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Lessons Learned from 99,999 Content Orders Content Marketing Webinar V35 November 29 th , 2012 Byron White [email protected] [email protected]

Lessons Learned from 90,000 Orders

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Page 1: Lessons Learned from 90,000 Orders

Lessons Learned from 99,999 Content Orders

Content Marketing Webinar V35

November 29th, 2012

Byron White

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Page 2: Lessons Learned from 90,000 Orders

Creative Ideas for Content Creation Betterment

New Tools and Technology for Content Betterment

10 Lessons Learned from 99,999 Orders

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Page 3: Lessons Learned from 90,000 Orders

Data, Facts and Stats Pulled from 99,000

Content Order

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Page 4: Lessons Learned from 90,000 Orders

Orders 99,999

Customers 3,314

Writers 6,069

Blog Posts 44%

Articles 27%

Copywriting 26%

Whitepapers 1%

Press Releases 1%

Other 1%

The Data: 99,999 Content Orders

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Page 5: Lessons Learned from 90,000 Orders

1.) Higher Quality Content

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Page 6: Lessons Learned from 90,000 Orders

Order Type

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Page 7: Lessons Learned from 90,000 Orders

Order Type

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Page 8: Lessons Learned from 90,000 Orders

2.) Revision Requests

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Page 9: Lessons Learned from 90,000 Orders

Request Revisions

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Page 10: Lessons Learned from 90,000 Orders

3. Live Chat

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Page 11: Lessons Learned from 90,000 Orders

Live Chat

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Page 12: Lessons Learned from 90,000 Orders

4. Help Desk Tickets

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Page 13: Lessons Learned from 90,000 Orders

Help Desk Tickets

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Page 14: Lessons Learned from 90,000 Orders

5. Casting Calls

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Page 15: Lessons Learned from 90,000 Orders

Casting Calls

Please have my

Account Manager

recommend writers.

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Page 16: Lessons Learned from 90,000 Orders

Casting Calls

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Page 17: Lessons Learned from 90,000 Orders

Casting Calls

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Page 18: Lessons Learned from 90,000 Orders

6. SEO Requirements

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Page 19: Lessons Learned from 90,000 Orders

SEO Requirements

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Page 20: Lessons Learned from 90,000 Orders

SEO Requirements

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Page 21: Lessons Learned from 90,000 Orders

7. Blog Word Counts

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Page 22: Lessons Learned from 90,000 Orders

WordPress API

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Page 23: Lessons Learned from 90,000 Orders

8. InMail Communication

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Page 24: Lessons Learned from 90,000 Orders

InMail Communication

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Page 25: Lessons Learned from 90,000 Orders

9. Star Rating

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Page 26: Lessons Learned from 90,000 Orders

Average Writer Star Rating Selected by Industry

Staffing 4.79

Government 4.20

Transportation 4.12

Non Profit 4.00

Health 3.98

Appliance 3.98

Pets 3.98

Women 3.97

Outdoor/Recreation 3.96

Green Products 3.90

Garden 3.89

Software 3.87

Marketing 3.86

Insurance 3.84

Politics 3.82

Career 3.81

Bio/Pharm 3.78

Self Help 3.75

Hospitality 3.71

Green Services 3.71

Tax 3.70

Hardware 3.69

Relationships 3.68

Nutrition 3.68

Food 3.67

High Tech 3.66

Kids/Family 3.62

Electronics 3.61

Legal 3.58

Consumer Goods 3.56

Fashion 3.48

Travel 3.48

Science 3.47

Green Living 3.44

Spirituality 3.44

Finance 3.40

Craft 3.40

Publishing 3.40

Banking 3.39

Beauty 3.37

Construction 3.34

Other 3.31

Medical 3.31

Office 3.29

Home Living 3.28

Education 3.23

Fitness 3.22

Sports 3.17

Utilities 3.16

Real Estate 3.15

Entertainment 3.09

Humor 3.09

Search Marketing 3.09

Auto 3.09

Manufacturing 3.04

Gaming 3.03

Agriculture 2.94

Hobby 2.90

Music 2.33

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Page 27: Lessons Learned from 90,000 Orders

10. Content Order Instructions

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Page 28: Lessons Learned from 90,000 Orders

Master Instructions

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Page 29: Lessons Learned from 90,000 Orders

Master Instructions

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Page 30: Lessons Learned from 90,000 Orders

Tone and Style

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Page 31: Lessons Learned from 90,000 Orders

Tone and Style

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Page 32: Lessons Learned from 90,000 Orders

Creative Ideas from the Lessons

Learned

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Page 33: Lessons Learned from 90,000 Orders

1. Finding Writers

Create informative Casting Calls that explain the project and requirements

Use Advance Search followed by InMail communication with specific questions

Engage Elite Writers by Industry with test order

Get Account Manager Recommendations with Casting Calls-- FREE!

