Library and Information Health Network Funded by the ... · picking up any penalty points. Lorna Dawson and Helen Kielyhave been moving onwards and upwards with their Masters degrees

Library and Information Health Network Northwest NewsletterBY HEALTH LIBRARIES, FOR HEALTH LIBRARIES

Funded by the NorthwestHealth Care Libraries Unit

Printed on 100% Recycled Paper

ISSUE 55AUTUMN 2017

All of us go on journeysfrom time to time. For some this might involve a trip toEaster Island while for others it couldcomprise a folk festival in the Hebridesor dragging two small children (onecovered in fish pie) and a hundred-weight of baggage to Llandudno onArriva trains. Other journeys are moremetaphorical. Andrea Guest – whoreceived a well-deserved director’saward for her sterling work as the brainsbehind HCLU recently – is moving on topastures new working in educationadministration while Liz Stitt is alsomaking a move into life in retirement.We wish them both well.

Jess Webb and Stacey Astill havebeen on their travels from the Isle of Manto the U.S. to talk about “ghosting,” (p.4)and while they didn’t find AbrahamLincoln gyrating in his grave at the anticsof the current incumbent of the WhiteHouse they did have an interesting time.Paul Edwards (p.6) and Kerry Booth(p.8) have been wandering into the2017 CILIP conference, while SusanSmith, Tracey Pratchett, Tim Jacobsand Dom Gilroy formed a libraryversion of a super group and tookthemselves off on tour to Ireland for thelatter-day Woodstock that was the EAHILconference in July (p. 14). Not wantingto feel left out mental-health librariansfrom across the region organised theirown get-together in July – BeckyWilliams and Dan Livesey report from

the Mental Health Xtra day on page 18.

The information super-highway is stillout there although it remains to be seenwhether it’s a hideous scar on a hithertounspoilt pastoral landscape or a usefulway of getting from A to B. Librarians’roles on it are something of a mootpoint. Are we driving instructors,highway patrolmen, satnavs or serversof scones in service stations? Or all four?Health Information Week offers us agood chance to point the way thoughand Yvonne Stubbington (p.2) andPaula Elliott (p.3) have been out andabout directing people. MichelleDutton and Jane Fletcher (p.10) havebeen taking Stan the Skeleton out for atrundle to blow away the cobwebs whileAbbas Bismillah (p. 17) has beenhelping people navigate their waythrough the contraflow of Twitter withoutpicking up any penalty points. LornaDawson and Helen Kiely have beenmoving onwards and upwards with theirMasters degrees (p. 11) while VictoriaTreadway pulls over on to the hardshoulder for a randomised coffee trial(p.16). And last – but by no means least– when you go out on a journey youneed a trusted guide so who better thanMatt Holland to talk us through the insand outs of scholarly search engines(p.12).

Wherever you go this year have a goodjourney and remember, it’s better toarrive than travel hopelessly with toomuch fish pie and not enough wet wipes.

John GaleMID-CHESHIRE HOSPITALS FOUNDATION TRUST

From the old we travel to the new

IN THIS ISSUE

Health Information Week Yvonne Stubbington 2Paula Elliott 3

Keyll Darree Goes Stateside Jess Webb & Stacey Astill 4

CILIP Conference 2017Paul Edwards 6Kerry Booth 8

A trip out with Stan the library skeleton! 10Michelle Dutton & Jane Fletcher

Much ado about Masters (degrees) Helen Kiely 11

The Land of GeekMatt Holland 12

Beating Brexit Susan Smith, Tracey Pratchett, 14Tim Jacobs & Dom Gilroy

A randomised chocolate trial at Wirral 16Victoria Treadway

Twitter to Who 17Abbas Bismillah

Mental health librarians XtraMaking an Impact in Mental HealthBecky Williams & Dan Livesey 21

LIHNNK UP 55 v10_Layout 1 22/08/2017 17:15 Page 1

When I first started asClinical/Outreach Librarianat St Helens & KnowsleyTeaching Hospitals NHSTrust, I was asked to domany things, most of whichI was able to get goingwith from the start, but twoof them had me scratchingmy head for ideas.

I had to try and find ways of providingpatient information, in a libraryservice that does not deal directly withthe public, and to improve ourpartnership working.

After a meeting with the Patient Adviceand Liaison Service (PALS) and severalattempts to find out who wasresponsible for patient information inthe Trust I decided a differentapproach was needed.

I knew from previous experienceworking in Public Libraries that one ofthe more common types of enquiry arefrom members of the public who hadbeen to the doctors or had a hospitalappointment and come away wantingto know more. I therefore thought thatsharing our more in-depth knowledgeof health-information resources topublic-library staff would be a goodway of helping improve theinformation given to patients. After all,the Trusts’ patients, are the public-library services’ customers.

It was during this time that I also cameacross ‘Health Information Week’

which had, in previous years, been runby the West Midlands, and slowly anidea started to form.

I was given someone’s name in StHelens’ Public Library Service andemailed them to ask whether theywould be interested in workingtogether to promote patientinformation. I got an encouraginglyquick reply. I was kindly invited to thenext librarians’ meeting where I gave aquick presentation on patient-information resources, starting with themore basic Patient Info and NHSChoices, but working my way up tomore specialised information to meetthe needs of expert-patient enquiries. Ialso proposed the idea of running jointPublic and NHS Library stands at StHelens and Whiston Hospitals duringHealth Information Week, and onceagain I was met with enthusiasm andthe arrangements started to take place.

The events were jointly promoted inlots of different ways: posters, tweets,blogs and emails among them. Tableswere booked, bookings were checked,and checked again (you can’t be toocareful) and decisions were made onwhat to promote.

On the days (Tuesday 4th andThursday 6th) we set up our respectivelibrary tables and prepared to politelyambush all passers-by – we werelocated by the hospital restaurantswhich are used by patients, carers,visitors and staff, thus ensuring we sawas wide a range of people as possible.

All in all, both events went well. I produced a PatientInformation ResourceLeaflet which I handedout to interested staff andboth the Public LibraryService and I promotedthe Books on PrescriptionCollections as these werebooks both services had incommon and the eventsalso coincided with thelaunch of the ChronicConditions BookPrescription List.

At the end of both sessions I hadtalked to well over 70 members of staffand made several new, useful contacts.Although I was too busy to keep count,the Public Library Stall was also busy,fielding questions about bookrenewals, the children’s SummerReading challenge and libraryopening hours. There was a great dealof interest in the Chronic Conditionscollection and books on dementiawere also well received by thoselooking at both stalls. It was interestingto see how many members of staffwanted to know more about the BookPrescription scheme, both in theirprofessional capacity but also aspatients and carers themselves and itreally brought home to me the fact thatreally, no matter what their job title orrole, everyone is a member of thepublic and (at one time or another) a patient.

