Listening

“Nobody ever listened himself out of a job”

President Calvin Coolidge

Terms to Know

Passive Active Appreciative Discriminative filter

The Rate Gap

We speak • 120-180 words per minute

We Hear• 50 and Tune in and think about them.• next 60, tune out and mind wander.• Next 70 tune back in and think about

them.

4 WAYS TO LISTEN

Appreciative Discriminating Empathetic Critical

Roadblocks to Listening

Tuning out dull topics Faking attention Yielding to distractions Criticizing delivery or physical

appearance Jumping to conclusions Overreacting to emotional words Interrupting

Filters

Education Attitude Age Biases Experiences Emotions Religion Family Physical Condition Morals

Listening Strategies

Understand that Speeches or conversations have a…Beginning, middle and an end

Spare time listeningExplore, Analyze, Review, Search for hidden meaning