CelebrateEnjoying the hospitality of a sincere and seasoned host leaves us fed and fulfilled. Their warm welcome, the flowers in the vase, the light-ing just so. As the aromas waft over the gathering of friends, they mix with the music and conversation. Everything testifies to all their hard work and preparation, creativity and care. When the meal is served, relished, we understand we are participating in something very special.
For a host to deliver this daily is no small feat. When you consid-er that Jeff Ruby and his growing family of restaurants have created this rarified experience for decades, its clear his team must be quite special as well.
Consistently surpassing expectations requires not only brilliant chefs and doting servers, it demands talented professionals at the corpo-rate and organizational level who are committed to and capable of rep-licating the Jeff Ruby Experience with every guest at every meal. To ensure the success of each restaurant means constantly innovating and evolving while remembering the recipe that has brought them this far.
Britney Ruby Miller, president of Jeff Ruby Culinary Entertain-ment, confirmed how key players built on the foundation her father started when he opened The Precinct in 1981. Men like Charlie Bled-soe, Neal Collinsworth and Russell Menkes.
My dad cast a vision to his general managers and they ran with it. They have been responsible for carrying out his vision year in and year out.
One essential ingredient of this trios dynamic is the sharing of their wealth of knowledge and experience. Bledsoe, the general man-ager at Carlos & Johnny, has been with the organization for more than 25 years. He imparts nuggets of wisdom at monthly roundtable coffee talks with younger managers.
Recently promoted to director of operations after managing a restaurant for 20 years, Collinsworth trains staff in business acumen.
His daily oversight of the five restaurants allows Ruby Miller to focus on the critical details of their ongoing expansion efforts.
She praised Menkes for his gifted mentoring and mastery of met-rics. After starting with Ruby at the Waterfront in 1986, Menkes managed high-end hotels around the world. He returned to Jeff Ru-bys for three years prior to his retirement, and played a pivotal role in developing Ruby Miller as well as the entire corporate team of directors for his current role as director of quality assurance.
Rubys two sons, like their sister, started at the bottom and learned every aspect of the business that gave them the confidence and experience for their current roles. Brandon was recently promoted to director of training and Dillon is the general manager of Jeff Rubys in Nashville.
Written by Doug Geyer Photography by Tracy Doyle
Britney Ruby Miller, President, Jeff Ruby Culinary Entertainment
Ruby is known for his generosity not only with guests and the community but with his staff as well.
He makes emotional connections with each and every employee, Ruby Miller says. It doesnt matter if it is a dishwasher, a sous-chef, a server, a barback he loves on his team. And they love him too. They are happy and hard-working as a result.
Rubys ability to please palates while turning a profit also flows from a corporate culture that empowers every team member to lead and dream.
As general managers and chefs have moved up to our corporate level, it opens up great opportunities for our younger talent to step into some pretty big roles, Ruby Miller says. Theres no glass ceiling. Our general manager for our Columbus restaurant was a server six
years ago and only got into managing two years ago as an assistant. Right now, at all of our locations, our current chefs all started as sous-chefs.
Policies and procedures, metrics and managers are still just means to the essential Ruby end.
Ruby Miller quotes one of her dads many Ruby-isms: People dont go to restaurants because they are hungry. They go to their refrigerators for that. Our guests come to us to celebrate life. It has to be the best, most hospitable experience they have ever had. v
Jeff Ruby Culinary Entertainment is located 700 Walnut Street, Suite 200, Cincinnati, OH 45202. You can reach them at 513.321.8080 or visit their website at www.jeffruby.com.
Celebrity Room at Carlo & Johnny