I’d like to thanks St Helens PublicLibrary Service for their help inmaking the events a success and inparticular Jane Rimmer and AmandaBrown for coming along to stand atthe stalls. We are looking forward tobuilding on the success of the HealthInformation Week Events and arealready coming up with ideas forfuture partnership working.

Yvonne StubbingtonST HELENS AND KNOWSLEY NHS TRUST

Health Information WeekPartnership Working and Patient Information –

I love it when a plan comes together!

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In Bolton, staff from LibraryServices, MacMillanInformation and Universityof Bolton Library cametogether in the EducationCentre Library at RoyalBolton Hospital for an event covering:

Cancer information – find outmore from MacMillan staff byvisiting their information stand

Cancer collection – browse newtitles available for Library Servicesmembers to borrow

HeLP@Bolton – chat to theLibrarian from the School of Healthand Human Sciences at theUniversity of Bolton about thelibrary resources and servicesavailable and the HELP@Boltonscheme, which enables NHS staff touse library facilities

Public library staff were busy all weekwith a timetable of events including:

Organisations including MacmillanCancer, Diabetes UK, Bolton PublicHealth, Smoking Cessation,Dementia specialists and Deafway,on hand to provide informationand advice to the public

A mindfulness workshop

Launch of the new Books onPrescription collection, ‘ReadingWell for People with Long TermConditions’. Titles cover conditionssuch as arthritis, IBS, asthma,COPD, diabetes, stroke, painmanagement etc.

A smoothie bike event at CentralLibrary which gave staff theopportunity to promote healthyeating and the NHS Live Well 5 aday campaign

Bolton Foundation Trust, MacMillanInformation and the University ofBolton Library have formed a localpartnership to improve the provision ofPublic and Patient Information (PPI).They’ve drawn up a Memorandum of

Understanding which includes thefollowing objectives:

To promote the importance of healthliteracy, including personalisedinformation, which all people canmake sense of and act on, to helpthem to make informed choices,share in decisions about their careand treatment, take control andimprove the quality of their life

To share and communicate goodpractice

The new partnership is known as BHIP(Bolton Health Information Partnership)and we’re looking forward to furtherdiscussions about how best to worktogether to meet healthcareinformation needs across Bolton.

Paula ElliottBOLTON FOUNDATION TRUST

Health Information Week2017


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Jess and Stacey from Keyll Darree Library wererecently selected to present a paper at the NinthEvidence Based Library and Information PracticeConference (EBLIP9). We were lucky enough to haveour trip sponsored by Health Care Libraries Unit(HCLU).

So, why did we take our library ghosts international? Well,at Keyll Darree we have been ghosting twice a day, everyday, for years. This is the process of issuing a book to adummy account, and then returning. “But why?” you ask…well:

Why ghost?

Back in 2010 our colleagues found that they were removingbooks which showed no usage, then being met withcomplaints from library users about their regularly-useditems being removed. They found out that students wereusing books in the library so that they could be moreeffectively shared between students (especially the bookswhich were in high demand). We needed to adapt theservice to consider this newly discovered usage pattern, andtherefore ghosting was born.

But it doesn’t just serve its original purpose, oh no, ghostingdoes so much more!

What have ghosts ever done for us?

Well, given us roughly a third of our yearly usage for thelast 7 years, for one!

But that’s not all! Ghosting also helped us to find out moreabout the general habits of our users.

Historically, we usually experience a dip in usage over thesummer months, which then builds up from the New Year toa peak in April. As April is dissertation-hand-in month wehave come to expect extremely heavy usage by our nursingstudents, and this seemed to fit the narrative of the initialstatistics.

Keyll Darree


However, from 2013 we started to see a change, with asecond peak of usage appearing in October. This new trendcontinues until the present, but hasn’t yet filtered into staff’sconsciousness – this change in usage was not something wehad recognised until we compared the statistics.

By considering the ghosting statistics we have been able toplan the library’s summer tasks more effectively. In previousyears we allowed time from May to November for large-scale projects such as stocktaking, and stock weeding -these are obviously disruptive processes which benefit fromhaving a quiet library as they are distracting for users. Weare now able to schedule our projects between the end ofMay and mid-September.

But What About…

Don’t panic! We don’t rely on ghosting alone, it works sowell because it’s coupled with a variety of safeguards.

We know there’s no guarantee the books haven’t beenpicked up and discarded – but we do pair theinformation with user reviews, suggestion box comments,and verbal reader recommendations.

We can’t guarantee anyone will leave their books out, butwe make sure to explain the policy to anyone withreservations, and remind library users we see working inthe library. If all else fails, books we remove go to thesale shelf, so we know users can purchase them – even ifthey slip through the net.

Was It Worth It?

We couldn’t pick a single bit of the conference to writeabout here, but we received some fantastic feedback onour paper (including from a librarian at Yale whoplanned to ensure that all browse data was capturedacross their campus). We do want to share theexperience with you though, so hope you will considerreading our blog about the experience. During our tripwe blogged each day, as well as tweeting during theconference (our handle is @KeyllDarree, and we’ll beusing #EBLIP9, the conference handle is @eblip9). So if you’d like to read more, then head to keylldarreegoesstateside.wordpress.com

We are also happy to send our slides to anyone whomay be interested in learning more about the way weuse ghosting.

Jess WebbStacey AstillKEYLL DARREE LIBRARY ISLE OF MAN

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Goes Stateside


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As a library assistant, I’vebrowsed some conferenceprogrammes over theyears, and seen sessionsthat looked interesting,but they’re almostuniformly expensive and,I thought, inaccessible.

My manager had the idea for me toapply via HCLU for funding to attendthis year’s CILIP Conference. I didso, only asking for access to the firstday on 5th July so as not to push myluck, and was fortunate enough tohave the request approved.

A bewildering array of publishers,book recyclers, and interior designfirms filled out the exhibition stallson the ground floor. Some offeredthe kind of space age library techthat probably recognises borrowersvia a DNA scan, incinerates themwith a plasma beam if they haveoverdue loans, and that the averageNHS library couldn’t afford in thenext hundred years. The animal-shaped furniture was tempting, too,but I suspected I’d have troublepersuading my manager of itsusefulness for a primarily remote-access library.

