Duration: 10 minutes Start Time: 9:00am PT, 10:00am MT, 11:00am CT, 12:00pm ET

Welcome and Opening Comments

Duration: 50 minutes Start Time: 9:10am PT, 10:10am MT, 11:10am CT, 12:10pm ET Brave Space Conversation: Partnership in the Face of Two Pandemics

Facilitator: Ayodola Anise

Diversity, Equity & Inclusion expert Ayodola Anise, MHS will be joined by PFAnetwork Diversity, Equity & Inclusion Workgroup members Patrick Gee, Sr., PhD, JLC, Denean Rivers and Latoshia Rouse, PFA for an insightful conversation on promoting equity across the health system. We encourage you to join us for this important conversation!

Start Time: 10:00am PT, 11:00am MT, 12:00pm CT, 1:00pm ET

Break

Duration: 15 minutes

Duration: 30 minutes Start Time: 11:15am PT, 12:15pm MT, 1:15pm CT, 2:15pm ET

Not* Your Normal Virtual-Happy-Hour: A 10-Year Celebration

Duration: 60 minutes Start Time: 10:15am PT, 11:15am MT, 12:15pm CT, 1:15pm ET

Breakout Session Pick One

Improving Patient Experience via Virtual TeleDermatology Care at Sutter Health

Provider Tools: Developed for Patients by Patients

Co-Designing Through the Crisis at The Sharp End

Partnering for Better Measurement

Across Sutter Health, is a care gap for patients to access dermatology. In some geographic areas, patients can wait up to six months for an appointment. By utilizing virtual technology, Sutter can provide patients with improved access to quality dermatology care in a faster, more convenient, and affordable way. Sutter Patient Family Advisors provided input on the parts of this platform that connect with the patient prior to launching this service to the public.

Mary Schramke, William Bratz

Engaging patients and families is incredibly challenging in a crisis situation, let alone a global pandemic. In times like these, it is easy to lose sight of care delivery needing to be built around the value it brings to individuals and communities. Connecticut hospitals, through Patient and Family Innovation Units across the state have led the way in partners with the very people who can lead us through these challenging times successfully – our patients.

Jenna Burke, Randel Horton

Patient Family Advisors (PFAs) are instrumental in co-creating tools and resources with Health Services Advisory Group (HSAG) to help increase quality of care and improve patient outcomes. As the Medicare Quality Improvement Organization for Arizona and California, HSAG has the unique opportunity to incorporate PFAs across healthcare settings. This presentation will share the perspective of one HSAG PFA and highlight how PFAs have been successfully engaged in work with hospitals, post-acute providers, and physicians.

Ellen Crowe, Donna Drouin

What does it take to create partnerships among patients, caregiver, researchers, and clinicians? In this panel presentation, we will explore that question with patients and researchers who partnered together to develop and implement quality measures. They will share what worked well, and what they found challenging, around communication, training, compensation, and decision making within their teams.

Ellen Schultz, Hala Durrah, Hillary Washburn, Derek Forfang

Libby Hoy Founder/CEO PFCCpartners

Libby welcomes participants to what would-have-been the 10th PFCC Conference, now a virtual skills exchange. We will use this time to get our technology and our brains ready for learning.

Participants: • Patrick Gee • Denean Greene • LaToshia Rouse

Duration: 60 minutes Start Time: 10:00am PT, 11:00am MT, 12:00pm CT, 1:00pm ET No One Dies Alone: A Story of Compassion Breakthroughs to Elevate Your PAC’s

Effectiveness

Lasting Lessons about Measuring What Matters

PFAC’s and Behavioral Health

No One Dies Alone, is a story of compassion. Compassion drove community hospital to partner with Patient Family Advisors to design, implement and participate in a program that honors the dignity and reflects the needs of patients who may not have families or access to loved ones at their end of life; particularly during COVID-19 pandemic restrictions. Being creative and resourceful; tools recruitment processes, training and implementation of a hospital-wide initiative was co-designed.

Michelle Bogarin, Paulette Bradley, Erika Martinez

Just before stay-at-home orders and cancelled travel plans a group of PFCC-passionate people met to strengthen how we measure quality in healthcare. Some were more practiced with empathy; some were more practiced with analysis. All had a desire to merge stories and data to better understand quality. Respect, partnership, inclusivity, mentorship, support, and investment were some of the missing ingredients. Hear reflections from participants on how these priorities have become even more relevant to facing today’s challenges.

