Lexmark CS310/CS410/CS510 and CX310/CX410…contentdelivery.lexmark.com/webcontent/training/CSCX310-510/CSCX... · Lexmark CS310/CS410/CS510 and CX310/CX410/CX510 ... For Training

Lexmark CS310/CS410/CS510 and

CX310/CX410/CX510

Color Product Study Guide

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide Rev 1.6a

For Training Purposes Only 1/15/2013

Edition: January 2013 Revision: 1.6a The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Services Training/008-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility. Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of their respective owners. © 2013 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.






Table of Contents

LASER PRINTER NAMING CONVENTION ................................................................... 1

TLI, TYPE AND SERIAL NUMBER LOCATION ............................................................ 2

TECHNICAL INFORMATION ......................................................................................... 3

SPECIFICATIONS: CS310/CS410/CS510 .................................................................................................. 3

Print Speed: CS310/CS410/CS510 ................................................................................................. 4

Duty Cycle: CS310/CS410/CS510 ................................................................................................... 4

Wireless Option: CS310/CS410/CS510........................................................................................... 5

MEDIA OPTIONS: CS310/CS410/CS510 .................................................................................................. 6

Media Sources and Capacities: CS310/CS410/CS510 ................................................................... 7

SPECIFICATIONS: CX310/CX410/CX510 .................................................................................................. 8

Print Speed: CX310/CX410/CX510 ................................................................................................. 9

Duty Cycle: CX310/CX410/CX510 ................................................................................................... 9

Wireless Option: CX310/CX410/CX510......................................................................................... 10

Fax Specifications: CX410/CX510 ................................................................................................. 11

Scanner Specifications: CX310/CX410/CX510 ............................................................................. 12

ADF Scan Speed: CX310/CX410/CX510 ...................................................................................... 12

Copy Speed: CX310/CX410/CX510 .............................................................................................. 13

MEDIA OPTIONS: CX310/CX410/CX510 ................................................................................................ 14

Media Sources and Capacities: CX310/CX410CX510 .................................................................. 15

THEORY OF OPERATION ........................................................................................... 16

ELECTROPHOTOGRAPHIC PROCESS ........................................................................................................ 16

Charge............................................................................................................................................ 17

Expose ........................................................................................................................................... 18

Develop .......................................................................................................................................... 19

1st Transfer ..................................................................................................................................... 20

2nd

Transfer .................................................................................................................................... 21

Fuse ............................................................................................................................................... 22

Clean/Erase ................................................................................................................................... 23

EP Process Key Components ........................................................................................................ 24

PAPER TRANSPORT SYSTEM ................................................................................................................... 26

Paper Transport System Key Components: CS310/CS410/CS510 .............................................. 27

Print Engine Paper Path: CS310/CS410/CS510 ........................................................................... 29



Paper Jam Locations: CS310/CS410/CS510 ................................................................................ 30

Paper Transport System Key Components: CX310/CX410/CX510 .............................................. 31

Print Engine Paper Path: CX310/CX410/CX510 ........................................................................... 33

Paper Jam Locations: CX310/CX410/CX510 ................................................................................ 34

SCANNER SYSTEM: CX310/CX410/CX510 ............................................................................................. 35

Flatbed Key Components............................................................................................................... 35

ADF Theory of Operation: CX310/CX410/CX510 .......................................................................... 36

ADF Key Components: CX310 ...................................................................................................... 37

ADF Paper Path: CX310 ................................................................................................................ 38

ADF Key Components: CX410/CX510 .......................................................................................... 39

ADF Paper Path: CX410/CX510 .................................................................................................... 40

CONTROL PANEL AND MENUS ................................................................................. 41

CS310: 2-LINE APA DISPLAY ................................................................................................................ 41

Buttons and Functions: CS310 ...................................................................................................... 41

Administrative (Customer) Menu: CS310 ...................................................................................... 42

Service Menus: CS310 .................................................................................................................. 43

CS410: 2.4” COLOR DISPLAY ................................................................................................................ 45



Service Menus: CS410 .................................................................................................................. 47

CS510: 4.3” COLOR TOUCHSCREEN ETASK ........................................................................................... 49


Home Screen Buttons and Functions: CS510 ............................................................................... 50


Service Menus: CS510 .................................................................................................................. 52

CX310: 2.4” COLOR DISPLAY ................................................................................................................ 54

Buttons and Functions: CX310 ...................................................................................................... 54

Administrative (Customer) Menu: CX310 ...................................................................................... 55

Service Menus: CX310 .................................................................................................................. 56

CX410: 4.3” COLOR TOUCH SCREEN ETASK .......................................................................................... 58


Home Screen Buttons and Functions: CX410 ............................................................................... 59


Service Menus: CX410 .................................................................................................................. 61

CX510: 7” COLOR TOUCHSCREEN ETASK .............................................................................................. 63




Home Screen Buttons and Functions: CX510 ............................................................................... 64


Service Menus: CX510 .................................................................................................................. 67

SUPPLIES .................................................................................................................... 69

SUPPLY ITEMS: CS310/CS410/CS510 ................................................................................................... 69

Toner Cartridges ............................................................................................................................ 69

Photoconductor / Imaging Unit / Developer ................................................................................... 70

Waste Toner Bottle ........................................................................................................................ 71

SUPPLY ITEMS: CX310/CX410/CX510 ................................................................................................... 72

Toner Cartridges ............................................................................................................................ 72

Photoconductor / Imaging Unit / Developer ................................................................................... 73

Waste Toner Bottle ........................................................................................................................ 74

SUPPLY LIFE MESSAGING INFORMATION .................................................................................................. 75

Toner Cartridge Life Messaging ..................................................................................................... 75

Imaging Unit Life Messaging .......................................................................................................... 76

Maintenance Kit Life Messaging .................................................................................................... 77

How to Change Supply Life Messaging Settings ........................................................................... 78

Detection of Non-Genuine Supplies ............................................................................................... 80

MAINTENANCE ITEMS .............................................................................................................................. 81

PRINT QUALITY DIAGNOSTIC TIPS .......................................................................... 82

GENERAL TERMINOLOGY ........................................................................................................................ 82

PRINT QUALITY RULES OF THUMB ........................................................................................................... 83

PAPER TRANSPORT DIAGNOSTIC TIPS .................................................................. 84

PAPER RULES OF THUMB ........................................................................................................................ 84

COMPLEX PARTS AND PROCEDURES .................................................................... 85

FLATBED SCANNER ASSEMBLY .......................................................................................... 86

ADF ASSEMBLY ..................................................................................................................... 86

TOP COVER ....................................................................................................................... 86

CONTROLLER BOARD ............................................................................................................. 86

CONTROL PANEL ............................................................................................................................. 90

PRINTHEAD ............................................................................................................................ 90

TRANSFER MODULE .................................................................................................................... 90



FUSER .................................................................................................................................... 90

TONER DENSITY SENSOR ............................................................................................................. 90

MIRRORED NVRAM COMPONENTS ......................................................................................................... 91

Controller Board ............................................................................................................ 91

Control Panel ........................................................................................................................... 91

UICC Card ............................................................................................................................... 91

CLEANING THE MFP DOCUMENT GLASS .................................................................................................. 92

ZERO INSERTION FORCE (ZIF) CONNECTORS ........................................................................................... 93

Horizontal Top Contact Connector ................................................................................................. 94

How to Remove a Cable from the Horizontal Top Contact Connector.................................... 94

How to Insert a Cable into the Horizontal Top Contact Connector ......................................... 95

Horizontal Bottom Contact Connector ........................................................................................... 96

How to Remove a Cable from the Horizontal Bottom Contact Connector .............................. 96

How to Insert a Cable into the Horizontal Bottom Contact Connector .................................... 97

Vertical Mount Contact Connector ................................................................................................. 98

How to Remove a Cable from the Vertical Mount Contact Connector .................................... 98

How to Insert a Cable into the Vertical Mount Contact Connector .......................................... 99

Horizontal Sliding Contact Connector .......................................................................................... 100

How to Remove a Cable from the Horizontal Sliding Contact Connector ............................. 100

Inserting a Cable into the Horizontal Sliding Contact Connector .......................................... 101

Low Insertion Force (LIF) connector ............................................................................................ 102

How to Insert a Cable into the LIF Connector ....................................................................... 102

FIRMWARE AND FUNCTIONALITY CHANGES ....................................................... 103

AUTO REBOOT – ERROR RECOVERY ..................................................................................................... 103

Sample Generic Control Panel Messages after Auto Reboot...................................................... 104

SAFE MODE .......................................................................................................................................... 105

When Should Safe Mode be Enabled? ........................................................................................ 105

Configuration and Management ................................................................................................... 106

Messaging .................................................................................................................................... 106

Print Behavior ............................................................................................................................... 106

RESTORE POINT ................................................................................................................................... 107

SOFTWARE SOLUTIONS ......................................................................................................................... 108

eSF Based Solutions .................................................................................................................... 108

cSF Based Solutions Support ...................................................................................................... 108

SECURITY AND PRIVACY FUNCTIONALITY ............................................................................................... 109

Security and Privacy Features: CS310/CS410/CS510 and CX310/CX410/CX510 .................... 109

Security and Privacy Features: CS510 and CX510 with a Hard disk .......................................... 110



Security and Privacy Features: CX410/CX510 with Fax Capability ............................................ 111

Security and Privacy Features: CS510 and CX410/CX510 eTask MFPs ................................... 111

NEW PRINTER FUNCTIONS: CS310/CS410/CS510 AND CX310/CX410/CX510 .................................... 112

MAJOR COMPONENT LOCATIONS ......................................................................... 115





For Training Purposes Only 1/15/2013 1

Laser Printer Naming Convention Beginning in the fall of 2012, Lexmark changed the naming convention of its laser printers based on a 5-digit identifier. The chart below outlines what each of these codes mean.

M S 8 1 2 dn

“M” for monochrome laser and “C” for color

“S” for single function and “X” for multifunction

Class: higher the number, greater level of performance and duty cycle

Gen: changes with each generation of product introduced in that class

Model: identifies the specific model within a class and generation

Suffix Convention

n Network

d Duplex

e eTask

h Hard Drive

x High Capacity Input Tray

f Finisher

m Mailbox

t Tray

p Hole Punch



TLI, Type and Serial Number Location To find the TLI, printer Type and Serial number, open Tray 1 and look on the left side of the frame.



Technical Information

Specifications: CS310/CS410/CS510 CS310n, dn CS410n, dn, dtn CS510de, dte

Processor

Speed 800 MHZ Dual Core 800 MHZ Dual Core 800 MHZ Dual Core

Memory

Standard MB 256MB (soldered to board) 512MB

Optional 1GB, 2GBDDR3 X 32 DIMMs 1GB, 2GB DDR3 X 32

DIMMs

Max 2.25 GB 2.25 GB 2.25 GB

Optional Hard Drive n/a 160 GB or Higher

2.5 Notebook Style HDD, Serial ATA

Optional Flash Memory 256MB eMMC 256MB eMMC 256MB eMMC

Control Panel

2-Line APA Display 2.4” Color Display with

Number Pad

4.3” Color Touch Screen with Number Pad

eTask

Connectivity

Standard 10/100 Ethernet

USB 2.0 High Speed

10/100 Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed

Gigabit Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed, &

Rear Host USB 2.0 High Speed

Option Slots

DRAM DIMM Slots 1 1 11

eSF Support? No No All eSF apps supported

sSF Support? No No Lexmark Embedded

Solutions Framework (sSF)

cSF Support? No No No

Wireless Option Yes3 Yes

3 Yes

3

ISP (INA) Slots No No No

Speaker No No Yes

Paper Handling

Duplex Manual on “n” Manual on “n”

Standard Standard on “dn” Standard on “dn” and “dtn”

Service

Warranty 1yr Advanced Exchange 1yr Advanced Exchange 1yr Advanced Exchange

Print Resolution

Default 4800CQ (full printer speed)

Optional 1200dpi (reduced printer speed) is supported in PS and PCL only



Printer

Print Technology Electro-photography, Belt Fuser, LSU (Laser Scanning Unit), C- Paper Path

Paper Feed Orientation Short Edge Fed (SEF)

1 The CS510 series ships with a 256MB DIMM in the extra memory slot. Increasing memory beyond the standard 512MB

requires removal of this DIMM.

2 Only one firmware solution card may be installed in the printer at a time.

3 See the following page for more information regarding the wireless option.

Print Speed: CS310/CS410/CS510

Media Size

CS310 CS410 CS510

Mono Simplex

1

Color Simplex

1

Mono Simplex

1

Color Simplex

1

Mono Simplex

1

Color Simplex

1

Letter (plain)

25 ppm 25 ppm 32 ppm 32 ppm 32 ppm 32 ppm

A4 (plain) 23 ppm 23 ppm 30 ppm 30 ppm 30 ppm 30 ppm

1 Calculated using Tray 1 and an Optional 550 Drawer. When printing from Tray 1 or the optional 550 Drawer, the first print job after a POR or tray insertion causes the first 4 pages print at “legal” speed. The remainder of the pages printed (until the next POR or tray insertion) print at the speeds shown.

Duty Cycle: CS310/CS410/CS510

Usage (Pages)

Model Recommended Monthly Usage 1 Duty Cycle

2

CS310n, dn 500 – 5,000 Pages 60K Pages

CS410n, dn, dtn 800 – 6,000 Pages 75K Pages

CS510de, dte 1500 – 7,000 Pages 85K Pages

1 Recommended Monthly Usage is an average range of pages customers plan to print on the device

each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage. ² Duty Cycle is defined as the maximum monthly usage verified using multi-shift operation. The usage rate can be limited by application and run mode.



