May 8, 2012 To whom it may concern, It is with great pleasure that I recommend Jovana Josivljevic as a potential candidate for employment. Jovana was an outstanding student trainee at Sheraton Grande Sukhumvit, A Luxury Collection Hotel Bangkok, Thailand in a position of a Concierge Ambassador during the period of June - December 2011. She was responsible in providing support to the Concierge team including assisting the guests in fulfilling their requests, providing guidance regarding hotel services, transportation, entertainment, sightseeing and organizing the bookings at various venues and events, as well as tightly cooperating with the Bell Desk and Front Office. She was not only providing the exceptional service standards but also creating the most memorable experiences to our guests. Throughout the course of her internship, Jovana has always displayed a high degree of integrity, responsibility, and ambition. She has definitely high level of self confidences and initiatives. Moreover, she has proven her adaptability to the Thai culture by participating in excursions and events organized by the Human Resources department, such as sightseeing tour and visit to the remarkable temples in Bangkok and taking part at an internal football tournament with other fellow associates. In addition to her flexible nature, Jovana’s excellent communication skills and mature outlook will certainly ensure a logical and practical approach to her future endeavours. Lastly, I would recommend Jovana as an asset to any organization, and I am happy to give her my wholehearted endorsement. Yours faithfully, Vacharavich Tasanaroungrong (Mr.)

Learning & Development Director Sheraton Grande Sukhumvit (Managed by: Starwood Hotels & Resorts Inc.)

Email: vacharavich.tasanaroungrong@luxurycollection.com