Library Co-Operative

Annual Report

2017

TABLE OF CONTENTS

Page No.

Highlights 2017 3

County of Simcoe Library Co-operative Overview 4

Library Staff as of December 31, 2017 7

Library Board Members 8

Simcoe County Libraries Immigrant Hub Project 9

Statistical Summary 12

Materials Borrowed Through Rotations 13

Graph of Items Borrowed Through Rotations 14

Total Circulation of Simcoe County Materials 15

Graph of Circulation of Materials Borrowed Through Rotations 16

Direct Circulation 17

Graph of Direct Circulation 18

E-Media Circulation 19

Electronic Database Usage 20

Wireless Usage 2016-2017 21

HIGHLIGHTS 2017

The Simcoe County Library Co-operative had an interesting and productive year in 2017. The Co-operative entered the second year of the Simcoe County Libraries Immigrant Hub Project; the County Library and its members collaborated with the Local Immigration Partnership in the “It Starts” campaign, and the Click Connect Service was launched. Some of the year’s highlights are outlined below:

The Library Co-operative, in concert with member libraries, continued the two-year project to establish libraries as community hubs for immigrants to Simcoe County. The Simcoe County Libraries Immigrant Hub Project (see page 9) is increasing newcomers’ access to government and local information, providing multilingual resources for immigrants and their families and providing a welcoming environment where immigrants feel they belong.

The Co-operative, collaborated with the Local Immigration Partnership, in the “It Starts” campaign. This was a public awareness initiative to address racism and discrimination in Simcoe County. The campaign ran for the month of June and pledge forms were available, in both official languages, at all the public libraries in the County. The campaign invited participants to take a proactive step against racism and discrimination by signing the pledge and displaying the pledge card, either physically in their workplace or digitally on social media. Over eight thousand (8,000) pledge cards were distributed, and two hundred (200) photos were received by the Local Immigration Partnership staff.

The Click Connect Immigration Assistance Service, was officially launched in November 2017 at the Stayner Branch of the Clearview Public Library. Click Connect is a new service for immigrants living in Simcoe County. The Welcome Centre in Newmarket, in partnership with the Library Co-operative and public libraries in Simcoe County, is providing access to immediate settlement, accreditation, employment and language services through the use of video conferencing technology. Newcomers are able to access the service via a dedicated laptop computer located in their local library. The service is provided free to all newcomers. The service was rolled out in libraries, starting in December, and will be available across the County by early in 2018.

Susan Wall, Library Technician, retired from the Library Co-operative after twenty-nine (29) years of service.

Gayle Hall, Chief Librarian, was the recipient of the Community Champion Award at the fifth Annual Newcomer Recognition Awards in October 2017.

The Library Co-operative continues to fulfill its stated mandate to supplement and enhance the library services provided by its members to the residents of Simcoe County. As always, credit for its success is shared by a variety of groups and individuals. Special thanks go to Simcoe County Council and the Library Board for their continuing support, to the Chief Librarians’ Committee for their helpful advice, and to the staff of the County Library for their dedication and hard work.

COUNTY OF SIMCOE LIBRARY CO-OPERATIVE OVERVIEW

GOVERANCE The County of Simcoe Library Co-operative is a unique organization in the Province of Ontario. It is the only public library co-operative in the province and its statutory obligations are set forth in the Public Libraries Act. The Co-operative is funded and operated by County of Simcoe, although the Library also receives a modest annual operating grant from the Ontario Ministry of Culture.

MEMBERSHIP Membership in the Co-operative is restricted to public library boards in the County of Simcoe, with the exception of the separated cities of Barrie and Orillia. All municipalities in the County contribute to the support of the County Library Co-operative through the general County levy; therefore, all municipal public libraries in Simcoe County are eligible to use the services of the Co-operative. Currently, there are fourteen separate library boards comprising twenty-nine libraries and branches in Simcoe County. Participation in any program or service of the Co-operative is strictly voluntary.

