Lesson 1 Workability Skills

7/30/2019 Lesson 1 Workability Skills

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Improve Workability Skills

Lesson 1 on Workability Skills

Presented by: Prof Sheryl Sharima Renomeron-Morales

Diploma in Office Management Technology

Polytechnic University of the Philippines-Quezon City

Campus


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Work hard (for making a living and

survival) as if you are going to

die Al-Albani


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Getting a job is only one part of fitting into theworld of work. Having the right attitude,developing the right skills and getting the

knowledge needed are all equally important.Together, they are measure of ones workability.

To some extent, employers are looking for the

same characteristics in their employees that yourclients admire in some of their friends: a positiveattitude; the ability to listen; dependability; and a

commitment to friendship. These characteristicspaint the portrait of someone who will go out of

his or her way to help when it is needed.


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WorkabilityAttitudesEmployers hire on attitude over Skills

--Richard Tyler, May 2011

Hire for Attitude, Train for Skill

--Harvard Business Review, in an article inFebruary 2011


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When it comes to employment, reliability is one ofthe most important workability attitudes. It's absolutely

critical to success in the workplace. Unreliable employeescost money and customers, two things employers don'twant to lose.

Have your youth clients ask themselves thefollowing questions to help them get a sense of how

reliable or dependable they are on a daily basis:

How many times have I been late for work?

How many times have I been absent from work?

Did I complete all the tasks assigned to me at worktoday?

Am I in a good mood when I'm at work?

Reliability and Dependability


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Young people sometimes don't realize that honestyis more than just telling the truth. They don't always see it asa measure of their personal integrity, personal values and

moral standards, the very code they live by. Honesty is theyardstick that employers use to measure by. Employers areconstantly asking, Is this person being honest or straightwith me? How much can I trust this employee? Have yourclients ask themselves these questions:

How honest have I been with my employer or coworkers?

What are my values in terms of what's important to me inlife?

If something doesn't seem right at work, do I set the

record straight?If I witness something dishonest at work, what do I doabout it?

Honesty and Integrity


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Commitment is responsibility. In terms of anemployer, it means they have trusted someone to do ajob. They have asked for a commitment to do the bestwork possible. There are a number of ways to showcommitment: do the job well; show the employer there is areal desire to work. Show a positive attitude. What's really

important for employers is that employees know what isexpected of them and that they anticipate what needs tobe done. When youth start doing this for their employer, it'san indication of the commitment they've made to work.

Commitment


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"Hello," "please," "thank you" and "what can I

help you with?" are basic behaviors that someyoung people have forgotten, don't thinkabout, or don't know. It could be that for some

youth, no one has ever treated them with careor respect so they don't know what

acceptable behavior is. You may have to point

these youth in the right direction. This may be a

good opportunity for you to model behavior foryour clients as you deal with them in your work

environment.

Courtesy and Care


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Here are some situations and questions for

clients to think about:Do I say "please" and "thank you" when dealingwith others?

Do I treat people with respect? No matter howold they are? Or what they look like?

How sensitive am I to the other people I workwith?

Do I help others out even before they ask formy help?

How well do I listen when others are speaking?


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Take a look around; society has changed.

There are more people from many differentbackgrounds making up the identity of a

particular community/workplace/country.

Today's youth will need an attitude of

tolerance or acceptance of others when

heading in to the workforce.

Tolerance


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Accepting differences isn't just about race

and culture. It includes accepting genderdifferences and alternative lifestyles, notdiscriminating on the basis of age orreligion. Whatever the difference, young

people should learn to be tolerant, andvalue these differences and look for thecontributions these differences can make.


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Young people need to show initiative if they

want to make a difference in the workforce.And the way to do this is to look foropportunities; for things that need to be done.If they can do it, then they should try and do

it. If it's something theyre not sure about, thenthey should consult with someone else first.Employers will appreciate any extra efforts ayoung employee makes to improveperformance or efficiencies on the job. Twokey questions to ask themselves in theworkplace: What else can I do? How can Imake improvements?

Initiative


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Risk-taking is taking initiative to the next

level. It means trying something new, even

when not entirely sure of the outcome. If

you have a youth client who feels that he or

she would like to take a risk in theworkplace, here are some questions to ask:

Risk-Taking


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How is risk-taking viewed in this workplace?

What are the parameters for risk-taking?

What is the new method, approach, or improvementyou want to make to the workplace?

How can you estimate how well your new method willwork?

What's your backup plan if your new method doesn'twork out?]

Once you've tried the new method, how did it work out?How successful was it?

Risk-taking is all about trying things out. It's an attitudeof nothing ventured, nothing gained.


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Workability Skills


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Communication skills

Building relationships

Work and lifestyle balance/Handling stress

Adaptability Time management

Appearance and dress

Problem-solving/Decision-making

Negotiation skills

Overcoming unfairness

Information skills

Money management Anger management


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Communication skills are the cornerstone for maintainingthe relationships at work, the foundation for achieving

goals. Verbal, written and body language skills let otherpeople know what a person is thinking, wants to do, andwants others to do.