The main conference programmebegan with Nick Poole, Chief

Executive of CILIP, introducing thefirst keynote speaker, Dr CarlaHayden, the Librarian of Congress.She had apparently expected areserved British welcome, anassumption the packed auditorium oflibrarians trampled with theirenthusiastic whooping, stamping,and thunderous applause.

While the audience listened in raptattention, her speech establishedthemes that other sessions wouldcome back to throughout the day:the importance of libraries earningthe trust of their communities, beingaccessible and inclusive, and aboveall being a refuge for reliableinformation. Having started hercareer as a children’s librarian, shesaid with a wry smile, “If you canwork with children, you can workwith anyone.” From there, shemoved on to a library that heldsome of America’s national treasuresin a room so secure, only the capitalpolice had the keys to let her in.What made her feel able to bridgethe gulf between those two worldswas when then-President Obamatold her of his vision of taking theLibrary of Congress—an institutionwith a formal, research-focusedreputation—and making it moreaccessible to everyone. Thatmandate made her realise that thejob wouldn’t mean giving up public

service to her community, but takingit on in a different form.

The rest of the morning consisted offive concurrent sessions. I went tothe marketing workshop, hosted byTerry Kendrick from Leeds UniversityBusiness School, who zippedenthusiastically around the meetingroom as he gave his presentation.He highlighted several key elementsof modern marketing, such as theshift in emphasis from marketresearch to experimentation (ie. trystuff, and see what works). Hestressed the importance ofpresenting an accurate andconsistent message to the customerabout the service they can expect,and the need to ensure that themessage is relevant to the audience.The most vivid point was an exercisein identifying the needs of aparticular group of library users,and matching that to theirperception of the library’sperformance in meeting those needs.Terry’s stark conclusion was that, toretain a customer, the library’sperformance must match the level ofimportance the customer places ontheir needs. Exceeding expectationson things they place little value onwon’t help if the library under-performs on the customer’s keyneeds.

CILIP Conference 2017The Experience of a Wandering Library Assistant


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Professor Luciano Floridi of theUniversity of Oxford opened theafternoon session with aphilosophical speech about the“cleaving power” of the digitalrealm. He stressed this distinctiveterm for its dual meanings of cuttingapart and sticking together. Forexample, a library’s presence cannow be separate from its physicallocation, such as through an onlinecatalogue. Likewise, the ownershipof a digital product can be separatefrom its usage, such as paying forthe conditional usage of an e-bookfor an indeterminate period. At theopposite end, he highlighted theadhesion of production andconsumption, such as the way usersof social media are both contentproducers and consumers.

All of this led into his main pointabout where power lies in aninformation society. He argued thatinformation is an answered question.Having access to neither questionsnor answers results in ignorance,access to both results in information,and only having access to questionsresults in uncertainty. In this way,whoever controls access to answershas power over a person’suncertainty, where power is theability to control or influence aperson’s behaviour. He sawlibraries as democratic institutionsthat counterbalance this powerthrough the effective formulation ofquestions and free access toinformation.

The conference then split again formore independent sessions, and Ipicked the service-design seminar.This offered the most optimisticoutlook of the day’s sessions that Iattended. David Lindley ofDesigning Libraries opened with theidea that asking users what theywant from a library may be thewrong question, since their answerwould be limited by theirpreconceived ideas of what a libraryis. Instead, he said, we should askwhat library users want from theirlives. In the health sector, this couldmean asking what they want fromtheir careers, or what kind of servicethey want to offer their patients.

Neil Potentier of Assessment ServicesLtd gave a brief, but information-packed, overview of the componentsthat make for excellent customerservice. He focused on the ‘eternal

triangle’ of people (eg. employingthe right people), quality (eg.matching up to expected standards),and customers (understanding themand their needs). Another key pointwas the Kolb & Fry mind-set, a cycleof planning, doing, reviewing, andconcluding. His overarching pointwas the need for systems ofcontinual improvement.

Mark Freeman from Stockton-on-Tees Borough Council highlightedsome of the factors in making alibrary service sight-loss friendly.This can be anything from designingthe library space to be easy tonavigate, through to understandingappropriate alternative formats suchas ‘giants’ (24pt large print) andDAISYs (a form of audio bookoffered by the Royal NationalInstitute of Blind People). Hecovered the Six Steps Promise, a setof standards for libraries to improveaccess to their services. Courses forthis are available via the ReadingSight website(http://readingsight.org.uk).

The final presenter of the day wasJulia Robinson from The Wordlibrary in South Shields, who talkedabout her library’s radical redesign.Their original building looked like ithad thudded out of a giant brickmould, an industrial slab with thewords “CENTRAL LIBRARY” rivetedblandly on the front. By the end ittransformed into something thatmight be spotted in the skies overNew Mexico, abducting people foralien experiments. Changes on theinside were no less dramatic, withthe interior an open space free ofdesks, and uniformed librariansflitting around with laptops towherever the users needed them.The real close encounters came once

the new library opened, however, asJulia described their efforts in tryingto deal with the sudden influx ofteenage members. Many took timeto adjust to the idea that a librarianapproaching them to say “hello”didn’t mean they were about to bethrown out.

I left the conference wishing I’d beenable to attend more of the day’ssessions; running so many trackssimultaneously made for somedifficult choices. The tone of theday’s events, and especially thekeynotes, was a potent mix ofconcern over the current politicalclimate, an affirmation of thetenacity libraries need to defendtheir place in that environment, andnotes of optimism about what we stillstand to offer.

You can find the conferencepresentation materials at:https://www.slideshare.net/CILIP/presentations

Martyn Hucks’ photos from the eventare available at:www.flickr.com/photos/cilipmarketing/sets/72157685878185136

Paul EdwardsLIBRARY ASSISTANT, CHESHIRE ANDWIRRAL PARTNERSHIP NHSFOUNDATION TRUST


When I discovered thatthere was an opportunityto apply for a bursary forthis year’s CILIPConference; as well asthat day two hadworkshops and seminarsdirected towards healthlibrarians, I knew that Ihad to apply.

I was thrilled at having beensuccessful and thanks to HCLU andLIHNN I was able to travel toManchester for my first CILIPConference.

The Keynote speech was deliveredby Neil MacInnes – a fascinatinginsight into the renovation andrefurbishments of ManchesterCentral Library called ‘ThePossibilities are Endless,’ whichhighlighted the change in publiclibraries to a more people-and-placefocus. Hearing about the renewalprogramme was interesting andinspiring and Neil MacInnes’ speechhighlighted some of the ways inwhich public libraries can establishthemselves as relevant to the 21st

century public. For instance,Manchester Central Library is nowcelebrated as a wedding venue!