SERVICES Block Rotations of Special Collections

The County Library selects, acquires and processes material to circulate in blocks to members of the Co-operative. At present, the County Library has thirteen (13) special collections for block rotation: large print books, DVDs, Blu-ray DVDs, read-alongs, music compact disks, books on compact disks, books on MP3, Playaway audio books, Playaway Bookpacks, Playaway Launchpads, Playaway Views, video games and multilingual material. These materials are assembled into two or three different sizes of blocks for each material type. Blocks are rotated between two and four times a year, depending on the requirements of individual libraries. The blocks are delivered to and retrieved from member libraries via the library van.

Electronic Online Databases

The County Library purchases annual subscriptions to a variety of commercial online databases that can be accessed via the Internet. Free access to these databases is provided to the library patrons of all member libraries. The databases cover a wide spectrum of subject areas from current events to history, and from science to literature. In 2017, the County Co-operative

had subscriptions to eighteen (18) different databases: Ancestry Library Edition, Automotive Repair Reference Centre, Canadian Reference Centre, Canadian Points of View Reference Centre, Computer Tutorials, Consumer Health Complete, Cypress Resume, Hobbies & Crafts, Reference Centre, Home Improvement Reference Centre, Literary Reference Centre, Mango Languages, Masterfile Premier, NoveList – 8, NoveList Plus, NoveList Select, Primary Search, Science Reference Centre, and Small Engine Repair Reference Centre. Electronic Books and Audio Books Electronic books and audio books are books that are in digital format and are accessed via the Internet. The County Co-operative contracts to Overdrive for its digital technology and services. The service permits all County residents, with a valid library card and an Internet connection, to download digital audio books and e-books to their computers, tablets, smart phones, MP3 players and e-readers for free. Remote patron authentication software ensures that anyone accessing the collection is a registered patron of a member library. The digital collection is accessed through the PULSE (Public Libraries Sharing E-Media) website at pulse.simcoe.ca. Reference and Local History Collections The County Library has a substantial reference and local history collection comprising over 1,500 items. Titles are available for limited loan to member libraries. Library Journals

The County Library subscribes to thirteen (13) different library journals. These journals provide professional advice in library specific fields such as collection development. These journals are routed to individual libraries based on members’ preferences. Large Print and Video Pools The County Library is responsible for the acquisition, processing, maintenance and rotation schedules for the Large Print and the Video Pools. The Pool collections are owned and funded by those members of the Co-operative who have decided to join the Pools. At present, there are five (5) libraries or branches that belong to the Large Print Pool and ten (10) that belong to the Video Pool. Consortium Purchasing The County Library purchases a variety of library supplies in bulk, such as DVD and CD cases, spine label protectors, pockets, etc. and sells them to member libraries at cost. The Co-operative also negotiates the bulk purchasing of computer software and software licenses, such as virus protection, on behalf of member libraries. Wireless Public Internet Access

In partnership with the Simcoe County Information Technology Department, the County Library provides free wireless Internet service in all member libraries and branches. This service allows library patrons to access high-speed Internet in their local libraries. Patrons and visitors can bring their own laptop computers or other wireless devices into the library and connect to the Internet. The wireless system requires users to login using their library barcode and password. Visitors may obtain a temporary barcode from the local library staff. Library Automation and Systems Administration For many years, the County Co-operative has taken the lead in supporting the automation of member libraries. The databases of eleven member libraries – Clearview, Coldwater, Collingwood, Essa, Midland, New Tecumseth, Penetanguishene, Ramara, Springwater, Tay and Wasaga Beach – as well as the County Co-operative database, reside on the two County Library servers located in the County Administration Centre. The servers are maintained by the County Information Technology Department. The Chief Librarian of the County Library administers the Symphony library software program, provides training to the staff of member libraries and troubleshoots any problems encountered with the software. A third server hosts the Web Reporter software. This software is used to retrieve statistical information from the library databases and create a variety of reports, charts and graphs on acquisitions, circulation patterns, patrons and collections. Cultural Places Pass Program The Cultural Places Pass is a partnership among all the libraries in Simcoe County (including Barrie and Orillia) and members of Sumac, Simcoe County’s Cultural Network. Library patrons and visitors to public libraries in Simcoe County are able to borrow single-day passes to nine different museums, archives, art galleries, historic sites and interpretive centres located in the County. With the online reservation system, patrons can search for available passes and reserve a pass for the cultural institution of their choice. The program is administered by the County Library and operates from the Victoria Day weekend through the Thanksgiving Day weekend. Training

The County Library provides training and training opportunities for the staff of member libraries. Topics include web-site development, cataloguing, electronic databases and e-media. County Library staff also provides training sessions on specific aspects of the library software program. STAFFING The Library Co-operative has a current staff of five people – the Chief Librarian and four library technicians. The Chief Librarian administers the library, supervises the staff, selects material for purchase, administers the automation system, and liaisons with staff from member libraries.