Wireless Option: CS310/CS410/CS510

The printers have a customer installable 802.11 b/g/n wireless option that connects through an external port.



Media Options: CS310/CS410/CS510

Options

650 Sheet Duo Tray (550 + 100 MPF) Comes preinstalled on the CS410dtn, CS510dte

550 Sheet Tray (Installs underneath the 650 Sheet Duo Tray) Not available as an option for the CS310n or CS310dn printers

Lexmark Swivel Cabinet Recommended with the optional 550 sheet Tray to support the printer and options. The cabinet swivels and has a drawer that can hold up to three reams of paper (letter or A4) and three sets of toner cartridges.

Adjustable Printer Stand



Media Sources and Capacities: CS310/CS410/CS510

Source CS310n, CS310dn

CS410n, CS410dn

CS510de CS410dtn, CS510dte

Input Sources

Standard Sources 1 1 1 3

Optional trays 1 2 2 1

Maximum Input Sources1

31 4

1 4

1 4

1

Standard Input Capacities2

Standard Input 250 250 250 250

MPF Capacity (optional on n, dn and de models)

N/A N/A N/A 100

Second Tray Capacity N/A N/A N/A 550

Manual Slot 1 1 1 1

Total Standard Capacity 251 251 251 901

Optional Input

650-Sheet Duo Tray (550+100MPF)

Yes Yes Yes Included

550-Sheet Tray No Yes Yes Yes

Max Input Capacity 901 1451 1451 1451

Standard Output

Standard Output Bin Capacity

125 125 125 125

Max Output Paper Capacity

125 125 125 125

1 Includes the 100 sheet MPF that is included with the 650-Sheet Duo Tray

2 Assuming 20 lb. xerographic paper at ambient environment



Specifications: CX310/CX410/CX510

CX310n, dn CX410e, de, dte CX510de CX510dhe, dthe

Processor

Speed 800 MHZ Dual Core 800 MHZ Dual Core 800 MHZ Dual Core 800 MHZ Dual Core

Memory

Standard MB 512MB (512 MB soldered to board) 1GB

Optional 1GB, 2GB DDR3 X 32 DIMMs 1GB, 2GB DDR3 X 32 DIMMs

Max 2.5 GB 2.5 GB 3 GB

Optional Hard Drive n/a Optional 160 GB or Higher

2.5 Notebook Style HDD, Serial ATA

Optional Flash Memory

256MB NAND 2Gb (Gigabits) eMMC 2Gb (Gigabits) eMMC 2Gb (Gigabits) eMMC

Connectivity

Standard Gigabit Ethernet

USB 2.0 High Speed

Gigabit Ethernet USB 2.0 High Speed, Front Host USB 2.0

High Speed

Gigabit Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed, & Rear Host USB 2.0 High

Speed

Gigabit Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed, & Rear Host USB 2.0 High

Speed

Control Panel

Control Panel Style 2.4” Color TFT w/ Num

Pad 4.3” Touch w/ Num Pad

eTask 7” Touch w/ Num Pad

eTask 7” Touch w/ Num Pad

eTask

Option Slots

DRAM DIMM Slots 1 1 1 1

eSF Support? No Supports eSF that does

not require HD Supports eSF that

does not require HD All eSF apps

supported

sSF Support? No Lexmark Embedded Solutions Framework

(sSF)

Lexmark Embedded Solutions Framework

(sSF)

Lexmark Embedded Solutions Framework

(sSF)

cSF Support? No Lexmark Cloud

Solutions Framework (cSF)

Lexmark Cloud Solutions Framework

(cSF)

Lexmark Cloud Solutions Framework

(cSF)

Flash/Font Card Yes Yes Yes Yes

DLE Firmware Card, Font Card and Flash Memory Card Slots

11 1

1 1

1 11

Wireless Option Yes Yes Yes Yes

ISP (INA) Slots None None None None

Speaker Beeper Speaker Speaker Speaker

Paper Handling

Duplex

Manual on “n” Manual on “e”

Standard

Standard on “dn” Standard on “de” and

“dte”

Service

Warranty One year On-site Repair



Print Resolution

Default 4800CQ (full printer speed)

Optional 1200dpi (reduced printer speed) is supported in PS and PCL only

Printer

Print Technology Electro-photography, Belt Fuser, LSU (Laser Scanning Unit), C- Paper Path

Scanner ADF Type Simplex Duplex (RADF)

Fax No Yes

Paper Feed Orientation

Short Edge Fed (SEF)

1Only one firmware solution card may be installed in the printer at a time.

Print Speed: CX310/CX410/CX510

Media Size

CX310 CX410 CX510

Mono Simplex

1

Color Simplex

1

Mono Simplex

1

Color Simplex

1

Mono Simplex

1

Color Simplex

1

Letter (plain)

25 ppm 25 ppm 32 ppm 32 ppm 32 ppm 32 ppm

A4 (plain) 23 ppm 23 ppm 30 ppm 30 ppm 30 ppm 30 ppm

1 Calculated using Tray 1 and an Optional 550 Drawer. When printing from Tray 1 or the optional 550 Drawer, the first print job after a POR or tray insertion causes the first 4 pages print at “legal” speed. The remainder of the pages printed (until the next POR or tray insertion) print at the speeds shown.

Duty Cycle: CX310/CX410/CX510

Usage (Pages)

Model Recommended Monthly Usage 1 Duty Cycle

2

CX310 500 – 5,000 Pages 60K Pages

CX410 800 – 6,000 Pages 75K Pages

CX510 1500 – 7,000 Pages 85K Pages

1 Recommended Monthly Usage is an average range of pages customers plan to print on the device

each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage. ² Duty Cycle is defined as the maximum monthly usage verified using multi-shift operation. The usage rate can be limited by application and run mode.



Wireless Option: CX310/CX410/CX510

The printers have a customer installable 802.11 b/g/n wireless option that connects through an external port.



Fax Specifications: CX410/CX510

Feature Notes

Fax Send Transmission Speed – 33.6Kbps

<3 seconds per page

Fax Storage

If a hard drive is installed then faxes are stored on the hard drive; the fax storage is the size of the hard drive less 1 GB.

If a hard drive is not installed then faxes are stored on the Flash. The maximum fax storage size on flash is 18 MB.

Color Fax

Enable Color Scans

Auto Convert Color to Mono Fax

Enable Color Fax Receive

When On, the sending device transmits in color and receiving device prints in color (Color device) or grayscale (Mono device)

When Off, the sending device converts and transmits the job as a mono job

Dial Mode Touch Tone

Pulse

Custom Job scanning Only appears if hard drive installed

Scan Preview Only appears if hard drive installed

Fax Number Masking Active masking

Block Junk Fax Banned Fax List

Based on Caller ID or Remote Station ID

Broadcast Fax Maximum locations is 400

Fax Shortcuts – Average shortcut includes:

25 Characters for Name

10 Characters for Number

4 Characters for Shortcut ID

Shortcuts can contain one phone number or multiple numbers. Each number is a location.

Fax Forwarding

Fax – using one Fax Shortcut

Email – using one Email Shortcut

FTP – using one FTP shortcut

LDSS

eSF – supported via custom application

Any fax resolution that can be received can also be forwarded

Fax Print Holding Only appears if hard drive installed

Fax Logs

Transmission Log

Receive Error Log

Fax Call Log

Fax Job Log



Scanner Specifications: CX310/CX410/CX510

CX310 CX410 CX510

Scanner

Scanner Type Color/Mono Scanner, Flatbed and ADF attached

Scan Technology Charge Coupled Device (CCD)

Light Source LED

Number of Light sources 42

Scanner ADF

ADF Type Simplex Duplex RADF Duplex RADF

Max ADF Resolution 1200 x 600 dpi - Mono 600 x 600 dpi Color

1

Scanner ADF Document Input & Output Capacity

50 Sheets, 20 lb. (75 g/m2) Bond

Scanner Media Weight Max. 32lb (120g/m

2)

Min. 14lb (52g/m2)

ADF Scan Area Max. 8.5” x 14.0” (216mm x 355mm) Short Edge Feed (SEF) Min. A6 (74mm x 105mm) Short Edge Feed (SEF)

Scanner Flatbed

Flatbed Scan Area Max 8.5” x 11.7”

Max Flatbed Resolution 1200 x 600 dpi - Mono 600 x 600 dpi Color

1

1 Paper Size dependent – via scan to host or scan to USB

ADF Scan Speed: CX310/CX410/CX510

Model Sides Size PPM (Mono) PPM (Color)

CX310 Simplex Letter 32 32

A4 30 30

CX410

Simplex Letter 32 32

A4 30 30

Duplex Letter 14 14

A4 13.5 13

CX510


A4 30 30

Duplex Letter 14 14

A4 13.5 13.5



Copy Speed: CX310/CX410/CX510

Model Sides Size PPM (Mono) PPM (Color)

CX310


A4 23 23

Duplex (1:2) Letter 12 12

A4 12 12

CX410


A4 30 30

Duplex Letter 15 15

A4 15 15

CX510


A4 30 30

Duplex Letter 15 15

A4 15 15



Media Options: CX310/CX410/CX510

Options

650 Sheet Duo Tray (550 + 100 MPF) Comes preinstalled on the CX410dte, CX510dthe

550 Sheet Tray (Installs underneath the 650 Sheet Duo Tray) Not available as an option for the CX310n or CX310dn printers

Lexmark Swivel Cabinet Recommended with the optional 550 sheet Tray to support the printer and options. The cabinet swivels and has a drawer that can hold up to three reams of paper (letter or A4) and three sets of toner cartridges.

Adjustable Printer Stand



Media Sources and Capacities: CX310/CX410CX510

Source CX310n, CX310dn

CX410e, CX410de

CX510de, CX510dhe

CX410dte, CX510dthe

Input Sources

Standard Sources 1 1 1 3

Optional trays 1 2 2 1

Maximum Input Sources1

31 4

1 4

1 4

1

Standard Input Capacities2

Standard Input Tray 250 250 250 250 + 550

MPF Capacity (optional on n, dn, e, de and dhe models)

N/A N/A N/A 100

Manual Slot 1 1 1 1

Total Standard Capacity 251 251 251 901

Optional Input

650-Sheet Duo Tray (550 + 100MPF)

Yes Yes Yes Included

550-Sheet Tray No Yes Yes Yes

Max Input Capacity 901 1451 1451 1451

Standard Output

Standard Output Bin Capacity

150 150 150 150

1 Includes the 100 sheet MPF that is included with the 650-Sheet Duo Tray

2 Assuming 20 lb. xerographic paper at ambient environment



Theory of Operation

Electrophotographic Process This color laser printer uses the Electrophotographic process (EP Process) to image toner onto the media via a tandem (in-line) system. This system contains four toner cartridge assemblies (cyan, yellow, magenta, and black). The Electrophotographic Process steps are as follows:

EP Step Function

Charge The Photoconductor Drum surface is charged with electricity from the Bias Charge Roll.

Expose The Laser (Printhead) exposes the photoconductor with light and creates a Latent Image on the surface. The latent image has a different charge than the rest of the Photoconductor surface.

Develop Toner from the Developer Roll adheres to the latent image on the surface of the Photoconductor. This happens because of the difference in charge potential between the two surfaces.

1st

Transfer

An electrical charge is sent to each of the four 1st Transfer Rolls inside the Transfer

Module (Transfer Belt). Due to the difference in charge potential, toner is transferred from the Photoconductor to the surface of the Transfer Module as it passes each photoconductor.

2nd

Transfer

Media passes between the Transfer Roller and Transfer Module surfaces. An electrical charge is sent to the Transfer Roller to create a difference in charge potential. This causes the toner image to transfer from the Transfer Module to the surface of the media.

Fuse Toner is bonded permanently to the media by heat and pressure.

Clean/Erase The Photoconductor and Transfer Module Belt surfaces are cleaned of residual toner. This printer does not have erase lamps.

If a component fails, it is important to recognize at which step the failure took place. By knowing this, you can determine the source of the problem. Understanding the EP Process is the key to troubleshooting print quality problems. The next few pages illustrate the various EP Process steps with a cross-sectional of a CX310/CX410/CX510 printer.



Charge

During the charge step, voltage is sent from the high-voltage power supply to the charge roller located beside each of the four photoconductors (the charge roller is part of the photoconductor unit). The charge roller puts a uniform negative charge over the entire surface of the photoconductor to prepare it for exposure by the laser beam.

Photoconductors

Charge Rollers



Expose

During the expose step, the laser fires a focused beam of light at the surface of each color Photoconductor and writes an invisible image called a latent image or electrostatic image. This invisible image is created by discharging the Photoconductors only where the laser beam strikes its surface. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.

Service Tips:

The laser beam passes through a glass lens as it exits the laser unit. If this lens gets contaminated with toner or other debris, it will cause vertical streaking of white/lightness on the page. Cleaning the lens will solve the problem. Never touch the surface of the photoconductor with your bare hand. The oil from your skin may cause a charge differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print on a page. Then the photoconductor will have to be replaced. The surface of the photoconductor is coated with an organic substance that makes it sensitive to light. Be sure and cover the photoconductor when you are working on the printer so you don’t “burn” it. If exposed to light for too long, it will cause light/dark print quality problems and have to be replaced.

Laser Beam

Photoconductors



Develop

Once the laser exposes the Photoconductor, the HVPS sends charge to the Developer Roll. For each color, the Developer Roll engages the Photoconductor so it is in contact with the surface. Because of the charge difference between the toner on the Developer Roller and the electrostatic image on the Photoconductor, toner only attracts to the Photoconductor where the laser exposed the surface. This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter sticks to the glue but won’t stick to the rest of the can.