Linda Fahey, Kerry Litman, Mike Adamson, Susan Mahler

Patient Advisory Councils (PACs) are most effective when leader, physician, administrator/clinician, and patient advisor co-chairs all are active participants. This session will focus on how this integrated approach and our proven 5-Step PAC “Pathway to Success” have been instrumental in transforming our Kaiser Permanente PFCC program to become more effective in improving strategic initiatives, and in ensuring that patients advisors, physicians, and other leaders feel their work on the PAC is truly improving care.

Alexis Malfesi, Theresa Schmidt, Stephen Hoy, Desiree Collins-Bradley

The UCLA Resnick Neuropsychiatric Hospital and Department of Psychiatry formed the PFAC in 2014 to facilitate partnerships between patients/families/friends and the administration and staff covering inpatient, partial hospitals and outpatient programs. The presentation will focus on how to successfully engage a Patient and Family Advisory Council, the important influence and role of the group on hospital and outpatient clinic operations, and the key successes of the committee, including the development of a patient education and orientation app.

Glenn Kopelson, Martha Browning, Steve Cohen, Maria Monica Dela Cruz

Breakout Session Pick One

Duration: 60 minutes Start Time: 9:00am PT, 10:00am MT, 11:00am CT, 12:00pm ET

Partnership Panel Facilitated by Libby Hoy

Start Time: 11:00am PT, 12:00pm MT, 1:00pm CT, 2:00pm ET Duration: 15 minutes

Break

Duration: 15 minutes Start Time: 8:45am PT, 9:45am MT, 10:45am CT, 11:45pm ET

Mindfulness Exercise Facilitated by: Abhi Dalal

The Patient Family Partnership Panel has been a highlight of the PFCC Conference since its inception. This panel brings together Patient/Family Advisors, health system leaders, and other stakeholders who share a passion for co-design of improvement efforts in healthcare.

Rosie Bartel Carlos Benavides Eli Quisenberry Gilbert Salinas

Duration: 60 minutes Start Time: 11:15am PT, 12:15pm MT, 1:15pm CT, 2:15pm ET

Breakout Session Pick One

What Keeps Your Hospitalized Patient Up at Night?

Creating a Culture of Safety Together

Health Literacy: Please Don’t Ask if I Understand

Patient Family Advisors in Merger and Acquisition

Healthcare-Associated Infections (HAIs) are the most frequent adverse event in healthcare. The environment plays a critical role in transmitting pathogens causing HAIs. The physical environment is also important to hospitalized patients and family members. Patient satisfaction frequently includes measures of cleanliness of the physical environment. Patients provide a unique perspective for targeting environmental surfaces for cleaning. Patient/family engagement in environmental cleaning processes may lead to improved practices for reducing HAI transmission as well as improve patient satisfaction.

Rosie Bartel, David Bartel, Daniel Ricci

In this interactive didactic session using evidence-based information and our own lived experiences, we will describe the importance of health literacy in healthcare and research. We will explore key concepts of health literacy and ask participants to apply these concepts to real-world examples including patient education materials, research consent forms and data collection instruments. Finally, we will provide practice guidance in plain language writing.

Donna Provenzano, Patricia O’Hanlon, Linda Waddell

This presentation will focus on how families and staff worked side by side to fully integrate our culture of HRO. We will share our unified strategy on how families are key drivers in promoting safety, high quality, and PFCC culture.

James Harrison, Melissa Wurst, Martie Carnie

Hospital and health system mergers, acquisitions (M&A) and partnership transactions are featured in the news almost daily. During the turbulent times of transition, the PFAs in an urban safety net hospital levered their partnership to generate organization stability. Participating in the required M&A activities became creative during the COVID-19 pandemic restrictions on gatherings and physical distancing.

Mary Lynne Knighten, Alice Gunderson, Derek Drake, Clarice Crossley

Duration: 45 minutes Start Time: 12:15pm PT, 1:15pm MT, 2:15pm CT, 3:15pm ET

Moving Ideas into Action in a Virtual World

Not the End, But the

Beginning

Sue Collier, Tara Bristol Rouse, Lindsey Galli

As a result of COVID-19, we are not only changing the way we attend conferences, but also changing the way we share what we learn at conferences with our colleagues. This session will feature a creative approach to sharing information and ideas gathered during our virtual skills exchange. Participants will co-design an action plan that brings new ideas to life within organizations.