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Listening SkillsListening Skills
Advanced SpeechAdvanced Speech
Listening vs. HearingListening vs. HearingWhat is the What is the difference?difference?
Passive vs. Active?Passive vs. Active?
Rate of speaking Rate of speaking vs. brain vs. brain comprehension?comprehension?
Four Ways to ListenFour Ways to ListenAppreciativeAppreciative
DiscriminativeDiscriminative
EmpathicEmpathic
CriticalCritical
Give examples of Give examples of each.each.
Faulty Listening Behaviors and Faulty Listening Behaviors and Reasons for Poor Listening HabitsReasons for Poor Listening Habits
Pseudo listeningPseudo listening
Stage hoggingStage hogging
Selective listeningSelective listening
Filling in the gapsFilling in the gaps
Assimilation to prior messagesAssimilation to prior messages
Focusing of delivery/physical appearanceFocusing of delivery/physical appearance
Perception, stereotyping, status, Perception, stereotyping, status, experienceexperience
Faulty Listening Behaviors and Faulty Listening Behaviors and Reasons for Poor Listening HabitsReasons for Poor Listening Habits
Insulated listeningInsulated listening
Defensive listeningDefensive listening
AmbushingAmbushing
Insensitive listeningInsensitive listening
CriticizingCriticizing
Distractions-three types of noiseDistractions-three types of noise
Cultural differencesCultural differences
Faulty Listening Behaviors and Faulty Listening Behaviors and Reasons for Poor Listening HabitsReasons for Poor Listening Habits
EffortEffortMessage overloadMessage overloadRapid thoughtRapid thoughtTalking has more apparent Talking has more apparent advantages (interrupters)advantages (interrupters)Lack of trainingLack of trainingJumping to conclusionsJumping to conclusionsEthnocentrismEthnocentrism
Become a Better ListenerBecome a Better Listener
Take listening seriouslyTake listening seriously
Resist distractionsResist distractions
Don’t be diverted by Don’t be diverted by appearance/deliveryappearance/delivery
Make an effortMake an effort
Suspend judgmentsSuspend judgments
Focus your listening-into, body, Focus your listening-into, body, conclusionconclusion
Become a Better ListenerBecome a Better Listener
Ask questionsAsk questions
Invite comments from othersInvite comments from others
Identify areas of commonalitiesIdentify areas of commonalities
Vary and provide clear verbal Vary and provide clear verbal responsesresponses
Use nonevaluative responsesUse nonevaluative responses
Provide affirming statementsProvide affirming statements
Become a better listenerBecome a better listenerProvide affirming statementsProvide affirming statementsDemonstrate bodily responsivenessDemonstrate bodily responsivenessLean forwardLean forwardRelaxed, but alert postureRelaxed, but alert posture
Become a Better ListenerBecome a Better ListenerEstablish an open body positionEstablish an open body positionResponsive facial expressions and Responsive facial expressions and bodily movementbodily movementDirect eye contactDirect eye contactSit or stand close to the speakerSit or stand close to the speakerProvide supportive utterancesProvide supportive utterances
Rhetorical Devices/PropagandaRhetorical Devices/Propaganda
TestimonialsTestimonials
False comparisonsFalse comparisons
Jumping on the bandwagonJumping on the bandwagon
Stacking the deckStacking the deck
Name callingName calling
Guess the device.Guess the device.