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Linking Physician Health and Physician Leadership
Faculty: Gigi OslerNothing to declare
The physician health landscape in Canada
Prevalence of + psychological factors
Prevalence of - psychological factors
Polling question: The impact of stigma
Leadership is critical for better physician health
Strategy #2:
“Harness the Power of Leadership”
Canada’s physician workforce
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15
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2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Female Physicians in Canada 2000-2018
All Physicians GP/FP All Specialists
Top factors affecting women’s health & wellness
Other factors to watch
Key take-aways• High levels of burnout, despite high levels of resiliency
• Suggests issues is broader than individual factors and extends to other, systemic factors
• Occupational factors were stronger predictors of physician health
• Relatively few differences across demographics• Suggests health and wellness issues relevant to physicians across the profession
• Stigma is a barrier to seeking help • Suggests stigma needs to be addressed and eliminated to normalize help-seeking
Faculty: Rollie NicholRelationships with financial sponsors:
Grants/Research Support: NilSpeakers Bureau/Honoraria: NilConsulting Fees: NilPatents: NilOther: Employee of Alberta Health Services
Disclosure of Financial SupportThis program has received financial support from CCPH in the form of subsidized travel and accommodation
Potential for conflict(s) of interest:Currently, President Canadian Society of Physician Leaders
Part 2 – Leader’s Intent1. Good will and good intent2. Sensitivity to impact3. Boundaries between individual wellness and the
collective4. What’s a leader to do?5. How can we simplify it?
A leader’s intent plus development of a collective will supported by accountability – that creates our new reality – our future
Tale of 3 Physician Leaders1. Context2. Intent of new Department Head3. Legacy of the previous Department Head4. Where is the Hospital Lead?5. What went wrong?6. Where are we now?
Faculty: Mamta GautamRelationships with financial sponsors:
Grants/Research Support: NilSpeakers Bureau/Honoraria: NilConsulting Fees: NilPatents: NilOther: CEO, PEAK MD Inc
Disclosure of Financial SupportThis program has received financial support from CCPH in the form of subsidized travel and accommodation
Potential for conflict(s) of interest:Board member, Canadian Society of Physician Leaders
Part 3 – Impact of Leadership on Health1. The Link:
• Are Physician Health and Physician Leadership linked? • If so, how?
2. Physician Engagement: • How can we better engage our physician colleagues?
3. Compassionate Leadership: • How can we be more compassionate as leaders?
Preventing Burnout
We need to stop blaming doctors and see this as a shared responsibility of:
•Individual physicians•Culture of medicine•Healthcare systems
Quit Multiplying By Zero (Gautam, CJPL 5(3), 2019))
Engagement is the Opposite of Burnout
1. Executive Leadership and Physician Well-being, Shanafelt and Noseworthy, Mayo Clin Proc, January 2017:92(1): 129-146
2. Utrecht Work Engagement Scale (UWES) (Schaufeli and Bakker, 2003)
Successful leaders have mastered physician engagement.1. Leading leaders2. Being right is not enough
Factors Influencing Physician Engagement• degree of physicians' trust in leadership• involvement in clinical and administrative policy decision-making• reactions to various changes in the healthcare industry — such
as technology• authority over their own schedules • the amount of support available to them• their personal health and well-being
What might we do as leaders that could improve physician engagement?
The 3 A’s of Successful Leadership1. Availability2. Affability3. Ability
3 Factors that lead to motivation1. Autonomy - the desire to direct our own lives2. Mastery - the urge to get better and better at something that
matters3. Purpose - the yearning to do what we do in the service of
something larger than ourselves.
Drive, Daniel H. Pink, 2009
Herzberg’s Two-Factor TheoryTwo types of factors in the workplace:
1. Motivators: cause job satisfaction (achievement, recognition, responsibility, advancement, nature of the work)2. Demotivators or Hygiene Factors: a separate set of factors that can cause dissatisfaction (salary, administration, supervision, company policy, status, working conditions)
We need to address both.
Boston Consulting Group‘Simply showing the data helps lead to the solution’
Show people the problem; there is no need to tell them the solution. They will come up with the solution on their own and be more engaged.
Buy-In vs Ownership
Spurgeon’s Medical Engagement Model
Medical Engagement Model Developing a medical engagement scale (MES) , Spurgeon P et al,The International Journal of Clinical Leadership 2008;16:213–23
Leadership missteps directly affect physician engagement and wellbeing• Administration may not listen to their opinions or suggestions, or
ask for physicians' input after they have already made a decision• A lack of understanding among leaders about what physicians
want or the stress they might feel, which leads leaders to make decisions that impact physicians without understanding the context of a situation.
Acknowledge and Assess BurnoutOpen candid conversations to acknowledgeMeasure physician well-being as a routine performance metricIdentify leaders to foster wellness and engagement, address issues of concernCultivate sense of community at workPromote flexibility and work-life integrationProvide resources to promote resilience
Compassionate LeadershipCollective compassionate leadership enables health care innovation: • Intrinsic motivator of staff • Promotes a culture of learning • Creates cultural safety • Recognizes and supports organizational failures (suffering) which are a prerequisite to innovation
West M et al. The King’s Fund. Caring To Change: How compassionate leadership can stimulate innovation in health care
Compassion is a four part process:
1. Noticing that suffering is present 2. Interpreting and making meaning of suffering in a way that contributes to a
desire to alleviate the suffering 3. Feeling empathetic concern for the person or people suffering 4. Acting to alleviate suffering in some manner
Worline & Dutton. Awakening Compassion at Work: The Quiet Power That Elevates People and Organization. 2017
Leading with Compassion• We look to leaders for guidance, particularly in times of suffering.• Compassion deeply bonds us with others and is central to human well-being,
both for those who provide it as well as for those who receive it.• Compassion is more than an emotion; it is a felt and enacted desire to
alleviate suffering.• Leaders can guide other team members about how to think, feel and act
when suffering surfaces by how they act or role model. • Leaders can use their position and power to shift the architecture of an
organization, and direct resources to alleviate suffering.- Worline & Dutton
Linking Physician Health and Physician Leadership