Linear Systems

Inputs Transformation Process Outputs

Figure 4.2

Resources Products Services

Systems

Systems

Figure 4.1

Functional Systems

Figure 4.4

Materials Procurement

Technology

Finance

Human Resources

Operations Marketing

Systems within Systems

Inputs Transformation Process Outputs

Figure 4.3

Organization

External Environment

Non-linear Organization Systems

Inputs Transformation Process Outputs

Figure 4.5

Learning System

External Environment

Meaning System

Learning Process Model

Figure 4.6

KEY

Experience from Knowledge

Knowledge from Experience

The Work Life Development Model

INFLUENCE

Set Standards

Proven competency

Makes Work rules

Supports Corporate Culture

Senior or executive position

Mentor and respected colleague

SOCIALIZATION

Basic Competency

Learning Work rules

Cope with environment

Professional Social Skills

ADVANCEMENT

Prove competency

Enforce Work rules

Embody corporate culture

Seeks promotions

Developed relationships with

higher level managers

INTEGRATION

Questions Standards

Career change

Agrees or disagrees with

corporate culture

Executive job

Role model & teacher

Total life balance

RETIREMENT

Obsolete competency

Limited advisement

Cultural legend

Limited influence

Advises executives

Focused outside the organization

Stage 5Stage 1 Stage 2 Stage 3 Stage 4

Teens-20s 20s-40s 30s-60s 50s +

TransformationalTransitional Transcendental

Bypass

Figure 4.7

GeneralManager

Accounting &Finance

Sales &Marketing

HumanResources

Safety &Security

EngineeringFood &

BeverageRoomsDivision

Recreation

Hotel Executive Functions

Figure 4.8

GeneralManager

FinancialController

DirectorSales &

Marketing

DirectorHuman

Resources

DirectorSecurity

ChiefEngineer

DirectorFood &

Beverage

RoomsDivisionManager

&AGM

DirectorRecreation

Hotel Executive Committee Members

Figure 4.9

GeneralManager

Accounting&

Finance

Sales&

Marketing

HumanResources

SecurityEngineeringFood

&Beverage

RoomsDivision

Recreation

Gen.Acctg.

A.P.

A.R.

P.R.

Credit

G.C.

I.T.

Taxes

Budgets

Purchasing

Receiving

Storerooms

N.A.

Spa

Physical Training

Personal Services

Golf

Tennis

Water Sports

Land Sports

Parks

Beaches

Group Sales

Marketing Plans

Research

Advertising

Promotions

P.R.

Tele-mktg.

E-Commerce

Rev. Mgmt.

Convention &

Conference Services

Supervision

Productivity

Recruitment

Selection

Legal Compliance

Training

Development

Compensation

Benefits

Records

Performance Mgmt.

Wellness

Recognition

Retention

Front Desk

Guest Svcs.

Bell Staff

Front Door

Concierge

Business Ctrs.

Reservations

PBX

Housekeeping

Retail

Parking

Valet

Transportation

Yield Mgmt.

Restaurants

Lounges

Retail F&B

Room Svc.

Culinary

Stewarding

Catering

Banquets

Entertainment

HACCP

Maintenance

Repairs

Project Mgmt.

Renovations

Energy Mgmt.

OSHA

MSDS

Landscaping

Building Code Compliance

Asset Protection

Personal Safety

Loss Prevention

Fire System

Emergency Plans

Workers’ Comp.

Risk Mgmt.

Agency Relations

Rescue

Key Control

Enforcement

Hotel Functions by Department

GeneralManager

FinancialController

AssistantController

AccountsPayableAdmin

AccountsReceivable

Admin

PayrollAdministrator

CreditManager

GeneralCashier

InformationTechnology

Manager

PurchasingManager

ReceivingAdministrator

StoreroomSupervisor

NightAudit

Supervisor

CashiersTechStaff

PurchasingStaff

StorekeepersNight

Auditors

Accounting Department

Figure 4.11

GeneralManager

DirectorSales &

Marketing

SalesDirector

SalesManagers

MarketingManager

MarketResearchers

AdministrativeAssistants E-Commerce

Manager

Public RelationsManager

PromotionsManager

AdvertisingManager

ServicesDirector

ConventionServices

Managers

ConferenceService

Managers

Service Staff

Service Staff

Sales and Marketing Department

Figure 4.12

GeneralManager

DirectorHuman

Resources

HumanResourceManager

EmploymentManager

Training &Development

Manager

CompensationManager

AdministrativeSupport

Staff

Human Resource Department

Figure 4.13

GeneralManager

ChiefEngineer

AdministrativeAssistant

AssistantChief

ShiftSupervisors

LandscapeManager

ProjectManager

LandscapeCrew

Trades PeoplePlumbers

ElectriciansCarpenters

HVACPainters

A/C Refrig

MaintenancePersonnel

&Trades

Apprentices

Engineering Department

Figure 4.14

GeneralManager

DirectorRecreation

SpaDirector

Water SportsDirector

GolfDirector

Land SportsDirector

OperationsTrainers

LMTsRDs

OperationsHair DesignersAesthetiticians

Nail Technicians

OperationsProfessionalsAssistant Pros

InstructorsGuidesEMTs

ProfessionalsAssistant Pros

Greens keepersGrounds Crews

Pro ShopStartersRangersCaddies

OperationsLifeguardsInstructorsTrainersEMTs

Recreation Department

Figure 4.15

GeneralManager

DirectorSecurity

Security ManagersOr

Watch Captains

Area SupervisorsOr

Sergeants

Patrol Surveillance InvestigationEmergency

MedicalResponse

Dispatchers

Security Department

Figure 4.16

GeneralManager

Rooms DivisionManager and

AssistantGeneral Manager

Guest ServicesManager

Front OfficeManager

HousekeepingDirector

RetailManager

Senior Concierge Bell CaptainParking & Transportation

ManagerFront DeskManagers

Reservations Manager Chief PBX OperatorHousekeeping

ManagerLaundryManager

Outlet Managers

GuestroomSupervisors

Public AreaSupervisors

Front DeskSupervisors

Rooms Division

Figure 4.17

GeneralManager

DirectorFood

&Beverage

Director ofRestaurants

BeverageManager

CateringDirector

Food & BeverageController

Executive Chef

Exec SousChef

ChiefSteward

ProductionChef

Chef GardeManger

PastryChef

BanquetChef

ChiefButcher

SousChefs

Catering SalesManagers

Catering ServiceManagers

BanquetManager

Banquet Set-upManager

LoungeManagers

OutletManagers

Room ServiceManager

Food & Beverage Department

Figure 4.18