and bedrooms for collecting your waste and recycling you are respon-
sible for emptying these bins to our large external bins in East Carpark Most waste and recycling at Lister
House is collected by Glasgow City Council GCC see httpswwwglasgowgovukrecycling for lots more info
The galvanised METAL bins are for non recyclable waste
The BLUE bins are for recycling paper amp card rinsed plastic bottles amp metal cans Please no plastic bags
The GREEN bin is for glass bottles and jars Please no glasses or pyrex plastic or cardboard
The smaller GREY bin is for food waste only We provide compostable caddy bags Please no plastic
The RED BHF bin is for good condition donations for BHF charity shops No duvets or pillows please
Please do not throw cigarette butts on the grounds there is a bin for cigarette butts and ash It is located at
the steps between east and west wings of the building
BLACK or YELLOW lsquobinrsquo -This is a salt bin and is not for waste It contains salt grit which is used in severe
winter weather to ensure safe walking on the pavements
Plastic Bagsmdashthese cannot currently be recycled by Glasgow City Council Please recycle these and plastic
film at larger supermarkets eg Tesco Maryhill or Morrisons Anniesland
WEEEmdashplease bring any broken electrical or electronic items to the office we will recycle these
Stamps rubber bands clean milk bottle lids crisp packets We operate recycling schemes for these please
bring them to the office
Light bulbsmdashwe can replace these for you but bring spent ones to the office
Car Parking
Car parking is currently available onsite for no extra cost but cars are left at your own risk Please register
your car with the office paper forms are available for this outside the office
Cleaning
Cleaning services are only provided in rsquocommonrsquo areas Tenants are responsible for keeping their room
flat clean Everyone in single study bedrooms are responsible for the cleaning of their shared kitchen
Please see P19 for tips and guidance
Comments Concerns amp Enquiries
These can be raised at the Lister House office or the Student Apartments office or with any of the Living
Support Assistants who are lsquoon callrsquo each night Office Staff can be contacted via email
listerglasgowacuk or by phone on 0141 330 6182 (Mon-Fri 8am-5pm)
We value any suggestions you may have to improve our accommodation
Complaints Procedure
We do our best to provide an excellent service but we recognise that things can sometimes go wrong
Please contact the office and we will try to reach a solution If this doesnrsquot work we have a formal complaints
procedure Information on how to make a complaint who to make a complaint to and how complaints are
handled by Accommodation Services can be found on our website
httpswwwglaacukmyglasgowaccommodationcomplaints
8
Communications
We use email to your student email address as our primary method of communication about access require-ments and contract related information etc You are expected to check your student email regularly
Communication regarding social events or competitions etc will be via social media
Follow us on Social Media
Facebook httpwwwfacebookcomuofgliving
Twitter httpwwwtwittercomuofgliving Instagram httpwwwinstagramcomuofgliving UofGLiving httpwwwuofglivingcouk
Damages
Residents are held responsible for any vandalism damage or loss they or their guests cause the Hall its
property and will be charged for the repairreplacement of the damaged items We do distinguish between
damage and lsquonormal wear amp tearrsquo which is not normally charged for Vandalism or deliberate damage to
property is considered to be very serious misconduct
Un-attributable damage will be monitored and any action or charges will be decided by LSA and
Accommodation Services
Departure
You are expected to leave your room and kitchen in a clean and tidy condition when you leave
We will charge for any cleaning and removal of rubbish or personal belongings required If you have items
you do not wish to take with you but which and in good reusable condition please donate these to a charity
If you need them right up until you leave please speak to us about them and we will do our best to pass
these on for you
This is an idea of what your
bedroom should look like
when you leave
How your kitchen should look
after you leave
How your bathroom
should look after
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
8
Communications
We use email to your student email address as our primary method of communication about access require-ments and contract related information etc You are expected to check your student email regularly
Communication regarding social events or competitions etc will be via social media
Follow us on Social Media
Facebook httpwwwfacebookcomuofgliving
Twitter httpwwwtwittercomuofgliving Instagram httpwwwinstagramcomuofgliving UofGLiving httpwwwuofglivingcouk
Damages
Residents are held responsible for any vandalism damage or loss they or their guests cause the Hall its
property and will be charged for the repairreplacement of the damaged items We do distinguish between
damage and lsquonormal wear amp tearrsquo which is not normally charged for Vandalism or deliberate damage to