Effective communication in the workplace depends on:being a good listenerbeing able to get a message across to someonepaying attention to body languagebeing able to communicate in writing

working out conflicts with otherscommunicating in a professional manner

Communication skills


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Building relationships contributes to a comfortablework atmosphere and increases productivity and

sales in the workplace. Employers know that workerswho can build relationships with co-workers andcustomers add value to their business. Here are a fewtips to give your clients about building relationships:

don't be afraid to ask for helpmake friends with people in similar circumstancesshow a willingness to help otherslisten

find people who can give you adviceconnect people with other people who may be ofhelp to themthank people for their help

Building relationships


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When it comes to balancing work with lifestyle, youth haveto learn to juggle and they have to know where to draw

the line. There's good stress, which gives you momentum,and there's bad stress, which interferes with happiness andaccomplishment. Managing stress means knowing whatcauses bad stress for you and knowing how to dosomething about it. Coach them to ask themselves these

questions:What impact is my work having on my family?What child-care arrangements do I/we need?

Am I fulfilling my commitments to my family, my work,

myself?What activities am I doing for myself?If I made a list of all my commitments, would I see abalance between work and personal/leisure time? Whatcould I drop if I had to?

Manage Work Life and Home Life


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Adaptability and the workplace go hand in hand, especiallyin today's ever-changing workplace. Not only has the typical

workday changed, so have many of the beliefs about howwork and people and technology go together. One thing iscertain: the more adaptable a person is, the better able tofind and keep work. For young people, that means:

be realistic about the situation

be prepared to make changes; to adapt

know that making changes can cause a certain amount of

stressbe flexible; compromise when necessary

don't try and control everything; life is full of curve balls

Adaptability


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When it comes to work, time is money. For some

young people, this might be a new concept.However, most young people have experience

in managing schoolwork and their other

activities. They generally know that not

managing one can cost the other. So it

shouldn't be too much of a leap from there to

realize what impact poor time management

has in the workplace, (i.e., if you're not gettingyour work done in a reasonable amount of time,

then you are costing your employer money).

Time Management


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Here are a few tips to give your clients about time

management:

make a plan for the work that you have to do

decide how long each activity should take

ask yourself how well you use your time

ask yourself what you could do to improve theways you use time

check that you are balancing your time in allaspects of your life


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If youth want to work, then they'll have

to meet the standards set by theemployer; sometimes for reasons of

safety. That might mean that the nose

ring and ten earrings have to go.Furthermore, clothes that make a

fashion statement on the street don't

work at the office.

Appearance and Dress skill


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When employers are questioned about the skills

they value most in employees, the ability toproblem solve is near the top of the list. Anemployee who problem solves knows how tohandle things and is not taking time from other

employees every few minutes with questions.Problem solving is about learning to distinguishthose situations that can be worked outindependently from those that need backup,

and, for the former, having the skills that willenable you to find the best possible solution onyour own.

Problem Making/Decision Making Skills


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Here's a checklist to pass along to your

youth clients to help them problem solve:identify the problem

look at the pros and cons

come up with a solution to the problem

choose the best solution for you right now

do it


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Here's a workability skill that you will

want to help the young people youwork with develop. Negotiation skillswill not only help them in the

workplace, but in their personalrelationships as well. You can sum upthe art of negotiating in a few lines,but it's not always easy to do and ittakes practice.

Negotiation Skills


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steps in negotiation:

1. determine what the problem or situation is

2. describe the situation or problem calmly, clearly

and honestly to the person you are negotiatingwith

3. express your point of view

4.

ask for what you want; be fair and specific5. let the other person express their point of view

and acknowledge it

6. work toward a resolution

7. if necessary, can you compromise or adjust yourexpectations of what you want

8. try and make it a situation that will be positive forboth of you: win-win


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Everyone experiences unfairness. It's a fact of life.But for some young people, those first experienceson the job can be disturbing. And sometimes it'sbeing a youth that's the cause of the unfairness.People judge them, take advantage of them,assume they don't know things, treat them like kids.The best way to deal with it is to acknowledge it.Then, if they can, do something about it. If theycan't address the unfairness, coach him or her tocontinue to believe in herself and know thatultimately she can still reach her goal. If youth cando this, then they have the skills needed toovercome the unfairness that happens in life.

Overcoming Unfairness


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Chances are work will require youth to seek out and organizeinformation regularly. Gathering information is a means to an

end that takes a little time. A young worker has to askquestions and know where to look. Here are a few steps forthem to consider:

What information do I need?

Whom can I ask for help with this information?What other sources can I use? (e.g., library, Internet, resourcecenters, friends and relatives, experts)

Is this the information I need? (analyze the information, askyourself if the information is biased or has a particular point ofview?)

