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Liberty City Community Collaborative for Change: A BUILD Health Challenge
Kick Off Meeting October 28, 2015
2:00-6:00pm FPSI/RLG 1
Welcome to…
Photo Taken By: Michael Marko
Meeting Results
By the end of this meeting, we will have: • Overview of Results Based Accountability™ Established an agreed-upon common result • Understanding of “What Works” and potential indicators • Reviewed Stakeholder list
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Results-Based Accountability™ Overview
October 28, 2015
Deitre L. Epps, MS Results Leadership Group
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
regetting dySource: Maryland State Department of Education
• 83% of Maryland’s kindergarteners are fully ready for school, up from 49% in 2001-2002 and 81% last year.
• Only 3% of Maryland’s children are developing readiness – fewer than 1,700 students require considerable support to do kindergarten work.
Stunning Improvements Maryland Model for School Readiness, 2011-2012
Achieving “Collective Impact” with Results-Based Accountability™ By Deitre Epps Partner & Senior Consultant, Results Leadership Group
Two Key Principles of Results Based Accountability
1. Starting with ends, working backwards to means
2. Data-driven, transparent decision making
Distinguishing “Ends”
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about the well-being of CLIENT POPULATIONS
about the well-being of WHOLE POPULATIONS
Population Accountability
Performance Accountability
For Communities – Cities – Counties – States - Nations
For Programs – Agencies – and Service Systems
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Translation Guide Not the Language Police
Ideas
1. A condition of well-being for children, adults, families & communities
2.
3.
etc.
Group 1 Group 2 Group 3 etc.
RESULT OUTCOME GOAL
TRANSLATION
Back to the Idea
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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DEFINITIONS RESULT
INDICATOR
PERFORMANCE MEASURE
1. How much did we do? 2. How well did we do it? 3. Is anyone better off?
A condition of well-being for children, adults, families or communities.
A measure which helps quantify the achievement of a result.
A measure of how well a program, agency or service system is working.
= Customer Results
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Three types:
Language Discipline [ ]
Recommended Result:
A Safe and Healthy Liberty City
Photo Taken By: Michael Marko
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DEFINITIONS RESULT
INDICATOR
PERFORMANCE MEASURE
1. How much did we do? 2. How well did we do it? 3. Is anyone better off?
A condition of well-being for children, adults, families or communities.
A Safe and Healthy Liberty City
What are some measures which help quantify the achievement of this result?
What are examples of performance measure that show how well health or safety programs are working?
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Why Distinguish Population from Performance Accountability?
ENDS
MEANS
RESULT &
INDICATORS
A STRATEGY
& PERFORMANCE MEASURES
Client result
Service delivery
Ends
Means
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Story behind the baseline
Partners (with a role to play in turning the curve)
What Works
Results Based Strategic Plan (with/ Budget)
Result or Program
Indicator Baseline
How are we doing?
Why?
Help?
Options?
Propose to do?
Turn-the-Curve Thinking™: Talk to Action
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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A Safe and Healthy Liberty City
Community-Wide Strategy/Partners
Program Performance Measures (baselines)
END
M
EAN
S
Client Outcomes END
? X
Population Accountability
Performance Accountability
1. Doing the right things?
2. Doing those things right?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Snack Break
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Right data for useful feedback?
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Criteria for
Selecting Indicators
ü Communication Power
ü Proxy Power
ü Data Power
Does the indicator communicate to a broad range of audiences?
Does the indicator say something of central importance about the result? Does the indicator bring along the data “herd”?
Quality data available on a timely basis.