property is considered to be very serious misconduct
Un-attributable damage will be monitored and any action or charges will be decided by LSA and
Accommodation Services
Departure
You are expected to leave your room and kitchen in a clean and tidy condition when you leave
We will charge for any cleaning and removal of rubbish or personal belongings required If you have items
you do not wish to take with you but which and in good reusable condition please donate these to a charity
If you need them right up until you leave please speak to us about them and we will do our best to pass
these on for you
This is an idea of what your
bedroom should look like
when you leave
How your kitchen should look
after you leave
How your bathroom
should look after
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
9
Doors
Your flat door kitchen door and room door should always be able to open and close smoothly Most doors
are fitted with a door self-closer We are required by law to carry out regular checks on all fire doors you
will be notified by email when we require access to your door(s) If your door is lsquoslammingrsquo or not closing
properly please submit a maintenance request Please do not lsquojam openrsquo any door as fire doors are there
to help save your life in a fire
Electoral roll
To register to vote or check if you are eligible to vote please see govukregister-to-vote
Electrical Appliances and Other Equipment
In the interest of safety the following items are strictly forbidden in Halls of Residence
bull All forms of heating appliances including electric fires fan heaters convector heaters and any incan-
descent burners
bull Any heavy-duty electrical appliance or car battery chargers etc
bull Fridge-freezers and any other lsquowhitersquo domestic appliances
bull Electric blankets
bull Any gas appliance burner or flame producing device
bull kettles toasters rice cookers in good condition with the correct plug are permitted but ONLY in kitch-
ens Other lower power cooking appliances may be permitted please check with usI Irons should on-
ly be used in the laundry
Unfused adaptors are a common cause of the electricity tripping in a roomstudioflat But more
seriously they are a common cause of fires Please see Appendix 4 0n P 29 for more information
about adaptors
Equality and Accessibility The Universitys policy on equality and accessibility in relation to the provision of accommodation
httpswwwglaacukmyglasgowaccommodationequalityandaccessibilty
Emergency Assistance
Contact the office or duty LSA in the first instance Also see p4 for other emergency contact details
Living Support Assistants can be called on 0797 095 0113 Outside office hours or LSA duty times please
contact University of Glasgow 24hr security services at the Gatehouse 0141 330 4282
All adapters must be fused and have a BS (British Standard) or CE
(EEA Standard) mark We will provide at least 2 multi region adap-
tors for you on arrival We are required to remove any non compli-
ant adaptors If you are not sure if your adaptor is fit for use you can
ask the hall office for advice
The CE or BS
logo is usually
found the back
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
10
Emergency lights
Within some flats and in all corridors and staircases we have emergency lights installed These will come on automatically if there is a major power failure We are required by law to check these each month (see also Access Requirements)
FIRE ALARM
Lister House has a fire alarm system that covers the entire building If the fire alarm sounds the following steps should be taken
1 You must leave the building immediately and escort family or guests to the assembly point
2 Dial 999 Do not touch the fire alarm panel - a member of the Fire Service will deal with it
3 Wait outside the building until the Fire Service tell you it is safe to go back inside
4 If no UofG staff or LSAs are present please also notify the office about the activation
Prevent Unwanted Fire Alarm Activations There is detection throughout the building this can be sensitive and if care is not taken can cause lsquofalsersquo or un-wanted Fire Alarm activations These are very disruptive and expensive The main causes of lsquounwanted or false fire alarm activations are cooking aerosol use and hairdryers
When cooking
1 Ensure the kitchen door is closed while cooking
2 Use the extractor fan and open the kitchen window
3 Stay in the kitchen never leave cooking unattended
4 Clean the hob grill pan and oven after each use to avoid a build up of grease and food splash
5 If you accidentally burn food eg toast take care that the smoke has cleared out the window before opening the door The kitchen detection is designed for cooking but the corridors are not
When using hairdryersaerosolshair straighteners irons etc
1 Do not use these items under a heatsmoke detectors
2 Keep the area well ventilated ndash open room window when using aerosol until aerosol has dispensed
3 Keep room door closed
5 Do not iron directly under the heat detector to avoid any build up of heat setting off the alarm
