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7/30/2019 Listening Skills PPT2
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Why listening is important
To avoid communication errors
Key to Success
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Hearing vs. Listening
Was I payingattention?
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Difference between Hearing and Listening
Listening and hearing arenotthe same Hearing: Hearing is With
the Senses. Ears pick up
sound waves which arethen transported to your
brain. Listening: Listening Is
With the Mind.
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The Process of Listening
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Effective Listening
In effective listening, meaning and evaluation
of a message must take place before a
listener can respond to a speaker.
Our thought speed is much faster thanspeech speed.
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Basic types of listening
Selective
Active
Ignoring Empathetic
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Selective Listening
1.Selective Portions
2.Topic may not be according to liking.
Active Listening1.Understanding all things
2.Proper Interaction3.Proper Feedback
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Ignoring Listening
1.Not listening at all2.Pretty insulting to other
Empathetic Listening1.Most effective level
2.Arguing3.Listening with mind and heart
4.Empathy is not sympathy
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Types of Listening
There are 5 main types of listening.
Content/ Informative Listening
Empathetic/ Relationship Listening
Appreciative Listening
Critical Listening Discriminative Listening
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1. Informative Listening
Primary concern is to understand the
message.
Daily life Examples:
Lectures or instructions from teacher
In the workplace, you listen to understand
new practices or procedures.
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Ways to improve Informative
Listening Vocabulary
Concentration
Memory
1- To recall
experience
2- To predictfuture
3- To understand
meanings of message
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2. Relationship Listening
It improves the relationship between
people.
Emphasis is on understanding the other
person.
3 behaviors are key to effective
relationship listening .
1.Attending
2.Supporting
3.Empathizing
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3. Appreciative Listening
Appreciative listening includes Listening to
Music
Speakers Your choices in theater, television, radio,
or film.
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Quality of appreciative listening
Presentation
Perception
Previous experience
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4. Critical Listening
Common part of our society
It is essential in democracy
Politicians
Media
Advocates of policies and procedures
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5. Discriminative Listening
Sensitive Persons
Changes in the speakers rate, volume,
force, pitch, and emphasis, the discriminative
listener can detect even nuances ofdifference in meaning
It requires following skills
1.Hearing ability
2.Awareness of sound structure
3.Integration of nonverbal cues
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Barriers to Listening
ExternalDistractions
1. Bias or prejudice
2. Language differencesor accents
3. Noise
Internal Distractions
1. Worry
2. Fear or anger
3. Lack of attention span
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Six steps of Effective
listening
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How to Listen Well
Face the speaker
Maintain eye contact
Minimize external
distractions
Respond appropriately
Focus solely on what
the speaker is saying
Minimize internaldistractions
Keep an open mind
Engage yourself
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THE TEN COMMANDMENTS
KEITH DAVIS Stop Talking.
Put The Talker At Ease.
Show Him That You Want To Listen.
Remove Distractions. Empathize With Him.
Be Patient.
Hold Your Temper.
Go Easy On Arguments And Criticism.
Ask Questions.
Stop Talking!
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THANK YOU
FOR YOURLISTENING!