Lisa Richardson

Texas Workforce Commission

TASSCC Advisory BoardMay 22, 2015

Texas Workforce Commission (TWC) is the state agency charged with

overseeing and providing workforce development services to employers

and job seekers of Texas.

Topics

TWC Vision and Mission

Organization

Major IT Systems

Outsourced Services

Major Projects – Current & Future

TWC Vision and Mission

Vision of Success TWC and its Workforce Solutions partners will maximize the power

of innovation and partnerships to boost superior business

outcomes and realize a competitive advantage for all Texans in

the global economy.

Mission Statement To promote and support a workforce system that creates value

and offers employers, individuals, and communities the

opportunity to achieve and sustain economic prosperity.

TWC OrganizationTEXAS WORKFORCE COMMISSION

April 2015

Our mission is to promote and support an effective workforce system that offers employers,

individuals and communities the opportunity to achieve and sustain economic prosperity.

Accessible Organizational Chart

UI Support Services

Clayton Cole

Director

External Relations

Tom McCarty

Workforce &

Board Support

John Fuller

Director

Workforce Development

Reagan Miller

Applications Development

& Maintenance

Michael Kell

IT Infrastructure Services

Robert Von Quintus

Project Management Office

Leslie Howes

Human Resources

Management & Staff

Development

Susanna Holt Cutrone

Business Operations

Ed Serna

Finance

Randy Townsend Chief Financial Officer

Communications

Lisa Givens

Governmental Relations

Michael Britt

(Interim)

Labor Market & Career

Information

Doyle Fuchs

Executive Director

Larry E. Temple Internal Audit

Ashley Sagebiel

Investigations & Fraud

Boone Fields

Employment

Investigations/ADR

Michelle Goodwine

Housing

Investigations/ADR

Vickie Covington

Director

Civil Rights

Lowell Keig

Customer Service &

UI Operations

Steve Riley

Director

Unemployment Insurance & Regulation

LaSha Lenzy

Director

Regulatory Integrity Division

Paul Carmona

Director

Information Technology

Lisa Richardson

Commissioners

Andres Alcantar, Chairman

Ronald Congleton, Commissioner Representing Labor

Hope Andrade, Commissioner Representing Employers

Programs

Laurie Biscoe

Call Center

Operations

Carlos Olivares Contracts/Operations

Courtney Arbour Conference Planning &

Media Services

Julia Mercado

M

Appeals

Dan Ahlfield

General Counsel

Paul N. Jones

Operational Insight

Adam Leonard

Tax

Leigh Pursell

Director of Business

Transformation

Alfredo Mycue

Commission Appeals

Sherri Miller

Special Hearings

Douglas Carnes

Adult Education &

Literacy

Anson Green

Texas Veterans Leadership Program

Bob Gear

Employer Initiatives

Aaron Demerson

Deputy Executive

Director

Ed Serna

Subrecipient Monitoring,

Statistical Sampling

Charles Ross, Jr.

State EO Officer

Charles Ross, Jr.

IT Organization

Lisa Richardson

Director

Robert Von Quintus

IT Infrastructure Services (ITIS)

Leslie Howes

Project Management Office (PMO)

Michael W. Kell

Applications Development

& Maintenance (AD&M)

Vacant

Deputy Director

Linda Martin

Executive Assistant

John Fowler

UI Systems

Debbie Montgomery

Business Systems Integration

Susan Chamberlain

Portfolio & Project

Management

Patricia Gutierrez

PeopleSoft

David Lara

Quality Assurance /

Web Publishing

Suzanne Hays

Staffing & Training

Woody Gill

Workforce Systems

Paula Cooke

Database Administration

Pat Akers

Data Communication

Jeff Armstrong

Desktop Management

Andy York, Interim

Information Security

Joel Arevalo

Data Center Operations

Joy Morales

Contract/Security Admin

INFORMATION TECHNOLOGY DIVISION

TEXAS WORKFORCE COMMISSIONAPRIL 2015 (196.5 FTEs)

CC 5300 DIRECTOR’S OFFICE = 5 FTEs

CC 5310 AD&M = 99.5 FTEs

CC 5315 PMO = 15 FTEs

CC 5320 ITIS = 77 FTEs

Seth Hart

EIR Accessibility

Coordinator

Major IT Systems

Administrative and Support Systems

Human Resources Management System (HRMS) – PeopleSoft

Provides leave accounting and time tracking, training administration,

fixed asset inventory management and purchase requests.