Service Tips:

Never touch the surface of the developer roller with your bare hand. The oil from your skin may cause a charge differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print on a page. Then the affected Developer Unit will have to be replaced. If the developer roller is damaged, it will not contact the surface of the photoconductor properly. The result could be repeating marks, thin vertical voids or thin vertical lines of color on the printed page. Check the surface of the developer for damage.

Developer Rolls

Photoconductors



1st Transfer

When the latent images are developed on each Photoconductor, the high-voltage power supply sends voltage to the 1

st Transfer Rollers inside the Transfer Module.

The charge difference between the developed toner image on the Photoconductor surface and the 1

st

Transfer Rollers causes the images to transfer to the surface of the Transfer Module belt for each color. This takes place by a direct surface-to-surface contact between the Photoconductors and the Transfer Module belt.

Service Tips:

Never touch the surface of the Transfer Module belt with your bare hand. The oil from your skin will cause a charge differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print on a page. Then the Transfer Module belt will have to be replaced. Don’t use solvents or other cleaners to clean the Transfer Module belt surface. No matter how careful you are, the surface will be compromised causing scratches or a charge differential that will produce a void or light blotch on the printed page. Then the Transfer Module belt will need to be replaced.

1st

Transfer

Rollers

Transfer Module (belt surface)

Photoconductors



2nd Transfer

Once the four planes of color are transferred to the Transfer Module from the Photoconductors, the image is carried towards the Transfer Roll (this is part of the Transfer Module assembly). The media is picked from the input source and timed to pass between the Transfer Module Belt and Transfer Roll when the image on the Belt reaches the second transfer area. The high voltage power supply sends voltage to the Transfer Roll to create a positive charge. As the media passes between the Transfer Module and Transfer Roll, the entire image is transferred to the media due to the charge differential between the negative toner on the Transfer Module Belt and the positive Transfer Roller.

Service Tips: If the transfer roller has nicks, pits or flat spots on it, the surface doesn’t come into contact with the media and transfer unit properly. This will cause voids or lights spots on the page or repeating voids/light areas, because the toner can’t be fully transferred due to the charge difference in the areas of damage. If the transfer roller does not engage the transfer unit, or does not have voltage coming from the high voltage power supply, the toner will not fully transfer from the transfer unit; the entire page will be very light or blank. Any toner that does transfer will be due to a “contact” transfer instead of a “charge” transfer. Check the high-voltage power supply contacts to the transfer roller.

Transfer Roller (2

nd transfer)

Transfer Module

(belt surface)



Fuse

Once the image has been fully transferred to the media, the Transfer Roller helps move the paper into the Fuser area. The Fuser applies heat and pressure to the page to melt the tiny toner particles and bond them permanently to the media.

Service Tips: If the fuser rollers are damaged, they can cause toner to be pulled off the page or cause paper jams. Toner that rubs off a printed page can be a sign of a malfunctioning fuser or an improper media setting. Always check the paper type setting before replacing the fuser. A common mistake is to print on heavier media (such as cardstock) with the paper type set to plain paper. Never pull un-fused toner through the fuser if you can help it; try to back the jammed page out of the fuser in the opposite direction it was traveling.

Fuser



Clean/Erase

There are two main cleaning processes that take place during the EP Process. One process cleans the Transfer Module Belt and the other cleans the Photoconductors. Transfer Unit Clean Once the image on the Transfer Module Belt is transferred to the media, the Cleaning Blade scrapes any residual toner left on the surface of the Belt. This waste toner is carried by an auger system to the Waste Toner Box. Photoconductor Clean/Erase After each plane of color is transferred to the Transfer Module Belt from the Photoconductors, a Cleaning Blade scrapes the residual toner from the surface of each Photoconductor. This printer does not have erase lamps. Once complete, the Photoconductor surface is prepared to begin the EP cycle once again.

Cleaning Blade (Transfer Module)

Cleaning Blade (Photoconductor)



EP Process Key Components

The next page shows a chart with each EP Process component and a detailed explanation of its function.

Fuser

Developer Roll Toner Cartridge

Charge Roll

Controller Board

Photoconductor 1

st Transfer Rolls

Transfer Module

Transfer Roll

(2nd

Transfer)

Transfer Module

Cleaning Blade

HVPS – not shown

Photoconductor

Cleaning Blade

Laser



EP Process Key Components Table

Component Function

Photoconductor Coated with an organic substance that makes the surface light sensitive. Holds the latent image written by the Laser.

Developer Roll Images toner on the Photoconductor surface where the latent image is located.

Toner Cartridges (4) – Cyan, Magenta, Yellow, Black

Act as a reservoir or holding tank for the toner.

Charge Roll Negatively charges the Photoconductor surface.

Laser Scans the surface of the Photoconductor with a beam of light and partially discharges the surface. The area that is partially discharged is called a latent image.

Controller Board Creates a bitmap image of the data sent by the computer, determines the laser firing pattern to create the image for each color and coordinates all motors, clutches and sensors.

Photoconductor Cleaning Blade

Cleans the residual toner on the Photoconductor.

1st

Transfer Rolls

Receives a charge from the HVPS which in turn charges the back surface of the Transfer Module Belt at each color station. This causes the toner on the photoconductor to transfer to the surface of the Transfer Module Belt.

Transfer Module (Transfer Belt)

Receives the print image from the photoconductors.

Transfer Roller (2nd

Transfer)

Receives a charge from the HVPS and transfers the print image on the Transfer Module Belt to the media. It is part of the Transfer Module Assembly.

Transfer Module Belt Cleaning Blade

Cleans the residual toner on the Transfer Module Belt surface.

Fuser Applies heat and pressure to the media and bonds the toner permanently to the page.

HVPS (High Voltage Power Supply)

Provides charge voltage to components in the EP Process.



Paper Transport System The CS310/CS410/CS510 and CX310/CX410/CX510 printers have a “C” shaped paper path. Paper is fed from the bottom rear of the printer and travels upward through the front cover. Not all models come standard with a duplex capability and adding duplex later is not an option. The unit is integrated into the front cover and Tray 1. When duplexing, the fuser rollers reverse causing the paper to partially exit the printer and then retract back into the printer. This is called a “peek-a-boo” method.

Unlike most printers, these printers do not have registration rollers due to the short paper path in the printer. Instead, the printer uses an encoder wheel to time the paper entering the EP Process at the right moment. The encoder wheel is located in the middle of the Autocompensator Assembly.

Service Tips While paper is being transported through the duplex unit, it is the only piece of paper being processed by the print engine. If the printer is in the process of duplexing and a sheet of paper is loaded into the Manual Feeder, a jam will occur.



Paper Transport System Key Components: CS310/CS410/CS510

Bi

The next page shows a chart with each Paper Transport component and a detailed explanation of its function.

Fuser

Paper Pick Motor Drive Assembly

(hidden)

Pick Roller

Gate Aligner

Fuser Exit

Sensor

Tray Present Sensor

Encoder Wheel Duplex/Manual

Feed Sensor (S1)

Input Sensor

(S2)

Bin Full/Narrow

Media Sensor

Exit Rolls -

Duplex Entry

Duplex

Aligner Rolls

Diverter



Paper Transport Key Components Table: CS310/CS410/CS510

Component Function

Fuser Exit Sensor Detects the presence and passage of media in the fuser.

Fuser Exit Rolls Moves media out of the Fuser toward the Paper Redrive Rolls. If duplexing, however, the rollers reverse and feed the media past the Diverter and into the duplex unit.

Bin Full/Narrow Media Sensor

This sensor has two functions: Detects if the output bin is full

Detects if narrow media is being printed

When narrow media exits the printer, it does not hit the flag to trigger the sensor. This lack of trigger alerts the printer that narrow media is being printed and it will not allow it to be duplexed. In addition, after about 15 or so pages on continuous narrow media printing, the print speed will slow to protect the fuser. An indication that this sensor is malfunctioning is slow print speed and no duplex capability.

Tray Present Sensor Detects the presence of the Tray.

Pick Roller

Picks paper from the Tray and acts as the registration roller to time the entrance of the media into the EP Process (because of the short paper path). In addition, the pick motor reverses during duplexing and drives the duplex aligner rolls

Input Sensor (S2) When triggered, the speed of the paper is adjusted to accommodate the speed of the transfer belt to ensure proper registration of the image on the media.

Duplex/Manual Feed Sensor (S1)

When triggered, it indicates the presence of the media at the turn around in the tray.

Gate Aligner Aligns the media as it exits the duplex area.

Duplex Aligner Rolls Moves the media through the duplex unit.

Fuser Applies heat and pressure to the media and bonds the toner permanently to the page. The Fuser rolls reverse during duplexing to drive the reversed Exit Rolls.

Diverter The diverter gate moves when the media passes by to direct the media into the duplex unit when the Exit Rollers reverse.


Drives the Pick Roller



Print Engine Paper Path: CS310/CS410/CS510

Simplex Paper Path

Duplex Paper Path



Paper Jam Locations: CS310/CS410/CS510

Error message Jam Area Message

200.xx Paper Tray 1 Open Tray 1

201.xx Front Door Open Front Door

202.xx Fuser Open front door to clear fuser

203.xx Standard Bin Clear standard bin

23y.xx Duplex Open front door to clear

24y.xx Tray <y> Open tray [y]

250.xx Multipurpose Feeder Clear multipurpose feeder

251.xx Manual Feeder Clear manual feeder

202.xx

250.xx 251.xx

201.xx

23y.xx

24y.xx

203.xx

200.xx



Paper Transport System Key Components: CX310/CX410/CX510

Bi

The next page shows a chart with each Paper Transport component and a detailed explanation of its function.

Paper Redrive

Rollers

Fuser


(hidden)

Pick Roller

Gate Aligner

Fuser Exit

Sensor

Tray Present Sensor


Input Sensor

(S2)

Bin Full

Sensor Exit Rolls -

Duplex Entry

Duplex

Aligner Rolls

Diverter

Narrow Media

Sensor



Paper Transport Key Components Table: CX310/CX410/CX510

Component Function

Fuser Exit Sensor Detects the presence and passage of media in the fuser.

Fuser Exit Rolls Moves media out of the Fuser toward the Paper Redrive Rolls. If duplexing, however, the rollers reverse and feed the media past the Diverter and into the duplex unit.

Paper Redrive Rollers Carries the paper underneath the Scanner unit to the Output Bin

Bin Full Sensor Detects when the Output Bin reaches its maximum capacity.

Narrow Media Sensor

This sensor detects if narrow media is being printed

When narrow media exits the printer, it does not hit the flag to trigger the sensor. This lack of trigger alerts the printer that narrow media is being printed and it will not allow it to be duplexed. In addition, after about 15 or so pages on continuous narrow media printing, the print speed will slow to protect the fuser. An indication that this sensor is malfunctioning is slow print speed and no duplex capability.

Tray Present Sensor Detects the presence of the Tray.

Pick Roller

Picks paper from the Tray and acts as the registration roller to time the entrance of the media into the EP Process (because of the short paper path). In addition, the pick motor reverses during duplexing and drives the duplex aligner rolls

Input Sensor (S2) When triggered, the speed of the paper is adjusted to accommodate the speed of the transfer belt to ensure proper registration of the image on the media.


When triggered, it indicates the presence of the media at the turn around in the tray.

Gate Aligner Aligns the media as it exits the duplex area.

Duplex Aligner Rolls Moves the media through the duplex unit.

Fuser Applies heat and pressure to the media and bonds the toner permanently to the page. The Fuser rolls reverse during duplexing to drive the reversed Exit Rolls.

Diverter By use of gravity, the diverter gate closes when the media passes by; if the page is to be duplexed, the media passes into the duplex unit when the Exit Rollers reverse.


Drives the Pick Roller



Print Engine Paper Path: CX310/CX410/CX510

Simplex Paper Path

Duplex Paper Path



Paper Jam Locations: CX310/CX410/CX510

Error message Jam Area Message

200.xx Paper Tray 1 Open Tray 1

201.xx Front Door Open Front Door

202.xx Fuser Open front door to clear fuser

203.xx Standard Bin Clear standard bin

23y.xx Duplex Open front door to clear

24y.xx Tray <y> Open tray [y]

250.xx Multipurpose Feeder Clear multipurpose feeder

251.xx Manual Feeder Clear manual feeder

28y.xx ADF Open automatic feeder top cover

28y.xx

203.xx

202.xx

200.xx 250.xx

251.xx

201.xx

23y.xx

24y.xx



Scanner System: CX310/CX410/CX510 The document scanning section consists of a scanner that reads a single-sheet document placed on the flatbed glass and an Auto Document Feeder (ADF) that can read the pages of a multiple-sheet and/or duplexed document.

Flatbed Key Components

Flatbed Scanner Key Components Table

Component Function

Scanner Home Position Sensor (hidden)

Detects the registration position of the scanner.

CCD Imaging Unit (hidden) Shines light onto the document (LED).

ADF Open Sensor Detects if the ADF lid is open.

Flatbed Glass Glass surface where the document is scanned.

CCD Imaging Unit

ADF Open Sensor

Flatbed Glass

Scanner Home Position Sensor



ADF Theory of Operation: CX310/CX410/CX510

A duplex ADF enables the user to create duplex scans automatically thus eliminating the need to manually flip the document. The ADF uses DC motors with encoder wheels and a series of sensors to determine the position of the media in the paper path during the scan process. The following steps are performed in creating a duplex scan on a duplex ADF.