If it isn't the information you needed, try again. Ask others ifthey have suggestions for where else you might look.

Information Skills


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You may have helped some of your youth

clients land that first job and get that

first paycheque. And some of themprobably told you what they were going todo with it - go on a buying spree; pay some

bills; put it in the bank; or maybe dish it outin small amounts. It's a good time for you to

help your clients with some advice on

money management. No matter how little

money they're dealing with, it's not too early

to start managing it.

Money Management


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Here are a few suggestions:

start to manage your money now

get a financial game plan (there arenumerous books/workshops full of advice)

pay yourself first: use the 10 per centsolution* (see below)

pay off bank loans (that includes studentloans)

pay off your credit card each month

get an RRSP and contribute to it on amonthly basis


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The 10 per cent solution is a way of

saving. The idea is that with every paycheque, before you pay a single bill, payyourself 10 per cent of what you earnedand put it in savings. If your youth clients

follow these suggestions, they'd be wellon their way to responsible moneymanagementbetter able to keep up

with their bills and create some financialstability in their future.


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There are a lot of things that can go wrong in a day.Some of the young people you work with may anger

easily. Inevitably, someone or something where theywork is going to push their buttons and it could costthem their job.

A lot of young people who anger easily will say that itjust happens; that they can't help themselves. Andoften, they might blame others. Talk to your clientsabout how:

they may not be able to control everything thathappens to them, but they can control their reactionto it.

losing their cool is something they can control, if theywant to.

Anger Management

I W k bilit Skill


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Tell them about strategies such as:

When you feel yourself starting to get angry, startcounting, walk away, do something to removeyourself from the situation. By doing this, you areaccepting responsibility for your own actions. This

is the first step toward dealing with your anger.Ask yourself what triggered the anger and thentry and resolve it in some way. Talk to the personwho made you angry and explain your point of

view. If the anger was triggered by an event, talkabout what happened with someone you trust

I W k bilit Skill


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Refrence

http://ccdf.ca/ccdf/NewCoach/english/ccoachc/issue_c4.htm

Retrieved date: April 21, 2013

I W k bilit Skill


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Quiz No. 1Analyze the following situation. Identify the

needed workability skills.

1. The candidate must be able to observe

and make assessments from requireddemonstrations and experiments.

2. It does NOT only include speech, but

also interpretation of nonverbal cues,and reading and writing in English.

I W k bilit Skill


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3. Exhibits Intellectual (Conceptual,Integrative, and Quantitative) skills. Onemust demonstrate the skills, knowledge,and abilities to process multiple situationssimultaneously.

4. S/he must be able to work effectively asa member of a health-care team, andmust be able to tolerate physically and

emotionally taxing workloads, to functioneffectively under stress.

Quiz No. 1

Impro e Workabilit Skills


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5. Exhibits understanding, ranging frombasic to advanced, of computer software,word processing, e-mail, spreadsheets,and Internet navigation.

6. S/he can relate well to others, both

co-workers and customers even in termsof misunderstanding.

7. Relationship-building and relationship-

management are high priorities withmany employers.

Quiz No. 1



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8. In todays world, cultural sensitivity andability to build rapport with others in amulticultural environment is highly valuedby employers.

9. The way that you look and the way that

you act determines what people thinkabout you.

10. The ability to accept of what has

happened is the first step to overcomingthe consequences of any misfortune.

Quiz No. 1



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ANSWER to Quiz No. 11. The candidate must be able to observe and

make assessments from required

demonstrations and experiments.

Answer: Problem-solving/Decision-

making/Information skills

2. It does NOT only include speech, but alsointerpretation of nonverbal cues, and reading

and writing in English.

Answer: Communication Skills



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3. Exhibits Intellectual (Conceptual, Integrative,and Quantitative) skills. One must demonstratethe skills, knowledge, and abilities to processmultiple situations simultaneously.

Answer: Problem solving

4. S/he must be able to work effectively as a

member of a health-care team, and must beable to tolerate physically and emotionallytaxing workloads, to function effectively understress.

Answer: Work and lifestyle

balance/Handling stress



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5. Exhibits understanding, ranging from basic toadvanced, of computer software, word processing,e-mail, spreadsheets, and Internet navigation.

Answer: Information skills6. S/he can relate well to others, both

co-workers and customers even in terms ofmisunderstanding.

Answer: Negotiation skill

7. Relationship-building and relationship-managementare high priorities with many employers.

Answer: Building relationships



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8. In todays world, cultural sensitivity and ability tobuild rapport with others in a multiculturalenvironment is highly valued by employers.

Answer: Adaptability9. The way that you look and the way that you actdetermines what people think about you.

Answer: Appearance and dress10. The ability to accept of what has happened is the

first step to overcoming the consequences of anymisfortune.

Answer: Overcoming unfairness

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Lesson 1 Workability Skills