Life beyond red tapeLife beyond red tape

Richard Capie

Deputy Chief Executive

Chartered Institute of Housing

Regulation = red-tapeRegulation = red-tape

You’ve seen a lot of housing ministers coming and going, after each reshuffle they tell you about their new targets that have to be reached, the way they want money to be spent and the latest pet project that’s going to come out of Whitehall,’

‘I’ve shadowed these ministers and I’ve seen while they have been pulling levers and pushing buttons and blowing whistles not much has necessarily happened at the other end.

‘So what do I want to do now that I have these levers? I want to hand the levers over to you.’

But changes in social housing regulation pre-dated But changes in social housing regulation pre-dated coalitioncoalition

Audit Commission KLOEs Elton review Housing Corporation - Regulatory

Code Cave - social housing regulation Cole - domain regulation But we were largely happy with the

TSA settlement

A(nother) whole new worldA(nother) whole new world

HCA - independent regulatory committee Social housing regulation continues within HCA but

consumer focus limited “serious detriment” test Single Ombudsman Local Tenant Panels Regulation but not as we know it or has been envisaged

Mixed reaction from providers and tenantsMixed reaction from providers and tenants

About time we were left to get on with it… Who is going to set the standards? What happens to “average” landlords? So they’ll care about the money but what

about my home? What’s happened to direct access to the

Ombudsman? Will a regulation committee and new

arrangements satisfy lenders?

Some things haven’t changedSome things haven’t changed

Tenants still have limited market powers and constrained choice

(Most) tenants can’t hand back the keys and go elsewhere

Limited competition (if any) amongst providers Lenders still want to know their lending has a

regulatory backstop (£40bn and rising) Government wants providers to deliver more value

for money from tax payer funding Ministers still like to be able to direct - tenant

cashback anyone?

Primary challenge is to boards and tenantsPrimary challenge is to boards and tenants

To define local standards and agree expectations

To create mechanisms which monitor and hold landlords to account

To push organizations to benchmark excellence from within housing and without…

To demand the best services and the best value for money

To be accountable and transparent

But its about more than individual organizationsBut its about more than individual organizations

How to translate excellence and improvement in one organisation into improvement across a sector

Who is going to take an interest in the shape of the whole of social housing sector? In shaping the market? In identifying the best, in challenging the worst?

In demanding better from the average? No KLOEs, No CRMI/IGP, CAA anyone? LGPF? Different approach

to central government guidance… In programme for government says “we will end the culture of tick-

box regulation and instead target through co-regulation and improving professional standards”.

CIH is your home of professional standardsCIH is your home of professional standards

Learn with us, Improve with us, Influence with us.

Advocates of co-regulation and sector-led improvement for many years

CIH currently developing its role in supporting organisations as well as individuals to be professional and deliver excellence.

Responding to demand from the sector and members - returning to a role that we historically played.

CIH is your home of professional standardsCIH is your home of professional standards

Its why we exist - to champion and support professionalism and excellence

We are cross domain - we aren’t wedded to any organisational type

We are interested in excellence regardless of tenure - as the lines blur this is increasingly important

We are the trusted and respected home of good practice - Practice Online, UKHA, our conferences and training

Government recognizes our role as the professional body - MBUST, ASB, FI teams

We are an educational charity and accredit others All our profits are re-invested back in to the sector

Watch this spaceWatch this space

Respect charter launched this week Demanded tenants and providers But driven and shaped by sector not government or regulators - but fits with

framework Work with SLCNG and Housemark Looked at professional practice across other sectors - opted for Charter approach CIH provides resources to support individuals and businesses, working with key

partners and experts Critically our role is to gather information to shape and improve policy as well as

improve service delivery Equality and diversity is next CIH’s role around professional standards continues to change to meet your demands

for the future We want to hear from you - your chance to help shape our role…