The Acquisition Technician orders and receives all material acquired by the Co-operative and performs a variety of clerical functions such as answering the phone, filing, and maintaining the records management system. The Cataloguing and Processing Technician processes all new material, labels the special collections and ensures that each item is correctly entered into the database.

The two Circulation Technicians schedule rotations, assemble and check block material into and out of the library, circulate reference material and pool items, repair large print books and audio/visual material, box material for rotation and operate the Library delivery van. In 2017, the Co-operative also employed a Project Coordinator for the Simcoe County Libraries Immigrant Hub Project. The position is a two-year contract and is focusing exclusively on the requirements of the project.

LIBRARY STAFF AS OF DECEMBER 31, 2017

Gayle Hall – Chief Librarian

Christine Maxwell – Library Technician

Jim Small – Library Technician

Amanda Perriman – Library Technician

Addison Ottaway – Library Technician

Amanda Kelly – Project Coordinator

LIBRARY BOARD MEMBERS 2017

Judith Cox – County Counsellor

Anita Dubeau – County Counsellor

Doug Little – County Counsellor

Ian Chadwick – Citizen Appointee

Sheila Craig – Citizen Appointee

Dave Snedden – Citizen Appointee

SIMCOE COUNTY LIBRARIES IMMIGRANT HUB PROJECT

The Simcoe County Library Co-operative applied for and received a two year grant from the Ministry of Tourism, Culture and Sport in 2016 to enhance the role of the public libraries in Simcoe County as community hubs for immigrants. The Simcoe County Libraries Immigrant Hub Project is focused on creating cultural, educational, social, and economic opportunities for immigrants across the County. The Co-operative is collaborating with member libraries and the Local Immigration Partnership in this project. The project is now in its second year.

The Chief Librarian submitted an Interim Report on the Project to the Ministry of Tourism, Culture and Sport in December 2016. The Report outlined the milestones that had been reached, the outcomes that had been achieved, and the activities that had taken place. It also included a financial report detailing expenditures to date. In January, the Chief Librarian participated in a conference call with Ministry representatives to discuss the Report. The Ministry requested clarification of a few metrics and budget expenditures. The Chief Librarian’s explanations were accepted, and the second year funding for the project was approved.

The Project Coordinator for the Immigrant Hub Project tendered her resignation at the end of 2016. The subsequent search for a replacement resulted in twenty-nine (29) applicants submitting their resumes. The Chief Librarian and the Human Relations Recruitment Consultant interviewed six of the potential candidates and selected Ruth Sawyer as the new Project Coordinator.

Ruth commenced work in February and initially focused on familiarizing herself with the project and its stakeholders, as well as identifying potential programs that could be developed for use in libraries. She received an update on the 2016 project status from Amanda Kelly, the previous Project Coordinator and attended the Local Immigration Partnership’s “Immigration 101” training session.

The Coordinator met with the Library Liaisons from each of the County’s local libraries to get their input on how the Immigrant Hub would continue to evolve. She also met with representatives from the YMCA Immigrant Settlement Services. The YMCA staff were very eager to support the project and offered to meet with library staff from member libraries to help them feel more competent in advising the immigrant population. They also offered to set up regular visits to interested libraries to provide settlement services and lead conversation circles. The Library Liaisons were regularly updated about project developments and culturally significant dates through postings on the project intranet. The Coordinator encouraged library staff to utilize this platform to share their ideas and stories with one another.