My focus at the conference was ongoing to sessions that I felt wouldbenefit my organisation and me. Itwas also an opportunity to tweetabout the event using one of ournew library mascots, Steven Sheep!

The Managing Information seminarcovered organising knowledge,mobilising evidence, and thedifferences between informationmanagement and knowledgemanagement. The emphasis was onhelping the NHS to improvehealthcare by providing access toinformation and research. The#AMillionDecisions campaign iscentral as it aims to encouragemanagers and directors to use theskills of librarians; such as theirability to provide levels of traininguseful to NHS staff and medical staffin training. As my organisation isalready taking part in#AMillionDecisions, it was anopportunity to hear more about thecampaign.

However, the most intriguing aspectof this seminar was the discussionabout the difference betweeninformation management andknowledge management –something I had never consideredbefore. In his presentation,‘Information Management andKnowledge Management: theconjoined twin disciplines?’ speakerNick Milton explained that whilstinformation management has aclearer definition; knowledgemanagement is a much moreconfused discipline to say the least!At least library and informationprofessionals can take comfort fromthe fact that more solid definitions,as well as the ISO managementsystem 30401 standard are inprogress.

The Health and Wellbeing Seminaralso emphasised other areas of thehealth library world that I had notconsidered – despite experiencingsuch situations myself! JohnathanBerry and Jane Fox’s presentationabout the mismatch between thehealth information people needagainst what they receive wasenthralling. How often patients are

Highlights from the

CILIP Conference 2017THURSDAY 6T H JULY - MANCHESTER

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confused by the information given tothem is astounding yet unsurprising.Medical language is so frequentlyused without a second thought as towhether patients will understand it.This is something I have experiencedmyself and as a result of thisseminar I am much more aware oflanguage when deliveringinformation to library users.

The Public Library Health Offer issomething I already knew about,having come from a public librarybackground. Yet it was interesting tohear from the Reading Agencyrepresentatives about the newReading Well schemes that are newor forthcoming as this informationcan be used to help my organisationmake links with local public libraryservices.

The Engaging Audiences briefingsession was an eye opener for anumber of reasons…Hearing howlibraries have increased theiroutreach and page views usingWikimedia - with the statistics toprove it - was thought-provoking.Digital and technological aspects arecentral to how libraries moveforward in the 21st century;

however I had previously thought ofWikimedia’s partner, Wikipedia, asan unreliable resource in the worldof information!

With the lecture ‘No-one I know usesit anymore: the reasons to cutlibraries’ I wanted to see what IanAnstice’s take on common excusesused against public libraries was.Having worked as a public librarianfor 8 years, I had experienced suchexcuses. Ian’s speech reflected theabsurdity of some of these excusesand proved a fantastic and inspiringspeech.

Finally, for me, one of the mostexciting aspects of attending theconference was having theopportunity to chat to otherprofessionals from different librarybackgrounds. It gave a uniqueinsight into the wider library worldand I was thrilled to listen toother librarians discussing theirroles and what strategies andprojects they are running in theirorganisations.

There were so many interestingworkshops and seminars at theconference - unfortunately it is

impossible to be in two places atonce! The sessions I attendedprovided diverse and engaginginsights into the health library world.I will take many things away fromthe conference. New ideas andcommunication channels with otherlibrary professionals are just thestart. Going to the CILIP 2017Conference was a valuableexperience. I am only a new starterto the health library community yetthis experience has strengthened myinterest in health librarianship andpursuing new outreachopportunities.

Kerry BoothASSISTANT LIBRARIAN UNIVERSITY HOSPITALS OFMORECAMBE BAY TRUST

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A T R I P O U T W I T HStan the library skeleton!At the Oxford Road site of CentralManchester University Hospitals we havean active nursery in the centre of thecampus.

In order to tell the children about people’s jobs in theTrust, we asked parents to talk about their jobs, and, asever, we jumped at the chance to talk about libraries!

Taking along the library celebrity, Stan the Skeleton,Jane and Michelle visited two of the nursery rooms witha bag full of props. In the usual style of inductions, wewanted to tell the children that Libraries were friendlyplaces that can always try and help to find the answer.

We started by explaining that a Library contains booksand computers and that all of their parents were – we

hoped - using the ones on site! To keep thingsinteractive we then explained about microbes in ourbodies with a selection of furry bugs which they couldeach hold and cuddle – the classic joke (courtesy of MrS Glover) “who wants to catch a cold?” had to come outof course!

After showing them some anatomy pictures in books, wethen asked them if they could identify parts of the bodyby sticking large signs on Stan the skeleton. Overallthere was only one child from about 30 that was reticentabout the topic to begin with but they soon settled andwere holding the skeleton’s hand by the end of thesession.

We left them with some anatomy colouring sheets and aplea to visit a library soon. The lessons learnt from theday? Never assume that a child has been to a publiclibrary – for some children it was only when a room ofPCs was mentioned that they became interested. Also,skeletons are really hard to wheel long distances onpavements…

Michelle Dutton and Jane FletcherCENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS TRUST

Michelle and Stan (note the sweetie eyes to makehim friendly! Always appreciated by the MREH staff)

Jane, Stan and the trusty bag of props


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about Masters (degrees)Much ado

In Autumn 2016,Lorna Dawson(KnowledgeService Assistant

at Greater ManchesterMental Health NHSFoundation Trust) andHelen Kiely (KnowledgeServices Assistant atWarrington & HaltonNHS Foundation Trust)both started theirLibrary andInformation Masters.

Lorna is studying part-time atManchester Metropolitan University(MMU) and Helen at the Universityof Sheffield via distance learning.One year into their study, they taketime to look back on how the yearhas gone and how things aregoing.

How did you decideon the course format?HK: I chose distance learning for afew reasons: cost-effectivenessfrom where I live, programmemodules and also I completed myprevious qualification (MA in Socialand Cultural Theory) via distancelearning and know the format worksfor me. I can read lectures notes atungodly hours of the morning andwork at my own pace.

LD: Physically going to lectures helpsme focus. I really appreciate that I’vebeen given day-release from workand that really motivates me to applywhat I’ve learnt as soon as possible tomy professional practice. I also thinkit’s a really great opportunity to startnetworking from the off.