Malicious use or vandalisation of fire fighting equipmentdetectors (including covering detectors) can be a criminal offence and reported to Police Scotland
Please remember that smoking candles plug in air fresheners heaters and incense are all banned within university accommodation
Fire alarm testing
A) Weekly - the fire alarm is tested twice and will sound for lt10 seconds There is no need to
evacuate the building for this test It is usually carried out on a Thursday morning each week
B) Official fire drills are carried out twice a session You must evacuate for these drills
C) Quarterlymdashour Fire Safety contractor will carry out Fire Alarm system servicing and checks These
involve checking all the detector heads in the building over the course of a year usually 1 floor of the
building at each quarterly visit The contractor will require access to your roomflat once per annum
for this check you will be notified in advance
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
11
First aid sharps box
Living Support Assistants and office staff are trained in first aid and are there to assist you in the case of an
emergency There is a first aid kit and a sharps bin in the office
Furniture
All furniture supplied is fire retardant If you bring any furniture into the residence it must be fire retardant
and has to be removed at the end of your stay If you want to use your own curtains in your room they must
also be fire retardant Please check with the office before bringing in your own furniturefurnishings
Groundslocal area
Please do not litter or leave rubbish bags outside the external bins as this is not only unsightly to look at but
it attracts vermin such as rats and foxes
If you smoke please use the cigarette bin it can sometimes fill up quickly though please let us know if this
is a problem It can take decades for a cigarette butt to degrade please donrsquot drop them in the carparks or
drains
Guest policymdashovernight guests
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our
residences This will kept under review and will be reintroduced as soon as it is safe to do so
Health and Safety
Monthly HampS meetings take place at in the main Student Apartments Office If you have any concerns
about any aspect of HampS at Lister House please inform the office in person or by email
Heating
Central heating is provided in the evenings and early mornings for most of the year times are controlled by
the University and by indoor and outdoor temperature sensors and as such will vary with the seasons
We do not provide 24hr heating and additional heaters are not permitted We have extra duvets and blan-
kets which can be provided in winter please askemail the office
How it worksndash the heating system at Lister House
bull Temperatures and times of operation are set by the University of Glasgow and will vary with the sea-
sons
bull Most radiators have TRV fitted which can be individually controlled within the pre set times (see be-
low for further information on TRVs)
bull Other radiators have a simple on off valve Please turn clockwise for off and anti-clockwise for on
In order to reduce the environmental impact of the residences and maintain the Universityrsquo og Glasgowrsquo s
green ethos Thermostatic Radiator Valves (TRVs) are fitted within the residences
Please do not force the valve beyond the natural stop area If the valve is damaged through
excessive force the recharge procedure will be instigated If you find your room warm then please turn
down the TRV and keep the energy already utilised within the buildingmdashIf you open the window the energy
is wasted It is better for the environment to keep heat within the building to maintain the correct
ambient temperature
If you think your radiator is not working correctly during the timed periodmdashplease ensure the TRV is on
check the radiator for cold spots
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
12
Illegal Drugs
Its illegal donrsquot do it httpswwwglaacukmyglasgowsenateofficepoliciesuniregsregulations2019-20feesandgeneral
studentsupportandconductmattersreg41
Insurance
Residents who are also fully matriculated students of the University of Glasgow contribute to the Endsleigh
insurance policy negotiated on behalf of the tenants by the Accommodation Office Please consult https
www2endsleighcoukpersonalhome-insurancecheck-your-student-cover for further details of this
scheme to make a claim or to personalise your insurance cover
Check what is covered check key exclusions and limitations check your policy excess check how to make
a claim extend and personalise your cover Please be aware that you may
need to arrange additional cover for items that may not be covered
Families should contact the provider to insure spouse and children In
addition not all possessions are covered and we advice everyone to read
through the insurance information online for further details on whatrsquos
covered See P22 for Endsleigh information
Internet
Internet access in Halls is currently provided by Optify for The University of Glasgow
instructions and contact information for Optify will be in your key envelope on arrival Further information
from Optify
httpswwwoptifyyourworldcomuog
Keys