Ruth met with ESL students at the YMCA’s Immigrant Services to promote libraries; talk about what libraries mean to newcomers; and get suggestions for programming. She connected with a number of service providers to start building partnerships and encouraged them to deliver programs for immigrants through public libraries. In addition, she met with Local Immigration Partnership Project Coordinator, Tonya Nicholson, to discuss how employment-focused initiatives could be incorporated into the library project.

The Project Coordinator researched immigrant-focused programs that were being developed or had already been delivered by Canadian libraries and cultural groups. She compiled a list of potential programs that could be offered by Simcoe County libraries to newcomers in their communities. She also compiled a Multicultural Calendar and distributed it to the local libraries.

In June, Ruth worked on finalizing programming plans. She contacted Change the World, a youth action group, to make arrangements for the participants’ #ItStarts Pledge artwork to be showcased in County libraries. She worked with Contact in Alliston and libraries in South Simcoe to develop an art tour of the art pieces that Change the World had created. She also worked with the member libraries to encourage them to organize events to celebrate Canada’s Multiculturalism Day. Several libraries developed special diversity displays; two (2) held potlucks; four (4) exhibited diversity trees; one (1) posted daily messages to social media about their ongoing participation in the #It Starts campaign, and one (1) held a special craft activity.

The Project Coordinator met with the Coordinator of the Simcoe County Master Gardeners’ group and finalized plans to bring speakers into those libraries that expressed interest in hosting talks on gardening in Simcoe County. Many newcomers have gardening experience, but do not know what types of plants are suited to this area. There was a specific focus on addressing issues around food insecurity and gardening in a changing climate. These sessions were open to all library patrons, which helped to foster friendships between immigrants and established residents of Simcoe County. Several of the libraries hosted multicultural potlucks using ingredients that the patrons had grown.

One of the main focuses of the project in 2017 was marketing and promotion. In July, the Coordinator began to concentrate on finalizing promotional material and developing a marketing strategy. She worked with the Steering Committee and the County Communications Department to finalize the design of the new signage to promote the multilingual collection. She also developed a “Get to Know Your Library” brochure to inform immigrants of services that are available in County libraries. This document was translated and printed in twelve different languages and distributed across the County. Content was also developed to standardize immigrant-targeted information on the libraries’ websites. A graphic for the Multicultural Book Club tote bags was designed and approved and the tote bags were delivered in September.

The Project Coordinator attended Georgian College’s International Student Orientation Day on August 31 to promote library services to this segment of the student population. She distributed one hundred twenty-five (125) “Get to Know Your Library” brochures. She also delivered additional brochures and bookmarks to the International Student Centre for distribution to students.

In September, the Coordinator focused on conducting outreach with sponsorship groups and service providers. She met with four (4) separate Church sponsorship groups to discuss the challenges that they experienced in sponsoring refugee families. She solicited suggestions about how libraries can best support new immigrants. Each group faced unique challenges, but all highlighted the fact that their families would benefit from financial literacy training. All agreed that the best way to market to and connect with new immigrants is to develop strong ties to Settlement Service providers and Adult Learning Centres. This reinforced the project objective

of encouraging Library Liaisons to take on active outreach roles in order to ensure that new Canadians identify the library as a place to access information and engage with their new community.

The Coordinator also delivered a presentation to the Orillia COMPASS group, which is comprised of secondary school administrators and social workers. The presentation outlined the services that libraries provide to immigrants and subsequently, the Coordinator was contacted by some of the attendees who requested more information and brochures.

In November, the Project Coordinator reached out to the Immigrant Job Finding Club at Georgian College’s Employment Centre. This proved to be a very valuable connection. The Job Finding Club offered to deliver workshops to newcomers at library locations across the County, and arrangements were made with three (3) member libraries. Additionally, conversations began with the Local Immigration Partnership to organize community events in cooperation with select libraries in 2018.

The continued development of the multilingual collection remained a high priority in 2017. Building on the previous acquisitions, the collection was expanded to include an additional five languages, bringing the total to thirteen – Arabic, Chinese (Cantonese), Dutch, German, Hindi, Mandarin, Portuguese, Punjabi, Russian, Spanish, Tagalog, Urdu, Vietnamese. A variety of material types was purchased including books, DVDs, e-resources, educational tablets and magazines. Over 2,630 titles had been acquired by the end of the year. The material circulates to the libraries through exchanges or on interlibrary loan.

