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Penticton, B. C. LINDA DESILETS E-Mail: [email protected] OBJECTIVE: I would love to work in an educational institute, encouraging those who seek to improve their lives through bettering their education and English language skills. HIGHLIGHTS OF QUALIFICATIONS: 10 years’ experience in a Clerical/Office Administration position Over 14 years’ experience in a Human Resources Customer Service role 3 years’ as an Elementary School Librarian Assistant 3 years’ as a Para-Professional Classroom Assistant Updated training, knowledge and experience in all Microsoft applications, including Sage Accounting, Okanagan College, 2017 Proven track record of being responsible, dependable, well organized, and adaptable to change Capable of learning new skills quickly; communicating and/or sharing knowledge with others RELEVANT EXPERIENCE: Micro-teaching/LINC Volunteer Tutor for ESL Okanagan College, Penticton, B.C. Cashier/Collections Clerk Canada Revenue Agency, Penticton, B.C. 2009 – 2016 Greeted, answered questions, and directed taxpayers to self-serve options, such as telephone enquiry lines, access to online Agency information, banks, forms and publications, or redirected the taxpayer to an internal contact. Accepted, processed and deposited all forms of payments and remittances received from taxpayers. This included working with large-dollar remittances, entered transactions into an Accounts Receivable program, and balanced at the end of each day. Performed various administrative services for the Enforcement Division. Maintained inventory, ordered supplies, maintained a records management filing system, distributed mail, worked with BC Online, Equifax and TransUnion to obtain information and assist collections officers with their work. Library/Media Assistant Beaverton School District, Beaverton, Oregon 2006-2009 Greenway Elementary School Assured an organized flow of materials by utilizing the computerized library circulation system (Horizon) to manage accounts, overdue, or lost items. Provided a productive, inviting media center by working with students, staff and community members in using the on-line library catalogue.

LINDA DESILETS Penticton, B. C. · Micro-teaching/LINC Volunteer Tutor for ESL ... Performed various administrative services for the Enforcement Division. Maintained inventory, ordered

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Penticton, B. C.

LINDA DESILETS E-Mail:

[email protected]

OBJECTIVE: I would love to work in an educational institute, encouraging those who seek to

improve their lives through bettering their education and English language skills.

HIGHLIGHTS OF

QUALIFICATIONS:

10 years’ experience in a Clerical/Office Administration position

Over 14 years’ experience in a Human Resources Customer Service role

3 years’ as an Elementary School Librarian Assistant

3 years’ as a Para-Professional Classroom Assistant

Updated training, knowledge and experience in all Microsoft applications, including Sage Accounting, Okanagan College, 2017

Proven track record of being responsible, dependable, well organized, and adaptable to change

Capable of learning new skills quickly; communicating and/or sharing knowledge with others

RELEVANT EXPERIENCE:

Micro-teaching/LINC Volunteer Tutor for ESL Okanagan College, Penticton, B.C.

Cashier/Collections Clerk Canada Revenue Agency, Penticton, B.C. 2009 – 2016

Greeted, answered questions, and directed taxpayers to self-serve options, such as telephone enquiry

lines, access to online Agency information, banks, forms and publications, or redirected the taxpayer to

an internal contact.

Accepted, processed and deposited all forms of payments and remittances received from taxpayers.

This included working with large-dollar remittances, entered transactions into an Accounts Receivable

program, and balanced at the end of each day.

Performed various administrative services for the Enforcement Division. Maintained inventory, ordered

supplies, maintained a records management filing system, distributed mail, worked with BC Online,

Equifax and TransUnion to obtain information and assist collections officers with their work.

Library/Media Assistant Beaverton School District, Beaverton, Oregon 2006-2009

Greenway Elementary School

Assured an organized flow of materials by utilizing the computerized library circulation system (Horizon)

to manage accounts, overdue, or lost items.

Provided a productive, inviting media center by working with students, staff and community members in

using the on-line library catalogue.

Assisted students, public and faculty with locating materials for research, curriculum planning and

recreational reading.

Para-Educator Beaverton School District, Beaverton, Oregon 2003 – 2006

Findley Elementary School

Worked one-on-one with special needs students in K, 1, 2 and 5th Grades.

Assisted administrators, faculty and students in the office, library and classroom.

Ensured that all of my duties were done in a professional manner, with minimal interruption to staff and

mainstream student routines.

Compensation & Benefits Canada Revenue Agency, Penticton, B. C. 1989 – 2002

Advisor, Human Resources

Counselled employees, beneficiaries and managers on all aspects of payroll compensation and benefits.

Interpreted several PSAC (Public Service Alliance of Canada) Contracts and Collective Agreements to

assist with quality and timely decision-making.

Processed on-line payroll transactions to initiate entitlements. Verified peer input for error-free

processing.

Initiated, maintained and updated manual and automated records and systems, including Time

Recording/Vacation and Sick Leave/Overtime and the Public Service Superannuation Pension System.

Assisted the Human Resources Manager and/or Assistant Directors with the staffing process.

EDUCATION:

Sept. 2017 –

April 2018 OKANAGAN COLLEGE, Kelowna, B.C.

“Teaching English as a Second Language” Certificate

This is a certificate program which consists of six core modules designed to meet the

needs of future English as a Second Language teachers. The program is comprehensive

in education theory and methodology and provides a hands on approach to learning

various second-language-teaching strategies. It also offers training in language

principles and patterns, and addresses the application of this knowledge to the teaching

of language skills, grammar, vocabulary and pronunciation.

March 2017 OKANAGAN COLLEGE, Summerland, B.C.

“Fast-Track to Office Administration” Program

Updated all Microsoft Office programs to 2016 versions

Updated bookkeeping skills, both manually and on-line, using “Sage 50”

Business Math/Business Communications

2007 – 2008 PORTLAND COMMUNITY COLLEGE, Portland, Oregon

Para-Educator, Library/Media Certificate

Completed a one-year certificate (45 credit hours)

with Highest Honors (4.0 GPA)

2006 – 2007 PORTLAND COMMUNITY COLLEGE, Portland, Oregon

Associates Degree, General Studies, Graduated with a 3.72 GPA

2004 – 2006 PORTLAND COMMUNITY COLLEGE, Portland, Oregon

Para-Educator, Special Education Certificate

Completed a one-year certificate (51 credit hours)

with Honors (3.89 GPA)

2002 – 2004 PORTLAND COMMUNITY COLLEGE, Portland, Oregon

Computerized Accounting Certificate

Completed all course requirements (32 credit)

with Honors, (3.90 GPA)

PROFESSIONAL DEVELOPMENT:

Toastmasters International: CTM (Competent Toastmaster)

Federal Government Retirement Seminar: Planned, organized and implemented all aspects of a successful 2-day “Retirement Seminar”. This included everything from being the presenter of “How to Retire from the Federal Public Service”, to scheduling speakers who presented other topics of interest to intended retirees. All were received with appreciative and favorable comments.

Pay & Benefit Seminars: Planned and presented several “Brown-Bag” sessions to employees regarding pension and benefit changes affecting their careers.

COMMUNITY INVOLVEMENT:

Penticton Aquatic Club Executive position as Secretary for 4 years Bingo/Fundraising Chairperson for 5 years B.C. Summer Games I have also volunteered for the Cedar Hills Library, Beaverton, Oregon as a “Library Page” Army Cadet Corps. Ironman Canada Portland Marathon