If you lose your keys please report it to the office as soon as possible We can issue a new key during office
hours Outside office hours please contact the duty LSA who can give you access to your roomflat Lost
keys will be charged at pound25 per keyfob
Remember not to label your key with any identifying information such as address or name
Kitchen
A fridge freezer oven hob kettle and toaster are provided in the kitchen You are responsible for keeping
your kitchen clean and tidy and for removing waste and recycling to the main outside bins
Please do not put hot pots or pans on the floor windowsill or worktop and remember kitchen doors MUST
be kept shut while cooking
Did you know
Your hall insurance may not
cover theft if you left your win-
dow or door unlockedopen
Always lock up when you leave
your room even for a short
while to help deter theft
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
13
Laundry
Laundry facilities are provided by Circuit Laundry for the University of Glasgow The laundry is located near
the common room You will also find a ironing board and iron there for your use If there is a problem with a
washer or dryer please report it to Circuit Laundry directmdashphone the number listed in the laundry or report it
online httpswwwcircuitcouk The current prices are Washmdash pound240 Drymdash pound120
Machines are operated using a smartphone app See appendix on p18 for app instructions You can also
view all machines onsite by accessing the link below thereby ensuring a machine is available
before you leave your room
httpswwwcircuitcoukcircuit-view
Living Support Assistants
Living Support Assistants LSAs are residents like you living in University accommodation and they are
there to help you with problems such as issues with flatmates university or if you just want to talk to some-
one You can contact them for help if you have an urgent repair out of office hours They are on call each
night from 6pmmdash8am and all weekend Please see the notices on the main doors to find out who is on duty
Mail is delivered to Lister House by Royal Mail and delivery companies Letters and small items will be placed in your mail lsquopigeon holesrsquo at the foot of west stair or east stair Items too large or requiring a signa-ture may be kept safe in the office for you to collect from the duty LSA in the evening
Use this address format Room X or Flat X
Lister House
22 Winton Drive
Glasgow G12 0QA
Mail that is delivered for ex-residents is returned to sender due to the volume we receive we are unable to
forward it for you
Maintenance
Repair and refurbishment works are carried out throughout the year we will notify you in advance of any
such works that may affect you expect in the case of an emergency We will always try to minimise disrup-
tion to our residents but apologise for any inconvenience or disturbance caused by repair and maintenance
works
Noise Policy
We aim for minimal noise between the hours of 11pmmdash8am Please be mindful of your neighbours and
donrsquot cause excessive noise If you are being disturbed by noise during those hours please contact the duty
Living Support Assistant
No Smoking Policy As with all university buildings smoking inside the building is strictly prohibited Please smoke outside the
building and away from windows or doorways as the fumes can enter the building this way and cause an-
noyance to other residents Please dispose of cigarette butts in the cigarette bin
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
14
Offensive weapons Weapons of any kind are not allowed in Residences Please see section P of your contract
Offices
Lister House is managed with Student Apartmentsrsquo office and operates mainly from the Student Apartments
office on campus at 89 Gibson Street G12 8LD between 8amndash 5pm Monday to Friday you can email us
listerglasgowacuk or phone us on 0141 330 6182
The office in Lister House office is usually open 930amndash 12noon on Tuesdays and Thursdays We operate
different hours on public holidays and will notify you of them at the time
A duty Living Support Assistant LSA is normally available 6pm to 8am Monndash Fri and all day at Saturday and
Sunday
If you need urgent assistance at a time when no office staff or LSAs are available please contact University
Security at the Main Gate on University Avenue on 0141 330 4282
On your Arrival - Online Inventory When you arrive at your accommodation you will collect your keys from the office or the GatehouseYour key envelope will state your roomflat number and will contain some other useful information Shortly after you check in to your room you will receive an email to your student account with a link to access the online inventory You have then 48 hours to complete the inventory If you have not completed your inventory within this time then it will be accepted automatically on your behalf The inventory is a list of all the items that should be present in your room and in your shared common areas Please take the time to complete this as it is your opportunity to make a note of any damaged or missing items If you donrsquot complete your inventory in time and there are damages or items missing please inform us as soon as possible Whilst we try to ensure that everything is in good working order things do break down from time to time Should you come across any maintenance issues on your arrival please do not list them on your inventory as these can take a few weeks to be processed Instead you can log it online on the UofG Living website at httpwwwglaacukservicesaccommodationmaintenancereporting You are also more than welcome to come to the office to report any issues or ask any questions