Step Function

1 The scanner control unit (on the controller board) receives a command to create a scan, fax, or copy.

2 A signal is sent to the ADF to poll the document sensor to check if the media to be scanned is in the correct position. Media must be placed in the ADF input tray so it actuates the document sensor. If the ADF document sensor isn’t actuated, a flatbed scan is run by default.

3

If the media actuates the document sensor, then an ADF scan is executed. At this point, the pickup roller on the pick arm assembly drops and advances the paper into the ADF. To minimize the possibility of multiple sheets being fed, the ADF uses a separator roll that counter-rotates against the feed direction. After passing the pick assembly, the media actuates the stage and interval sensors. Actuating these sensors indicates this will be the first side of the document to be scanned.

4 The stage sensors are used to determine and correct document skew if it is present. If the stage sensors actuate at different times, the paper is slowly fed to the paper feed 1 roller. The feed motor encoder wheel count tracks the paper location in the paper path.

5 The paper feed 1 roller is stationary and acts as a registration roll which causes the paper to de-skew.

6 When the encoder count reaches a certain point, the paper feed 1 roller advances the de-skewed paper to the paper feed 2 roller and feed sensor. If the paper does not actuate the feed sensor before the pre-determined encoder count is attained, a paper jam error is generated.

7

When the feed sensor actuates, the paper advances to the scan area. While the paper is advancing to the scan area, the DC motor encoder generates a count which is stored in an on-board counter. These counters, in conjunction with the feed sensor, ensure the media is travelling at the correct speed through the scan area. The speed of the document through the ADF scan area is dependent on the image DPI which is specified by the user.

8 After a predetermined number of counts, the media reaches the scan area and the image acquisition process is initiated. While the image acquisition process is executing, the feed sensor is polled to determine if the trailing edge of the media has reached the sensor.

9 Once the trailing edge of the scan media reaches the feed sensor, the sensor switches off. Once off, the image acquisition process continues for a predetermined length of time.

10 When the image acquisition process completes, the trailing edge of the media continues to the reverse point. If the scan job is simplex, the media advances to the exit roller and exits the ADF.

11 If the scan job is duplex, however, the feed motor reverses with a swing gear as the trailing edge of the media reaches the reverse point. The swing gear moves the diverter gate to the down position.

12 The reversed exit roll pulls the paper back into the ADF. The eject 2 roll moves the media to the duplex sensor. Once the duplex sensor actuates, it signals the control board that this is the second side of the media to be scanned and the exit roll stops rotating.

13 After the media actuates the duplex sensor, the eject 2 roll moves the media to the paper feed 1 roll and the feed sensor. Like the first pass of the media, the image acquisition process is repeated for the second side of the media.

14

When the trailing edge of the media reaches the reverse point the second time, the swing gear moves the diverter gate to the down position and exit roll reverses. The paper moves back into the ADF unit for a third time. The paper passes through the paper path, but no imaging occurs. This pass turns the paper over to the original side up. On the third pass of the media trailing edge over the reverse point, the eject two roller does not reverse and the paper passes out of the ADF.



ADF Key Components: CX310

ADF Key Components Table: CX310

Component Function

Document Sensor Determines the first side of the document to be scanned and signals the flatbed Carriage Motor to move the CCD Imaging Unit to the ADF scan area.

Pickup Roller Feeds the media into the ADF.

Friction Pad Keep multiples sheets of paper from feeding.

Interval Sensor Indicates the trailing edge of the page so that the next page can be picked as soon as possible.

Paper Feed 2 Roller Advances the media to the Scan Area.

Feed Sensor If the paper does not reach the Feed Sensor before a certain encoder count is attained, a 28x.xx paper jam error is generated.

Scan Area The media is scanned by the CCD and image acquisition takes place.

Eject 2 Roll Pushes the media toward the Exit Rollers

Exit Roller Pushes the media into the bin.

Document

Sensor

Pickup Roller

Friction Pad

Interval Sensor

Paper Feed 2

Roller

Feed Sensor Scan Area

Eject 2 Roll

Exit Roller



ADF Paper Path: CX310

Simplex Paper Path



ADF Key Components: CX410/CX510

ADF Key Components Table: CX410/CX510

Component Function

Document Sensor Determines the first side of the document to be scanned and signals the flatbed Carriage Motor to move the CCD Imaging Unit to the ADF scan area.

Pickup Roller Feeds the media into the ADF.

Separator Roller Counter rotates against the Pickup Roller to keep multiples sheets of paper from feeding.

Stage and Interval Sensors

They tell the ADF this is the first side of the document to be scanned. Also, they measure page skew and trigger the Auto-Deskew function if enabled. In addition, the Interval Sensor indicates the trailing edge of the page so that the next page can be picked as soon as possible.

Paper Feed 1 Roller Acts as a registration roller to correct skew in the media. After a certain count (determined by the feed motor encoder), the roller rotates and advances the media to the Paper Feed 2 Roller and Feed Sensor.

Paper Feed 2 Roller Advances the media to the Scan Area.

Feed Sensor If the paper does not reach the Feed Sensor before a certain encoder count is attained, a 28x.xx paper jam error is generated.

Scan Area The media is scanned by the CCD and image acquisition takes place.

Duplex Sensor When the Duplex sensor actuates, the exit roll stops and indicates this is the second side of the media to be scanned.

Eject 2 Roll On a duplex scan, helps pulls the media back into the ADF toward the Duplex Sensor.

Exit Roller Pushes the media into the bin. If the job is duplex, the roller reverses and pulls the media back into the duplex toward the Eject 2 Roll.

Document

Sensor

Pickup Roller

Separator Roller

Stage and Interval

Sensors

Paper Feed 1

Roller

Paper Feed 2

Roller

Feed Sensor

Scan Area

Duplex

Sensor

Eject 2 Roll

Exit Roller



ADF Paper Path: CX410/CX510

Simplex Paper Path

Duplex Paper Path



Control Panel and Menus

CS310: 2-Line APA Display

Buttons and Functions: CS310

Button Function

Display The display allows the user to view printing options as well as status and error messages.

Menus Button

This button opens the menus.

The menus are available only when the printer is in Ready state.

Pressing the button while in a menu item lets you return to the top level menu screen.

Sleep Button

This button enables sleep mode or hibernation mode.

Pressing any hard button, sending a print job, or performing a power on reset with the main power switch wakes the printer from Sleep mode.

Pressing the Sleep button or performing a power on reset with the main power switch wakes the printer from Hibernation mode.

Stop Button Press to stop all printer activity.

Right Arrow Button This button scrolls through the menus or moves between screens and menu options. This button also increases the numeric value of an option or setting being displayed.

Select Button The button selects menus options and saves settings.

Left Arrow Button This button scrolls through the menus or moves between screens and menu options. This button also decreases the numeric value of an option or setting being displayed.

Back Button This button returns to the previous screen.

Indicator Light

OFF – The printer is off or in Hibernation Mode

Blinking Green – The printer is warming up, processing data or printing.

Solid Green – The printer is on but idle.

Blinking Red – Control Panel intervention is needed.

Menus Display Sleep

Left Arrow Back Right Arrow Select

Stop Indicator Light



Administrative (Customer) Menu: CS310

For a complete listing of the printer menu tree, consult the User’s Guide. CS310 Administrative (Customer) Menu Tree

Supplies Paper Menu Reports Settings

Cyan Cartridge Default Source Menu Settings Page General Settings

Magenta Cartridge Paper Size/Type Device Statistics Print Settings

Yellow Cartridge Configure MP Network Setup Page

Black Cartridge Substitute Size Network [x] Setup Page

Waste Toner Bottle Paper Texture Profiles List

Black or Color Imaging Kit Paper Weight Print Fonts

Maintenance Kit Paper Loading Print Directory

Custom Types Print Demo

Universal Setup Asset Report

Security Network/Ports1

Set Date and Time Active NIC

Standard Network2

Standard USB

1 The menu items in this menu appear only in network printers or printers connected to print servers.

2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].



Service Menus: CS310

Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or technical support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer.

Diagnostics Mode

To enter the Diagnostic Menu, do the following:

1. Turn off the printer.

2. Press and hold Left and OK.

3. Turn on the printer.

4. Release the buttons when the splash screen appears.

The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions.

Configuration Menu

To enter Configuration Menu, do the following:


2. Press and hold Right and OK.



The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation.

SE Menu From a browser, add “/se” to the device IP address.

(for example: http://158.183.3.2/se) Capture diagnostic and debug data.

Invalid Engine Code

To enter the Invalid Engine Code state, do the following:


2. Press and hold Left and Back.



This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications.

Recovery Mode

To enter Recovery Mode, do the following:


2. Press and hold OK and Back.



NOTE: Recovery Mode only available on non-eTask printers. This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. No other functions are available. The screen will have a red background and

say "Recovery”.

While in this mode, you can ONLY flash code via USB directly connected to a PC.



Safe Mode

To Enable/Disable Safe Mode, do the following:


2. Press and hold 6 and 7.


Release the buttons when the splash screen appears.

***** OR *****

Go to Configuration Menu:


5. Press and hold Right and OK.


7. Go to Safe Mode Menu

8. Select ON/OFF

9. POR the printer to take effect

NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution.

Safe Mode state will not disable on POR without holding down the special button sequence.

Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics.



CS410: 2.4” Color Display


Button Function

Display The display allows the user to view the printer’s status and to set up and operate the printer.

Select button This button selects menu options and saves settings.

Keypad The keypad allows the user to enter numbers, letters, or symbols.

Sleep button




Stop Button This button stops all printer activity.

Back button This button returns to the previous screen.

Home button This button goes to the home screen.

Indicator Light





USB Port The USB port connects a camera or flash drive to the printer.

Display Sleep Keypad

Back

Arrow

Buttons Select

Stop Home USB Port Indicator Light





Supplies Paper Menu Reports Network/Ports

Cyan Cartridge Default Source Menu Settings Page Active NIC

Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Configure MP

1 Network Setup Page


Standard USB

Waste Toner Bottle Paper Texture SMTP Setup

Black or Color Imaging Kit Paper Weight Profiles List

Maintenance Kit Paper Loading Print Fonts

Custom Types Print Directory

Custom Names Print Demo


Security Settings Help Option Card Menu

Miscellaneous Security Settings

General Settings Print All Guides Note: A list of installed DLEs (Download Emulators) appears.

Flash Drive Menu Color Quality

Confidential Print Print Settings Print Quality

Disk Wiping Printing Guide

Security Audit Log Print Defects Guide

Set Date and Time Information Guide

Supplies Guide

1 This menu item appears only when a 650-sheet duo tray is attached.





Diagnostics Mode







Configuration Menu







Network SE Menu

To enter the Network SE Menu, do the following:

1. In the Customer Menus, go to:

Network/Ports>Standard Network>Std Network Setup

2. Press and hold 6, 7 and 9.

3. Release the buttons when the Network SE Menu appears.

You do not POR the machine to access this menu.



Invalid Engine Code









Recovery Mode







say "Recovery”.


Safe Mode






***** OR *****






5. Select ON/OFF







CS510: 4.3” Color Touchscreen eTask


Button Function


Home button This button goes to the home screen.


Sleep button




Stop Button This button stops all printer activity.

Indicator Light





USB Port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives.

Display Sleep Keypad

Indicator Light Stop

Home

USB Port



Home Screen Buttons and Functions: CS510

The home screen and its icons and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.

Description Function

Change Language Launch the Change Language pop‑up window that lets you change the primary language of the

printer.

Bookmarks

Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application.

Held Jobs Display all current held jobs.

USB

View, select, print, scan, or e‑mail photos and documents from a flash drive.

Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer.

Menus Opens the Administrative (Customer) menus. Note: These menus are available only when the printer is in the “Ready” state.

Status Message Bar

Show the current printer status such as Ready or Busy.

Show printer conditions such as Fuser Missing or Cartridge Low.

Show intervention messages so the printer can continue processing.

Status/Supplies Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it.

Tips Open a context-sensitive Help dialog.

Bookmarks Change Language

Menu Icon

USB Drive Held Jobs

Status/Supplies

Tips

Status Message Bar



Search Held Jobs <not shown>

Search current held jobs.

Jobs by user <not shown>

Access print jobs saved by user.

Profiles and Solutions <not shown>

Access profiles and solutions.

See the Lexmark CS510 User’s Guide for more information about the Home Screen buttons, Icons and functions.





Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Configure MP

1 Network Setup Page


Standard USB

Waste Toner Bottle Paper Texture SMTP Setup

Black or Color Imaging Kit Paper Weight Profiles List

Maintenance Kit Paper Loading Print Fonts

Custom Types Print Directory

Custom Names Print Demo




General Settings Print All Guides Note: A list of installed DLEs (Download Emulators) appears.


Confidential Print Print Settings Print Quality

Disk Wiping Printing Guide

Security Audit Log Print Defects Guide

Set Date and Time Information Guide

Supplies Guide

1 This menu item appears only when a 650-sheet duo tray is attached.





Diagnostics Mode







Configuration Menu







Network SE Menu


4. Enter Network/Ports>Standard Network>Std Network Setup menu.






Invalid Engine Code









Safe Mode






***** OR *****






11. Select ON/OFF





Restore Point

To go to the Restore Point, do the following:





NOTE: Only available for printers with a code level of EC1 or greater. NOTE: Not all printers have this functionality; it is limited to printers with 4.3” and above Touchscreen. Restore point is a new functionality similar to a PC’s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. Important Information:

Subsequent POR's boot to this restore point.

If new code is flashed, that new code becomes the boot point.

Only 1 restore point is kept.

If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored.

Only available on eTask machines.