Financial Management System - PeopleSoft

Provides agency General Ledger and Accounts Payable. Currently

upgrading and will include e-Procurement module.

Cash Draw and Monthly Expenditure Reporting

Supports Local Workforce Development Boards (LWDB) with cash draw

requests and monthly expenditure reports to TWC Financial system.

Contract Administration Tracking System (CATS)

Provides contracts management and tracking.

Major IT Systems (cont.)

Unemployment Insurance Systems

UI Tax System

Performs quarterly tax calculation of quarterly taxes and due under the

unemployment insurance program.

UI Benefits System

Provides automated claim application and claims processing. Claimants’

identities are verified through SSA and other sources like Driver’s License.

Depending on Texas’ economic climate, annual benefits payments

processed through TWC’s UI Benefits System, range from $1-$7 billion per

year.

Appeals and Commission Appeals

Provides automated capability for Appeals Tribunal (AT) and Commission

Appeals (CA) staff to process appeals to Unemployment Insurance (UI),

Child Care Services (CCS), and other program determinations and

decisions.

Major IT Systems (cont.)

Workforce Systems

WorkInTexas.com (WIT)

Free online job matching system.

The Workforce Information System of Texas (TWIST)

Case management system supporting Workforce Development Boards.

Electronic Document Management

FileNet Image repository and Records Manager

Captiva Data Capture

Outsourced Services

Data Center Services (DCS)

Desktop Support

Managed Print Services

Hosted Office 365

Includes email, instant messaging, one drive, and SharePoint

Hosted Interactive Voice Response (IVR)

Single front-end before transferring to ACD or legacy IVR in unemployment benefits call centers

Future target for all UI IVR functions

Major Projects

Improve Discovery of Fraud

Data analytics to identify potential fraud.

Tax Modernization

Convert VSAM to DB2 database and transform CICS “green”

screens to web pages.

Electronic Correspondence - Benefits & Tax

Allow UI claimants and employers to receive electronic-only (no

printed/ mailed) correspondence to view their records online.

PeopleSoft Financial Upgrade

Risk mitigation project to move TWC from PeopleSoft v8.8 to a

more current, vendor-supported version.

Major Projects (cont.)

Treasury Offset Program

Allows for outstanding debt collection from IRS for both UI overpayments

and/or outstanding employer tax contributions.

Office of Investigations Case Management

Provide case management for fraud investigations. Converting from

paper to electronic process.

UI Debit Card Re-Procurement

Contract with existing vendor Chase is expiring.

IT Service Management

Process improvement project to tailor ITIL’s ITSM processes in IT.

Start with processes then evaluate tool.

Future Projects

Migrate Adjudication & Appeals Teams to Electronic Case

Files

Implement electronic case management system to improve assignment, reassignment and tracking of cases.

Appeals Application Improvements

Migrate Appeals application to newer technology.

Develop a web-based application for customers to submit and review UI appeals electronically.

Short Time/Shared Work Compensation

Develop customer portal to submit and review new and ongoing short-

time compensation plans and claims. Gather data for helping identify

opportunities for layoff avoidance.

Future Projects (cont.)

Tax Filing Upgrade

Upgrade electronic UI Tax filing methods to allow for additional volume

and to facilitate employers moving from paper to electronic filing.

Workforce Strategic Plan Initiatives

Improve WorkInTexas job matching program.

Improve TWIST case management system and reduce risk of running on

older platform.

Legislative Mandates

DARS/Vocational Rehabilitation Transfer

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