An important component of the project was staff and immigrant surveys. Staff surveys had been conducted in 2016 to assess the success of the initial Cultural Competency and Liaison training. A further round of surveys was scheduled to evaluate changes in staff perceptions. Post-project Cultural Competency surveys were drafted and a meeting was held with the County Research Analyst team to clarify objectives and to ensure that the questions were comparable with the surveys that had previously been administered to library staff. In October, the follow-up Cultural Competency surveys were administered to all library staff and the Multicultural Library Liaisons. The Co-operative received one hundred twenty-three (123) responses from staff and twenty-five (25) from the Liaisons. A statistical analysis of the surveys is being conducted by the County research analysts and the results will be available in mid-January, 2018.

The final two Cultural Competency training sessions were held on November 30 and December 4 at the County Administration Centre. These sessions were provided for library staff who had missed the original training in 2016. They included twenty-one (21) attendees from five (5) different library systems. The analysis of the surveys from this group will be available in mid-January, 2018.

The Simcoe County Libraries Immigrant Hub Project completed a very successful year in 2017. The Project accomplished the milestones that had been set out and remained on target and on budget. The Project will wrap up in the first quarter of 2018 with the Final Report due in June. The expectation is that the Project will achieve its ultimate goal of positioning the public libraries in the County as community hubs that are welcoming places for immigrants.