CX310: 2.4” Color Display

Buttons and Functions: CX310

Button Function

Display The display allows the user view printing, copying, e‑mailing, and scanning options as well as status

and error messages.

Select Button Selects menus options and saves settings.

Arrow buttons Use to scroll through menus or settings on the display.

Keypad Use to enter numbers, letters, or symbols.

Sleep Button




Cancel button Stops all printer activity.

Start Button Starts a job, depending on which mode is selected.

Back Button Use to return to the previous screen.

Home Button Go to the home screen.

Indicator Light





Home

Display Sleep

Back

Arrow Buttons Select

Stop

Indicator Light Start Keypad



Administrative (Customer) Menu: CX310

For a complete listing of the printer menu tree, consult the User’s Guide. CX310 Administrative (Customer) Menu Tree



Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Substitute Size Network Setup Page

Black Cartridge Paper Texture Network [x] Setup Page

Standard USB

Waste Toner Bottle Paper Weight SMTP Setup

Black or Color Imaging Kit Paper Loading Shortcut List

Maintenance Kit Custom Types Copy Shortcuts

Custom Scan Sizes E‑mail Shortcuts

Universal Setup FTP Shortcuts

Profiles List

Print Fonts

Print Directory

Print Demo

Asset Report


Confidential Print General Settings Print All Guides Note: A list of installed DLEs (Download Emulators) appears.

Security Audit Log Copy Settings Copy Guide

Set Date and Time E‑mail Settings E‑mail Guide

FTP Settings FTP Guide

Print Settings Color Quality

Print Defects Guide

Information Guide

Supplies Guide



Service Menus: CX310


Diagnostics Mode







Configuration Menu







Network SE Menu


1. In the Customer Menus, go to:

Network/Ports>Standard Network>Std Network Setup






Invalid Engine Code









Recovery Mode







say "Recovery”.


Safe Mode






***** OR *****






5. Select ON/OFF







CX410: 4.3” Color Touch Screen eTask


Button Function


Home button Go to the home screen.

Help button Go to the Help menus.

Clear all / Reset button Resets the default settings of a function, such as printing, copying, or e-mailing.


Sleep button




Cancel Button Cancels all printer activity.

Start button Starts a job, depending on which mode is selected.

Indicator Light





USB Port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives.

USB Port

Display Sleep Home Clear All/Reset

Cancel

Indicator Light Start Keypad

Help



Home Screen Buttons and Functions: CX410



Copy Opens the Copy menu and makes copies.

Fax Opens the Fax menu and sends a fax.

E-mail Opens the E-mail menu and sends e-mails.

FTP Opens the File Transfer Protocol (FTP) menu and scans documents directly to an FTP Server.

Menu Icon Opens the Administrative (Customer) menus. Note: These menus are available only when the printer is in the “Ready” state.

Status Message Bar

Show the current printer status such as Ready or Busy.

Show printer conditions such as Fuser Missing or Cartridge Low.

Show intervention messages so the printer can continue processing.


Search Held Jobs <not shown>

Search current held jobs.

Jobs by user <not shown>

Access print jobs saved by user.

Profiles and Solutions <not shown>

Access profiles and solutions.

See the Lexmark CX410 User’s Guide for more information about the Home Screen buttons, Icons and functions.

Status/Supplies Status Message Bar

Menu Icon

Copy Fax Email FTP







Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Substitute Size Network Setup Page


Standard USB

Waste Toner Bottle Paper Weight SMTP Setup


Maintenance Kit Custom Types Fax Job Log

Custom Names Fax Call Log

Custom Scan Sizes Copy Shortcuts

Universal Setup E‑mail Shortcuts

Fax Shortcuts

FTP Shortcuts

Profiles List

Print Fonts

Print Directory

Print Demo

Asset Report

Security Settings Help Manage Shortcuts

Miscellaneous General Settings Print All Guides Fax Shortcuts

Security Settings Copy Settings Copy Guide E-mail Shortcuts

Confidential Print Fax Settings E-mail Guide FTP Shortcuts

Disk Wiping E-mail Settings Fax Guide Copy Shortcuts

Security Audit Log FTP Settings FTP Guide Profile Shortcuts


Print Settings Print Defects Guide

Information Guide

Supplies Guide

Option Card Menu

Note: A list of installed DLEs (Download Emulators) appears.





Diagnostics Mode







Configuration Menu







Network SE Menu








Invalid Engine Code









Safe Mode






***** OR *****






5. Select ON/OFF





Restore Point














CX510: 7” Color Touchscreen eTask


Button Function


Home button Go to the home screen.

Sleep button





Indicator Light





Start button Starts a job, depending on which mode is selected.

Cancel Button Cancels all printer activity.

Clear all / Reset button Resets the default settings of a function, such as printing, copying, or e-mailing.

Display Sleep Home

Clear All/Reset Cancel Indicator Light

Start

Keypad



Home Screen Buttons and Functions: CX510



Change Language Launch the Change Language pop‑up window that lets you change the primary language of the

printer.

Copy Opens the Copy menu and makes copies.

Fax Opens the Fax menu and sends a fax.

E-mail Opens the E-mail menu and sends e-mails.

FTP Opens the File Transfer Protocol (FTP) menu and scans documents directly to an FTP Server.

Arrows Scroll up or down.

Forms and Favorites Quickly find and print frequently used online forms.

Menu Icon Opens the Administrative (Customer) menus. Note: These menus are available only when the printer is in the “Ready” state.

Bookmarks

Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application.

Bookmarks

Forms and

Favorites

Copy Fax Email FTP Change Language

Arrows

Menu Icon USB Drive Held Jobs Status/Supplies

Tips

Search Held

Jobs



USB Drive

View, select, print, scan, or e‑mail photos and documents from a flash drive.

Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer.

Held Jobs Display all current held jobs.


Tips Open a context-sensitive Help dialog.

Search Held Jobs

Search for one or more of the following items:

User name for held or confidential print jobs

Job names for held jobs, excluding confidential print jobs

Profile names

Bookmark container or print job names

USB container or print job names for supported file types

See the Lexmark CX510 User’s Guide for more information about the Home Screen buttons, Icons and functions.







Magenta Cartridge Paper Size/Type Device Statistics Standard Network1

Yellow Cartridge Substitute Size Network Setup Page Standard USB


SMTP Setup

Waste Toner Bottle Paper Weight


Maintenance Kit Custom Types Fax Job Log

Custom Names Fax Call Log

Custom Scan Sizes Copy Shortcuts

Universal Setup E-mail Shortcuts

Fax Shortcuts

FTP Shortcuts

Profiles List

Print Fonts

Print Directory

Print Demo

Asset Report

Security Settings Help Manage Shortcuts

Edit Security Setups General Settings Print All Guides Fax Shortcuts


Copy Settings Copy Guide E-mail Shortcuts

Fax Settings E-mail Guide FTP Shortcuts

Confidential Print E-mail Settings Fax Guide Copy Shortcuts

Disk Wiping FTP Settings FTP Guide Profile Shortcuts

Security Audit Log Flash Drive Menu Color Quality

Set Date and Time Print Settings Print Defects Guide

Information Guide

Supplies Guide

Option Card Menu2

Note: A list of installed DLEs (Download Emulators) appears.

1 Depending on the printer setup, this menu item appears as Standard Network or Network [x].

2 This menu appears only when one or more DLEs are installed.





Diagnostics Mode







Configuration Menu







Network SE Menu








Invalid Engine Code









Safe Mode






***** OR *****






11. Select ON/OFF





Restore Point














Supplies

Supply Items: CS310/CS410/CS510

Toner Cartridges

Toner Cartridges Approximate Yield 1 Ships with Printer

Return Program Version Available

CS310

Starter Cartridge– color2 Up to 750 pages Yes, CS310n No

Starter Cartridge – black2 Up to 750 pages Yes, CS310n No

Starter Cartridge – color2 Up to 1400 pages Yes, CS310dn No

Starter Cartridge – black2 Up to 1400 pages Yes, CS310dn No

Toner Cartridge – color Up to 1000 pages No Yes

Toner Cartridge – black Up to 1000 pages No Yes



CS410

Starter Cartridge – color2 Up to 1400 pages Yes No

Starter Cartridge – black2 Up to 1400 pages Yes No





CS510






Toner Cartridge – color Up to 4000 pages Yes Yes


1 When used in the designated printer, the average continuous Composite CMY Cartridge yield is standard pages as listed, and the average continuous K (black) Cartridge yield is standard pages as listed, in accordance with ISO/IEC 19798.

2Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will post an error message.



Photoconductor / Imaging Unit / Developer

Approximate

Yield 1

Ships with printer Aftermarket Version

Available

Photoconductor Unit4 40,000 pages Yes Yes

C, M, Y & K Developer Units2 40,000 pages Yes Yes

Black & Color Imaging Kit 1,3

40,000 pages No Yes

Black Imaging Kit 1,3

40,000 pages No Yes

1Yield is based on simplex pages, with an average of 3 letter/A4 pages per job fed from the standard

tray and approximately 5% coverage per color. Yields may vary based on customer usage.

2Yield is based on approximately 5% coverage per color with printer set at factory defaults.

3 An Imaging unit is a Photoconductor Unit with Developer(s) included.

4The individual Photoconductor or Developer Units should ONLY be replaced if they are damaged or

causing a print quality defect. Otherwise, the appropriate Imaging Kit should be replaced.

When “Replace Black and Color Imaging Kit” or “Replace Black Imaging Kit” appears

on the display, the customer needs to order a new Kit. Consult the User’s Guide for installation instructions. The contents of each kit are as follows: Black Imaging Kit The kit includes the Black Developer Unit and the 4 Photoconductors pre-installed in the Imaging Basket. The customer needs to remove the C, M and Y Developer Units from the old Imaging Basket and install them in the new Imaging Basket.

Imaging Basket (with Photoconductors installed)

Black Developer Unit



Black and Color Imaging Kit The kit includes all 4 Developer Units (C, M, Y and K) and the 4 Photoconductors pre-installed in the Imaging Basket. Nothing from the old Imaging Basket is transferred to the new Kit.

Waste Toner Bottle

Approximate

Yield 1


Available

Waste Toner Bottle 18,000 color, 36,000 mono

Yes Yes


C, M, Y and K Developer Units




Supply Items: CX310/CX410/CX510

Toner Cartridges

Toner Cartridges Approximate Yield 1 Ships with Printer

Return Program Version Available

CX310

Starter Cartridge– color2 Up to 750 pages Yes, CX310n No

Starter Cartridge – black2 Up to 750 pages Yes, CX310n No

Starter Cartridge – color2 Up to 1400 pages Yes, CX310dn No

Starter Cartridge – black2 Up to 1400 pages Yes, CX310dn No





CX410

Starter Cartridge – color2 Up to 1400 pages Yes No








CX510







Toner Cartridge – color Up to 4000 pages Yes Yes

Toner Cartridge – black Up to 8000 pages Yes Yes

1 When used in the designated printer, the average continuous Composite CMY Cartridge yield is standard pages as listed, and the average continuous K (black) Cartridge yield is standard pages as listed, in accordance with ISO/IEC 19798.

2Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will post an error message.



Photoconductor / Imaging Unit / Developer

Approximate

Yield 1


Available

Photoconductor Unit 4 40,000 pages Yes Yes

C, M, Y & K Developer Units 2 40,000 pages Yes Yes

Black & Color Imaging Kit 1,3

40,000 pages No Yes

Black Imaging Kit 1,3

40,000 pages No Yes

1Yield is based on simplex pages, with an average of 3 letter/A4 pages per job fed from the standard

tray and approximately 5% coverage per color. Yields may vary based on customer usage.


3 An Imaging unit is a Photoconductor Unit with Developer(s) included.

4The individual Photoconductor or Developer Units should ONLY be replaced if they are damaged or

causing a print quality defect. Otherwise, the appropriate Imaging Kit should be replaced.

When “Replace Black and Color Imaging Kit” or “Replace Black Imaging Kit” appears

on the display, the customer needs to order a new Kit. Consult the User’s Guide for installation instructions. The contents of each kit are as follows: Black Imaging Kit The kit includes the Black Developer Unit and the 4 Photoconductors pre-installed in the Imaging Basket. The customer needs to remove the C, M and Y Developer Units from the old Imaging Basket and install them in the new Imaging Basket.


Black Developer Unit



Black and Color Imaging Kit The kit includes all 4 Developer Units (C, M, Y and K) and the 4 Photoconductors pre-installed in the Imaging Basket. Nothing from the old Imaging Basket is transferred to the new Kit.

Waste Toner Bottle

Approximate

Yield 1


Available

Waste Toner Bottle 18,000 color, 36,000 mono

Yes Yes


C, M, Y and K Developer Units




Supply Life Messaging Information

Toner Cartridge Life Messaging

The following table provides the messaging that will appear on the control panel as supply life becomes low. The Controller Board determines when the “Cartridge Low” message occurs.

Life Cycle State

Default Setting

Control Panel Message Toner

Level Default Trip Point

1 Behavior Options

2

(Default in Blue)

Nearly Low Disabled <Color> cartridge nearly low

[88.xy]

All Yields = 30% Customer Selectable Range: 10-90% Cannot select value lower than "Low"

Off

Warning

Email Alert

Continuable Stop

Non-Continuable Stop

Low Enabled <Color> cartridge low [88.xy]

All Yields = 20% Customer Selectable Range: 10-90% Cannot select value lower than "Near End of Life"

Off

Warning

Email Alert

Continuable Stop


Near End of Life

Enabled <Color> cartridge very low, [x]

3 estimated pages remain

[88.xy]

All Yields = 10% Customer Selectable Range: 10-90%

Off

Warning

Email Alert

Continuable Stop


End of Life

Device Stops Enabled

Replace <color> cartridge, 03

estimated pages remain [88.xy]

All Yields = 0% Customer Selectable Range: None


1 This column indicates the default Toner Cartridge life remaining trip point. Once the Toner Cartridge reaches this percentage, it will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are documented in this guide in the section called “How to Change Supply Life Messaging Settings.”