Posters
Posters and wall decorations should only be put on the notice boards provided in your room Please do not
attach anything such as sticky hooks to walls or furniture as this can cause re-chargeable damage
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
15
Police registration
International students from some countries are required to register with the police within 7 days of arriving in
the UK For further information please see
httpswwwglaacukinternationalsupportafterpoliceregistration
httpwwwscotlandpoliceuk
Repairs
Repairs should be reported online via
httpswwwglaacukmyglasgowaccommodationmaintenancereportinglisterhouse
Non-urgent repairs may take up to 20 working days but urgent repairs are usually completed within 24
hours Urgent repairs normally include lock problems major leaks or broken windows Please notify the hall
office if a repair is not carried out quickly
Security
Please read the Be Safe Be Secure leaflet Lock your door every time you leave your roomflat Keep
your key safe at all times do not label it or keep it with your address Ensure the main door locks shut be-
hind you at all times Do not let unknown people into the building Please report or challenge people who
are acting suspiciously and let staff know if you have any concerns
Termly inspections We carry out inspections each term Staff will visit each single bedroom and flat to check for repairs that are needed and that residents are keeping their flat in a tidy condition Notification of these inspections are sent via email and social media weekly updates (see also Access Requirements)
Tradespeople and contractors
There may be occasions when joiners electricians plumbers etc may require access to your flat to carry
out repair or maintenance work or just to carry out legally required safety checks We notify you by email
about any planned maintenancerepair work but we are not always be able to advise you of exact times
You can ask to check ID and if in doubt you can send them back to the office or check with us that the per-
son should be there
Television Licence
You need to buy a TV Licence to
- watch or record live TV programmes on any channel
- download or watch any BBC programmes on iPlayer ndash live catch up or on demand
This applies to any provider you use and any device eg TV desktop computer laptop mobile phone etc
Further informationmdash httpswwwtvlicensingcoukcheck-if-you-need-one
Local police station
Maryhill Police Office 1380 Maryhill Road Glasgow G20 9TX
Non urgent crime call 101 In an Emergency call 999
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
16
Transport
There are many local transport links connecting Lister House with the rest of Glasgow and Scotland
Bus
Local buses are mostly run by Firstbus (wwwfirstbuscouk) and our local bus stop is
on Cleveden Road or Gt Western Road Hyndland Rd
Subway
The nearest subway stop is Hillhead on Byres Road which is a 20 minute walk from Lister
House and usually runs 630am mdash 1130pm with Sunday running on a reduced service
Please see wwwsptcouk for further information
Trains
Local trains serve both Glasgow and areas outside Glasgow such as
Loch Lomond The local train station is Hyndland approx 15mins walk
away and it can be reached by walking through the grounds of
Gartnavel Hospital
Please see wwwscotrailcouk for information on trains
Bicycle
You may find one of the easier ways to get around Glasgow is by
bicycle Bike for Good httpswwwbikeforgoodorguk
sell and repair bikes as well as providing cycle training for those
in need of a confidence boost Look out for them on
campus at one of their regular Dr Bike sessions for free
Servicing and small repairs throughout the academic year
TAXI
There will be times when you may need to use a taxi Glasgow Taxis 0141 429 7070 and several private
hire firms are all used around Lister House Only use taxis that are registered amp licensed with Glasgow City
Council
If you dont have enough cash for a taxi home you can still get home safely by taxi thanks to the Safe Taxi
Scheme (httpwwwuofglivingcoukgethome-safe-taxi-scheme_15778) (operated by SRC and Glasgow
Taxis)
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
17
Vacation
Students with contracts wishing to extend their stay over summer should in the first instance contact
Accommodation Services accomglasgowacuk Information about extending your stay over the summer
is usually emailed out to all in February
Vacuum Cleaners
Some vacuums will need a new vacuum bag once in a while and you can collect one from hall office
Please do not ever use the vacuum cleaner for liquids or in a wet area
Ventilation
In Glasgowrsquos climate we can get problems with condensation if you do not ventilate your room flat enough