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Page 34: Lessons Learned from 90,000 Orders

2. Placing Orders

Try All The Options

Crowd Orders

Standard Orders

Premium Orders

Editing Orders

Idea Sourcing Orders

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Page 35: Lessons Learned from 90,000 Orders

3. Onboarding Writers

Select 3 Writers

Place Same Order to All 3

Request Revisions with All 3

Select the Winners

Repeat and Build Your Pool

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Page 36: Lessons Learned from 90,000 Orders

4. Motivating Writers

Additional Compensation

Repeat Business

Professional Communication

Professional Negotiation

Client Recognition

Peer Recognition

Public Recognition

Career Advancement

Achieving Goals

Algorithmic Scoring

Respect

Humor and Smiles

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Page 37: Lessons Learned from 90,000 Orders

5. Rating Writers

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Page 38: Lessons Learned from 90,000 Orders

• Preliminary: Headlines, visuals, architecture and familial content

• Investigating: Knowledge-seeking and trust-building opportunity

• Capability: Show how you solve problems and deliver on needs

• Action: Motivate sign up, download or buy

6. Premium Orders

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Page 39: Lessons Learned from 90,000 Orders

Premium Order Pricing

http://www.writeraccess.com/download-center/

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Page 40: Lessons Learned from 90,000 Orders

Premium Order Pricing

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Page 41: Lessons Learned from 90,000 Orders

Customers Needs

• Credibility, Belief and Logic

• Exposure to New Information

• To Laugh

• Mystery and Bravery

• Surprise and Delight

2.0 Customers Needs

• Info in a Hurry

• Access to Specific Things

• Personalization

• Authority Advice

• Relevant Content

Content Critical by Gerry McGovern and Rob Norton

7. Define Your Target Audience

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Page 42: Lessons Learned from 90,000 Orders

Target Audience

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Page 43: Lessons Learned from 90,000 Orders

Great Stories --> Solve problems

--> Teach us to be smart

--> Offer surprise and delight

--> Focus on “what happens next”

--> Introduce great characters

--> Are contagious

--> Engage readers

Sisomo by Kevin Roberts

8. Encourage Storytelling

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Page 44: Lessons Learned from 90,000 Orders

Information A Story

Fills You Up Moves You On

Facts Acts

Citing Exciting

Reams Dreams

Promotional Emotional

Static Dramatic

Check lists Casts of Characters

Compiling Compelling

Annotated Animated

Feeding the Brain Touching the Heart

Expires Inspires

Why Storytelling

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Page 45: Lessons Learned from 90,000 Orders

Winning is Everything Green Bay Packers

Think IBM

Fun Family Entertainment Disney

Save Babies March of Dimes

Healthy Fast Food Wendy’s

Kick Butt in Air and Space Air Force

The Art of the Start, Guy Kawasaki

Storytelling to Propel Your Mantra

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Page 46: Lessons Learned from 90,000 Orders

Printed Books

Informational White Papers

Webinars

Podcasts

Books

Online Courses

Workbooks

Press Releases

9. Diversify Your Content Asset Portfolio

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Page 47: Lessons Learned from 90,000 Orders

Usability: Is your content and imagery optimized for conversion?

Motivation: Do you have clear reasons to read, then buy and not try the competition?

Incentive: Are you offering any incentives, trial or reward?

Friction: Have you identified potential resistance and reduced the pain points?

Anxiety: Have you pinpointed the concerns and resolved the issues?

Great Content = (Usability + Motivation + Incentive) - (Friction + Anxiety)

10. Reward Content Performance Goals

Get Writers In-Tune with Performance

Increased Traffic

Improved Conversion Rate

Improved Listing Positions in the Search Engines

Repeat Visitation

Social Impact

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Page 48: Lessons Learned from 90,000 Orders

New Tools and Technology for Content

Betterment

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Page 49: Lessons Learned from 90,000 Orders

Style Guide Wizard

http://www.writeraccess.com/style-guide-wizard/

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Page 50: Lessons Learned from 90,000 Orders

Creative Brief Wizard

http://www.writeraccess.com/creative-brief/

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Page 51: Lessons Learned from 90,000 Orders

Content Planning and Performance Software

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Page 52: Lessons Learned from 90,000 Orders

“The only marketing

left is content

marketing.”

Seth Godin

Byron White

Chief Idea Officer

ideaLaunch and WriterAccess

Twitter: @ByronWhite

Byron[at]WriterAccess.com

Phone: 617-227-8800 x 201

Free 101 Content Marketing Tips Book

WriterAccess.com/101

Download Copy of This Slide Show Presentation

WriterAccess.com/download-center/

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Page 53: Lessons Learned from 90,000 Orders

“Writing is easy: All you do is sit staring at a

blank piece of paper (screen) until the drops of

blood form on your forehead.”

—Gene Fowler

“There’s nothing to writing. All you do is sit

down at a keyboard and open a vein.”

—Red Smith

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Page 54: Lessons Learned from 90,000 Orders

5. Style Guide

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