What did you enjoy most?HK: I really enjoyed one assignmenton looking at the future of libraries indifferent sectors. It was interestingseeing how future directions affect ourcurrent practice. I read lots of casestudies and examples of best practicewhich I found really useful to see whatworked well and what hasn’t. I also

enjoyed chatting with my fellow students,many of whom come from differentlibrary and information backgrounds.

LD: I really enjoyed a group project onputting a new idea into practice. Itallowed me to think like a librarymanager which was cool and was anexperience I wouldn’t usually have. Itreally helped me put theories likeorganizational structure and marketinginto context. The girls I worked withmade it a really great experience.

What do you know nowthat you didn’t before?HK: A lot! All my assignments andlectures have taught me new things and

I’ve enjoyed being able to spend timeactually researching. Reading researchhas given me a better understanding ofwhat we do now (and why) and givesme plenty of ideas to share with the team.

LD: In my final essay I had to explainOpenAthens and link-resolver problems.I was on a tight deadline and couldhave kept it vague but I wanted toexplain it fully so I researched it. I’mreally glad I did. When I submitted thatessay, I knew no matter what mark I

got, I was happy because I’d learntsomething valuable from writing it.

How has it helped inyour job?HK: It’s helped give me a morepractical understanding aboutstrategy. One assignment I struggledwith at first was writing a project-initiation document (PID) for afictitious library and organization.This involved a lot of research ofdifferent organizations hierarchies!In the end I really enjoyed writing it,considering eventualities and ways tomitigate risk. It’s helped meunderstand more within ourworkplace.

LD: Learning about and reflecting onteam roles has helped me tounderstand better how our teamworks. I already knew it was a goodone, now I understand why. It’shelped me understand my preferredworking style so I now consciouslytry to work that way. It’s alsohighlighted things I might strugglewith, which, I hope, will make themeasier to address and overcome.

What are you lookingforward to next year?HK: We’ve got a research-methods module coming up thatI’m looking forward to as it’s beena long time since I last didsomething on this. There’s also

going to be more about KnowledgeManagement, a concept I still findchallenging to get my head around soI’m looking forward to that!

Helen Kiely

Lorna Dawson

Continued on page 13...


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THE LAND OF GEEKSCHOLARLY SEARCH ENGINES AND

NETWORKING TOOLS SCIENCEOPEN AND MICROSOFT ACADEMIC 2.0.

Academic or scholarly search is evolving with a new generation of free search and discoverytools. So move over Google Scholar andResearchGate, welcome ScienceOpen andMicrosoft Academic MA. ScienceOpen is a start-up based in Germany and the USA.Microsoft Academic is a re-engineering of anearlier version originally launched to competewith Google Scholar.

More ProfilesYet another opportunity to create your own web profiles.You might use this, you might not. Microsoft relies on youbuilding your profile from scratch. I already have four orfive of these and opted out of that one. ScienceOpen madethe smart move in my view and allows you to use ORCiD tolog in and generate a profile from your ORCiD data. Thatdid it for me. Check out ORCiD [ https://orcid.org/ ] tocreate your profile if you don’t have one.

SearchMicrosoft Academic search is a semantic search engine, nota keyword-based one. More information is available ontheir FAQ (https://academic.microsoft.com/#/faq). It'sprobably too much science for this article. The search isgood and from limited testing returns relevant results.

It also offers filters for larger sets of results, Author,Affiliation, Topic Area, Journal and Conference. ScienceOpen has a better-developed interface with a choiceof datasets, All fields, Author, Journal etc. and Filters tonarrow your search. Results can be re-ordered by anumber of criteria including Altimetric Score and CitationCount. You can export results in popular formats such asEndnote, Bibtex and RIS.

Citation SearchingAlternatives for citation searching are a real step forward.MA and ScienceOpen both offer citation data for eacharticle. However, it's hard to tell how good this data is.Google Scholar, for a long time the most used free source ofcitation data, may have inflated the number of citationsbecause it indexes more scientific documents on the webthan any other database (Khabsa & Giles, 2014). GoogleScholar has also been accused of being a bit wayward,however, things may have tightened up recently. (Harzing2017). Now you can compare Citation counts to get some idea ofthe range. Just for fun, not a scientific experiment, I did just that.

Reference: Khabsa, M. et al. 2014. The Number of Scholarly Documentson the Public Web. PLoS ONE, 9(5), e93949. Available from:https://doi.org/10.1371/journal.pone.0093949

ScienceOpen Microsoft Academic


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Search Engine Citation CountGoogle Scholar 115Microsoft Academic 108ScienceOpen 11PLoS Metrics 52

Then I tried it again …

Reference: Holland, M., 1997. Diffusion of innovation theories and theirrelevance to understanding the role of librarians when introducing users tonetworked information. Electronic Library, 15(5), 389-394. Available form:https://doi.org/10.1108/eb045587

Search Engine Citation CountGoogle Scholar 27Microsoft Academic 14ScienceOpen 0

A trend may be emerging. I know which one I prefer!

Searching through References and Citing Articles Both ScienceOpen and MA enables you to click though tolists of references and citing articles. ScienceOpen allowsyou to reorder these lists using filters including Citation Countand Altimetric score. MA does a similar thing for longer listsof references. Both make it easier to search throughreferences and citing articles than scanning static lists.

Matt HollandLIBRARIAN, NWAS LKS.NWAS LKS IS SUPPORTED BY HCLU NORTH

Links

Microsoft Academic (MA) [ https://academic.microsoft.com ]ScienceOpen [ https://www.scienceopen.com ]

References

Harzing, AW., 2017. Google Scholar is a serious alternative to Web ofScience. LSA Impact Blog. Available from: http://blogs.lse.ac.uk/impactofso-cialsciences/2017/03/16/google-scholar-is-a-serious-alternative-to-web-of-science . See also the comments section.

Khabsa, M. et al. 2014. The Number of Scholarly Documents on the PublicWeb. PLoS ONE, 9(5), e93949. Available from:https://doi.org/10.1371/journal.pone.0093949

LD: I’m also looking forward tostudying research methods and doingsuper intense research into a topicthat I’m interested in. I’m also lookingforward to learning more aboutinformation literacy. I think it’s reallyimportant for the future so I’m excitedto learn more.

What will you dodifferently in the coming year?HK: I’m not going to read the studentGoogle+ group the week before adeadline! I’ve found it becomes anecho-chamber with everyone worried

about getting their assignment ‘justperfect’. I think I will stress less if Idon’t get caught up in it! I’m going totry a new way of notetaking that Ifound online which involves puttingsummaries on the supportingreadings in a box alongside lecturesummaries.