STATISTICAL SUMMARY 2017

Total Collection as of December 31st, 2017

ADDITIONS WITHDRAWELS

2,756 3,318

Total Collection as of December 31st, 2016 – 62,379

Materials Borrowed Through Rotations 2017

Large Type Multilingual Audio Visual Total

17,765 3,427 21,902 28,912 72,087

Circulation of All Simcoe County Library Materials 2017

Large Type Audio Visual Total

12,086 43,939 67,692 126,388

Direct Circulation 2017

SOLS VDX Requests

Staff Requests Large Type

Audio Visual Reference Total

1,524 1,042 959 440 1,167 8 2,566

Electronic Database Usage 2017

Number of Databases Number of Searches

18 2,678,981

E-Media 2017

Number of Items Total Checkouts & Holds New Users

13,666 127,591 1,708

Wireless Hits 2017

Number of Libraries Total Hits

23 178,591

MATERIALS BORROWED THROUGH ROTATIONS 2016-2017

LIBRARIES No. Rotation

Large Type Multi-Lingual

Audio Visual Total Total

DATES 2016 2017 2016 2017 2017 2016 2017 2016 2017 2016 2017

Base Borden 3 3 550 240 305 690 1035 1183 1340 2503 2920

Bradford 3 3 0 0 151 260 330 1040 1100 1300 1945

Clearview

Creemore 4 4 0 75 78 850 825 1606 1675 2456 2653

Stayner 4 4 475 300 140 750 650 1914 1845 3184 2935

Sunnidale 4 4 0 0 0 1745 1130 2405 2195 4150 3325

Coldwater 3 3 500 375 30 835 786 727 371 2092 1562

Collingwood 4 4 420 515 345 535 610 390 610 1345 2080

Essa

Angus 3 3 0 0 88 0 0 105 45 127 133

Thornton 3 3 0 0 97 140 0 105 45 295 142

Innisfil

Lakeshore 4 0 0 529 0 0 0 0 0 529

Midland 3 3 2320 2370 350 0 0 0 0 2435 2720

New Tecumseth

Alliston 3 3 405 305 352 900 931 1235 1120 2680 2708

Beeton 3 3 330 330 37 895 985 1110 1100 2386 2452

Tottenham 3 3 300 295 0 870 1055 940 815 2155 2165

Penetanguishene

Penetanguishene 4 4 2330 2240 50 1680 1745 1495 1760 5560 5795

Georgian 4 4 880 880 0 300 265 536 429 1716 1574

Ramara

Atherley 4 4 2200 2230 185 980 1870 2110 2807 5290 7092

Brechin 3 3 750 765 65 1025 1115 1790 1920 3565 3865

Springwater

Elmvale 3 3 405 405 5 720 785 1100 1160 2225 2355

Midhurst 3 3 90 90 13 795 775 1290 1675 2225 2253

Minesing 3 3 60 85 0 210 140 780 785 1050 1010

Tay

Port McNicoll 4 4 1620 1635 208 3065 3390 1860 1970 6669 7203

Victoria Harbour 4 4 1760 1860 5 1240 1120 1950 1775 4950 4760

Waubaushene 4 4 1860 1870 30 2285 2165 3080 2640 7270 6705

Wasaga 2 2 900 900 0 140 195 0 30 1071 1125

TOTAL 81 81 18155 17765 3427 20910 21902 28751 28912 68699 72087

0 10000 20000 30000 40000 50000 60000 70000 80000

TOTAL

VISUAL

AUDIO

MULTILINGUAL

LARGE TYPE

68699

28751

20910

873

18155

72087

28912

21902

3427

17765

Materials Borrowed Through Rotations 2016-2017

2017 2016

CIRCULATION OF SIMCOE COUNTY LIBRARY MATERIALS 2016/2017

2016 LT

2017 LT

MULTI LINGUAL

2017

2016 AUDIO

2017 AUDIO

2016 VISUAL

2017 VISUAL

2016 TOTAL

2017 TOTAL

BASE BORDEN 64 66 0 70 160 540 561 674 787

BRADFORD W./ GWILLIMBURY

0 0 283 193 221 2617 2183 2810 2687

CLEARVIEW Stayner

196 159 56 2154 1634 4137 3855 6487 5704

Creemore 2 14 66 2059 1676 2849 2457 4910 4213

Sunnidale 3 3 10 775 286 1270 1397 2048 1696

COLDWATER 221 164 77 1880 1283 609 323 2710 1847

COLLINGWOOD 416 835 1040 3512 7817 4658 4586 8586 14278

ESSA Angus

1 0 64 6 0 864 593 871 657

Thornton 0 0 24 0 0 323 253 323 277

Lakeshore 0 0 244 0 0 0 0 0 244

MIDLAND 2867 2648 24 0 0 0 0 2867 2672

NEW TECUMSETH Alliston

438 237 295 4242 2971 7383 5998 12063 9501

Beeton 109 100 16 2043 1667 3992 3304 6144 5087

Tottenham 161 156 22 2970 3580 3425 3598 6556 7356

PENETANGUISHENE 1827 1598 183 6084 6024 9774 7781 17685 15586

GEORGIAN 407 373 0 265 142 620 288 1292 803

RAMARA Atherley

1256 1123 38 1800 2327 5503 4206 8559 7694

Brechin 274 429 0 1521 2205 3031 3111 4826 5745

SPRINGWATER Elmvale

171 220 75 3465 2598 5299 6150 8935 9043

Midhurst 127 118 66 2574 2185 7642 4959 10343 7328