2 This column lists the default behavior options at each warning notification. The customer can customize this feature. The default behavior is documented in blue if no change is made.

3 The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based upon the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content.

*Average continuous black or composite CMY declared cartridge yield in accordance with ISO/IEC 19798.



Imaging Unit Life Messaging

The following table provides the messaging that will appear on the control panel as supply life becomes low. Below the table explanations are provided for the headings and options listed in each column.

Life Cycle State

Default Setting

Control Panel Message

Default Trip Point1 Behavior Options

2

(Default in Blue)

Nearly Low Disabled <Color> imaging kit nearly low

[84.xy]

40% Customer Selectable Range: 20-90% Cannot select value lower than "Low"

Off

Warning

Email Alert

Continuable Stop


Low Enabled <Color> imaging kit low [84.xy]

30% Customer Selectable Range: 20-90% Cannot select value lower than "Near End of Life"

Off

Warning

Email Alert

Continuable Stop


Near End of Life

Enabled <Color> imaging kit very low, [x]

3


20% Customer Selectable Range: 20-90%

Off

Warning

Email Alert

Continuable Stop


End of Life Enabled Replace <color> imaging kit, 0

3


0% Customer Selectable Range: None

Warning Email alert Continuable Stop Non-continuable Stop

Absolute End of Life Device Stops

Enabled Replace <color> imaging kit, 0

3



Email alert Non-continuable Stop

1 This column indicates the default Imaging Unit life remaining trip point. Once the Imaging Unit reaches this percentage, it will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are documented in this guide in the section called “How to Change Supply Life Messaging Settings.”


3 The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based upon the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content.

*Average continuous black or composite CMY declared cartridge yield in accordance with ISO/IEC 19798.



Maintenance Kit Life Messaging

The following table provides the messaging that will appear on the control panel as Maintenance Kit life becomes low (life is 85,000 printed sides). The Maintenance Kit contains the Fuser and Transfer Module.

Life Cycle State

Default Setting

Control Panel Message

Default Trip Point1 Behavior Options

2

(Default in Blue)

Nearly Low Disabled Maintenance kit nearly low [80.xy]

30% Customer Selectable Range: 0-90% Cannot select value lower than "Low"

Off

Warning

Email Alert

Continuable Stop


Low Enabled Maintenance kit low [80.xy]

20% Customer Selectable Range: 0-90% Cannot select value lower than "Near End of Life"

Off

Warning

Email Alert

Continuable Stop


Near End of Life

Enabled Maintenance kit very low [80.xy]

10% Customer Selectable Range: 0-90%

Off

Warning

Email Alert

Continuable Stop


End of Life Enabled Replace maintenance kit, [80.xy]


Warning Email alert Continuable Stop Non-continuable Stop

Absolute End of Life Device Stops

Enabled Replace maintenance kit, [80.xy]


Email alert Non-continuable Stop

1 This column indicates the default Maintenance Kit life remaining trip point. Once the Maintenance Kit reaches this percentage, it will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are documented in this guide in the section called “How to Change Supply Life Messaging Settings.”




How to Change Supply Life Messaging Settings

1. Access the printer’s Embedded Web Server (EWS).

2. Click Settings > Print Settings > Supply Notifications.

3. Change the settings as desired.



The table below outlines the acceptable ranges that can be entered for the various supplies: Adjustable Supplies Alert Options

Supply

Near Low Low Very Low

Max Default Min Max Default Min Max Default1

Cartridge2 90% 30% 10% 90% 20% 10% 90% 10%

Imaging Unit 90% 40% 20% 90% 30% 20% 90% 20%

1Minimum setting possible.

2Same for All cartridge yield points.

Things of which to be aware when changing the default trip point percentages for supplies alerts:

If a user selects a value outside of the acceptable ranges, it will revert back to the default setting.

If a user changes the setting and then installs a new supply, the same user setting will "stick" as long as the setting is still valid for the new supply.

If a user selects a value that is valid for the installed supply, but changes to a different supply in which the selection is no longer valid, it will revert back to the default setting.

If the user does not change the default value, any new supplies installed will always use the default value.



Detection of Non-Genuine Supplies

When the printer senses that the Imaging Unit or Toner Cartridge is a non-genuine Lexmark supply, the printer will post this error message:

In this case, the control panel will instruct the User to refer to the Troubleshooting Section of the User’s Guide for instructions on how to proceed. The User’s Guide warns the customer about potential risks using non-genuine supplies. If the customer wishes to accept the risk, they are instructed to press a special key sequence simultaneously for 15 seconds. In response, the printer will continue and note the customer acceptance occurred. In addition, the bottom of the Device Statistics page will denote that the customer has accepted the non-genuine supply. The following is the message that will appear on the Device Statistics page:

If the customer accepts the risks of using non-genuine supplies or parts, errors posted by exposed supplies/devices will include an “N” at the end of the error number string.

Example: “Cyan imaging unit near end of life 84.21N” or “Paper Jam 200.13N” The customer may decide not to accept the risks associated with using non-genuine Lexmark supplies or parts. This is done by not pressing the special key sequence as described above in the User’s Guide; instead, the customer must remove the non-genuine Lexmark supply or part and replace it with a genuine Lexmark supply or part.

Non-Lexmark [supply], see User’s Guide [33.xy]



Maintenance Items CS310/CS410/CS510 and CX310/CX410/CX510

Part(s) Printers Life Special Procedure(s)

Maintenance Kit – includes:

Fuser

Transfer Module

CS310

CS410

CS510

CX310

CX410

CX510

85,000 pages

Transfer Module Barcode – Write down the 16-digit barcode number from the new Transfer Module. Go to Diagnostic Menu, navigate to Printer Setup>ITU Barcode and enter the number. Reset Fuser Count – When the Fuser is replaced as part of a Maintenance Kit, this should be reset. Go to Diagnostic Menu, navigate to Printer Setup>Reset Fuser Count and reset the counter.

ADF Maintenance Kit – includes:

ADF Feed Roller

ADF Pick Roller

ADF Separation Roller Guide

CX310

CX410

CX510

200,000 pages None



Print Quality Diagnostic Tips

General Terminology Before diagnosing print quality problems, take a moment to understand the concepts below. This will prevent confusion when diagnosing or escalating a problem. Know your paper orientation when diagnosing a print quality issue. References to direction such as horizontal and vertical must be made holding the paper in portrait orientation (long edges to the left and right) with the printed side facing you. Don’t hold the paper in landscape orientation. See below.

Know the direction of the print when diagnosing a print quality issue. References to the “Process” or the “Scan” direction refer to the direction in which the paper travels through the printer.

Process is the paper’s direction through the printer that corresponds to the rotation of the photoconductors.

Scan or Scanning is the direction in which the LED or laser writes to the photoconductor and is across the paper path.



Print Quality Rules of Thumb If you encounter print quality problems, follow the tips below. Following these simple rules may solve the problem easily and quickly.

Always run a new Settings/Configuration page showing the:

Page Count – Is it time for a maintenance kit?

Supply Life – are any of the supplies low or exhausted?

Firmware/Code Levels – Are the code levels old/obsolete?

Media Settings – does the printer media settings match what’s in the Trays?

Always check the Media Type and Size used.

Is the media used within the printer’s manufacturing specification?

Are the printer and/or Driver set correctly for the paper type/size?

Always print the printer’s Self-Test pages.

How does the print vary from what is expected?

Try reseating the supplies.

Check for damage as you reseat them.

For tricky problems, think about the EP Process Steps. Eliminate the components/areas that couldn’t cause the problem until you are finally left with what could.

Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will post an error message.



Paper Transport Diagnostic Tips

Paper Rules of Thumb Paper jams and feed problems occur for numerous reasons. Sometimes, failure of the equipment is the cause or it can be the result of other external factors. Before replacing parts for a feed problem, ask these questions:

Is the customer using a supported media type? This is a common problem. Check the printer specifications if you are not sure.

Is the customer using a supported media size? Check the printer specifications of you are not sure.

Is the customer using a supported media weight? This is a common problem. Check the printer specifications of you are not sure.

Have you tried printing with a fresh ream of paper? Paper that is left out of the package for periods of time can dry out or absorb moisture.

Have you tried printing from a different input source? This will help narrow down the cause of some problems.

Is too much paper loaded in the Tray? Make sure the stack height does not exceed the indicated maximum height.

Is the paper in the Tray wrinkled, creased, damp, or curled? Paper will not feed properly if it is damaged. Try a fresh ream of paper.

Are different media types and/or weights loaded in the Tray? This will cause misfeeds.

Is the relative humidity too high? Too low? This can affect the media and/or printer and its ability to feed properly. Check the printer specifications to see if it is located in an ambient environment.

Is the paper loaded properly in the Tray or option? This is a common problem. Reposition the paper in the Tray or option to make sure that is loaded properly. The paper guides should be flush against the media, but not too tight.

Are the feed rollers worn because it is time for a maintenance kit? Check the page count of the printer to see if it is time for a maintenance kit to be installed.

Are there any obstructions in the paper path? If paper, staples, paper clips or other items are left in the printer, they can prevent the media from feeding properly.

Save yourself time and effort and always check these external influences before spending time troubleshooting a supposed equipment failure.



Complex Parts and Procedures Parts listed in this section are complex for various reasons and are tagged with one or more of the following icons to explain its complexity:

High degree of technical difficulty in removing/replacing the part.

Complex/lengthy instructions.

Special procedures required before, during or after part installation.

Increased likelihood of servicer error resulting in additional problems, malfunction of the machine or damage.

The instructions for removal, installation and/or special adjustments can be found in the Service Manual for each printer. Follow the instructions carefully to avoid additional errors, malfunction or breakage. For your awareness, the most complex parts include the ones listed below. When removing, replacing or reinstalling these parts, follow the instructions carefully!

Part Complexity

Flatbed Scanner Assembly

ADF Unit Assembly

Top Cover

Controller Board

Control Panel

Printhead

Transfer Module

Fuser

Toner Density Sensor



Flatbed Scanner Assembly When the flatbed is replaced, perform the following adjustments:

Scanner Calibration – in Diagnostic mode; used to calibrate both the Black and white values for the ADF and the flatbed.

Scanner Manual Registration – located in the Configuration Menu; manually registers the flatbed and ADF on the MFP’s scanner unit.

ADF Assembly When the ADF is replaced, perform the following adjustments:

Scanner Calibration – in Diagnostic mode; used to calibrate both the Black and white values for the ADF and the flatbed.

Scanner Manual Registration – located in the Configuration Menu; manually registers the flatbed and ADF on the MFP’s scanner unit.

Top Cover The instructions for removing and installing the top cover are lengthy. In addition, you need to make sure the drive belt is attached to the fuser gear.

Controller Board This part contains Mirrored NVRAM, so it should never be replaced at the same time as other Mirrored NVRAM components. See the Mirrored NVRAM Components section in this guide for complete details and exceptions.

The following adjustments need to be performed after this board is replaced: 1) Scanner Manual Registration and 2) Motor Detect. In addition, the Controller Board contains the default and custom eSF applications and settings. These are NOT contained in the NVRAM or on a hard drive, therefore, a Controller Board failure could result in loss of these applications and their settings if they are not backed up. When a new Controller Board is installed, the Lexmark default eSF applications and settings are loaded. The best practice is for an administrator to have their eSF applications and settings backed up prior to encountering a problem. In case this hasn’t been done, an attempt to back up the data should be performed before replacing the Controller Board.

Service Tips:

Verify the cable from the HVPS is seated properly after replacing the Controller Board - the connector may have been loosened at the HVPS. Printing blank pages could be an indication that toner is applied to the Transfer Module belt but not transferred. This can cause massive amounts of toner to be cleaned by the Transfer Module cleaner.



To back up the eSF applications and settings, do the following:





5. Access the printer's Web Page from a web browser.

6. Click on Settings:

7. Click on Solutions (don’t click Import/Export – the explanation is at the end)



8. Click on Embedded Solutions

9. Select each application individually by clicking on the name (we’ll use Forms and Favorites in

this example):



10. Click on Export to create a file of that application’s settings

11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine code mode, then there is no way to back up the eSF apps. Make the customer aware of this.

12. Don’t Use the “Global” Import/Export method to back up the eSF applications and settings. There is a size limit of 128kb on the export file.

13. Customers with a large number of applications or settings may exceed the file size limit and have information truncated in the exported file.

14. Once the new Controller Board is installed, follow the same steps as above, however, you will Import (instead of export) the <filename>.UCF file for each application.

STOP



Control Panel This part contains Mirrored NVRAM, so it should never be replaced at the same time as other Mirrored NVRAM components. See the Mirrored NVRAM Components section in this guide for complete details and exceptions.

Printhead After the Printhead is replaced, you need to align the color planes to prevent print quality problems. To align the Printhead do the following:

1. Complete the Registration in the Diagnostic menu to adjust the Black plane.

2. Once the black plane is aligned, complete the Alignment in Diagnostics menu to adjust the color planes.

Transfer Module When a new Transfer Module is installed, it must be configured in the Diagnostic Menu. Each Transfer Module has a barcode that contains 16 digits. Before installing the new part, write down the number associated with the bar code. Any time a Transfer Module is installed, the 16-digit number has to be entered into the printer menus. This is especially important if it is installed as part of a maintenance kit; if the number is not entered, the printer will continue to post maintenance messages. Once installation is complete, go to Printer Setup in the Diagnostic Menu and select the Transfer Module Barcode menu to enter the number. Entering this 16-digit number resets the maintenance count. See the Service Manual chapter Service Menus for the steps to perform this procedure.