LD: My aim is to read around thecourse more. I got into doing this insecond term and wish I’d startedearlier. It helped me feel moreconfident contributing ideas in classand one essay even helped meunderstand the changes that weregoing on at work in the Trust merger.

I also want to go to more New LibraryProfessionals Network (NLPN) events.

Lorna DawsonGREATER MANCHESTER MENTALHEALTH NHS FOUNDATION TRUST

Helen KielyWARRINGTON AND HALTONHOSPITALS NHS FOUNDATION TRUST

...continued

about Masters (degrees)Much ado


14

The North of England waswell represented at therecent EAHIL Conferenceheld at Dublin Castle14th -16th June this year.Most of us were fundedthrough Health EducationEngland and Tim wasfunded by the HealthCare Libraries Unit.

Dominic Gilroy, Doug Knock &Susan Smith presented and ran aworkshop on the Knowledge forHealthcare (KfH) Value & ImpactToolkit

Tim Jacobs presented on using arepository to build a relationshipwith the R&D Department topromote open access

David Stewart presented on the therole of the Workforce DevelopmentGroup within KfH.

Victoria Treadway presented andran a Knowledge Cafe with DrSiobhan Kelly and Dr GirendraSadera on embedded clinicallibrarianship in Critical Care.

Tracey Pratchett presented withSarah Lewis on the consultationprocesses used for developingnational STEP e-learning materialsto support searching skills acrossthe NHS workforce.

Joanne McNaughton also attended

EAHIL is a network of healthinformation professionals, with over1500 members across Europe andmembers from many other countriesaround the world. The internationalflavour of the conference was shown bythe number of presenters from Canada,Australia and America. It is also free tojoin: http://eahil.eu/join-eahil/

The conference is an opportunity toshow and share all the good work fromacross England and from Knowledge forHealthcare to an international audience.Not only does it help share best practice

and raise personal profiles, it is a greatopportunity to meet new people andlearn different approaches. It feels goodto know that the projects we wereinvolved in would be of use topeople internationally. Pictured left isSue Lacey-Bryant, Consider Mudenda &Tracey Pratchett, finding out more abouthow a project on strengtheningemergency care information andcommunications in Central Zambia -through librarians - is being funded by,and informing, NHS Education forScotland.

It’s been really hard for us to distil someof our highlights, but we had a bash.From the keynote speakers we haveselected Michelle Kraft (the “KraftyLibrarian”). She gave a very interestingand challenging talk explaining how ourinteraction with information hasfundamentally changed in a short time.She used the example of always havingher phone within arms-reach, evenwhen sleeping. It allows her to stay up-to-date, keep in contact with friends andfamily, and cyberstalk her son who wason a school trip in Limerick. She

encourages librariansto embrace change and

disruption, and make it possiblefor our users to “take advantage of yourmedical librarian.” We need to beheretical librarians and kill our sacredcows (and make some burgers) and tounlearn what we learnt at library school.She highlighted examples from aroundthe world (though mainly from the USA)of librarians doing this. Examples oflibraries harnessing opportunitiesincluded using library space as a pre-op“huddle space”, adding information andguides into clinical tools, and keepingtrack of employee research in aninstitutional repository.

Dr Mark Murphy (Dublin GP) was a firmfavourite of the conference, chieflybecause he thought “Everyone shouldhave one research librarian”. Hediscussed the issues around: howdoctors generalise the effect of treatmentand over-medicate diseases, there is anineffective use of evidence by medics,the misuse of terms such as “theevidence shows” (particularly in politics)and that a decision made should be atriad of the doctor’s experience, patientand evidence.

Workshops are a great way of meetingnew people and seeing differentperspectives on our profession. It’sfantastic to be able to participate; beinginvolved in discussions is a great way togenerate new ideas and learning.Tracey was excited to be in the samesession as Sandra McKeown. Her teamhad used Sandra’s recent article for acritical-appraisal session and changedpractice as a result of the discussion.Attending the Developing embeddedlibrary and knowledge services: AKnowledge Café by Victoria Treadway& Dr Siobhan Kelly, helped Tracey shareher experiences of piloting anembedded librarian on the critical careteam. This session highlighted some ofthe challenges with delivering thisservice and made her think about howto organise the embedded librarianservice in her Trust, what should beoffered and who should be involved.

BEATING BREXIT REPORT FORM THE EUROPEAN ASSOCIATION FOR HEALTH

INFORMATION AND LIBRARIES (EAHIL)

Top: Trinity College DublinAbove: Sue, Consider, Tracey atDublin AirportRight: Trinity College Old Library


15

Some of the sessions also helped tosupport work on the KfH Task & FinishGroups:

Cooperation and benchmarking –finding the value and impact together byGhislaine Decleve, Karen Buset, TuuleviOvaska is helping to support the MetricsTask and Finish Group (TaF). It wasparticularly useful to work with peoplefrom academic and specialist librarieswho were more focussed on researchand learning indicators. They used a newapproach to running a workshop, usingthe brain-writing technique. Whencommenting on “what makes a goodindicator”, the Metrics TaF definition wasshared: that they should be Meaningful,Actionable, Reproducible and Comparable.This resonated with the group and wasvoted as the top answer, a clear simplemessage from the Metrics TaF!

The Policies, Procedures & GuidelinesTaF will be benefitting from aNorwegian example by Love Stranbergwho has agreed to write up a case studyon his experiences of managing theDanderyd University Hospital documentsystem and the subsequent benefits (andproblems) which he has encountered.

Information has also been shared withthe Patient, Public Involvement TaF froma session run by Elin Opheim fromHøgskolebiblioteket in Norway. Thelibrary service trains user representativesworking with health professionals inevidence based practice and Elin haskindly shared an English translation ofher lesson plan and slide set, as well asa public initiative called Healthy

Scepticism (http://www.sunnskepsis.no/)which provides e-learning for the public,to enable better quality conversationswith clinicians.

David Stewart and Dominic Gilroy tookthe opportunity to attend a KnowledgeExchange session with colleagues fromEngland, Republic of Ireland, Scotland,and Wales. This took the form of sharingstories about ourselves and our servicesin support of the conference themes ofDiversity, Integration, Inspiration andIntegration.

One of the final sessions was thePartners for Leadership exchange - anexplorative session by Lotta Haglun &Anthea Sutton. It used a speed-datingapproach which was quite intense!Everyone had to be prepared to discussleadership requirements in our countries,we were given 90 seconds to share thiswith each person in the group. Mostpeople had reviewed job descriptions forleadership and management positionsand used this as a basis for theirconversations. Others took a slightlydifferent approach and talked aboutpersonal leadership journeys,experiences and opportunities. It madeyou consider what makes a leader? It’snot just about being a manager, butmore about developing a leadershipapproach and identifying the leadershipskills that you need to develop.