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Potential Liberty City Indicators
• Asthma ED Rates, Adults • Asthma ED Rates, Youth • Asthma Hospitalization Rates, Adults • Asthma Hospitalization Rates, Youth • Unintentional Injury ED Rates, Adults • Unintentional Injury ED Rates, Youth
(Disaggregated by gender) • by gender) • Diabetes ED Rates, Adults • Diabetes Hospitalization Rates,
Adults • Unintentional Injury Hospitalization
Rates, Youth (Disaggregated
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• Firearm Injury ED Rates, Adults
• Firearm Injury ED Rates, Youth
• Firearm Injury Hospitalization Rates, Adults
• Firearm Injury Hospitalization Rates, Youth
• Juvenile Violent Charges • Juvenile Arrests • Unintentional Injury
Hospitalization Rates, Adults
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Choosing Indicators
Candidate Indicators Communication Power
Proxy Power
Data Power
H M L Measure 1 Measure 2 Measure 3 Measure 4 Measure 5 Measure 6 Measure 7 Measure 8
HData Development Agenda
H M L H M L
H L H H H
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Story behind the baseline
Partners (with a role to play in turning the curve)
What Works
Results Based Strategic Plan (with Budget)
Result
Indicator Baseline
How are we doing?
Why?
Help?
Options?
Propose to do?
Turn-the-Curve Thinking™Liberty City
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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The Matter of Baselines
Baselines have two parts: history and forecast
History Forecast Turning the Curve
OK?
Return* on Investment
* The “ROI” is not financial, it is Results
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Indicator Baseline
Result: _______________ Turn-the-Curve Thinking™: Liberty City
Story behind the baseline Research Agenda Why?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Indicator Baseline
Story behind the baseline
Result: _______________
Research Agenda
Turn-the-Curve Thinking™ Liberty City
Partners (with a role to play in turning the curve) Help?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Indicator Baseline
Story behind the baseline
Partners (with a role to play in turning the curve)
Result: _______________
Research Agenda
Turn-the-Curve Thinking™: Liberty City
What Works Research Agenda Options?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Indicator Baseline
Story behind the baseline Partners (with a role to play in turning the curve)
What Works
Result: _______________
Research Agenda
Research Agenda
Turn-the-Curve Thinking™: Talk to Action
Criteria: Leverage; Feasible; Specific; Values
Strategy Propose to do?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
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Story behind the baseline
Partners (with a role to play in turning the curve)
What Works
Results Based Strategic Plan (with Budget)
Result
Indicator Baseline
How are we doing?
Why?
Help?
Options?
Propose to do?
Turn-the-Curve Thinking™: Liberty City
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Five Conditions of Collective Impact ü A common agenda
ü Shared measurement systems
ü Mutually reinforcing activities
ü Continuous communication
ü A backbone support organization
Performance Measures
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1. How much did we do? Who are our customers and what services do we provide to them?
2. How well did we do it? How well do we provide those services?
3. Is anyone better off? What is the desired impact of those services for/on our customers (a.k.a. “customer results”)?
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Management, Budgeting & Strategic Planning
Management
Monthly or quarterly performance
assessment and action planning
using the framework./steps.
Use framework /
steps at all levels of implementation in the
agency.
Budgeting
Use the Performance Report format for
budget hearings and budget submissions to
present current performance and what
will be done next year to improve.
Budget priorities informed by the Strategic Plan
Strategic Planning
Population Level
Results & Indicators, comprehensive strategy
among and all stakeholders
Agency Level
Each department’s role in comprehensive strategy.
Agency’s multi-year priorities.
Population Accountability
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Management, Budgeting & Strategic Planning
Management
Monthly or quarterly performance
assessment and action planning using
the framework./steps.
Use framework /
steps at all levels of implementation in
the agency.
Budgeting
Use the Performance Report format for
budget hearings and budget submissions to
present current performance and what
will be done next year to improve.
Budget priorities informed by the Strategic Plan
Strategic Planning
Population Level Results & Indicators, comprehensive
strategy among all stakeholders
Agency Level Each department’s role in comprehensive strategy.
Agency’s multi-year priorities.
Program
Accountability
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Thank You! Feel free to email questions to:
Deitre Epps
For copies of
Trying Hard is Not Good Enough by Mark Friedman
www.resultsleadership.org
Stakeholders
Who else needs to be a part of this work?
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Commitment to Action
• Next meeting: December 18th, 2015 1-5pm • Location: TBD
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