Condensation can lead to mould growth In order to reduce any condensation problems the following should
be adhered to
bull Open your bedroom window on a regular basis most can be safely left on lsquotiltrsquo
bull Always open kitchen windows while cooking
bull Self contained flats shut your bathroom door when showering to allow the internal extraction to work
efficiently
bull Do not dry laundry in your room there is plenty space in our laundry annex for any items you do not
wish to tumble dry
Report any condensation or mould problems to listerglasgowacuk
Water good water hygiene practice
The water systems in Lister House have monitoring schedules in place (also see Access Requirements) to
ensure good water hygiene You can assist us in protecting your health and safety by-
bull Ensuring that all outlets are used regularly [preferably once per week] or run for a couple of minutes
per week to keep the water fresh
bull Reporting any water system defects such as hot water temperature failure or dirty drinking water to
the office as soon as possible
bull If you return to your accommodation after a period of time away [ie more than a week] it is good prac-
tice to run the taps in your room for 2 or 3 minutes to ensure you receive a fresh supply of water
Windows
Most windows in Lister House are tilt amp turn double glazed windows which can be opened in 2 positions tilt
or fully open Please familiarise yourself with the window mechanism Most importantly the window must be
CLOSED position before turning the handle to change the open position Please check that you can easily
open and close your window if you have any difficulties please inform the office or a living support assistant
Some windows may require a key to unlock them please request one from the office or ask the LSA to un-
lock the window
Window restrictors (some flats) These are fitted for Health amp Safety purposes to prevent any accidental
falls from height and will still allow the windows to be used for ventilation
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
18
Living as a group
Sharing University residences accommodate an international community of students and living here requires a degree of tolerance an ability to listen to another personrsquos point of view as well as an awareness of the effects of your behaviour on other people Similarly sharing a flat or residence places a responsibility on each individual to come to terms with the lifestyle of other students In the event that you and your flatmates or neighbours are experiencing problems you should initially contact the Living Support team who will discuss your difficulties and work towards an ac-ceptable solution
Noise If levels of noise and music are not controlled life can become intolerable for everyone It is important that you think about your fellow residents who may have a completely different lifestyle to you because of their lecture placement or laboratory timetable Playing very loud music at any time of the day or night is unacceptable at any time It is essential that you behave considerately towards your fellow residents and en-sure that your behaviour is not disturbing either their work or sleepmdashparticularly late at night or in the early hours of the morning Please also remember no parties are allowed If you are having your study or sleep time disturbed by noise please contact an LSA
Good Neighbour Policy The University and its accommodation support the principles of being a good neighbour and expect visitors and guests to the accommodation to be bound to this principle by behaving responsibly at all times Our accommodation operates within a wider community framework including homeowners local businesses and with service providers such as police fire and ambulance service and the city council Students will use these services and facilities and be living as part of this community and should do so with respect
when returning home late at night or in the early hours of the morning be aware that noise travels and may disturb others
Being aware of others sensibilities and beliefs and recognise that some jokes or behaviour may be provocative or offensive to others Any person engaging in anti-social behaviour can expect Accommodation Services amp University of Glasgow-to take appropriate action Depending on the circumstances disciplinary procedures may be invoked Where behaviour extends beyond nuisance into criminality it will not be tolerated and will be reported to the police Please note that drinking alcohol in public places is not permitted in Glasgow
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
19
HINTS ON KEEPING YOUR FLAT CLEAN
You may find the information below useful
HobCookers
Please wipe these after use to avoid a build-up of grease and dried-in foods
Kitchenwall tiles
Wipe with soapy water and a cloth or with a spray on cleaner and wipe down This helps to remove a
build-up of grease and food
Microwave
Clean outside and inside regularly including the plate which can be removed and washed separately
Donrsquot allow food splatters to build up inside the unit ndash cover all food being cooked