Going to conferences can give you anopportunity to explore some of the hostcity. Sue, Susan, Tracey, Tim & AlisonDay took the opportunity to visit the OldLibrary at Trinity College to see the Book

of Kells. The Old Library at TrinityCollege is one of the prettiest libraries inthe world. It holds over 220,000 firsteditions; many of which were given aplace on the shelf and have neverchanged location for over a century.Our geeky admiration of theclassification system (big books at thebottom and small books at the top),sparked a conversation with one of thelocal librarians who explained moreabout the running of the library, some ofthe rarities held and gave us afascinating demonstration of bookpreservation.

Would you have the patience to hoovera book, before admitting it to the bookhospital for treatment and give it abandage to hold the pages in place?

To view highlights of the conference,please visit: http://eahil2017.net/ orcheck out #eahil2017 & #icmldub

Susan SmithMID CHESHIRE HOSPITALS NHSFOUNDATION TRUST

Tracey PratchettLANCASTER TEACHING HOSPITALS

Tim JacobsTHE CHRISTIE NHS FOUNDATION TRUST

Dom GilroyHEALTH EDUCATION ENGLAND –WORKING ACROSS YORKSHIRE AND THE HUMBER

Mark the diary for:EAHIL Conference 20189–13 July 2018, Cardiff, Waleswww.eahilcardiff2018.wordpress.com


16

EATING CHOCOLATE REALLY DOES IMPROVE YOUR WELLBEING!

In celebration ofInternational ClinicalTrials Day (19th May2017) we hosted aRandomised ChocolateTrial with the ResearchDepartment.

Aiming to raise awareness of clinicaltrials and the importance of researchin a way that was fun and accessible,we attracted nearly 100 Trust staff andstudents to join our event.

We ran the event as a drop-inbetween 12pm and 2pm. Participantswere invited to move through a seriesof stations to experience the stepstaken in a clinical trial (see ‘How itWorks’ diagram).

Staff from the Library and theResearch Department were on hand toguide participants through reading theparticipant information sheet, decidingwhether they fitted the inclusioncriteria, giving consent and beingrandomised. Then came the fun bit:consuming either milk or whitechocolate before completing a shortquestionnaire about their chocolate-eating experience.

98 Trust staff took part andour results found that:

66% of staff felt that aftereating the chocolate theirwellbeing either greatly orslightly improved.

68% of staff felt that aftertaking part in thechocolate clinical trialtheir understanding ofclinical trials eithergreatly or slightlyincreased.

What worked:We were amazed at theturnout, especiallyconsidering the clinicalpressures that arecurrently being feltacross the Trust. Theconcept had clearlycaught people’simagination (as well asthe promise of freechocolate!).

Running the event as a drop-insession at lunchtime meant that itwas convenient and accessible,taking approximately 10 minutes to

participate

We invited theCommunications teamto take some photosduring the event whichhelped to raise ourprofile and ourpublished results werefeatured in thefollowing week’s staffbulletin.

What could have beenimproved:

We had invitedrepresentatives fromthe Executive Boardto come and join usfor a photo

opportunity; unfortunately ourinvitees didn’t appear.

We did get some (tongue-in-cheek)feedback that the chocolate conceptwasn’t aligned with the Trust’sHealth and Wellbeing agenda; wepromised next year to try andRandomised Cabbage Trial but I’mnot sure we’d get such a goodturnout.

Overall, we had a fantastic day andthe event really helped us to raise theprofile of both the Library and theResearch Department. Planning andorganising the event required bothteams to work together and we nowhave a closer relationship with ourresearch colleagues. We’ll definitelybe re-working and repeating the eventin 2018.

Victoria TreadwayWIRRAL UNIVERSITY TEACHING HOSPITAL

A randomised chocolate trial at Wirral

Victoria Treadway and Wirral University Hospitals Research Manager Paula Brassey


17

BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST

So many people haveasked for Social Mediatraining and so wedecided to offer Twittertraining to staff to helpsupport their professionaldevelopment.

Initially we piloted this to two groups.One was a group of friends from achurch that one of our librarians goesto. The average age of the churchgroup was 75,with the oldest personbeing nearly 90. The other group werelibrary staff. Training was delivered byCaroline Hornsby, Library Assistant.

Feedback from localchurch group:

“The ladies stated that they hadenjoyed their afternoon and had beenmade to feel very welcome. Two of theladies are over 80 and not computerliterate at all. The training was clearand concise and Caroline was “a lovelygirl”. Although only two of the ladieshave computers/mobile phones, theyhad found the training good and hadlearnt what Twitter “was all about”.One of the ladies has since opened aTwitter account. They were each givena Glossary of Terms for Twitter and mymum had taken this home and read itall out to her other daughter who livesin America! As a family, on Sundayafternoon, we discussed Twitter and mymum was able to join in!”

Overall feedback: Well presentedClear and precise notesThere was no assumption of priorknowledgePower point presentation was easyto understandanswered any questions (howeversilly they were) clearly anddiscussion usually followed whichwas usefulPractical exercise to set up anaccount at the end reinforcedlearning and put theory into practice.

I now have a Twitter account!!

Requests for Twitter training hasrocketed! With approximately10 new requests per week,ranging from all ESR groups,very senior managers, clinicaland admin staff too.

Abbas BismillahKNOWLEDGE, LIBRARY & INFORMATIONSERVICES MANAGER | HEALTH LIBRARYBRADFORD TEACHING HOSPITALS

Twitter to Who

Caroline presents Twitter training certificates to staff at the library


18

Mental health librariansfrom across the northdescended on Manchesteron 18th July for MentalHealth Xtra.

Following the success of last year MentalHealth Xtra has become an annual eventand this year we decided to focus onimpact. Impact has, of course, been highon the national agenda for some time,but during the course of the day weaimed to look at two specific questions:

What are the specific challengesfacing mental health libraries?

How can mental health librariesovercome these challenges anddemonstrate impact?

Luckily we had a range of fantasticspeakers to help us answer thesequestions and we were ready to embraceour inner worker bee!