Fuser The fuser removal is lengthy and could potentially result in damage to the fuser cable or the fuser exit sensor. In addition, there is risk of losing two springs that need to be unhooked from both sides of the fuser and a grounding washer. Follow the removal procedure carefully to minimize the risk of damage. Any time a new fuser is installed, the Fuser Count must be reset to clear the maintenance count. This is especially important if the fuser is installed as part of a maintenance kit; if the Fuser Count is not reset, the printer will continue to post maintenance messages. Go to Diagnostic Menu, navigate to Printer Setup>Reset Fuser Count and reset the counter.

Toner Density Sensor The value of the toner density sensor (also called toner patch sensor or TPS) is set at manufacturing. If a sensor is replaced, enter the 32-digit hexadecimal toner density value (TPS) value from the bar code next to the sensor. Enter Diagnostics menu and select TPS Setup.



Mirrored NVRAM Components

Controller Board

Control Panel

UICC Card

Model NVRAM Component

CS310 Control Panel (UICC Card)

Controller Board

CS410 Control Panel (UICC Card)

Controller Board

CS510 UICC

Controller Board

CX310 Control Panel (UICC Card)

Controller Board


Controller Board


Controller Board

Warning! Observe all ESD precautions while handling electronic parts.

Warning! When replacing multiple NVRAM components, replace ONE component at a time – NEVER replace both at once. If the Control Panel and the controller board are being replaced at the same time, replace the parts in this order to avoid damage to the machine:

1. Replace the controller board first.

Note: Do not replace the new control panel and controller board in the machine at the same time.

2. After installing the new controller board, and before installing the new control panel or UICC Card, start the printer into Diagnostics mode.

3. After the printer has completed startup, turn off the printer and replace the control panel.

Note: If the Control Panel display failed, the printers’ startup cycle is complete when the driver motor and fans shut down, and the machine is quiet.

4. After installing the new control panel or UICC Card, start the printer into Diagnostics mode,

and allow the printer to go through a complete startup cycle and the display to go to “Ready”.

5. If the problems persist, leave the new Control Panel or UICC Card in the machine, place the old controller board back in the machine, and start it up. After the machine startup, shut down the machine, and install the new controller board. After installing the new controller board, restart the machine, and let it go through the startup cycle.

Service Tips:

If you must use one the components listed above as a method of troubleshooting, boot the printer into Diagnostic mode only; this will prevent NVRAM from copying to the new component. If the printer is allowed to boot normally NVRAM will copy to the new component and it cannot be used in another printer. It must be returned to the manufacturer.



Cleaning the MFP Document Glass It is important to clean the MFP on a regular basis to keep it functioning properly (about once a month depending on usage). You should also clean the scanner glass if you encounter print quality problems such as streaks on copied or scanned images. Note: Clean both areas of the scanner glass and both white underside areas.

Warning! Always turn the printer OFF and unplug it before cleaning.

Slightly dampen a soft, lint-free cloth or paper towel with water. Do not use any kind of cleaning agent to clean the glass.

Do not spray liquid on the glass.

Wipe the scanner glass until it is clean and dry.

Wipe the white underside of the scanner cover until it is clean and dry.

Scanner

Glass

ADF Glass

White Underside Scanner Glass

Cover

White Underside ADF Cover



Zero Insertion Force (ZIF) connectors Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging the connector or cable.

Warning! Do not insert the cable so the contacts are facing the locking actuator. The contacts always face away from the actuator.

Warning! Do not insert the cable diagonally into the ZIF socket. This may damage the contacts.

Warning! Avoid using a fingernail, or sharp object to open the locking mechanism. This may damage the cable.

Warning! Avoid pressing against the cable when opening the locking mechanism. This may damage the cable. These are the types of ZIF connectors used in these printers:

Horizontal top contact connector

Horizontal bottom contact connector

Vertical mount contact connector

Horizontal sliding connector



Horizontal Top Contact Connector

The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. Insert the cable horizontally into the connector.

Warning! When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator. The two tabs should be moved simultaneously. Do not close the actuator from the center of the actuator. How to Remove a Cable from the Horizontal Top Contact Connector

1. Place a finger at each end of the locking actuator, and then gently lift the actuator to the

unlocked position.

2. Slide the cable out of the connector.



How to Insert a Cable into the Horizontal Top Contact Connector

When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked.

1. Insert the cable with the contacts on the cable facing up. Insert the cable on top of the

actuator. Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur.

2. Rotate the locking actuator to the locked position. The cable should not move while this step

is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.



Horizontal Bottom Contact Connector

The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector.

Warning! When opening or closing this type of actuator, gently lift the center of the actuator using your finger.

Do not use a fingernail or screwdriver to open the actuator: this could damage the ribbon cable.

Do not close the actuator from the ends. How to Remove a Cable from the Horizontal Bottom Contact Connector

1. Place two fingers towards each end of the locking actuator, and then gently lift the actuator to

the unlocked position.




How to Insert a Cable into the Horizontal Bottom Contact Connector

1. Check the actuator to verify it is in the open position.

2. Insert the cable into the ZIF connector with the contacts facing downward and away from the

locking actuator. The cable needs to be inserted below the actuator. Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur.

3. Place your finger in the middle of the actuator and rotate the actuator to the locked position.



Vertical Mount Contact Connector

The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted vertically into the connector.

Warning! When opening or closing this type of actuator, gently lift the center of the actuator using your finger. Do not use a fingernail or screwdriver to open the actuator - this could damage the ribbon cable. Do not close the actuator from the ends of the actuator. How to Remove a Cable from the Vertical Mount Contact Connector

1. Gently rotate the locking actuator from the center of the actuator to the unlocked position.




How to Insert a Cable into the Vertical Mount Contact Connector

When installing the cable, check the locking actuator to verify it is in the open position.

1. Insert the cable with the contacts on the cable away from the locking actuator.

2. Insert the cable on top of the actuator. Note: Verify the cable is installed squarely into the connector otherwise intermittent failures could occur.

3. Rotate the locking actuator to the locked position by pressing down on both ends of the

actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.



Horizontal Sliding Contact Connector

The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector.

Warning! When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator. Do not close the actuator from the center of the actuator. Do not use a screwdriver to open or close the actuator. Damage to the cable or connector could occur. How to Remove a Cable from the Horizontal Sliding Contact Connector

1. Simultaneously slide the two tabs located on the ends of the locking actuator away from the

connector.




Inserting a Cable into the Horizontal Sliding Contact Connector

When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector.

1. Insert the cable with the contacts facing away from the locking actuator. Insert the cable on

top of the actuator.

2. Slide the locking actuator towards the connector, locking the cable into place. The cable

should not move after this step is performed. If the cable moves, open the actuator, reposition the cable, and close the actuator in the down position.



Low Insertion Force (LIF) connector

Warning! When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. How to Insert a Cable into the LIF Connector

1. Look at the connector and take note as to which side the contacts are located.

2. Look at the circuit board - many boards will have the word “contacts” stamped on them to indicate which side has the contacts.

3. Insert the cable squarely into the connector.

Note: Verify the cable is installed straight into the connector. If the cable is not installed properly, then intermittent failures could occur.



Firmware and Functionality Changes

Auto Reboot – Error Recovery The goal of allowing the printer to auto-reboot when a catastrophic error occurs is to decrease customer interventions and increase printer up-time. The types of errors that could auto reboot include:

91y.xx Engine Firmware Errors

976.xx Network Firmware Errors

900.xx RIP Firmware Errors Note: Be aware that not all of the Engine Firmware Errors will allow an auto-reboot. The engine will inform the Controller Board if an Auto Reboot is allowed for the particular error.

Auto Reboot (Error Recovery) configuration and settings are shown in the following table:

Function Configurable In: Settings

Auto Reboot Mode

Customer Menus (UI)

Sets the printer to restart when an error is encountered.

Reboot when idle – for firmware errors if not printing, faxing, or scanning. Hardware related errors will still halt and display service error screen.

Reboot always (default) –auto-reboot for firmware errors even if printing, faxing, or scanning.

Reboot never – always halt and display the service error screen for firmware errors.

Embedded Web Server

Max Auto Reboots

Customer menus (UI)

Sets the number of automatic restarts the printer can perform per incidence 1-20.

2 is the factory default setting.

When the number of max automatic restarts is reached, the printer displays the applicable error instead of restarting.

Note: A clean power cycle or hibernation will reset the reboot count.

Embedded Web Server

Auto Reboot Counter Embedded Web Server

The number of reboots encountered over the lifetime of the printer. This setting is to be used as diagnostic data. This setting can be reset to zero by MPS or by the Embedded Web Page.

If a printer crashes but does not auto reboot, the traditional error screen displays on the control panel listing the error information. When a re-bootable crash occurs, the printer shows the traditional error screen with an additional message that informs the user the printer will reboot. The Error screen displays while the printer gathers debug information and writes it to flash (about 10 seconds). Once the debug collection occurs, the printer will reboot. After rebooting, a message will be present informing the user the printer rebooted. The user must clear this error in order to continue using the printer. While this message is present, the printer is off-line and will not accept print jobs. See the images on the following page.



Sample Generic Control Panel Messages after Auto Reboot

2.4” Panel

4.3” Panel

10” Panel

LED Panel



Safe Mode Safe Mode is a new and configurable state in the device that allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device.

Warning! Safe Mode is intended as a short‑term workaround and should only be used when a

critical print job must be completed before service can be arranged to repair the printer. In most customer situations, it would NOT be appropriate to enable this mode. See the table below called When Should Safe Mode be Enabled? for examples.

Warning! The printer must be returned to standard operating mode before diagnostics can be run or

full‑function printing can continue. This is IMPORTANT! If a customer reports problems with no duplex

capability and/or the inability to select optional input trays, etc., check to see if Safe Mode is enabled – a warning message will display on the Control Panel. When Safe Mode is enabled, print jobs are processed based on the product-specific behavior of the print engine as defined for that mode of operation. Certain service failures and other errors are suppressed when the device is in this mode so the device is left in a temporary usable state. When Safe Mode is disabled, if any service failure or other error occurs, the device will follow existing messaging behavior and the print operation will be terminated. The device may also shut down due to certain failures based on existing definitions.

When Should Safe Mode be Enabled?

Problem Example Hypothetical Customer Situation Enable Safe Mode? – Why/Why Not?

23y.xx Jams on Power-up – Duplex sensor broken

Customer has a deadline to complete an important print job before the end of the day – Service cannot be dispatched until tomorrow.

YES. The customer has a critical need to continue printing. Safe Mode will disable the duplex and allow the customer to continue to print at reduced functionality.

200.xx Jams on Power-up – Tray 1 Input sensor broken

Customer needs to complete a print job to send to a publisher by the end of the day. They only have 5 more pages left to print from the job. Service will not be out until tomorrow.

NO. The customer has a critical need to continue printing; however, Safe Mode will not disable Tray 1. For this printer, Safe Mode ignores all Input Options: Tray 2, Tray 3, etc. but Tray 1 functionality remains enabled.

242.xx Jams on Power-up – Tray 2 Input sensor broken

The customer is printing PowerPoint handouts for a meeting next week. They only had a few pages left to print.

NO. The customer does not have a critical need to continue printing.



Configuration and Management

Category POR Sequence Description

2.4” Control Panel and Touchscreen

7 + 6 (letters S+M = Safe Mode)



Safe Mode can also be managed through the Config menu via the Safe Mode menu. If the Safe Mode setting is changed on this menu, the device must be POR'ed for the new setting to take effect.

2-line Control Panel STOP + BACK

LED models (and all Control Panels)

NPA command

An NPA command can be issued to enable Safe Mode. Contact the next level of support for assistance.

If the Safe Mode setting is changed via NPA command, the device must be POR’ed for the new setting to take effect.

Messaging

Category Messaging Description

2.4” Control Panel and Touchscreen

"The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.”

Priority 1 warning message will be displayed, toggling in sequence with any other priority 1 warning messages, if any are present.

If the device is POR’ed into Diagnostics, Configuration or SE menu, it will operate as if Safe Mode is disabled.

A POR into any of these menus does not affect the Safe Mode setting.

2-line Control Panel “Safe Mode”…

A warning with a custom message will appear and toggle with any other warning messages as well as the Home/Prime status message.

If the device is POR’ed into Diagnostics, Configuration or SE menu, it will operate as if Safe Mode is disabled.

A POR into any of these menus does not affect the Safe Mode setting.

Print Behavior

The behavior of a device in Safe Mode is product specific. The table below outlines the behavior for the CS310/CS410/CS510 and CX310/CX410/CX510 printers and may not apply to other models of the same code.

Safe Mode Engine Features Engine Behavior Control Panel Behavior

Simplex only Will report no duplexer installed Duplex print option will not be selectable

Ignore duplex sensor Will report no duplexer installed Duplex print option will not be selectable

Ignore all input options Will report Tray 1 only as installed Only Tray 1 and MPF will be selectable

Ignore all output options Will not report any installed finishing options

No finishing options will be selectable



Restore Point Restore point is a new functionality similar to a PC’s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state.