OvenGrill Pan
Cook food using a trayoven proof dish and use aluminium foil to capture oils and grease Regularly clean
bottom of oven and grill pan to avoid built up of greasefood items
FridgeFreezer
Throw out any food that is out-of-date to avoid unpleasant smells
Clean shelves and unit doors with a damp cloth
Avoid ice building up in the freezer ndash if there is a problem with the door not closing it is often caused by a
build-up of ice due to the freezer being overfilled and the door not closing properly
Worktops sinks and surrounds
Wipe up any spills and crumbs after you
Kitchen floors
Use the mop to clean the vinyl flooring in the kitchen and mop up any spills Use the vacuum to collect food
crumbs and to clean the carpet If you spill anything mopclean it up immediately to avoid stains and
slippages
Bins
Empty regularly and use a refuse sack inside the bin ndash keep the lid clean
In your bedroom
Vacuum your bedroom floor and wipe down your desk (with a damp cloth or antibacterial spray) and
shelving to avoid dust and germs
In your bathroom (flats and studios)
Use the mop to mop your bathroomshower floor Please clean your toilet bowl with toilet cleaner to avoid
a build-up of grime (use the toilet brush provided to clean the bowl and rim) Wash your shower curtain
frequently on a high temperature wash in the washing machine to keep it clean
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
20
APPENDIX 4
USING SAFE ADAPTORS
To ensure your safety and the safety of your flatmates please remember that any electrical adaptor you use
must follow certain electrical standards to prevent accidents
As a minimum any electrical adaptor you use must have the following
bull A fuse an un-fused adaptor is a potential fire hazard
bull A clear label with the BS or CE logo this ensures that the adaptor has been tested and is safe for use
within the European Union
bull Sleeved pins this will prevent accidental electrocution
Example of a safe adaptor Clear BS or
CE label will
normally be
here
Sleeved
Fuse
Example of an unsafe adaptor
No visible fuse not
marked ldquoFUSEDrdquo
or ldquoBSrdquo
Potential to
overload the
socket Use bar
adaptor instead
Overloaded Sockets- please ensure that you DO NOT plug too many appliances into an adaptor as you could overload the socket which can lead to overheating It is better to use a bar adaptor on a lead rather than a block adaptor Only one adaptor should be used per socket donrsquot plug adaptors into adaptors Donrsquot allow the total current used by the appliances plugged into the adapter to add up to more than 13 amps of current altogether - or 3000 watts of power So for example you could have two 2 amp appliances and one 5 amp in an adaptor That means you should never run more than one appliance that uses a lot of current such as a television from one socket
Bar adaptor
Any adaptor that does not adhere to the safety standards required may be
removed and can be collected from the office at the end of your contract
If you are unsure if your adaptor is safe to use please bring it to the office for checking
Shops in the local area (such as PC World Staples etc) will sell adaptors that are
considered safe but please remember to ensure they are lsquofusedrsquo
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
21
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
22
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
23
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
24
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
25
HELP US BE MORE ENVIRONMENTALLY FRIENDLY
bull RECYCLE PLASTIC BOTTLES TINS PAPER CARD AND GLASS
bull PRINTER CARTRIDGESTONER MOBILE PHONES STAMPS CRISP PACKETS
RUBBER BANDS AND BATTERIES CAN BE HANDED IN TO THE OFFICE FOR RE-
CYCLING OR PASSING TO CHARITY
SWITCH OFF LIGHTS WHEN NOT IN USE DONrsquoT LEAVE ROOM LIGHTS ON WHEN
YOU GO OUT
WASH CLOTHING AT LOWER TEMPERATURES
DONrsquoT COVER YOUR RADIATOR WITH CLOTHING OR TOWELS
SWITCH APPLIANCES OFF ndash DONrsquoT LEAVE ON STANDBY
DONrsquoT WASTE WATER ndashDONrsquoT LEACE THE TAP RUNNING WHEN CLEANING
TEETH OR DOING DISHES
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
26
Guide to the local area
Lister House is well situated in the West End of Glasgow It is 20 ndash 25 minute walk away from Glasgow Uni-
versity and around 50 minutes away from the city centre Local shops bars and restaurants are within 10ndash
15 minutes walk of the residence and there are bus links across Glasgow from the bus stop on Great West-
ern Road or Cleveden Road
Areas of interest
1 = Lister House 22 Winton Drive Glasgow G12 OQA
2 = University of Glasgow University Avenue G12 8QQ
3 = Hillhead Underground
4 = Botanic Gardens
5 = Byres Road supermarkets coffee shops pubs restaurants and shopping
6 = Nearest Bus Stop
1
2
3
4
5
6
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
27
For any queries or concerns contact office staff
Telephone 0141 357 0556 or 0141 330 6182
Email listerglasgowacuk
We hope you have a
great time living in
Lister House
Contact Details
For further information please
contact us
Lister House
co Student Apartments
89 Gibson Street
Glasgow
G12 8LD
Tel 0141 330 6182
listerglasgowacuk