The day got off to a thought-provokingstart as David Stewart shared his view onhow mental health libraries can make animpact. Amongst other things Davidasked us to consider the history of impactand we discovered that “measuringimpact in libraries isn’t new.” However,there is still insufficient evidence in thisarea and measuring impact remains achallenge for us all. David suggestedthat the best place to start is withorganisation’s objectives and showinghow we support them. One way to dothis is by collecting stories and casesstudies, which are rich in evidence.

Next, we shared some examples ofdemonstrating impact from our ownservices. This included impactinterviews, which provide very detailedevidence of library impact. Otherexamples included impact surveys, casestudies and feedback forms. The resultsare disseminated through posters,websites and in annual reports.

After a break for a quick cuppa westarted on the first workshop of the day.Vicky Bramwell talked us through herexperiences of turning literature searchesinto impact examples. She explainedhow some impact examples can be usedinternally but that others can be sharedmore widely. She advised us to try andlimit the time and inconvenience for thecustomer by producing a draft impactexample and then asking them toapprove/edit it. Other tips includedavoiding jargon, being brief andimagining what a lay reader would makeof it.

Vicky then asked the group to do somework! In small groups we worked thoughexamples of our own literature searches

Making an Impactin Mental Health

Figure 2 David Stewart, Director of Health-

care Libraries North Figure 3 Liz Stitt, Library Manager, Mersey Care


19

and turned them into impact examples.Everyone came away feeling positive thatit was a technique that they could easilyadapt into their own library.

Mental Health Librarians Xtra was alsoan opportunity for the group to say afond farewell to Liz Stitt. Liz was LibraryManager at Calderstones NHSPartnership Trust for many years,managing their Whalley Library. Shethen went on to join the team at MerseyCare when the two Trusts merged. Liz has been an incredibly active andenthusiastic member of the LIHNNMental Health Librarians for many years.Aside from being an incredible bakerand regularly treating us to a lemondrizzle cake, Liz has been a passionateprofessional in the field of mental health.She worked on a range of projects andinitiatives which have improved the wayin which LIHNN Mental Health Librariespromote and provide their libraryservices.

We wish her the best of luck in herretirement. Liz has a busy few monthsahead as she has plenty of holidays andtrips planned.

After an active morning we were allready for lunch so we gathered for foodand some top-quality networking. Muchhilarity was had at the low chair andhigh tables which made us all feel like

small children! Then it was back tobusiness.

After lunch, we launched into our secondworkshop of the day. Tracey Pratchettand Victoria Treeadway talked usthrough some practical steps todemonstrate impact in mental healthlibraries. In groups we worked elementsfrom the MAP toolkit using the exampleof a project to set-up a reading group.Everyone found it really useful andrealised how the MAP toolkit could beused for projects within their ownorganisations.

If you haven’t used the MAP Toolkitbefore, the Mental Health Librarians canvouch for it! It works! Find the toolkit via:https://maptoolkit.wordpress.com/

The final part of the day was our businessmeeting. We had a good discussionabout current awareness, electronicresources and other areas of goodpractice. It is always really useful to shareupdates and we all went away with lotsof new ideas and plans.

Many thanks to everyone came along onthe day and special thanks to all of ourspeakers for their excellent contributions.Looking forward to seeing you all atMental Health Xtra 2018

Becky WilliamsBRADFORD DISTRICT CARE NHS FOUNDATION TRUST

Dan LiveseyGREATER MANCHESTER MENTAL HEALTHNHS FOUNDATION TRUST

Figure 4 Tracey Pratchett


20Design & Print by Heaton Press Ltd Stockport Tel: 0161 442 1771

Editor’s Column

How you can contribute to the NewsletterAll members of LIHNN are welcome tocontribute to LIHNNK Up. We particularlyencourage contributions from para-professional staff and anyone who has notpreviously written for publication. Membersof the Editorial Board would be pleased to“mentor” new writers and provide adviceon what makes a good readable contribution.

What could you write about?Really it is up to you as we are looking fortopics of interest to health library staff. It could be:

something new that you have used oryour library has introduced

an overview of a piece of software suchas a social media tool

lessons learned (good or bad) fromdoing something differently in the library

good news that you want to share with LIHNN

an account of events and coursesattended. For conferences and coursesplease include what you found mostvaluable and what you will dodifferently from having attended theevent or course.

Format of contributions and other “rules”1. Please send your documents as Word

(i.e. either .doc or .docx) files.

2. Photos and artwork should be submittedin JPG format. Please don’t embed themin the Word documents. They should besubmitted as separate files with ameaningful caption.

3. Don’t forget your name, location, title ofarticle and date of article.

4. Please give full details of events, coursesand conferences attended. This shouldinclude:

The name of event and location

Date of event

Name of organising or sponsoring body

Details of how any support materialscan be obtained e.g. website urls

Full references to any publishedreports, articles etc.

5. All acronyms should be written out in full for the first occasion they are used in the text.

PDF copies of back issues and indexes to the newsletter are available at:http://www.lihnn.nhs.uk/index.php/lihnn/lihnnk-up/read-the-newsletter

Contributions should be submitted to:[email protected] For queries please contact:[email protected] Tel: 01772 524763

About Library andHealth Network NorthWest (LIHNN)Website: http://www.lihnn.nhs.ukfor details of the groups and their activities

LIHNN Chair: Graham Haldane (East Lancashire Hospitals),[email protected]

LIHNN Co-ordinating Committee:[email protected]

GROUP CHAIR (S ) E -MAIL

Clinical Librarians Paul Tickner [email protected]

Linda Taylor [email protected]

CPD Committee Vicky Bramwell [email protected]

Cumbria & Lancashire Librarians Chair alternates around the Group

Greater Manchester Librarians Cheryl Dagnall [email protected]

Paula Elliott [email protected]

Inter-Library Loans Steve Glover [email protected]

LIHNN Co-ordinating Committee Mike Hargreaves [email protected]

Mental Health Libraries Vicky Bramwell [email protected]

Newsletter Andrew Craig [email protected]

NWOPAC Suzanne Ford [email protected]

Quality Currently not meeting

Trainers Cath Harris [email protected]

L I H N N C H A I R S

Andrew Craig (Chair)Lancashire Teaching Hospitals NHSFoundation Trust [email protected]

Jenny DoranRoyal Liverpool & Broadgreen University Hospitals NHS [email protected]

John GaleMid Cheshire Hospitals NHS Foundation [email protected]

Sarah Gardner [email protected]

Samantha Gavaghan [email protected]

Matt HollandNW Ambulance Service NHS [email protected]

Katie NicholasHealth Education England - North West [email protected]

Gil Young [email protected]

L I H N N E D I T O R I A L B O A R D
