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LHO/CDPUser Conference
Feb 5-6, 2013
Agenda for February 5th
• 09:00 – 09:15 Conference call setup
• 09:15 – 09:30 Welcome & Introductions
• 09:30 – 12:30 CDP Time
• 12:30 – 01:30 Lunch
• 01:30 - 01:45 Technical Issues & Questions
• 01:45 – 04:25 LHO Time
CDP Time• New Report formats – 353, 758, and 439• MCO #9 – Humana• Prenatal Payor code 7• Label printing changes• New CMS 1500 screens• PSIQ Screens• Password Resets• Immunization Registry Changes• CDP User Survey Results
LHO Time
• Coding – Cynthia Robinson
• Billing – Sharon Trivette
• Consent for Services – Janet Overstreet
Who do we contact when we have a
problem?
Local Health Help Desk
• Policy Issues
• New KY# and permissions
• Encounter Problems
• Billing Issues – Large and Small
• CPT Code charges
• Provider #’s, Alternate sites
• Access to Oracle, E-reports and L-Drive
CDP Customer Support
• Questions on Oracle & E-reports
• A/R questions
• Problems with CMS screens or reports
• Bugs with Portal
• Report reloads
How to contact helpdesk
• WIC Helpdesk – [email protected]
• 1-877-597-0367
• LHO Helpdesk – [email protected]
• 1-502-564-6663 option 1
How to contact helpdesk
• CDP help desk
• 1-866-237-4814
If you have questions during this training
• You can ask the presenter in person
• Or
• Email your question to [email protected]
• We will address emailed questions later in the meeting.
• We will not tell who asked the question.
E-reports
• Are you using E-reports?
• OR
• Are you printing out reports?
• And running out of room for storage?
• Is your clinic paying for storage of them?
• Your clinic is also paying for paper then!
E-reports Sign In
Page will show the sites you have access too.
Click on the site #
Then click on the system, then the month.
To View, click on report, then view.
Report view
Click Save, to save on your computer.
Click Download, to save on computer.
ZIP Command
Select the reports you want to save.
Click continue,
Click View downloads
Click Save
A zip file will be saved. You can move it anywhere.
If you double click, it will open up the zip file and show all reports.
Any Questions???