Minesing 32 20 9 222 232 712 696 966 957

TAY Port McNicoll

712 556 56 2786 3420 3914 2417 7412 6449

Victoria Harbour 722 860 7 1879 1480 3698 4099 6299 6446

Waubaushene 377 325 16 1863 1400 3287 3531 5527 5272

WASAGA 2520 2082 0 372 631 123 1346 3015 4059

TOTAL 12908 12086 2671 42735 43939 76270 67692 131908 126388

12,908

42,735

76,270

131,908

12,086

2,671

43,939

67,692

126,388

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

Large Type Multilingual Audio Visual Total

Circulation of Materials Through Rotations 2016-2017

2016 2017

DIRECT CIRCULATION 2016/2017

Direct Circulation

No. Requests Large Type Audio/Visual Reference

MONTH 2016 2017 2016 2017 2016 2017 2016 2017

January 357 205 98 73 259 132 0 0

February 342 245 94 98 248 146 2 1

March 348 291 112 93 236 197 2 1

April 292 202 108 78 184 119 0 5

May 379 213 94 71 285 142 1 0

June 307 200 90 61 217 139 0 0

July 341 200 107 89 234 111 1 0

August 321 277 91 117 230 160 0 0

September 309 176 96 66 213 109 0 1

October 307 217 105 83 202 134 0 0

November 355 210 93 82 262 127 0 0

December 307 130 85 48 215 82 1 0

Total 3965 2566 1173 959 2785 1607 7 8

Interlibrary loan SOLS

858 1042 541 569 317 473 0 7

Staff 3107 1524 632 360 2468 1134 7 1

0

500

1000

1500

2000

2500

3000

3500

4000

NO. REQUESTS LARGE TYPE ANDREF

AUDIO VISUAL

3965

1180

839

1949

2566

967

440

1167

Direct Circulation of Simcoe County Materials 2016 - 2017

2016 2017

E-MEDIA USAGE 2016-2017

MONTH ACTIVITY/MONTH 2016 ACTIVITY/MONTH 2017

JANUARY 10,629 11,221

FEBRUARY 10,234 10,125

MARCH 10,851 11,197

APRIL 9,843 10,078

MAY 9,900 10,539

JUNE 9,531 10,307

JULY 10,276 9,251

AUGUST 10,863 11,073

SEPTEMBER 9,928 10,503

OCTOBER 10,103 10,727

NOVEMBER 9,378 10,416

DECEMBER 9,626 10,380

TOTAL 121,162 125,817

10,629

10,234

10,851

9,843 9,900 9,53110,276

10,8639,928

10,103

9,378

9,626

11,22110,125

11,19710,078 10,539

10,307

9,251

11,07310,503

10,727 10,416 10,380

0

2,000

4,000

6,000

8,000

10,000

12,000

EMedia Usage 2016-2017

2016 2017

9,745 56

323,332

324,669 122

412,284

224

321,922

267,18058,586

2,141

58,348

251,5012,420

325,101

321,350

Database Usage 2017

ANCESTRY AUTOMOTICE REPAIR REFERENCE CENTRE

CANADIAN POINTS OF VIEW REFERENCE CENTRE CANADIAN REFERENCE CENTRE

COMPUTER TUTORIALS (LEARNING EXPRESS) CONSUMER HEALTH COMPLETE

CYPRESS RESUME HOBBIES & CRAFTS REFERENCE CENTRE

HOME IMPROVEMENT REFERENCE CENTRE LITERARY REFERENCE CENTRE

MANGO LANGUAGES MASTERFILE PREMIER

NOVELIST (K-12, PLUS AND SELECT) PRIMARY SEARCH

SCIENCE REFERENCE CENTRE SMALL ENGINE REPAIR REFERENCE CENTRE

ELECTRONIC DATABASE USAGE 2017

DATABASE

Searches

ANCESTRY 9,745

AUTOMOTICE REPAIR REFERENCE CENTRE 56

CANADIAN POINTS OF VIEW REFERENCE CENTRE 323,332

CANADIAN REFERENCE CENTRE 324,669

COMPUTER TUTORIALS (LEARNING EXPRESS) 122

CONSUMER HEALTH COMPLETE 412,284

CYPRESS RESUME 224

HOBBIES & CRAFTS REFERENCE CENTRE 321,922

HOME IMPROVEMENT REFERENCE CENTRE 267,180

LITERARY REFERENCE CENTRE 58,586

MANGO LANGUAGES 2,141

MASTERFILE PREMIER 58,348

NOVELIST (K-12, PLUS AND SELECT) 251,501

PRIMARY SEARCH 2,420

SCIENCE REFERENCE CENTRE 325,101

SMALL ENGINE REPAIR REFERENCE CENTRE 321,350

TOTAL 2,678,981

WIRELESS USAGE 2016-2017

Month 2016 2017

January 12,930 13,722

February 11,438 13,239

March 14,245 13,608

April 15,307 14,821

May 13,624 13,487

June 13,812 16,892

July 11,564 13,034

August 12,758 15,055

September 12,399 12,604

October 14,728 14,930

November 16,650 13,175

December 12,597 24,024

Total 162,052 178,591

12,93011,438

14,24515,307

13,624 13,812

11,56412,758 12,399

14,728

16,650

12,597

13722 13239 13608 14821 13487

16892

13034

15055

1260414930 13175

24024

0

5,000

10,000

15,000

20,000

25,000

30,000

Wireless Usage 2016-2017

2016 2017