Available on: POR Sequence Description

4.3”and above Touchscreen Code level of EC1 and higher






Important Information:








Software Solutions

eSF Based Solutions

The CX410 and CX510 include the Lexmark Embedded Solutions Framework (sSF) in the firmware. This capability enables eSF based solutions to be installed and run on the device. Some eSF applications require an installed hard drive to function. Preloaded Apps

Printer Screen Size Loaded Apps

CX310 2-Line APA Display Not Supported

CX410 4.3” Color Touchscreen

Basic Card Copy

Forms & Favorites

Scan to Network

My Shortcuts

CS510 4.3” Color Touchscreen

Eco Settings

Forms & Favorites

Background & Idle

CX510 7” Color Touchscreen

Basic Card Copy

Forms & Favorites

Scan to Network

My Shortcuts

Multi-Send

cSF Based Solutions Support

The CX410 and CX510 also include the Lexmark Cloud Solutions Framework (cSF) in the firmware. This capability enables these products to access solutions which are stored and executed outside of the device (initially on a server within the enterprise).



Security and Privacy Functionality

Security and Privacy Features: CS310/CS410/CS510 and CX310/CX410/CX510

Feature Function Benefit

Audit Logging

Ability to track security and system related events. The information/features of this function include: tracking event types, export capabilities, log full behavior, and more.

The benefits of enabling Audit Logging include: mitigating exposures through event tracking, proactively tracking and identifying potential risks, and integration with your intrusion detection system for proactive real-time tracking. There are over 100 variables and events tracked within the device.

Digitally Signed Firmware Updates

Printers and MFPs automatically inspect downloaded firmware updates for the appropriate Lexmark digital signatures. Firmware that’s not correctly packaged and signed by Lexmark is rejected.

This ensures that non-approved firmware is never run on the devices, which avoids exposing them to malicious software, such as viruses and worms.

Certificate Management

Printers and MFPs use certificates for HTTPS, SSL, IPSec, and 802.1x authentications.

The Certificate Management feature allows the devices to integrate with a PKI environment by allowing the certificates to be signed; allows the devices to trust certificate authorities in the PKI environment.

HTTPS HTTPS provides a means to securely manage networked printers and MFPs

It allows Web traffic to be encrypted so that remote management via the device web page can be performed securely.

SNMPv3 SNMP is a standard network management protocol. Version 3 of the protocol includes extensive security capabilities.

Lexmark printers and MFPs support SNMPv3, including the authentication and data encryption components, allowing for secure remote management of the devices.

Secure Password Reset

The Secure Password Reset feature can reset the access control setting on the device’s Security menu to allow access in the event that an administrative password is lost or forgotten, or when the device has lost network connectivity.

A two factor method of resetting a device without compromising the security of the device with an administrative backdoor.

TCP Connection Filtering

Printers and MFPs can be configured to allow TCP/IP connections only from a specified list of TCP/IP addresses.

Protects the device against unauthorized printing and configuration.

Port Filtering

The network ports through which printers and MFPs listen for or transmit network traffic are configurable, allowing a huge degree of control over the device’s network activity

By filtering out traffic on specific network ports, protocols such as telnet, FTP, SNMP, HTTP and many others can be explicitly disallowed

LDAP Address Book Lookup

When sending e-mails or faxes, users can look up the recipients’ e-mail addresses and fax numbers.

Ensures a document goes to the appropriate person.

Secure LDAP All LDAP traffic to and from Lexmark devices can be secured with TLS/SSL.

LDAP information such as credentials, names, e-mail addresses and fax numbers exchanged over a TLS/SSL connection ensures the information is encrypted to preserve the confidentiality and privacy of the data.

Access Controls

Access controls allow you to choose from a drop-down list of available security templates to control local and remote access to specific menus, functions and workflows. It also provides the ability to disable functions entirely.

Over 50 access controls are available, providing greater flexibility for your unique environment



Control Panel Lock

Allows a device to be put in a locked state so that the Control Panel cannot allow any user operations or configuration. It cannot copy or scan jobs, it cannot be reconfigured via the Control Panel, and incoming jobs will not sit exposed in the output bin.

Helps keep the device and information sent to the device secure in environments where a device may be unmonitored for a long period of time such as after work hours or weekends.

Confidential Print

Print jobs are held in RAM or on the hard disk until the intended recipient enters the appropriate PIN, allowing the job to print. Held jobs can be set to expire after an elapsed time (configurable from one hour to one week). In addition, a limit can be set on the number of times a PIN can be entered incorrectly before the corresponding jobs are purged.

This controls unauthorized viewing of hard copy documents sent to the printer. (Not Applicable to the CS310)

Non-Volatile Memory Wipe

This function is highly recommended when the device is taken out of service or removed from a secure location. The non-volatile memory wipe provides a tool for erasing all contents stored on the various forms of flash memory contained on the device. This feature is a complete clearing of all settings, solutions, jobs and faxes on the device.

Provides greater customer confidence that data will not fall into the hands of a malicious individual.

Physical Lock Support

Lexmark printers and MFPs support Kensington-style locks, which allow the devices to be physically secured.

Locking a printer or MFP also locks down the metal cage that houses the hard disk and other optional components, helping to prevent tampering or theft.

Security and Privacy Features: CS510 and CX510 with a Hard disk


Incoming Fax Holding

Lexmark devices can be configured to hold rather than print incoming faxes during scheduled times. Incoming faxes are held securely on the hard disk until the proper credentials have been entered on the Lexmark device.

This controls unauthorized viewing of hard copy documents faxed to a device after normal working hours. (Not applicable to the CS510)

Hard Disk Encryption

Hard disks in printers and MFPs can be configured to use encryption. An AES key, up to 256-bits, is internally generated by the printer or MFP and used to encrypt all data on the hard disk. The key is stored non-contiguously on the device, making the contents of the hard disk accessible only on the original printer or MFP.

The data on a stolen hard disk would not be accessible even if the hard disk was installed in an identical model of printer or MFP.

Automatic Hard Disk Wiping

The data on a hard disk is immediately sanitized so that no residual data can be read. The system administrator has the ability to choose a single or a multi-pass wipe, which conforms to NIST/DOD standards, on the device immediately follow the completion of a job (printed, copied, faxed and/or scanned).

This prevents a malicious user from gaining access to sensitive residual data that was printed copied, faxed, and/or scanned on a Lexmark device.

End of Life Disk Wiping

Designed to be utilized when the Lexmark device is to be retired, recycled, or otherwise removed from a customer’s secure environment, an out-of-service wipe that will sanitize all data on the hard disk, including fonts, forms and embedded solution data.

Provides greater customer confidence that data will not fall into the hands of a malicious individual.



Security and Privacy Features: CX410/CX510 with Fax Capability


FAX/Network Separation

Lexmark offers a variety of MFP devices that provide both network capability and fax modem capability. In environments where network security is critical, the combination of these two features on a single device may be a concern. Lexmark designs its MFPs to operate in such a way that the device hardware and firmware keep these mechanisms separate, which prevents any direct interaction between the modem and network adapter.

Reduces the need to have separate fax and network devices without compromising security.

Security and Privacy Features: CS510 and CX410/CX510 eTask MFPs


Backup Password

Backup Password provides access to the Security Menu of the device regardless of the assigned protection method or the availability of that method.

If an LDAP server or network is unavailable, an administrator would still have access to the Security Menu of the device to make the necessary adjustments for accessing the device.

802.1x

802.1x port authentication allows printers and MFPs to join wired and wireless networks by requiring the devices to authenticate prior to accessing the network.

This stops rogue devices from infiltrating the network

IPSEC

IPSec secures all network traffic to and from Lexmark devices with encryption and authentication, allowing data to be sent to printers and MFPs securely. IPSec allows scanned data to be transmitted over the network in an encrypted format

This can protect the contents of jobs that are scanned to any destination, including servers running Lexmark Document Distributor, e-mail, and network storage.

Secure NTP

Lexmark devices support the use of Secure Network Time Protocol (SNTP), which is used for clock synchronization of various devices on the network.

This prevents the need from manually changing clock settings or updating the current date and times on a device.

Protected USB Ports

Designed with security in mind, USB host ports have various mechanisms in place to keep them from being used in a malicious manner.

While locked, incoming print jobs and faxes are not printed but stored on the device which provides greater customer confidence that data will not fall into the hands of a malicious individual.

Auto-Insertion of Sender’s E-Mail Address

When a user authenticates in order to scan a document to e-mail, the e-mail address of the sender is automatically looked up and inserted into the “From” field

This lets the recipient clearly see that the e-mail was generated by that individual, not anonymously or from the MFP.

Login Restrictions Prevent unauthorized use of a device by restricting the number of consecutive failed logins.

When this limit is exceeded, the device is locked for a predetermined amount of time specified by the administrator.

Microsoft Active Directory Domain Enrollment

This function allows devices to join a Microsoft Active Directory which will allow the device to automatically find and configure settings related to authentication and authorization, certificate management and Address Book Settings.

Provides seamless integration of non-Windows systems with Active Directory.



New Printer Functions: CS310/CS410/CS510 and CX310/CX410/CX510

CS310 CS410 CS510 CX310 CX410 CX510 Feature Function

Usability

Control Panel Enhancements

CS310: 2-Line APA Display

CS410: 2.4” - Color LCD, with number pad

CS510: 4.3” - LCD Touchscreen, with number pad

CX310: 2.4” - Color TFT with number pad

CX410: 4.3” - LCD Touchscreen with number pad

CX510: 7” - LCD Touchscreen with number pad

Remote Control Panel for touch screen GUIs

Provides remote control of a device

Improved sound capabilities

Sounds improved by having more contexts. Different actions now "described" by different sound effects and not just a simple beep.

Display Language Support

All DBCS languages on eTask without font card.

Improve text readability on custom home screen (eTask) backgrounds

Use anti-aliasing to help reduce visible artifacts on such displays when text is rendered, making the text appear “smoother” and less jagged.

Information animations available

Available under "show me" animation on 2.4” panels; Available under “More Information” on eTask displays

JBIG Fax Compression

JBIG is a lossless method for compressing black and white (1-bit) raster image data. Its primary benefit is as a method for transmitting bi-level image data across a communications channel. JBIG's progressive encoding scheme allows lower resolution version of the image to be sent first, followed by higher resolution images which build on the previously transmitted data (e.g. 75, 150, 300, 450, and 600 DPI).

Print Preview

Displays contents of a USB/Held print job on the control panel for confirmation and review by a user Also allows for modifying print settings and for printing single pages from a print job. eTask can only scan preview.

Soft Jam Flushing In case of a misfeed, the printer prints as many sheets as possible before stopping.

Size Sensing Trays / Zones

Universal paper length detection.

Web based solutions support

Enables printer to access cloud based solutions



Device Management Improvements

SNMP enhancements

Device Statistics Information

Data elements that are part of MPS Enabler Printer Statistics are to be represented via SNMP protocol.

Environmental Data Devices store information related to duplex, n-up, low power, etc.

Installed Features (including eSF Apps)

A comprehensive group within the Enterprise MIB that represents all installed options and features, including scanner if MFP. Included in this list should be any card readers, DLE hardware, options, trays and outputs, duplex, ram, flash, hard drives, cards, USB ports, etc. and reported back via SNMP for inventory and configuration reporting/support.

Status, Intervention Requests and Warnings from all systems (including eSF Apps)

Status info appears via SNMP Alerts Description, or as part of whatever other SNMP OIDs that contain the standard Printer alerts data.

BTA enhancements

User level job log

Tracks all jobs that are sent to the machine or initiated at the machine. Provides the who, what, when, and on what kind of media, mono or color.

Customizable billing reports

Job logs can be downloaded for customizable billing reports. Job Logs can be retrieved through a variety of open architecture methods.

ADF scan length enhancement

Scan length through the ADF is increased to 14.5" linear.

eSF Application support via VSC

eSF applications can be downloaded to eTask devices.

Virtual Configuration Center

Ability to customize devices at the reseller or customer.

Services Break / Fix

Error Code Improvements

Consistent messaging between products for different error codes and issues. Non model specific error codes for easier lookup and management.

Security

IEEE P2600.1 and 2 / Common Criteria certification (EAL 3) and (EAL2)

EAL2 for North America, EAL3 for rest of World

Improved AD support Microsoft Active Directory Domain Enrollment

NAND, SD and/or HDD wiping

Removes customer data from these storage mechanisms

Enterprise Certificate Management

Automatically adds secure certificates to a fleet of devices.

Web Services Enhancements

Secure NTP v4



Sustainability

Enhanced power management

Rocker Power Switch & Front panel sleep button

Additional Sustainability Statistics

Job logs Utilize firmware tracking information for page count, cartridge usage type and count, duplex and n-up to track "green" print behavior

Print Quality Enhancements

Automatic Named Color Replacement

Allows user to store optimized color/media palette on the print device for PANTONE®,RAL, Toyo, and other inksets for automatic optimization based on color name.

Enhanced power management

Rocker Power Switch Hard power switch to completely power off device.

Front panel sleep button

Front panel sleep button to place device in a lower power sleep mode. Enters Sleep by:

Inactivity Timeout

Sleep Button Press Exits Sleep when:

Receives a Job

Cover Open/Close/Tray Insert

Front USB insert

Touchscreen or button press



Major Component Locations

Color Cartridges

Controller Board

Low Voltage Power

Supply (LVPS)

Toner Meter

Cycle Card

High Voltage Power

Supply (HVPS)

Fuser

Transfer Module




Documents

Lexmark CS310/CS410/CS510 and CX310/CX410…contentdelivery.lexmark.com/webcontent/training/CSCX310-510/CSCX... · Lexmark CS310/CS410/CS510 and CX310/CX410/CX510 ... For Training