Listening: an essential skill for software testers

@stephenmounsey www.sketchandscrum.com

“In psychology, pattern recognition describes a cognitive process that matches information from a stimulus with information retrieved from memory” Eysenck & Keane

How do we ListenFilters

Pattern recognition

Differencing

Graph

How do we ListenCritical vs Empathetic Passive vs Active Reductive vs Expansive

Action People

Time

Content

“Everything we do depends for its quality on the thinking we do first and our thinking depends on the quality of our attention to each other”

Nancy Kline

ConclusionHow we listen Listening Modes Auditory Capacity Thinking Environments

Mihaly Csiksentmihalyi - Flow Mark Goulston – Just Listen Julian Treasure – Sound Business Michael Nichols – The Lost art of listening Richard Robinson - Why The Toast Always Lands Butter Side Down Simon Knight – Pattern recognition Blog Post John Stephenson – The Psychology of Software Testing Nancy Kline – The thinking environment Stephen Covey – Seven habits Jim Carey – Motivational Speech Baker and Watson - Listen Up International listening association

Look and Listen

Interrupt

Summarise

Test

Evaluate

Neutralize

Listening: an essential skill for software testers

@stephenmounsey www.sketchandscrum.com